| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| is compatible with homekit? | 2023-03-29 | Wyze devices doesn't currently support HomeKit. | Maricar P. Wyze | 2023-03-29 |
| What are the dimensions of the digital keypad? | 2023-06-20 | Does it really matter? The reason I say that! It is part of the unit and not something you can put someware else. | Dr-Phone | 2023-06-22 |
| Does it lock from the outside without the app like using a code? | 2023-05-08 | Yes. Button on the lower left of the keypad. | Not Again | 2023-05-08 |
| Does it lock from the outside without the app like using a code? | 2023-05-08 | Yes all you have to do it push the lock button | REDNECKDEMON | 2023-05-08 |
| Does it lock from the outside without the app like using a code? | 2023-05-08 | Yes it has a lock button | Julian Tan | 2023-05-08 |
| Does it lock from the outside without the app like using a code? | 2023-05-08 | You can just press the lock button and it will lock or you can set a timer through the app and it will lock automatically. And if the battery is dead you can connect a usb C to the lock to power it and unlock it for emergency. You usually use the fingerprint to unlock, you only use codes if you are sharing a one time code or your finger is no longer readable( never happened to me). The only downside for this lock is that you can’t check the status/open/lock of the lock online you have to be within the lock Bluetooth range to see the status. | Omar Ibrahim | 2023-05-08 |
| Does it lock from the outside without the app like using a code? | 2023-05-08 | Yes, all you have to do is hit the lock button on the outside, or the auto lock will lock it. | Hbrunner | 2023-05-08 |
| Does it lock from the outside without the app like using a code? | 2023-05-08 | Yes you just hit the lock button | Kristine | 2023-05-09 |
| When the electronics inside die, how do you get the bolt to retract? | 2022-12-22 | You can manually turn the knob. | Harmony | 2022-12-22 |
| When the electronics inside die, how do you get the bolt to retract? | 2022-12-22 | The inside lock of the system has a manual latch that turns | Ronald Bianchi | 2022-12-22 |
| When the electronics inside die, how do you get the bolt to retract? | 2022-12-22 | If you meant when the battery is dead, it is possible to power the unit via the usb port from the outside and unlock normally. If you truely meant when the electronics inside die, then the only way to unlock the bolt is to turn the dial from inside the house. You would, of course, need to get inside the house first using old fashion methods… the time when people were locked out of the house but didn’t want to call a lock smith. | J. Lam | 2022-12-22 |
| Autolock parameters. what triggers autolock? time? will it still autolock if you are in bluetooth range of lock & stay locked? | 2023-02-12 | You can set it to auto lock after 15 minutes. It locks regardless of Bluetooth presence. | D. Christian | 2023-02-12 |
| Autolock parameters. what triggers autolock? time? will it still autolock if you are in bluetooth range of lock & stay locked? | 2023-02-12 | Autolock is set by time. As I remember the default was 30 minutes, but I set it to 5. Bluetooth range has nothing to do with it. Once you set it the time parameters are in the device. You can also set it to not autolock at all. | Michael M. | 2023-02-13 |
| If the door is locked manually from the inside (example: in a restroom) does it disable the keypad or fingerprint sensor? | 2023-03-29 | No. The unit will still operate as normal regardless if locked manually or by timer. | Laura key | 2023-03-29 |
| If the door is locked manually from the inside (example: in a restroom) does it disable the keypad or fingerprint sensor? | 2023-03-29 | The keypad and fingerprint sensor are always active. As long as a code or print is beed added into the system. So no matter which way the deadbolt is locked they will work to unlock. Also admin in the app can always lock and unlock | Brian Jackson | 2023-03-29 |
| If the door is locked manually from the inside (example: in a restroom) does it disable the keypad or fingerprint sensor? | 2023-03-29 | No it doesn’t disable the finger print or keypad, as long as you put the right finger or code you can open the door at anytime | Moe | 2023-03-29 |
| If the door is locked manually from the inside (example: in a restroom) does it disable the keypad or fingerprint sensor? | 2023-03-29 | No, it doesn't disable the features if the locked is manually closed from the inside. | Maricar P. Wyze | 2023-04-03 |
| Does this come with a key to unlock if batteries run out? | 2023-03-27 | You will not be able to unlock the door with a key once Wyze Lock Bolt is installed. If you forget to replace the batteries in time, there is a USB-C port on the bottom of Wyze Lock Bolt that you can connect to a power bank. You can then enter your access to get inside--and replace the batteries ASAP. This is only a temporary solution and should not be used continuously (connecting the lock to a power bank for longer than a few moments). If you do not have a second entry door (like in an apartment or townhome), we do not recommend Wyze Lock Bolt. Instead, try Wyze Lock which still works with your key. | Maricar P. Wyze | 2023-03-27 |
| Rechargeable batteries 🔋? | 2023-06-17 | I put in regular batteries maybe 5 months ago and they are still working fine. I'm sure you could use rechargeable batteries if you would like | Kellykag33 | 2023-06-17 |
| Rechargeable batteries 🔋? | 2023-06-17 | Nope. And by the way their customer service is terrible. I regret buying this entire brand. | marilyn kennedy | 2023-06-17 |
| Rechargeable batteries 🔋? | 2023-06-17 | Wyze Lock Bolt is battery-powered and uses 4 AA batteries. | Josan A. Wyze | 2023-06-18 |
| Rechargeable batteries 🔋? | 2023-06-17 | Well myself, I wouldn't use rechargable batteries being a lot of them are only 1.2V and not 1.5V to start with. Then on top of that; Based on how long the normal batteries last! It would just be faster to pull out the old batteries and replace them with new ones. Otherwise you would have to pull the batteries out and charge them and then have no batteries in the lock to start with until you put them back in. Then more than likely, you would leave the batteries out, leave the house and then wonder why the lock doesn't work when you get back home. Then probably not be able to get back in your hosue being you probably don't carrya cable to run from your phone to the lock itself to power it in that case. | Dr-Phone | 2023-06-19 |
| I cannot find the measurements for backset, cross bore and thickness that this lock fits. Can someone give me those measurements? | 2023-05-13 | Door Compatibility • Thru hole diameter on door: 2-1/8” • Backset: 2-3/8” or 2-3/4” • Door thickness: 1-3/8” or 1-3/4” • Deadbolt diameter: 1” | Josan A. Wyze | 2023-05-14 |
| Tiene la opción de abrir con llave física????? | 2023-02-18 | No, solo con huella o código. | Ariel G. | 2023-02-19 |
| Tiene la opción de abrir con llave física????? | 2023-02-18 | No | Constanza Rojas | 2023-02-19 |
| Tiene la opción de abrir con llave física????? | 2023-02-18 | No, es para abrir únicamente con clave o huellas digitales. | AminRosario25 | 2023-02-19 |
| For those with a wyze video doorbell pro, can you both remote lock and unlock? thank you. | 2023-04-18 | No. This is a huge downfall for this lock. I would not purchase this again nor recommend it. | Terrill | 2023-04-18 |
| Is it water proof ? | 2023-03-27 | It’s water resistant for most weather and can handle rain and snow. Maybe a F5 tornado or super heavy monsoon will damage it. Water proof actually requires it to be submerged in water. | Marc Micciulla | 2023-03-27 |
| Is it water proof ? | 2023-03-27 | Wyze Lock Bolt is IPX5 rated to withstand weather conditions. | Maricar P. Wyze | 2023-03-27 |
| Is it water proof ? | 2023-03-27 | Yes it is | Ronald Bianchi | 2023-03-28 |
| Is it possible to change code and times allowed from another state ? We have an Airbnb in another state. | 2022-12-04 | You do all setup and access from your phone. The other person's phone must have the WYZE app installed. | Edgar Humble | 2022-12-04 |
| Is it possible to change code and times allowed from another state ? We have an Airbnb in another state. | 2022-12-04 | No the Wyze lock Bolt doesn't have any type of internet ability. So you cannot setup or change codes for the Wyze lock bolt. You cannot change schedules either. You must be within Bluetooth range 6-8 feet of the Wyze bolt lock in order to update it. Now if you had the Wyze Smart Lock then you would be able to do all of that stuff you are wanting to do being that one has an Wi-Fi bridge. Just your internet service would need to be up and running and then you would be able to check on the lock status, change lock codes, change/setup schedules for people, get alerted if someone locks, unlocks, open/closes the door. Just the keypad for the Wyze Smart Lock is sold as a stand alone item. | Dr-Phone | 2022-12-05 |
| Can i get the fingerprint keypad with the wifi lock? Not sure why the keypads are different | 2022-11-28 | No, it's not compatible with the Wyze Lock. | Maricar P. Wyze | 2022-11-28 |
| Can i get the fingerprint keypad with the wifi lock? Not sure why the keypads are different | 2022-11-28 | No, the keypad is actually the front of the lock, unlike the wifi lock this replaces your entire existing lock vs just replacing the back of it and keeping the front key portion. | Jessica | 2022-11-28 |
| Can i get the fingerprint keypad with the wifi lock? Not sure why the keypads are different | 2022-11-28 | The fingerprint keypad smart lock and the Wifi smart lock are actually 2 different products. The components are not interchangeable. Amazon is confusing people by grouping them together in the catalog. | J. Lam | 2022-11-29 |
| Can i get the fingerprint keypad with the wifi lock? Not sure why the keypads are different | 2022-11-28 | Wyze needs to split apart the Wyze Bolt lock and Wyze Smart lock being this mixes up people at asking questions and people trying to answer questions. This has nothing to do with Amazon grouping things together. This has to do with Wyze not splitting things up into different pages. | Dr-Phone | 2022-11-30 |
| Hi does your Servers and apps have access to my fingerprint data, or is it saved on the cloud? | 2023-03-04 | We don't have an access to your account/fingerprint data. They are all saved in the cloud. | Maricar P. Wyze | 2023-03-27 |
| Good/safe quality? OK 👍 👌? | 2023-06-15 | Seems fine | marilyn kennedy | 2023-06-17 |
| How do I switch the orientation of the dead bolt knob? | 2023-03-27 | Hi! You may check the installation guide here: https://support.wyze.com/hc/en-us/articles/5339552378779-Wyze-Lock-Bolt-Installation-Guide | Maricar P. Wyze | 2023-03-28 |
| How do I switch the orientation of the dead bolt knob? | 2023-03-27 | You need to bring up the Wyze App on your phone and re-do the calabration for the lock for Open Close. That away the lock knows what should be Open and Close. | Dr-Phone | 2023-04-06 |
| Do i have to buy an extra thing to use the remote acces? can i connect it to alexa? | 2023-05-16 | It will connect alexa and wyze app you download to access it | REDNECKDEMON | 2023-05-16 |
| Do i have to buy an extra thing to use the remote acces? can i connect it to alexa? | 2023-05-16 | It dosnt have Wi-Fi, you can’t connect it to Alexa, I don’t know if there is an external device to unlock it but I don’t think that there is as it only connects throughly Bluetooth | Omar Ibrahim | 2023-05-16 |
| Do i have to buy an extra thing to use the remote acces? can i connect it to alexa? | 2023-05-16 | No you cannot use this lock over the internet. You must be within 6 feet or so to access the lock by Bluetooth from your phone. Their is nothing extra you can buy in order to use the Wyze bolt over the internet at all. If you want to be able to use a lock with Alexa and be able to share stuff when you are away from your house; You need to get the Wize Lock and not the Wyze bolt. | Dr-Phone | 2023-06-05 |
| does the small round CR battery inside the lock has to charge at some point ? | 2022-12-31 | I think it is powered by 4 AA batteries. A plug underside of outside lock housing has a plug for inserting plug from external power source; in event batteries are depleted. | Kev | 2022-12-31 |
| does the small round CR battery inside the lock has to charge at some point ? | 2022-12-31 | Hi, I dont remember seeing a CR battery in there. I do know it has 4 AA batteries, and that needs to be replaced at some point. | tehchanman | 2022-12-31 |
| can this lock be installed on a metal door? | 2023-01-28 | Yes as long as the door thickness meets the listed specs. | Amazon Customer | 2023-01-28 |
| can this lock be installed on a metal door? | 2023-01-28 | If the door can accommodate a conventional deadbolt, it should work for this Wyze Lock Bolt. The Wyze Lock Bolt is a deadbolt replacement. | J. Lam | 2023-01-28 |
| can this lock be installed on a metal door? | 2023-01-28 | Yes. I installed one in my metal front door. It works just fine. | Michael M. | 2023-02-03 |
| Can this be welded in a metal door? | 2023-03-04 | Ummmm no there's rubber seals on it with electrics. If you really wanted you could use jb weld but really I don't see the point | REDNECKDEMON | 2023-03-05 |
| Can it auto lock and used with alexa ? | 2023-03-27 | Wyze Lock Bolt doesn't support Alexa or Google integration, but you can enable the Auto-Lock feature. | Maricar P. Wyze | 2023-03-28 |
| Can it auto lock and used with alexa ? | 2023-03-27 | No | Ronald Bianchi | 2023-03-28 |
| Can it auto lock and used with alexa ? | 2023-03-27 | No the Wyze Bolt doesn't have any internet connectivity. So NO you cannot use it with Alexa. If you want to be able to use the lock with Alexa; Then you neet to get the "Wyze Smart Lock". That one has internet connectivity. However the base unit doesn't come with a keypad or Fingerprint reader. You can buy an extra Keypad but no fingerprint reader is available for it. At that point, then you'll be able to use that lock with Alexa. | Dr-Phone | 2023-04-06 |
| Is there a way to make this Wi-Fi so the unlock/lock and other features can be used via the app? | 2023-05-27 | This model is limited to Bluetooth via the app. WYZE has a WiFi model, but it has separate keypad and a plug in base station and requires double the batteries. If it's for your use at home, Bluetooth is easier to install, 4 batteries, and is one unit. It also has fingerprint reader, accepts multiple codes and records opening events. Because I'm using it at my residence, I'm switching all four door locks from the WiFi models to this Bluetooth model. Much easier to program, too. | James Loftus | 2023-05-27 |
| Is there a way to make this Wi-Fi so the unlock/lock and other features can be used via the app? | 2023-05-27 | No wifi on this one. It uses Bluetooth so if the phone is near the door you can unlock and lock using the app. Wyze makes a different one that will utilize wifi. | Arthur Miller | 2023-05-28 |
| Is there a way to make this Wi-Fi so the unlock/lock and other features can be used via the app? | 2023-05-27 | You can use this one with the App; But you must be within Bluetooth range within 6 feet or so of the lock. If you are wanting to be able to do it over the internet; You need to get the Wyze Lock and not the Wyze Bolt. I found the Wyze Lock easy to install and I did it myself and I'm totally blind. | Dr-Phone | 2023-06-05 |
| Is there a WiFi version available soon? | 2022-12-20 | Nope only Bluetooth. Wyze does have other door locks which has BT technology | Islander | 2023-01-05 |
| how do you unlock it when finger print, password and app are stop working at the same time? I just notice this lock don't have the physical key | 2023-04-05 | There is a USB plug you can access to power it up (if it runs out of batteries, for instance). This can also access the lock directly. You would have to use your app, or your key code once it powers up. If the lock freezes, you can also follow the directions rest it. This should allow you to enter your code again, and unlock the bolt. | Leif | 2023-04-06 |
| how do you unlock it when finger print, password and app are stop working at the same time? I just notice this lock don't have the physical key | 2023-04-05 | Hi there! Yes, you will not be able to unlock the door with a key once Wyze Lock Bolt is installed. We understand that some may have single-entry homes like condos and may be concerned about being locked out without being able to have a locksmith pick the lock. If you do not have a second entry door (like in an apartment or townhome), we do not recommend Wyze Lock Bolt. Instead, try Wyze Lock which still works with your key. | Maricar P. Wyze | 2023-04-06 |
| how do you unlock it when finger print, password and app are stop working at the same time? I just notice this lock don't have the physical key | 2023-04-05 | There isn't a standard key. Your fingerprint is a key and the passcode is a key. That would be a lot to go wrong at the same time, but yes, the batteries could die and leave you locked out. It's the same as if you had a deadbolt and lost the key. So maintain fresh batteries and you'll be fine. | Michael M. | 2023-04-06 |
| how do you unlock it when finger print, password and app are stop working at the same time? I just notice this lock don't have the physical key | 2023-04-05 | Has never happened to me or my brother or mom | REDNECKDEMON | 2023-04-08 |
| Do I get locked out if it runs out of battery? | 2022-11-30 | No being you are talking about the Wyze bolt lock and that has a USB connection on the under side of it. So you can use your cell phone to power the lock to get in if you need to providing you have a cable on you to start with. Otherwise you are out of luck in that case. The Wyze bolt lock doesn't allow you to use your normal key as the other person implied. | Dr-Phone | 2022-11-30 |
| Do I get locked out if it runs out of battery? | 2022-11-30 | Wyze Lock Bolt's low battery indicator will flash red when the batteries are low. If you forget to replace the batteries in time, there is a USB-C port on the bottom of Wyze Lock Bolt that you can connect to a power bank. You can then enter your access to get inside--and replace the batteries ASAP. This is only a temporary solution and should not be used continuously (connecting the lock to a power bank for longer than a few moments). | Maricar P. Wyze | 2022-11-30 |
| Do I get locked out if it runs out of battery? | 2022-11-30 | You can always unlock with your key. But if battery is gone and you do not have key then you are locked out. | bkfbk | 2022-11-30 |
| I have a screen door handle inline with the deadbolt need to know the depth of the keypad or how far it sticks out of the door ? | 2023-06-15 | May an inch and a quarter | marilyn kennedy | 2023-06-17 |
| Can i Open with a normal key in case it runs out of battery? | 2023-03-27 | You will not be able to unlock the door with a key once Wyze Lock Bolt is installed. Wyze Lock Bolt's low battery indicator will flash red when the batteries are low. If you forget to replace the batteries in time, there is a USB-C port on the bottom of Wyze Lock Bolt that you can connect to a power bank. You can then enter your access to get inside--and replace the batteries ASAP. This is only a temporary solution and should not be used continuously (connecting the lock to a power bank for longer than a few moments). If you do not have a second entry door (like in an apartment or townhome), we do not recommend Wyze Lock Bolt. Instead, try Wyze Lock which still works with your key. | Maricar P. Wyze | 2023-03-27 |
| Is there a matching lower door handle anywhere? I would like to replace both the deadbolt and the lower lock. | 2023-01-05 | I haven't seen one through wyze. Definitely could get one from some other company and it would match...just not wyze | Harmony | 2023-01-05 |
| Is there a matching lower door handle anywhere? I would like to replace both the deadbolt and the lower lock. | 2023-01-05 | I’m sure you can find a matching door handle at most home improvement store. This is a popular finish | Islander | 2023-01-05 |
| Is there a matching lower door handle anywhere? I would like to replace both the deadbolt and the lower lock. | 2023-01-05 | I haven't seen one through wyze. Definitely could get one from some other company and it would match...just not wyze | Jennifer | 2023-01-05 |
| Do i need to have 2.4 or 5.0 wi-fi connection in order to make this smart lock works? i have spectrum internet. | 2023-01-20 | No. It connects via Bluetooth only. | J. Lam | 2023-01-20 |
| Ca. This Wyze deadbolt disarm the wyze security when unlocked and turn on lights as example? | 2023-03-24 | No the Wyze Bolt doesn't have any type of internet connectivity. So NO it wouldn't be able to do that. You need to get the Wyze Smart Lock in order to do that. That one has internet connectivity. However taht one has NO fingerprint rader. The base unit doesn't come witha keypad but that can be gotten if you want one. That one also allows you to be able to use your existing key if you want too. | Dr-Phone | 2023-04-06 |
| Does doorbell pro require a subscription to use the Bluetooth on this | 2023-03-31 | Not to use the camera, but you do have to get a monthly subscription if you want the playback feature. | Hbrunner | 2023-03-31 |
| Does doorbell pro require a subscription to use the Bluetooth on this | 2023-03-31 | You don't need a subscription to link these devices. Please make sure that the Wyze Lock Bolt and Wyze Video Doorbell Pro are within Bluetooth range of each other for the direct unlock feature to be successful. | Maricar P. Wyze | 2023-04-03 |
| Why does Wyze sell this as part of Airbnb starter kit if youbcant set codes for guests remotely? | 2023-04-29 | Using the app, you can make one time codes that last about a day. Other than that, you need to be connected to the door bolt itself. I haven't tried to remotely set up a new code though. | Andy | 2023-04-29 |
| Why does Wyze sell this as part of Airbnb starter kit if youbcant set codes for guests remotely? | 2023-04-29 | Depends on what you are calling remotely. You can do it through the App; You just need to be within 6 feet Bluetooth range or so of the lock. At that point, it is remote being you aren't doing it through the keypad. Granted most people don't think of it that away; But that is remote. | Dr-Phone | 2023-05-02 |
| I cant use a key with this, can I? | 2022-11-29 | no key needed just listen for beeps that the battery is low | Bjw100 | 2022-11-29 |
| I cant use a key with this, can I? | 2022-11-29 | You sure can. The outside of the deadbolt lockset remains ghe same. Therefore, your key will work just fine. | Neil in Portage | 2022-11-29 |
| I cant use a key with this, can I? | 2022-11-29 | No you cannot use a key with it at all. No key slot. This is for the Wyze Bolt lock. This replaces the intire deadbolt in the door and not just the inside part. | Dr-Phone | 2022-11-30 |
| Can you auto lock at same time everyday | 2023-03-14 | It's not a smart lock that works on wifi, the setup works via bluetooth and the app. The auto-lock function it has works over seconds after the door is last unlocked. | SuperSaiyanFui | 2023-03-15 |
| Can you auto lock at same time everyday | 2023-03-14 | No this model does not have that feature | Brooke | 2023-03-15 |
| Can you auto lock at same time everyday | 2023-03-14 | You can disable auto lock during certain hours every day so it would then lock same time daily after the unlock period is complete. So the answer would be yes. | Arthur Miller | 2023-03-16 |
| Can you share the handle set you bought that match nicely with this Wyze lock? Thank you. | 2023-03-01 | I didn't change the handset. I just removed the deadbolt and replaced it with the Wyze Lock Bolt. Since the Lockbolt is dark I would use a burnished bronze handle. Mine was already the dark bronze so it matches great. | Arthur Miller | 2023-03-02 |