| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No | Thomas | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | Apparently you do for any motion recording or all day recording. I did that for mine and after a couple of days it stopped working. So I’m out $30… | sofia | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No it’s free but for larger storage I think it is a pay-to-use option | Cord. G. | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | There is no subscription fee. You do need a micro SD card to save any footage. If not, you just see the live feed. | Mike V | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No, You don't have to pay to view the camera (the current video). You need to pay if You want to storage your videos. It gives You a demo for more than a month, in My case it gave me 3 months of free storage, after that, I'm planning to use a microsd card to storage the videos without using the cloud. | Anibal Santos | 2023-04-05 |
| Do you have to pay for a subscription to view camera footage on your phone? | 2023-04-05 | No | Jason Lau | 2023-04-06 |
| During it is running, if temporarily lost wifi signal, say for one hour, does it still record to SD card during that hour? | 2022-10-21 | No. It has to be connected to wifi at all times. | Maggie Hager | 2022-10-21 |
| Do you need a subscription for any of the features? | 2023-02-17 | Also it has motion | Fatima F. | 2023-02-19 |
| Is this battery powered or electric connection is needed? | 2023-05-20 | Electric plug in | Amazon Customer | 2023-06-09 |
| Do I need to run any wires? | 2023-02-19 | Just the power cable, no other wires requried. | Kathryn Butterfuss | 2023-02-19 |
| How much is Cloud storage? | 2023-03-05 | There is a free trial period for the first 3 months, not really sure how much afterwards but I do not think it’s expensive. You can also purchase a SD card to insert in the camera to store videos!! | Tomeka ONeal | 2023-04-06 |
| How much is Cloud storage? | 2023-03-05 | There is a free trial period for the first 3 months, not really sure how much afterwards but I do not think it’s expensive. You can also purchase a SD card to insert in the camera to store videos!! | Mek | 2023-04-06 |
| Why don't I have sound during live feed | 2023-04-06 | If you touch the live feed screen when you are watching it a sound icon will appear in the lower right corner. Just click it and sound will be live. | Aaron V. | 2023-04-06 |
| Why don't I have sound during live feed | 2023-04-06 | Dear, Please turn on the small speaker on the live stream screen. By default, it is muted when entering the live stream. Please feel free to contact us again if still have any problems. | WINEES | 2023-04-10 |
| How many feet motions detecter detect? | 2023-03-01 | Not exactly sure on how many feet distance it can detect motion but there is an option for that in the app | @H@T3RS ENVy | 2023-03-03 |
| Es de bacteria | 2023-04-06 | No es de batería. Trabaja por wifi. | Elizabeth Santiago | 2023-04-06 |
| how good is the audio ? | 2023-02-18 | Very good. I use it as my babies monitor. It is very clear. | Sabrina | 2023-02-18 |
| How many devices can connect to camera? | 2023-04-02 | I have two. One in a living room window that allows us to see down the foyer and in the kitchen. The second one is in the baby room so we can see anyone coming into the room, the baby and into that second bathroom. | Joe Jackson | 2023-04-02 |
| How many devices can connect to camera? | 2023-04-02 | I currently have like.. 5 connected. | Jennifer Manno | 2023-04-03 |
| How many devices can connect to camera? | 2023-04-02 | I have mine on an android phone and an IPad | William Edmondson | 2023-04-03 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Has to be plugged in!! | Tomeka ONeal | 2023-04-06 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Plugged in only. | Kaylene Stahl | 2023-04-06 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Has to be plugged in!! | Mek | 2023-04-06 |
| Can this be used with a battery or does it have to be plugged in? | 2023-04-06 | Video could not be loaded | Notorious Misfit | 2023-04-07 |
| Does this record 24/7? | 2023-05-03 | Yes | Redbone13 | 2023-05-15 |
| Is it vivint compatible? | 2023-04-08 | No, it doesn't work with Vivint. Viviant sells their own cameras. This works independently from Viviant | kcb | 2023-04-08 |
| Will this work in mom's home I have Wi-Fi and she lives next doir | 2023-03-20 | Dear, Thank you for your question, please rest assured, you can watch the activities of the family next door on your phone, just make sure the camera is connected to WiFi. Hope this helps you. | WINEES | 2023-03-21 |
| Does it allow more than one user to view? | 2023-05-09 | Yes | llo | 2023-05-09 |
| Is this camera Android compatible | 2023-02-13 | Yes | Liz | 2023-02-13 |
| Is this camera Android compatible | 2023-02-13 | Yes. I have it connected to my phone and tablet and both are android devices | J N | 2023-02-13 |
| Can I watch through an Amazon Kindle? | 2023-04-10 | If you can download the app you can | William Edmondson | 2023-04-10 |
| Does this record 24/7 ? | 2023-04-25 | Yes as long as you pay ring fee they are recorded on phone app | Sissy | 2023-04-25 |
| What if I need to save some of the footage, how would I retrieve this to put onto an sd card? | 2023-02-08 | You. Are able to buy cloud storage or use SD card | @H@T3RS ENVy | 2023-03-03 |
| So is this a 100 percent private video surveillance? Or can just anyone view? | 2023-05-09 | I’m not a techie but I would assume your phone app to access it can be hacked by someone knowledgeable. | Mary Lynne Jarvis | 2023-05-10 |
| So is this a 100 percent private video surveillance? Or can just anyone view? | 2023-05-09 | Dear, The winees camera adopts advanced encryption and privacy protection; only you or your family members who are connected to this camera can see the video, please rest assured. :) | WINEES | 2023-05-10 |
| What's the camara distance | 2023-05-18 | I put it on the mantle of the fireplace and it easily picked up about 20 feet to the edge of the next room. | Mary Lynne Jarvis | 2023-05-19 |
| Will this recordmore than 15 seconds at a time for event? | 2023-06-04 | Yes it will record a minute of activity! | Mek | 2023-06-04 |
| Will this recordmore than 15 seconds at a time for event? | 2023-06-04 | It records 44 secs when it's triggered but make sure it's in range for wifi. I have mine set up kinda far back to were I can always see what's going on but the recording does have a cool down to were it will pick it back up like 1 min after a recording and the subscription is 1.19 a month | AmberLynn N Morrison | 2023-06-04 |
| how is it wireless if I need to leave it plugged in for it to work? | 2023-04-05 | It's not completely wireless just plug in for power and you need to get the app | Thomas | 2023-04-05 |
| Does it work with 5g Wi-Fi? | 2023-06-08 | 2,4 but if you have a dual band router that'll work | Amazon Customer | 2023-06-09 |
| Does it work with 5g Wi-Fi? | 2023-06-08 | I don't see why not | Notorious Misfit | 2023-06-09 |
| Does it work with 2G wifi | 2023-04-03 | Yes it does | William Edmondson | 2023-04-03 |
| What is the difference between the two models, M3 and M3 plus? | 2023-01-26 | M3 Plus has 4CCT Spotlight | Cong Nguyen | 2023-01-26 |
| What type of power source does it have? Micro usb or type C? Also it has motion tracking? | 2023-02-17 | It is micro usb and it comes with the cord and the wall plug in. And yes it has motion tracking. | Amazon Customer | 2023-02-17 |
| What type of power source does it have? Micro usb or type C? Also it has motion tracking? | 2023-02-17 | Auto Tracking Function The pet camera will automatically track your pets or other people, making sure you don't miss any action. Straight from the description of the item. Also it is micro usb | Cord. G. | 2023-02-17 |
| What type of power source does it have? Micro usb or type C? Also it has motion tracking? | 2023-02-17 | It has a c type charger. No usb on the model I have | Fatima F. | 2023-02-19 |
| How many people can connect at once? | 2023-03-29 | One | Joe Jackson | 2023-04-10 |
| Do i have to buy a plan? | 2023-05-15 | No, just connect your Wifi to it and you’re good to go. | Jess | 2023-05-15 |
| Do i have to buy a plan? | 2023-05-15 | No plan, camera works great... | Redbone13 | 2023-05-15 |
| Soporta protocolo Onvif? | 2023-02-27 | Es un buen producto | Álvaro | 2023-02-28 |
| Qué significa 4CCT? | 2023-06-12 | Significa circuito cerrado de televisión en español circuit closed television | jaime | 2023-06-12 |