| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| There is no sound on the right earbud, how can I fix this? | 2023-06-01 | Try taking both earbuds out and putting them back in the case. Close the lid for a minute or 2. Make sure they are connected and paired when you put them back in. Hope this helps. | Lisa | 2023-06-01 |
| There is no sound on the right earbud, how can I fix this? | 2023-06-01 | Please try to the below troubleshooting to see if they can help. 1. Remove both headphones from the charging case and cover the top of the case, then clean the charging contacts on the bottom of the headphones. 2. Disconnect the headphones from the phone, and then clear the phone's Bluetooth pairing. 3. If the problem persists after trying it, try using a new charging cable and adapter to charge the headset for 1h, then reset the headset to see if it can be fixed. After you try the above tips and the problem still exists, please contact us through the Amazon Message Center for Product After-sales Service. | TongTong Direct | 2023-06-02 |
| Can you listen with only one active earbud? | 2023-05-04 | Yes | Lisa | 2023-05-04 |
| Can these *each* be used independantly? (I am deaf in one ear, so I use earbuds half a day, and switch to the other- in the same ear) | 2023-05-08 | Yes, our headphones support using only one earbud at a time. | TongTong Direct | 2023-05-09 |
| Do they emit radiation? | 2023-04-17 | I would say absolutely not. I have been wearing them five days a week for almost a month. I have not had any problems. | R. Hicks… | 2023-04-17 |
| The manual states that it is imoprtant to not let the batteries fully discharge. Is it safe to leave the buds in the case and plugged in for weeks? | 2023-06-15 | I leave mine plugged in all day all night, even over the weekend. I haven't had an issue. | Megan Ruegemer… | 2023-06-15 |
| The manual states that it is imoprtant to not let the batteries fully discharge. Is it safe to leave the buds in the case and plugged in for weeks? | 2023-06-15 | We're sorry for the misunderstanding. By this we mean that in the event that the charging case runs out of power and the headphones are placed in the charging case, the headphones don't turn off the power, they stay connected to the phone. Therefore, please charge the charging case in time. We recommend unplugging your headphones when they are fully charged. | TongTong Direct | 2023-06-16 |
| Single earbud use or mono mode possible? | 2023-05-17 | Yes, our headphones support one earbud at a time. | TongTong Direct | 2023-05-19 |
| Do these have voice assistant capability? | 2023-01-05 | Sure | JMacArthur… | 2023-02-16 |
| My manual was misplaced. Is there an online manual to reference? | 2023-04-15 | Yes, there is a manual in the product features on the Amazon site or in the app. | R. Hicks… | 2023-04-17 |
| My manual was misplaced. Is there an online manual to reference? | 2023-04-15 | Yes, you can find the online manual in the "Product guides and documents" section of the wireless earbuds. | Yanly US | 2023-04-19 |
| Will it work with apple "find my device"? | 2023-04-06 | No, the "find my device" feature currently seems to be limited to Apple products. Our headphones don't have a tracking feature yet. | Yanly US | 2023-04-07 |
| Subsidiary earbud maintains solid white light and will not pair to primary. How do I fix this? I've run all the suggested diagnostics and nothing wor | 2023-05-07 | Hello there, Thanks for your question. As for the problem you encountered, we suggest that you rip off the insulation film at the bottom of both earbuds; if you have already done so, place both earbuds in the charging case and close the lid of the charging case, wait 3 minutes and then take it out to see if the problem has been solved. If the problem is still persists, please contact us through the Amazon Message Center for Product after-sales Warranty. | TongTong Direct | 2023-05-08 |
| Product description states blue tooth 5.3 then below as 5.2; also states ipx6, then later ipx5. which ones are correct??? | 2023-01-05 | 5.2 | JMacArthur… | 2023-02-16 |
| Buenas noches, alguien sabe si realmente cuenta con cancelación de ruido activa, o es solo para las llamadas? gracias por la respuesta | 2023-04-13 | Hola! Muchas gracias por preguntar. Nuestro auricular tiene una función ANC, y la reducción activa de ruido de ANC no se refleja en el proceso de llamada. Por lo general, la reducción de ruido utilizada durante la llamada es ENC. | Yanly US | 2023-04-14 |
| Does the noise cancellation portion of these earbuds work without being connected to a phone or have to work them from a device? | 2023-03-23 | Yes | Ahmad Klait | 2023-03-23 |
| Does the noise cancellation portion of these earbuds work without being connected to a phone or have to work them from a device? | 2023-03-23 | Yes, the noise cancellation of the headphones can work without connecting the phone, but it will shut down automatically after 5 minutes; please note that it only works when the headphones are turned on. Therefore, we recommend that you connect the device to use. | Yanly US | 2023-03-31 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | I have the same problem. I take both ear buds out, put them in the case for a few minutes, then put them back in. It usually solves the problem. | Lisa | 2023-03-29 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | Make sure that the docking device is charged. I had that issue but couldn’t figure out why it was doing that. Found out it was because the docking device was dead. | John-Paul | 2023-03-29 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | Make sure they are charged up the buttons are also very sensitive to the touch when putting a buds on try not to touch | michael lee | 2023-03-29 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | Hello there, Thanks for your question and sorry for the inconvenience. Regarding the issue you have, could you pls check the below information to see if the problem still exists? 1. Please swab the two earbuds with a cotton swab first. 2. Put both earbuds back in the charging case and use the charging cable to charge the headphones for 2H. 3. After you try the above two tips, and the problem still exists, please reset the headphones to see if it can be solved. If the problem still exists, please contact us through the Amazon Message Center for Product Warranty. | Yanly US | 2023-03-31 |