| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I connect 2 doorbells to 1 chime? | 2023-02-14 | No, not at this time. A Wyze Chime can only be paired with one Wyze Video Doorbell at a time. | Maricar P. Wyze | 2023-02-15 |
| How secure is it? Can your Wi-Fi get hacked through it? | 2023-04-03 | As far as I know, anything on WiFi is hackable. | J. Kie | 2023-04-03 |
| How secure is it? Can your Wi-Fi get hacked through it? | 2023-04-03 | Anything on Wi-Fi can be hacked. If you have a strong password you shouldn’t have a problem. However, if someone hacks it they’ll only see outside your front door. | Carolyn Foret | 2023-04-03 |
| Can this be used without a chime? | 2022-12-15 | You can but you won’t hear it in your house without it. You can choose your chime and set the volume to customize it for your use. | Carolyn Foret | 2022-12-15 |
| Can this be used without a chime? | 2022-12-15 | You will need the chime to setup the Wyze Video Doorbell. | Maricar P. Wyze | 2022-12-15 |
| Can this be used without a chime? | 2022-12-15 | It is a doorbell camera with a chime. Two separate items. Just don’t plug in the chimer and there is no chime. | oliver d lombardi | 2022-12-15 |
| Can this be used without a chime? | 2022-12-15 | Yes. When the doorbell is pressed the app on your phone is notified as well as being able to see and talk with the person. The Wyze doorbell is an added device so that you are also notified in the house when someone presses the doorbell. Hope that helps. | Paul | 2022-12-15 |
| Can this be used without a chime? | 2022-12-15 | yes | Canario | 2022-12-15 |
| Does this camera come with the wedge? | 2023-06-17 | Yes the wedge comes with it | Mother Goose | 2023-06-17 |
| Does this camera come with the wedge? | 2023-06-17 | i believe so. | VP | 2023-06-18 |
| Does this camera come with the wedge? | 2023-06-17 | Yes mine had a wedge, it should be included | S. Mc | 2023-06-18 |
| Does this camera come with the wedge? | 2023-06-17 | I don't think its does.....I did not get one in my package | Peter Moulton | 2023-06-19 |
| Why doesn't Wyze make a doorbell cam with a siren? All of their other cams have them Wyze 3 | 2022-12-08 | I agree. Wyze needs improvement | a reader | 2022-12-08 |
| Are there any plans to have it announce thru Google mini, speaker, nest hub when someone presses the doorbell or will the chime always be only option? | 2022-09-26 | I would like to be able to get notifications on my phone like the Ring does. Otherwise maybe I could connect my Google and hook it up to that. MAYBE | got it for a reason. | 2022-09-26 |
| Are there any plans to have it announce thru Google mini, speaker, nest hub when someone presses the doorbell or will the chime always be only option? | 2022-09-26 | While we hope to have integration with Google Assistant in the future, this is not quite ready yet. Please feel free to keep an eye on our newsletter and social media channels for an announcement as more info becomes available. | Maricar P. Wyze | 2022-09-26 |
| Confusing directions. Activate before or after mounting? | 2023-03-18 | If you can power it up without having to mount then then Yes ...you can Activate it. That's what I did. | Peter Moulton | 2023-03-18 |
| Confusing directions. Activate before or after mounting? | 2023-03-18 | Hello! Here's a helpful article on how to setup your doorbell (in-order) https://support.wyze.com/hc/en-us/articles/360048443432-Wyze-Video-Doorbell-Setup-Guide | Josan A. Wyze | 2023-03-19 |
| Confusing directions. Activate before or after mounting? | 2023-03-18 | After mounting | Canario | 2023-03-19 |
| I will need to use the wedge but it seems like it will just let the unit sort of hang on it. It seems like camera will fall off the wedge. Any input? | 2023-01-27 | That’s not the case with mine. It fits very securely. | Madeline E. Lindfors | 2023-01-27 |
| I will need to use the wedge but it seems like it will just let the unit sort of hang on it. It seems like camera will fall off the wedge. Any input? | 2023-01-27 | The wedge actually help you to get a better view coverage, but you may also not use it and still will work fine, I decided to use it with the wedge | Canario | 2023-01-27 |
| I will need to use the wedge but it seems like it will just let the unit sort of hang on it. It seems like camera will fall off the wedge. Any input? | 2023-01-27 | I wasn’t sure about using the wedge, but had to because of where our doorbell was placed. It stays in place and works very well. It fits snug and secure. | Coach | 2023-01-27 |
| I will need to use the wedge but it seems like it will just let the unit sort of hang on it. It seems like camera will fall off the wedge. Any input? | 2023-01-27 | The wedge is screwed into the wall. The camera firmly attaches to the wedge. It doesn’t hang. It’s firmly attached. | Carolyn Foret | 2023-01-27 |
| I will need to use the wedge but it seems like it will just let the unit sort of hang on it. It seems like camera will fall off the wedge. Any input? | 2023-01-27 | We also needed to use the wedge. It is sturdy and attached very securely. The hardest part about installing it was having to drill a new hole in our brick. Also, though the instructions don't mention it, you will need to have a transformer that works with video doorbells. You can get one at Home Depot for $20. | J. Kie | 2023-01-27 |
| I will need to use the wedge but it seems like it will just let the unit sort of hang on it. It seems like camera will fall off the wedge. Any input? | 2023-01-27 | Be it the wedge or the flat plate, the camera is secured with four clips, you must be able to put the camera on the wedge up a 1/4in then slide it down to lock it in place. You can remove the camera if need be. I am not aware of any video doorbell that is theft proof, the video doorbell wouldn't be registerable to someone who stole it, you should also be able to have some video of someone stealing and hopefully can take action. There are several big disappointments with Wyze doorbell cam, no local storage, you must have a subscription and it's not like Ring doorbell's app that make a sonar sound when someone is detected and Wyze doorbell doesn't ring your phone when the doorbell is rang, it's just a simple notification like the 50 others I get with my 9 cameras between my house, mom's and mother in law's that I help keep an eye on them. You want a good solid video doorbell, get a refurbished Ringdoor v2 or v3, pay $39.99 a year and it works great. | S. Mc | 2023-01-29 |
| Can you adjust the motion zone like on the cameras? I don't want alert when every car drives by. | 2023-05-30 | Yes. You can set the areas you want to have marked to avoid unnecessary alerts -- for example, block out the street, keep the driveway, etc. I have become a huge fan of Wyze products because they are simple, easy to use, and just flat-out work straight out of the box. The customer support still needs some work, but otherwise, I highly recommend the products (and no, I am not paid by or invested in the company). | David Pipgras | 2023-05-30 |
| Can you adjust the motion zone like on the cameras? I don't want alert when every car drives by. | 2023-05-30 | Yes you can adjust the zones the camera is covering as well as the sensitivity of the camera. The clarity and sharpness is the camera is amazingly clear. | Mother Goose | 2023-05-30 |
| Can you adjust the motion zone like on the cameras? I don't want alert when every car drives by. | 2023-05-30 | Yes, you can set a Detection Zone under camera settings in the app. | Maricar P. Wyze | 2023-05-31 |
| Can this work with a pbx server? | 2022-12-21 | I wouldn’t think so. | Carolyn Foret | 2023-01-10 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | Your existing chime will not work. The existing chime will be bypassed so that the power can be used for your Wyze Video Doorbell. | Maricar P. Wyze | 2023-01-10 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | It's supposed to. Mine did for a while but stopped working recently. Reached out to support, sent them the logs they asked for but nothing back... that was two months ago. | Greg | 2023-01-10 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | It doesn’t work on your existing doorbell. It comes with its on chime which has many different tones you can use. It has to be plugged into an outlet. I love my Wyze doorbell and cameras. They’re the best. | Carolyn Foret | 2023-01-10 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | It overrides the existing doorbell. Only the wyze plug in doorbell rings | a reader | 2023-01-10 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | Only rings the chime | Canario | 2023-01-11 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | It will depend on how you wire the bell. We have ours wired to ring the chime on front door and the back still rings with the normal ding-dong. | Coach | 2023-01-11 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | I would not recommend this doorbell. We have other wyze cameras that we love. We bought this door bell and connected it. (It only rings on chime that you plug in.) It worked for a couple monthes and stopped working completely with all troubleshooting. We have several friends that had the same exact thing happen. The company (contacted several times) said there is a "data error" that they have been working on for close to a year now. Sorry for the long answer but just wanted to warn you. We love our other wyze cameras but this not so much. | Sd316 | 2023-01-12 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | The answer is no. You attach a wire with a fuse (included) to your existing chime which allows your doorbell to bypass your old chime and enable the Wyze chime. The Wyze app allows you to choose from many different doorbell sounds, though | J. Kie | 2023-01-12 |
| will this ring your existing wired doorbell. We have a regular 24 volt doorbell, will this make it still go ding-dong? or does it only ring the chime? | 2023-01-10 | Only the chime if it works right if its defective wyze will blame your wifi | Josh | 2023-01-20 |
| My doorbell cam will not let me set up? | 2023-05-18 | I had a similar problem. I found out that in my case my it was the 5g . Internet from Comcast. I had switch to their new Tower which switches between the 5.0/2.4 . when I contacted there was no way to switching off the 5.0. the Wyze runs on the 2.4 and could not get pass the 5.0 to to connect to the 2.4. This might be your problem . I would contact Wyze by email. | VP | 2023-05-18 |
| My doorbell cam will not let me set up? | 2023-05-18 | We had trouble setting up our Wyze doorbell also. We found out that it requires a video doorbell transformer because your regular transformer is not powerful enough. We got ours at Home Depot for $20. Just want to warn you, though, that our doorbell worked fine for about 4 months, then about 3 weeks ago we started getting an error code that disabled our ability to view events, which is the whole purpose of a video doorbell. We've been in contact with support, but they haven't been able to fix it yet. Also, besides not telling you that you need a special transformer, they also don't tell you that it won't work with 5g, so make sure you're settling it up on your 2.4g router setting. | J. Kie | 2023-05-18 |
| I dont have an existing door bell or chime. Can i still get the wired system? | 2023-05-07 | No. I don’t have an existing wired door bell and had to return mine and get a different system | Jessica RN momma | 2023-05-07 |
| I dont have an existing door bell or chime. Can i still get the wired system? | 2023-05-07 | It’s hooked into my original doorbell. | Madeline E. Lindfors | 2023-05-07 |
| I dont have an existing door bell or chime. Can i still get the wired system? | 2023-05-07 | Hello! You can still use the Wyze Video Doorbell even if you don’t have an existing doorbell setup by using a standalone 16V-24V, ≥10W transformer with wires to power up the doorbell. With each home being different, we recommend consulting a professional before attempting your own installation. | Josan A. Wyze | 2023-05-07 |
| I dont have an existing door bell or chime. Can i still get the wired system? | 2023-05-07 | An existing wired mechanical doorbell is required to use the Wyze Video Doorbell. The existing circuit must have a minimum voltage of 16V and power output of 10VA. | TMTSTORE91 | 2023-05-07 |
| I dont have an existing door bell or chime. Can i still get the wired system? | 2023-05-07 | It will have to connect to a power source. In my case I already had the existing electrical. I do not know how much of an electrician you are but it seem pretty straight forward. Running the electric will be the most difficult part of the process it is really simple hook up and almost a plug and play. you just have to put the app on your phone. Then follow some very easy step by step directions. I have this model I am not sure if there is a different model that you can run to a power supply such as an outlet. | Jason Fernandez | 2023-05-08 |
| Does this model need a special transformer or does it work with any 24v transformer? | 2022-10-11 | Yes it will take any 24v transformer. I was able to use my existing doorbell transformer to power mine. You can always check with a voltmeter. | ming | 2022-10-12 |
| Does this model need a special transformer or does it work with any 24v transformer? | 2022-10-11 | I believe any transformer. Check with Wyze web site. Click on product and read specifications. | oliver d lombardi | 2022-10-12 |
| Does this model need a special transformer or does it work with any 24v transformer? | 2022-10-11 | It works with any 24v transformer. | Maricar P. Wyze | 2022-10-12 |
| I have two chime boxes do I need two fuse jumper wires? | 2022-10-22 | yes | Canario | 2022-12-15 |
| Is this compatible with CloudEdge? | 2022-10-09 | I’m sure it would be as long as you have the Wyze app downloaded on your device. | Carolyn Foret | 2022-12-15 |
| Will this work with Smart Life | 2022-09-29 | It works from the downloaded app. I would think as long as you can download the app on your device it would work. | Carolyn Foret | 2022-12-15 |
| Does it show thumbnails on an Apple Watch when it sees motion? | 2023-03-09 | I don’t believe you can hook up Wyze without original doorbell. | Madeline E. Lindfors | 2023-05-07 |
| Can these record to a local server? | 2023-03-05 | No local and does not have a SD card slot, you must pay the subscription. I am super disappointed in Wyze with this video door bell, their other cameras have SD card slots to record everything all the time. Seek a video doorbell that has a SD card slot. Wise up Wyze, redesign you video doorbell | S. Mc | 2023-03-05 |
| Can these record to a local server? | 2023-03-05 | It’s hooked to my WiFi. I guess that’s a local server. I’ve been most happy with it. | Madeline E. Lindfors | 2023-03-05 |
| Can these record to a local server? | 2023-03-05 | No they can not. You must pay for and use wyze cloud service. They do not have memory card slots either. | Josh | 2023-03-05 |
| Can the chime be programmed to anything besides cherp or bark? | 2023-06-19 | There are 22 sounds categorized as Modern Tunes, Classic Doorbell Sounds, Animals, Door Sounds, Simple Tunes, and Alarm sound | Amazon Customer | 2023-06-19 |