| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How to attach this to a pole to deter squirrels? | 2021-11-25 | Sorry, this smart bird feeder with camera cannot prevent squirrels. But you can place some food that birds like instead of food that squirrels like. You can also use the camera to detect the arrival of the squirrel and manually drive the squirrel away. | DX-Future | 2021-11-26 |
| Has the "dropped connection" issue been resolved? | 2022-04-29 | I can’t get my bird feeder to connect at all, haven’t had time to figure out what’s the problem. | peterwyler | 2022-04-29 |
| Has the "dropped connection" issue been resolved? | 2022-04-29 | No.i.have ordered new stronger life batteries but have to a a techie here to see | Joan C. Ray | 2022-04-29 |
| Has the "dropped connection" issue been resolved? | 2022-04-29 | Not entirely. Sometimes it is fine but other times it won’t connect. | kristie | 2022-05-01 |
| Do you have to have a TF card for this to work? | 2023-03-09 | If you want to save some pictures, videos, and some recording functions through the bird feeder, you need a TF card, but if you just observe the birds through the bird feeder and then take screenshots to save the pictures, you don't need a TF card. | DX-Future | 2023-03-10 |
| How far can the feeder be from the house to get good pictures of the birds | 2021-11-19 | It depends on whether your WiFi signal is strong or not. Good pictures can be taken when the network coverage is good. Under normal circumstances, the effective distance of smart bird feeder from the router is 10m. If the network signal is too poor, please place the product within the effective distance of the router, or buy a repeater to enhance the network signal; | DX-Future | 2021-11-20 |
| How far can the feeder be from the house to get good pictures of the birds | 2021-11-19 | As long as the camera is connected to wifi, you can watch the birds in real time from any place via your phone. | DX-Future | 2021-12-01 |
| I successfully installed the jjhome application but „motion detection“ is not an option in neither the camera nor the general settings. please help? | 2022-11-20 | Video could not be loaded | DX-Future | 2022-11-21 |
| Why is there a mark like scratch on the black area beside the camera, and it is a bit dirty? | 2021-11-16 | Don't worry,it's covered by a protective film which can be removed, the scratches are only on the film! | DX-Future | 2021-11-16 |
| Why is there a mark like scratch on the black area beside the camera, and it is a bit dirty? | 2021-11-16 | The black area beside the camera is made of acrylic. So the scratches you saw are actually a thin protective film. You can take it off. | DX-Future | 2021-12-01 |
| How does the bird recognition work? Nothing is appearing on our app. | 2022-01-09 | We are unable to get ours to connect. We emailed the manufacturer and since we didn’t buy it directly from them, they will not offer technical assistance. We will be returning ours to Amazon. | Brian Davis | 2022-01-09 |
| Anyone else have issues where it won't connect to the wifi? | 2022-01-01 | There may be the following reasons for the connection issues of the bird feeder: 1.Our products only support 2.5GWiFi temporarily. 5GWiFi is not supported. What frequency band is the WiFi you are connected to? 2.The camera and mobile phone need to be connected under the same network. 3.There are three ways to connect our equipment. The first type By QR code The second By sound wave The third type By AP hotspot Have you tried all three methods? Or can't connect after trying? After you failed to connect, did you reset the camera and try to connect again? 4. You may be able to check this link (https://youtu.be/zCu6qNYPnDo) on how to connect the camera. You can also search for this code (zCu6qNYPnDo) on youtube to view this video. This may help you. Perhaps you can also watch the How to connect the device video on our product details page. | DX-Future | 2022-01-02 |
| Can this device be connected to a tablet instead of a phone? | 2021-12-04 | There may be the following reasons for the connection issues of the bird feeder: 1.Our products only support 2.5GWiFi temporarily. 5GWiFi is not supported. What frequency band is the WiFi you are connected to? 2.The camera and mobile phone need to be connected under the same network. 3.There are three ways to connect our equipment. The first type By QR code The second By sound wave The third type By AP hotspot Have you tried all three methods? Or can't connect after trying? After you failed to connect, did you reset the camera and try to connect again? 4. You may be able to check this link (https://youtu.be/zCu6qNYPnDo) on how to connect the camera. You can also search for this code (zCu6qNYPnDo) on youtube to view this video. This may help you. Perhaps you can also watch the How to connect the device video on our product details page. | DX-Future | 2022-01-02 |
| The camera does not send any notifications to my phone. Help? | 2022-01-06 | First you can check if your internet connection is working. If the network is connected, the camera usually sends notifications when you are not using the program. If you are using the program to watch or are logged into the program, there will be no notifications. | DX-Future | 2022-11-21 |