| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the distance that the headphones can be moved away from the phone or computer after Bluetooth pairing? | 2023-05-31 | When there is no any obstacles between the headphones and the connecting audio devices, the headphones can be moved around 32.8 feet (10 meters) away from the connecting audio devices. | Rayking Direct | 2023-05-31 |
| Can you cut the headband off? | 2023-06-21 | I’d be reluctant to do that. The batteries extend a ways back. | Amazon Customer | 2023-06-21 |
| Can you cut the headband off? | 2023-06-21 | There are wires inside the headband, please don't cut the headband. | Rayking Direct | 2023-06-21 |
| What size of case would fit this ? | 2022-05-31 | The size of the charging case is 2.1*2.28*1.18inches, please find a case that suitable for it's size. | Jane | 2022-11-01 |
| Is as21 headphones compatible with iphone and android ? | 2023-05-27 | Yes! It is compatible with any devices supporting Bluetooth 5.3 and below. | Rayking Direct | 2023-05-29 |
| Can i quickly pause with a button on the headphones? | 2023-05-31 | Yes. The button is located on the right side facing down. | Rayking Direct | 2023-06-01 |
| Can wear glasses with the AS21 open-ear headphones? | 2023-05-29 | Yes, you can! | Rayking Direct | 2023-05-29 |
| Can wear glasses with the AS21 open-ear headphones? | 2023-05-29 | Yes， you can wear glasses with the AS21 open-ear headphones. Please wear your headphones first and adjust them to a comfortable position before putting on your glasses. This will provide a more stable and comfortable experience. | Rayking Direct | 2023-06-01 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Dear Customer， Thank you for your question.The packing list of bluetooth headphones is: -1* AS21 Bone Conduction Headphones -1* Quick Magnetic Charging Cable（On the inside of the box） -1* User Manual | Rayking Direct | 2023-05-22 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Dear Customer， Thank you for your question.The packing list of bluetooth headphones is: -1* AS21 Bone Conduction Headphones -1* Quick Magnetic C | Rayking Direct | 2023-05-22 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Video could not be loaded | Rayking Direct | 2023-05-22 |
| What’s in the package？Is the charging cable included? | 2023-05-20 | Video could not be loaded | Rayking Direct | 2023-05-23 |
| How can I check the status when the headphones are charging？ | 2023-05-23 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. You can check the charging status with the light.The green light means “The headphones is charing” and the white light means“The headphones is fully charged”. | Amazon Customer | 2023-05-23 |
| How can I check the status when the headphones are charging？ | 2023-05-23 | Video could not be loaded | Amazon Customer | 2023-05-23 |
| How to adjust the volume via AS21 bluetooth headphones only? | 2023-05-23 | Video could not be loaded | Rayking Direct | 2023-05-23 |
| How to adjust the volume via AS21 bluetooth headphones only? | 2023-05-23 | Dear Customer， Thank you for your question.Please check the attached video for detailed steps. Our AS21 Bluetooth headphones have three control buttons. They are responsive and easy to operate. You don't need to turn on your phone, you can adjust the volume directly through the volume buttons. -Click the volume button to adjust the volume. -Press the volume button for 1.2 seconds to switch songs. -Quickly triple-click the “MFB” button to call SIRI. -Long press the MFB button for 2 seconds to power on. -Long press the MFB button for 3 seconds to power off. | Rayking Direct | 2023-05-23 |
| Is there a mic?? | 2023-06-06 | No, that is the only downside. But the long lasting battery makes it worth the purchase | gina | 2023-06-06 |
| Is there a mic?? | 2023-06-06 | Don't worry. There is a microphone in the right earbud. | Rayking Direct | 2023-06-07 |
| How to reset the bluetooth headphones？ | 2023-05-31 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. Step 1，Keep the wireless headphones power off，press and hold the MFB button for 10 second，and you will see that green light and white light flash alternately.This means that the reset is complete. Step 2，After the above reset operation is completed, you can connect the new device at will. When your wireless headphones have the problem，please try step 1. | Rayking Direct | 2023-06-01 |
| How to reset the bluetooth headphones？ | 2023-05-31 | Video could not be loaded | Rayking Direct | 2023-06-01 |
| How to reset the bluetooth headphones？ | 2023-05-23 | Video could not be loaded | Amazon Customer | 2023-05-23 |
| How to reset the bluetooth headphones？ | 2023-05-23 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. Step 1，Keep the wireless headphones power off，press and hold the MFB button for 10 second，and you will see that green light and white light flash alternately.This means that the reset is complete. Step 2，After the above reset operation is completed, you can connect the new device at will. When your wireless headphones have the problem，please try step 1. | Amazon Customer | 2023-05-23 |
| How can I check the status when the headphones are charging？ | 2023-05-31 | Dear customers, Thank you for your question.Please check the attached video for detailed steps. You can check the charging status with the light.The green light means “The headphones is charing” and the white light means“The headphones is fully charged”. | Rayking Direct | 2023-06-01 |
| How can I check the status when the headphones are charging？ | 2023-05-31 | Video could not be loaded | Rayking Direct | 2023-06-01 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Follow manual instructions | Daniel S. -USA- | 2023-05-18 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Go into your settings and if there is a button press it on the headphones and then connect it to your phone might take a few times to connect make sure it’s charged | natalie gentry | 2023-05-18 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Turn your phone on Bluetooth and it will scan.Oncenyou see the headphones you are trying to connect with tap that one and it should connect | Bwillis | 2023-05-18 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Dear Customer， Thank you for your question.Please check the attached video for detailed steps. When connecting for the first time： Step1，Press and hold the MFB button for two seconds to power on AS21 bluetooth headphones. Step2，Activate the Bluetooth setting on your phone search and click" AS21" to connect. And once connected, you will hear the voice prompt "connected" if you wear bluetooth headphones. For the second use： If the earbuds have been connected to your device and the Bluetooth settings for that device are turned on, they will automatically reconnect to the last connected device when the headphones are powered on. | Rayking Direct | 2023-05-22 |
| How to pair the bluetooth headphones with my phone？ | 2023-05-18 | Dear Customer， Thank you for your question.Please check the attached video for detailed steps. When connecting for the first time： Step1，Press and hold the MFB button for two seconds to power on AS21 bluetooth headphones. Step2，Activate the Bluetooth setting on your phone search and click" AS21" to connect. And once connected, you will hear the voice prompt "connected" if you wear bluetooth headphones. For the second use： If the earbuds have been connected to your device and the Bluetooth settings for that device are turned on, they will automatically reconnect to the last connected device when the headphones are powered on. | Rayking Direct | 2023-05-23 |