| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| If i use both an sd card and wyze cam+ will video still record to both of those? | 2023-04-10 | Absolutely YES 💯 | Michael Hill | 2023-04-13 |
| Is there a plan to off yet this as a wireless? There is no available electrical outlet outside front door. | 2023-05-06 | They make a solar panel and battery pack. But I don’t have any experience with it. | Michael Purnell | 2023-05-09 |
| Is ifttt fully functional without subscription? | 2023-04-27 | It is with a memory card but I would not recommend without the subscription it is only like 14$ a year but benefits are worth it | Ahmed Elgholmy | 2023-04-27 |
| Can you view events without buying cam plus? | 2023-05-05 | Yes you have to get a micro SD to put in the cam. | Mike | 2023-05-05 |
| Can you view events without buying cam plus? | 2023-05-05 | You can with previous camera versions, but they have dropped this functionality in new versions unless you have a subscription. | Monty | 2023-05-21 |
| All my v3 cameras having a lot of trouble since the last update. I there a solution to resolve this? | 2023-01-11 | Sometimes the update doesn’t completely finish the new build. I suggest disconnecting power wait 30 seconds and reconnect power. It’s happened a few times to my multiple cameras. | J. Ellis | 2023-01-13 |
| Anyone know if the screw under the camera itself can be removed and I can mount this cam onto a tripod style mount? Thanks! | 2023-04-27 | We don't recommend removing/disassembling the screw of the camera. | Maricar P. Wyze | 2023-04-27 |
| can this camera automatically stop recording when you get home & then turn back on when you leave like the v3? | 2023-06-18 | Yes if you set it up that way it will detect you and even if it does record you can delete or it will continuously keep recording over old videos | Rich | 2023-06-18 |
| can this camera automatically stop recording when you get home & then turn back on when you leave like the v3? | 2023-06-18 | Hello! Yes, you can control this from the app or set rules and schedules if you want. | Josan A. Wyze | 2023-06-18 |
| Can you mount without screws? | 2023-02-04 | It has a magnetic base so you can mount without screws on a metal surface using the magnetic base or if you place it on a flat surface like a desk you also don’t need screws anything else probably will need screws | Ahmed Elgholmy | 2023-02-04 |
| Can you mount without screws? | 2023-02-04 | It’s pretty light. I’d assume some heavy duty two sided tape could get the job done | Wanderer917 | 2023-02-04 |
| Can you mount without screws? | 2023-02-04 | You can mount without screws. The metal plate that comes with the cam, comes with double sided tape. One side sticks to the plates the other to where ever you want to mount it. The cam itself has a magnetic mount. | Joseph D'Erasmo | 2023-02-04 |
| Can you mount without screws? | 2023-02-04 | Yes. Magnet mount or double sided tape. | Joe G | 2023-02-04 |
| I noticed that the Waze V3 cam has a significant delay live stream on my echo show where is the Waze pan and tilt is almost immediate is there reason? | 2023-01-10 | i don't know mine works ok | Paul S. | 2023-03-29 |
| Can this work in place of doorbell camera? I want one that takes sd card. | 2023-02-04 | Not the one I have | lingling | 2023-03-28 |
| Can I still use this camera if I have 5-G wi if? | 2023-01-07 | No. It does not support 802 11a, ac, or ax 5gig bands. It will ONLY support 802.11b or n. | M. Booth | 2023-01-07 |
| Can I still use this camera if I have 5-G wi if? | 2023-01-07 | No, it only works with 2.4GHz | Paul Avila | 2023-01-08 |
| Can I still use this camera if I have 5-G wi if? | 2023-01-07 | Ted | Donna Zeldenrust | 2023-01-08 |
| Can I still use this camera if I have 5-G wi if? | 2023-01-07 | Absolutely! Best camera system out there for the price. Indoor. Outdoor. I have 6 of them at two different locations. Over two years. No problems. Make sure you get the 32 go micro sd cards. | Drew | 2023-01-08 |
| Hi. Can i install more than one camera in one phone only? Is this camera bivol? Thank you! | 2023-06-21 | You can have all your cameras in one phone or more than one phone thru your account. I do not know what bivol means. | Marieta Osborn | 2023-06-21 |
| Hi. Can i install more than one camera in one phone only? Is this camera bivol? Thank you! | 2023-06-21 | Yes, you can install more than 1 camera using 1 account. | Maricar P. Wyze | 2023-06-21 |
| Hi. Can i install more than one camera in one phone only? Is this camera bivol? Thank you! | 2023-06-21 | Yes. I have six cameras on my phone to view anytime 24/7…. They need to be WYZE devices…. And need to download WYZE app to connect all devices | Mike M | 2023-06-21 |
| Hi. Can i install more than one camera in one phone only? Is this camera bivol? Thank you! | 2023-06-21 | Yup, I have four cameras connected to my phone via the Wyze app. | Rburgos | 2023-06-21 |
| It is necessary a memory card if I just want to use it for live video and use the mic and the speaker? I don't want to record nothing | 2023-04-08 | No memory card is needed for live view. I set mine up with the Wyze app, and it worked immediately, with MUCH better detail than my Ring. | Joe G | 2023-04-08 |
| It is necessary a memory card if I just want to use it for live video and use the mic and the speaker? I don't want to record nothing | 2023-04-08 | The card is only for recording. So, you don't need it. | MaryLee Perkins | 2023-04-09 |
| It is necessary a memory card if I just want to use it for live video and use the mic and the speaker? I don't want to record nothing | 2023-04-08 | No, you don't need the memory card to do all of that. | Paul Avila | 2023-04-09 |
| It is necessary a memory card if I just want to use it for live video and use the mic and the speaker? I don't want to record nothing | 2023-04-08 | Memory card is only needed for playback and not required for live viewing of your cameras. Likewise Wyze Can plus is not needed either as they charge $2/mo. For that service | John B | 2023-04-09 |
| It is necessary a memory card if I just want to use it for live video and use the mic and the speaker? I don't want to record nothing | 2023-04-08 | You don’t have to use a card and you don’t need to sign up for wyze + | Sharon R | 2023-04-09 |
| It is necessary a memory card if I just want to use it for live video and use the mic and the speaker? I don't want to record nothing | 2023-04-08 | It's not required to use a microSD card. You can view the live stream and use the mic/speaker even without a subscription. | Maricar P. Wyze | 2023-04-10 |
| I selected event recording, n it was doing it, but then I switched to continuous recording, n now it's not recording events or continuously. Why? | 2023-05-03 | Mine did that and I powered it down, then turn the power back and and gave it the continuous command and it worked. Worth a try. | Joe G | 2023-05-03 |
| I selected event recording, n it was doing it, but then I switched to continuous recording, n now it's not recording events or continuously. Why? | 2023-05-03 | You need a micro SD card to check for things not recorded in the cloud. | Marieta Osborn | 2023-05-06 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | Camera has infrared lights built in and as long as you are not trying to watch something at a distance they work great at night. | Drew | 2023-04-20 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | Yes it has IR lights that you can set to turn on when the room is dark | Geoffrey Hegedus | 2023-04-20 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | My bedroom is blacked out to help me sleep. I put a V3 in the bedroom and it worked just fine for me. I could see a very clear picture. I didn’t leave it in there for more than one night though, just wanted to see my sleeping pattern. | Davic Vicda | 2023-04-20 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | Hello, you have to turn on the mode for night vision & you’ll be able to see in the direction you have the camera pointed. Hope this helps you out! | Tresa | 2023-04-20 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | Yes, I have one in my garage that has been in the dark and I can see the area by the door just fine. | GoBuckeyes | 2023-04-20 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | Unfortunately, no | Jamie Wick | 2023-04-20 |
| Will the v3 camera see anything in a dark room with no windows or ambient lighting? | 2023-04-20 | Yes! | Rose Mary | 2023-04-23 |
| Why does your does your information say can't, "but they can’t detect people, packages, pets, or vehicles." ? | 2023-04-26 | The Wyze Cam must be assigned to a Cam Plus subscription to detect people, packages, pets, or vehicles. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. | Maricar P. Wyze | 2023-04-27 |
| If i use both an sd card and wyze cam+ subscription, will video still record to both of those? | 2023-04-10 | Yes, it will record to your microSD card and save Event Videos in the cloud using the subscription. | Maricar P. Wyze | 2023-04-10 |
| I would like to connect this camera to the wyze cam floodlight, how long is the cord that comes with this camera? | 2023-05-05 | I think about 6 ft. | Marieta Osborn | 2023-05-06 |
| I would like to connect this camera to the wyze cam floodlight, how long is the cord that comes with this camera? | 2023-05-05 | Hello! It has 6 Feet Outdoor Rated USB Cable | Josan A. Wyze | 2023-05-07 |
| Can this camera be connected to OBS like other ip cameras? | 2023-04-26 | I don't think so.. | Gimmal | 2023-04-26 |
| wyzec3cp3 = wyzec3 ? I want another Wyze like the 1 I have now, which, according to the box it came in, is a wyzec3. Is wyzececp3 exactly the same? | 2023-04-30 | Maybe it’s a software thing. | Michael Purnell | 2023-05-09 |
| Can the spotlight be turned off? | 2022-12-29 | Yes, you can manually turn it off in the app or set a schedule. | Maricar P. Wyze | 2022-12-29 |
| Can the spotlight be turned off? | 2022-12-29 | You can turn off the blue camera indicator, hiding the fact that there is a camera. You can also turn off the infrared lights however, that will diminish your ability to see at night. | Paul Avila | 2022-12-29 |
| I only want subscriptions to my outdoor cameras but it's not possible? | 2023-01-22 | Wyze cam subscription is “PER” camera, not all or nothing. Hope this helps | J. Ellis | 2023-01-22 |
| I only want subscriptions to my outdoor cameras but it's not possible? | 2023-01-22 | Teresa, you pay for monitoring of each individual camera. So it is possible. | Tresa | 2023-01-22 |
| I only want subscriptions to my outdoor cameras but it's not possible? | 2023-01-22 | I have 7 cameras setup, only 4 have subscriptions | Sharon R | 2023-01-22 |
| I only want subscriptions to my outdoor cameras but it's not possible? | 2023-01-22 | I am able to do this and it renews every year. | Paul Avila | 2023-01-22 |
| I only want subscriptions to my outdoor cameras but it's not possible? | 2023-01-22 | Hello! If you have not already please reach out to our Wizards team by going to the Wyze website and tapping on "Support" so we may help diagnose any issues you are experiencing. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. | Josan A. Wyze | 2023-01-22 |
| Do you have to use blue tooth? | 2023-04-30 | No mines on my wifi | Mike Bridge | 2023-05-01 |
| Will it work in Thailand ? | 2022-12-20 | I don’t know, I’m in America | Sharon R | 2022-12-20 |
| Will it work in Thailand ? | 2022-12-20 | You may need to use a power adapter converter depending on your location, but it should work. | Maricar P. Wyze | 2022-12-21 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | Yes | MaryLee Perkins | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | If the shed has 120 volt outlet, it needs the power adapter plugged in and YES, screws are great, VS double-sided tape..I'd use like a #6 stainless 5/8 or 3/4 long. Love my picture quality and loading speed! | Joe G | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | Yes. It comes with some mounting hardware other then the stand you see. A screw, washer and a 3M ring shaped adhesive. Though keep in mind that this is a wireless as in networking. But you do need a power source. It comes with a pretty long micro USB cord and a block. | Michael Purnell | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | Yes. It’s the kind of mount like a clock. You put the screw then slide it onto it | Paris oliver | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | Yes. (Multiple options comes with the camera btw) | Frod | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | Yes, the mount has a keyhole shaped hole in the back, and can be mounted with a screw. You can mount it on a vertical or horizontal surface. | John P. | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | yes | Gimmal | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | Yes it comes with screws but…. Be warned, these camera lose wifi connections constantly! If you are not home you most likely will not be able to connect to the camera. I’m looking at different options to replace my wyze cameras | Sharon R | 2023-04-17 |
| Can it mounted on a shed with a screw ? | 2023-04-17 | yes it most certainly can or use magnet | John B | 2023-04-17 |
| Has anyone found a permanent solution to error code 90? | 2023-04-30 | Hello! Sorry to hear you're having an issue with your camera. If you have not already please reach out to our Wizards team by going to the Wyze website and tapping on "Support" so we may help diagnose any issues you are experiencing. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. | Josan A. Wyze | 2023-04-30 |
| Can this be used in India? | 2023-04-09 | I'm sure it can be.. | Gimmal | 2023-04-09 |
| Can this be used in India? | 2023-04-09 | Wyze Cam uses 5V 1A DC power through a micro USB port. The included adapter is rated for 100-240V input, so you can use it with any power source within this range. | Maricar P. Wyze | 2023-04-10 |
| How can i close the camera alarm ( the sound out from the camera when someone walks in front of her)? | 2023-04-30 | To control the Siren feature: 1. In the Wyze app, tap on your Wyze Cam v3. 2. Tap on the More menu, then Siren. | Maricar P. Wyze | 2023-05-01 |
| is it require button battery inside ? or is button battery is included? | 2023-04-12 | No batteries required. Power source is plug in. | Skimatsu | 2023-04-12 |
| is it require button battery inside ? or is button battery is included? | 2023-04-12 | The model v3 Wyze camera is electric & doesn’t require batteries. It does require a micro SD card for recording though. Hope this helps you out! | Tresa | 2023-04-12 |
| is it require button battery inside ? or is button battery is included? | 2023-04-12 | The camera has a built 8n battery back up. However this model Pro V3 is hard wired eith a USB Type C cable. It will accept up to a 128 GB SD CARD. I love the unit and the app. Great 👍 customer service. | Michael Hill | 2023-04-13 |
| Amazon has three different Wyze Cam v3s listed, this one for $32.98, one for $35.98 and one for $37.98. Any differences? | 2023-03-30 | I've seen that many times; same product ad different prices from different sellers. | MaryLee Perkins | 2023-04-09 |
| Does the camera have a Home Away feature that will turn it on when you leave the house & turn off when you're home? | 2023-03-28 | Never had to use it as I leave mine one all day long. So I don’t know that answer | lingling | 2023-03-28 |
| Does the camera have a Home Away feature that will turn it on when you leave the house & turn off when you're home? | 2023-03-28 | Yes, you can set several type of rules and schedule if you want it to turn off/on on specific times | Frod | 2023-03-29 |
| Does the camera have a Home Away feature that will turn it on when you leave the house & turn off when you're home? | 2023-03-28 | The camera is always on. It makes a 15 sec video whenever there is motion. | MaryLee Perkins | 2023-03-29 |
| Does the camera have a Home Away feature that will turn it on when you leave the house & turn off when you're home? | 2023-03-28 | That's a part of the subscription plan, if you'd want it. | D. Voo. | 2023-03-29 |
| Does the camera have a Home Away feature that will turn it on when you leave the house & turn off when you're home? | 2023-03-28 | You can set timers through the app. Turn on or off. I have 6 at two different locations. Buy 32 gig micro and cards. Super nice pictures. Great video. I love these. | Drew | 2023-03-29 |
| Does the camera have a Home Away feature that will turn it on when you leave the house & turn off when you're home? | 2023-03-28 | Yes, you can set this up in the Wyze App. | Maricar P. Wyze | 2023-04-03 |
| Can i turn off alarm ? | 2023-03-29 | yes go to settings | Paul S. | 2023-03-29 |
| Can i turn off alarm ? | 2023-03-29 | If you're referring to the Siren feature, yes, you can turn it off from the settings. | Maricar P. Wyze | 2023-03-29 |
| Does it come with a mount for on glass ? | 2023-04-25 | The kit doesn't include the window mount. You may purchase it separately here: https://www.amazon.com/Wyze-Window-Mount-Cam-v3 | Maricar P. Wyze | 2023-04-25 |
| Does it come with a mount for on glass ? | 2023-04-25 | No, it has to be bought seperately | Frod | 2023-04-25 |
| Does it come with a mount for on glass ? | 2023-04-25 | It has a magnet in the base for mounting to metal objects, and comes with a self adhesive metal plate, so you can fasten the plate to a window, then the camera will attach to it magnetically. The magnet is fairly strong, I have a camera in a garage that is mounted using it. | John P. | 2023-04-25 |
| Does it come with a mount for on glass ? | 2023-04-25 | 3-M double-sided adhesive pad, so YES. | Joe G | 2023-04-25 |
| Does it come with a mount for on glass ? | 2023-04-25 | It has a small circular sticky pad but nothing that will nicely mount onto glass. Hope that helps answer your question! | Mom of Three | 2023-04-26 |
| will this camera work with my Ring security system? | 2023-04-11 | I am not sure. Because it works with wifi and Waxe and Ring have separate apps . | Michael Hill | 2023-04-13 |
| will this camera work with my Ring v2 security system? | 2023-04-11 | All Wyze devices can only be set up in the Wyze app. | Maricar P. Wyze | 2023-04-11 |
| Can the manufacturer please include in the product description that this cannot be used with a 5 ghz WiFi connection? Seems like an important detail. | 2022-12-29 | Personally, I do like the fact that it operates at 2.5 GHz this way it’s not in contention with my television and other devices that use 5 GHz and the resolution at 2.5 GHz is fantastic. No glitching at all. | Paul Avila | 2022-12-29 |
| What's the difference between the V3 and OG? | 2023-04-28 | OG has built in spot light. | Mike | 2023-04-28 |
| What's the difference between the V3 and OG? | 2023-04-28 | I mean, where should I start? It’s 1080P and has a magnetic base. Night vision. it looks better than the OG. and if you can get it at the same price as the OG it’s a no-brainer, I will buy that 10 out of 10 times. hope this helps you and your decision. | George Gonzalez | 2023-04-28 |
| Estas cámaras funcionan con 220? O solo 110v ? | 2023-04-19 | La conecte de 110 funciona muy bien | kewin | 2023-04-19 |
| Estas cámaras funcionan con 220? O solo 110v ? | 2023-04-19 | Solo las he usado 110 V . | moltke | 2023-04-19 |
| Estas cámaras funcionan con 220? O solo 110v ? | 2023-04-19 | Solo con 110 | Caridad cruz | 2023-04-19 |
| So if I unplug it. It doesn’t work | 2023-01-10 | That's correct. If you want to use battery-powered camera, you may check Wyze Cam Outdoor. | Maricar P. Wyze | 2023-01-10 |
| So if I unplug it. It doesn’t work | 2023-01-10 | So if you want it to work, don't unplug it. | Joe G | 2023-01-10 |
| So if I unplug it. It doesn’t work | 2023-01-10 | No. It’s a/c powered | jughed jonez | 2023-01-11 |
| So if I unplug it. It doesn’t work | 2023-01-10 | It doesn't work, it has to be plug to work | Eli | 2023-01-20 |
| Will works with 220 vor just 110v? | 2023-04-30 | Hello! Wyze Cam v3 uses 5V 1A DC power through a micro USB port. The included adapter is rated for 100-240V input, so you can use it with any power source within this range. | Josan A. Wyze | 2023-04-30 |
| Can I hook this up to my TV? | 2023-05-02 | Not directly. If you have a smart tv, there are ways to view your cameras. | P. Hale | 2023-05-02 |
| Can I hook this up to my TV? | 2023-05-02 | Yes, you can by using Google Chromecast or Alexa. You'll have to link Wyze to the Google Home or Alexa app, then use voice command to cast the live feed of the camera. | Maricar P. Wyze | 2023-05-03 |
| Can I hook this up to my TV? | 2023-05-02 | Not directly. If you have an Alexa device with a tv that can work in conjunction with Alexa. Then you can hook it up that way. | Michael Purnell | 2023-05-09 |