| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this come with the mount or is that a separate purchase? | 2023-03-14 | It comes with the mounts. | Patricia Pugh | 2023-03-14 |
| Does this come with the mount or is that a separate purchase? | 2023-03-14 | Yes. It comes with everything you will need except a micro SD card (if you want to record). It is a good set and works well. Be aware that battery life will depend on how much recording you do. It's something you can schedule in the app. I have one camera run to a garage electrical outlet and charger via two USB cords. It remains charged. The second is run solely on the battery, which lasts many days and is simple to detach to recharge. | Spudman | 2023-03-14 |
| Does this come with the mount or is that a separate purchase? | 2023-03-14 | Hi! Yes, the camera kit includes mounting equipment. | TP-LINK Support Force | 2023-03-22 |
| is this 2 cameras? The photo shows a pair. | 2023-02-23 | It is 2 cameras and one hub. | Amazon Customer | 2023-02-23 |
| is this 2 cameras? The photo shows a pair. | 2023-02-23 | Yes. | Spudman | 2023-02-23 |
| is this 2 cameras? The photo shows a pair. | 2023-02-23 | Yes. Two cameras, 2 batteries, 1 charger, 1 hub (supports 4 cameras) and 2 mounts. The hub connects to router via hard eithernet. The cameras attach to hub on sub 1k gz wireless. Great range and stability. Video is great. I bought a second set. Install is a breeze. | Spud | 2023-02-23 |
| is this 2 cameras? The photo shows a pair. | 2023-02-23 | It is two cameras I’ve got a total of two sets equaling four cameras. I only needed one hub even though we have a back up now, but word of advice the batteries you cannot get them yet and they have failed twice. | Jason Bottari | 2023-02-24 |
| is this 2 cameras? The photo shows a pair. | 2023-02-23 | Yes, the product includes: Two Tapo C420 Cameras (Batteries Included) Tapo H200 Hub USB Adapter USB Adapter Cable DC Power Adapter Mounting Screws Mounting Templates Camera Brackets Quick Start Guide RJ45 Ethernet Cable | TP-LINK Support Force | 2023-02-28 |
| Does this come in black? I was very interested until I read that the batteries are very hard to come by thanks anyways | 2023-02-19 | Not certain, but no color choice is offered. My set is white. So far the batteries do last a long time, many days, if you are thoughtful about when you really want recordings of movements. Mine came pre-set to record movements 24/7, which ran down the batteries quickly. I corrected that and now it's much better. Still, I connected one camera to an indoor wall charger, while the second runs solely on the battery. Works well. Apparently extra batteries are not available ... or even necessary. | Spudman | 2023-02-23 |
| Does this come in black? I was very interested until I read that the batteries are very hard to come by thanks anyways | 2023-02-19 | No. However, we appreciate your interest in this feature, and we will share your feedback with our Tapo team for future consideration. | TP-LINK Support Force | 2023-02-28 |
| Can the camera be set to record/store on a local NAS drive? | 2023-03-16 | You can save the videos to a SD card | Amazon Customer | 2023-03-23 |
| Can the camera be set to record/store on a local NAS drive? | 2023-03-16 | Hi! No, the camera footage is stored on a Micro SD card (not included) that is inserted in the camera hub. | TP-LINK Support Force | 2023-03-23 |
| Can these cameras be streamed live 24/7 on a device for monitoring? | 2023-03-10 | I wish, but no. It would be a good feature if constant power was available vs battery only. See Q: Why can't it continuously record to the sd card at the hub, if the camera is continuously powered via the charger/usb cable at an outlet [when not dependent on battery]? Answer: It records when motion is detected. | otto | 2023-03-10 |
| Can these cameras be streamed live 24/7 on a device for monitoring? | 2023-03-10 | Hi! No, as these are battery powered, they are designed for recording/activity monitoring as it is detected within the parameters of detection zones, motion detection, AI detection, etc. | TP-LINK Support Force | 2023-03-17 |
| Description states these do continuous recording even though wire-free. Qs and reviews are conflicting, do these actually? | 2023-04-01 | The will continuously record when they have a moving object in their view. | Amazon Customer | 2023-04-01 |
| Description states these do continuous recording even though wire-free. Qs and reviews are conflicting, do these actually? | 2023-04-01 | If by continuous recording you mean 24/7 rolling recording, then no. However, they do record as long as motion or activity is detected - based on the parameters and sensitivity settings configured by the user. | TP-LINK Support Force | 2023-04-04 |
| Can I access the cameras with a smartphone to see what's happening at the porch if I don't pay for the tapo-care?service? | 2023-02-24 | Yes, you can use the app (installed on your phone) to view the camera without a subscription to Tapo-care. I returned mine because you cannot view the cameras on a PC or a TV (not even with an Android TV). | M. Lewis | 2023-02-24 |
| Can I access the cameras with a smartphone to see what's happening at the porch if I don't pay for the tapo-care?service? | 2023-02-24 | Yes, as long as your Tapo cameras and your smartphone are both connected to the Internet. | TP-LINK Support Force | 2023-02-28 |
| Why can't it continuously record to the sd card at the hub, if the camera is continuously powered via the charger/usb cable at an outlet? | 2023-03-08 | It records when motion is detected. | Debbie | 2023-03-09 |
| Why can't it continuously record to the sd card at the hub, if the camera is continuously powered via the charger/usb cable at an outlet? | 2023-03-08 | Hi! The Tapo C420S2 is not designed for 24/7 continuous recording; it is intended for surveillance recording based on motion detection and AI detection. | TP-LINK Support Force | 2023-03-16 |
| Can you use the hub for the kc300, or use the kc300 cameras with this hub? | 2023-03-26 | No. | TP-LINK Support Force | 2023-04-04 |
| Is there a monthly fee like they have? Like paying subscription to use certain features. | 2023-03-10 | Yeah, you could purchase a plan to get more but my biggest problem with this product is the lack of replacement batteries in the speed that they burn out | Jason Bottari | 2023-03-10 |
| Is there a monthly fee like they have? Like paying subscription to use certain features. | 2023-03-10 | No ordering part #, process, or pricing available on an extra/replacement battery, nor on their announced solar panel. The battery unit looks uniquely shaped to this TP camera. | otto | 2023-03-10 |
| Is there a monthly fee like they have? Like paying subscription to use certain features. | 2023-03-10 | Technically, there is an optional monthly subscription option known as Tapo Care, which provides cloud storage options. However, this is optional and not required. If you would prefer not to subscribe for cloud storage, you can use the local Micro SD card (not included) storage option by inserting a compatible Micro SD card in the Tapo Hub, which video footage will be recorded to. | TP-LINK Support Force | 2023-03-17 |
| Why is extra batteries not available to buy separately? | 2023-02-01 | From what I've seen in TP-Link's forums, they may have replacement batteries avail later this year, but not now. Likely a 3rd party may start making them too at some point if there's enough of a market for them. | Holco | 2023-02-02 |
| Why is extra batteries not available to buy separately? | 2023-02-01 | Hi! We appreciate your feedback and interest in additional batteries as a separate, purchasable option. Plans were announced at CES 2023 to release replacement batteries in the future. We recommend visiting our official TP-Link community forum for the latest product news, updates, and discussions. | TP-LINK Support Force | 2023-02-07 |
| When changing the mode from tapo care recording to sd card recording, i am unable to figure out how to delete specific clips. help help? | 2023-02-11 | Hi! The SD card recording method utilizes 24/7 rolling recording. It does not record in clips - it is one, long, continuous video clip until the card reaches capacity, in which case the oldest data will be overwritten with the newest data. | TP-LINK Support Force | 2023-02-16 |
| Would notification be instant or delayed? | 2023-05-05 | the notifications have been instant on my system. | Dan | 2023-05-05 |
| Would notification be instant or delayed? | 2023-05-05 | There is a slight delay. Up to about 10 seconds. Sometimes I don't get notifications. But I can't recommend these cameras for outside use. The lenses always get condensation on them making them useless until they warm up in day hours. | Troy | 2023-05-05 |
| Can you schedule this to only detect and record motion specific times, suck as when I'm at work or on vacation? | 2023-02-24 | Yes. It has a schedule page under settings. | Amazon Customer | 2023-02-24 |
| Can you schedule this to only detect and record motion specific times, suck as when I'm at work or on vacation? | 2023-02-24 | Yes, there is the Recording Schedule to input the schedule for Detection/Recording and Don't Record. | Amazon Customer | 2023-02-24 |
| Can you schedule this to only detect and record motion specific times, suck as when I'm at work or on vacation? | 2023-02-24 | Yes, you can use the Device Settings menu in the Tapo app to configure a Schedule for your Tapo Outdoor Cameras. | TP-LINK Support Force | 2023-02-28 |
| So what happens when the batteries do not hold a charge anymore? Batteries do have a finite Charge/re-Charge cycle. | 2023-03-18 | Hi! If you encounter a scenario where your camera's battery/batteries prematurely fail, please reach out to our official TP-Link support team for help determining warranty eligibility. | TP-LINK Support Force | 2023-03-22 |
| Can you record audio or is audio only available in real time? | 2023-04-23 | When the conditions are met for the cameras to record activity, both audio and video are recorded. | TP-LINK Support Force | 2023-05-02 |
| How many batteries come with it ? | 2023-03-06 | 2 | MC | 2023-03-06 |
| How many batteries come with it ? | 2023-03-06 | 2 batteries | Corey Moore | 2023-03-06 |
| How many batteries come with it ? | 2023-03-06 | One for each camera (2 for the 2 cameras). No swappable available for purchase, that I can find. | otto | 2023-03-11 |
| How many batteries come with it ? | 2023-03-06 | Two batteries (one per camera) are included. | TP-LINK Support Force | 2023-03-16 |
| Will it survive in winter? I mean with -5 or -10 degrees celsius? Or battery will die fast? | 2023-01-24 | Operating Temperature: -20℃~45℃(-4°F ~113 °F ) Operating Humidity: 10%~90%RH, Non-condensing | TP-LINK Support Force | 2023-02-01 |
| Whit no extendable hub connected can the camera record in an internal storage memory built in? What's the capacity? | 2023-05-11 | No. The recordings are exclusively stored on the Micro SD card (not included) that is installed in the hub. The cameras do not have onboard storage. | TP-LINK Support Force | 2023-05-19 |
| Does this have a magnet mount like the KC300? | 2023-03-26 | I don't believe it does It did not come with one to have the choice and the back is a hard plastic | kim | 2023-03-26 |
| Does this have a magnet mount like the KC300? | 2023-03-26 | No | Brian Smith | 2023-03-26 |
| Does this have a magnet mount like the KC300? | 2023-03-26 | They attach to the wall mount with magnets. | Amazon Customer | 2023-04-01 |
| Does this have a magnet mount like the KC300? | 2023-03-26 | No, the mount is affixed to the surface via screws, and has a ball-joint neck/pivot point for convenient angling of the cameras. | TP-LINK Support Force | 2023-04-04 |
| Will other model Tapo cameras communicate with the hub? | 2023-03-06 | Yes | dr heavy w8t | 2023-03-06 |
| Will other model Tapo cameras communicate with the hub? | 2023-03-06 | I have the same question. I don't think so, at least not yet, with the Sub 1G Hub 200. (I want to record streaming to the Hub sd Card, from a powered camera.) | otto | 2023-03-11 |
| Will other model Tapo cameras communicate with the hub? | 2023-03-06 | Hi! Only wire-free Tapo cameras, such as the C420S2, will support the Tapo Hub. Models that connect via 2.4GHz Wi-Fi do not support the Tapo Hub. | TP-LINK Support Force | 2023-03-17 |
| How long does it take to get the battery fully charged? | 2023-04-17 | Hi! That will depend on the battery's level of depletion. Generally, from 0% to 100% charge, approximately 4.5 hours with the included 5V/1A adapter. | TP-LINK Support Force | 2023-04-26 |
| What if the wifi shuts off does the camera still operate and records? | 2023-03-05 | Not working | MC | 2023-03-06 |
| What if the wifi shuts off does the camera still operate and records? | 2023-03-05 | Hi! These cameras have a hub, and that hub must be wired to your router via Ethernet cable. So, technically, if Wi-Fi drops, but the Ethernet connection is still functioning, it should be just fine. | TP-LINK Support Force | 2023-03-16 |
| Will this work on my current tp-kasa app or is a different app needed? | 2023-01-21 | Yes | Ruben Nunez | 2023-01-22 |
| Will this work on my current tp-kasa app or is a different app needed? | 2023-01-21 | Hi! These are TP-Link Tapo cameras, which require the Tapo app at this time. We appreciate your interest in a unified ecosystem, and we will share your feedback with the appropriate teams for future consideration. | TP-LINK Support Force | 2023-01-26 |
| Why is it an important feature to have a removable battery but you do not sell replacements? Seems like poor planning | 2023-02-17 | Agree. That was a big factor in me returning the camera. I don't like having hours of downtime to charge the battery. | Amin | 2023-02-17 |
| Why is it an important feature to have a removable battery but you do not sell replacements? Seems like poor planning | 2023-02-17 | Hi! We hear your concerns, and we've shared your interest in separately purchasable battery packs with our Tapo Team for future consideration. We appreciate your feedback! | TP-LINK Support Force | 2023-02-24 |
| If I don't have wifi, will this still record and can I check footage manually? | 2023-03-22 | I dont think it will record and save without wifi. When the little white box was unplugged, there was nothing working. | Amazon Customer | 2023-03-23 |
| If I don't have wifi, will this still record and can I check footage manually? | 2023-03-22 | Hi! The camera hub connects to your existing network via Ethernet cable. As long as the hub remains connected to the network and the network has Internet access, the camera system should function just fine. | TP-LINK Support Force | 2023-03-30 |
| How can i purchase extra c420 cameras since it allows up to 4 cameras? | 2023-03-09 | Buy another pair kit, it includes a 2nd Hub 200. I thought this 2nd hub would be a benefit for continuous recording to a 256G SD card shared by two cameras vs. 4 on one hub. But the cameras, today, can't record continuously. | otto | 2023-03-11 |
| How can i purchase extra c420 cameras since it allows up to 4 cameras? | 2023-03-09 | Hi! Currently, the Tapo C420S2 cameras are only available in this kit. | TP-LINK Support Force | 2023-03-17 |