| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How long does the battery last ? | 2023-05-24 | I would say a good two to three weeks depending on how often you view it or how active the feed is. | Brandy Saravia | 2023-05-24 |
| How long does the battery last ? | 2023-05-24 | Hello friend Thanks for your question, for normal use, it will last for 3-6 months. And it is very easy to charge also, please do not hesitate to contact us if you have any other questions. Zack | Wireless Security Camera | 2023-05-28 |
| is it easy to detach the camera from the mounting hardware for charging purposes? | 2023-05-28 | Yes it’s easily detachable. This security camera has met all my expectations. Not only is it easy to mount or dismount & recharge, it’s super easy to download the app & connect in the beginning as well. The images are very clear. Highly recommend. | Julie Smith | 2023-05-28 |
| is it easy to detach the camera from the mounting hardware for charging purposes? | 2023-05-28 | EASY PEASY...with just a twist of the ball socket and also FYIthe mount moves enough for you to get to every screw with ease if you shall chose to relocate the camera. | Cherisa D | 2023-05-30 |
| is it easy to detach the camera from the mounting hardware for charging purposes? | 2023-05-28 | Yes, the camera and the base are connected by the built-in thread, you only need to unscrew the camera in reverse. | Wireless Security Camera | 2023-06-02 |
| How much is a premium subscription per month? How long are the images stored for? | 2023-04-27 | Dear Customer Thanks for your question, the advanced subscription divided into 30-day cloud storage subscription and AI monitoring (pets, cars, packages). For a cloud storage premium subscription, a single device minimum of $2.18 per month; for an AI monitoring premium subscription, a single device minimum of $1.7 per month. The 7-day Free Cloud Storage and Humanoid AI Detection we provide can already meet the needs of most people. If you do have advanced subscription needs, you can choose cloud storage or some functions of AI detection. | Home Security Cameras Store | 2023-04-27 |
| When does the free cloud storage end? | 2023-06-12 | Not sure. I just use internal card. | Alex N. | 2023-06-12 |
| When does the free cloud storage end? | 2023-06-12 | sorry - not sure - but I did add the sd cloud so no problem for me | Gini E | 2023-06-12 |
| When does the free cloud storage end? | 2023-06-12 | Hello The 7-day free cloud storage is always free. Every 7 days is a cycle, and the video records in the previous 7-day cycle will be automatically cleared. | Home Security Cameras Store | 2023-06-13 |
| Will it work with an iPhone 8? | 2023-05-23 | It should work with an iPhone 8. The app is called CloudEdge and it says it’s compatible with iPhone 5-14 and iOS 10 or higher. | Amazon Customer | 2023-05-23 |
| Will it work with an iPhone 8? | 2023-05-23 | Yes, it depends on your phone system. The camera use an app names "CloudEdge", which requires ios 10 or higher system, so you just need to confirm your phone system is higher than ios10. | Wireless Security Camera | 2023-05-28 |
| How well does motion detection work? I want to buy one to install in front of my house. | 2023-05-05 | There’s 10 sensitivity levels for motion detection. Even at the lower levels it’s still fairly sensitive | Rachel Hernandez | 2023-05-13 |
| Is this security camera using 2.4Ghz wifi or 5Ghz wifi? | 2023-04-26 | Dear Customer Thanks for your question, it supports 2.4Ghz Wifi only. If your router has 2.4Ghz and 5Ghz wifi options, you need to set 2.4Ghz first. | Home Security Cameras Store | 2023-04-27 |
| Does the camera swivel in all directions or just up and down | 2023-05-15 | Video could not be loaded | Amazon Customer | 2023-05-15 |
| Does the camera swivel in all directions or just up and down | 2023-05-15 | There is a slot the the mounting ball that allows you to move it in any direction, you just have to line it up for the direction you want it to point. It's a little tricky holding it where you want it while tightening it down, but it's not impossible or too hard. | bluechow | 2023-05-15 |
| Does the camera swivel in all directions or just up and down | 2023-05-15 | All directions, just like a camera tripod! | W Reveals | 2023-05-16 |
| Does the camera swivel in all directions or just up and down | 2023-05-15 | Hello friend Thanks for your letter. We provide a base for you to install the camera, and you can choose a suitable angle when installing it. After installation, the camera is fixed. | Home Security Cameras Store | 2023-05-18 |
| What kind of an SD card does need it? | 2023-06-05 | It takes a "micro" sd card like you would find in a go pro camera... | Terry Peeples | 2023-06-05 |
| What kind of an SD card does need it? | 2023-06-05 | I would do the sandisk ultra 128gb. | Mandey Chick | 2023-06-05 |
| Can rechargeable batteries be replaced over time if needed? | 2023-06-05 | Yes | mcgsr | 2023-06-05 |
| it says that cloud storage is included so do you need a sd card? Just wondering why if it can be stored to the cloud? Thanks! | 2023-05-29 | It's a limited Free Trial | Rigoberto Barrientos | 2023-05-29 |
| it says that cloud storage is included so do you need a sd card? Just wondering why if it can be stored to the cloud? Thanks! | 2023-05-29 | Yes, you need sd card in order to record. | Alex N. | 2023-05-29 |
| Do they record at all times or only when detecting motion? | 2023-06-09 | Only motion | Mike O | 2023-06-09 |
| Do they record at all times or only when detecting motion? | 2023-06-09 | During motion | W Reveals | 2023-06-09 |
| Do they record at all times or only when detecting motion? | 2023-06-09 | They record or snap a picture of whatever motion they detect, it just depends on what is going on. You can live stream it any time you want as well. | Brandy Saravia | 2023-06-09 |
| Do they record at all times or only when detecting motion? | 2023-06-09 | I think they only record when motion is detected, but you can see the camera view at all times | kat | 2023-06-10 |
| Do they record at all times or only when detecting motion? | 2023-06-09 | Dear Customer This camera record automatically when it catches motion. And you can record videos yourself manually if you need. | Wireless Security Camera | 2023-06-13 |
| What length video can it record? And what is the time before it will trigger the next motion recording? (Interval time) | 2023-05-19 | Unsure of the total recorded time as we have the mounted on neighbors homes as apart of a neighborhood watch. The radial auto Detection is really accurate at 10-15 feet radial and has a pretty wide angle of view at roughly 150-160 degrees. Unrelated the attennas have a pretty decent range for 2.4gHz connectivity. | Aaron Jaeger | 2023-05-19 |
| What length video can it record? And what is the time before it will trigger the next motion recording? (Interval time) | 2023-05-19 | Hello, in the settings of the camera APP, you can choose the recording time of 10 seconds, 20 seconds, or 30 seconds. The alarm interval can also be set, you can set 0 minutes, 2 minutes, 5 minutes, or 10 minutes. Please do not hesitate to contact us if you have any questions. | Home Security Cameras Store | 2023-05-20 |
| Does it work with multiple cellular devices or does it it only connect to one cellular device? | 2023-04-27 | Dear Customer Thanks for your question, it works on multiple cellular devices. Some customers bought several cameras to place at the door, in the courtyard, and in the room, and use the same app (CloudEdge) account to monitor. A home security system built like this is the safest. Not only can you monitor various areas on a mobile phone, but you can also share real-time videos with others, such as sharing with your lover about the safety of children at home, so that you can work with peace of mind outside. | Home Security Cameras Store | 2023-04-28 |
| the 7 day storage is a trial service? It doesn't say that anywhere. | 2023-05-29 | No not a trial. Just the length of time without an SD card | Mandey Chick | 2023-06-05 |
| Do you have to pay to use the AI program and the delimited area alarm functions? | 2023-04-29 | Dear Customer Thanks for your question. The function of demarcating the monitoring area is free, and human figure detection is also free (although it may be displayed in the APP and requires payment, it is free, you can set it in custom mode). AI detection of pets, packages, and cars requires an advanced features subscription. | Home Security Cameras Store | 2023-05-03 |
| What website do I go on to register this camera? I have downloaded the app but it says I first need to register by email but doesn’t give a website. | 2023-06-02 | Open the App, click "Sign up now" to register. Enter your email address and check the privacy aggreement. Then enter the nickname and password. | Dino S. | 2023-06-02 |
| What website do I go on to register this camera? I have downloaded the app but it says I first need to register by email but doesn’t give a website. | 2023-06-02 | There is no website. It registers through the app. Once you type in email and password it should move you to the next step. | Rick | 2023-06-02 |
| What website do I go on to register this camera? I have downloaded the app but it says I first need to register by email but doesn’t give a website. | 2023-06-02 | Hello friend You can download the APP named "CloudEdge" and then register your account by the APP, no need to other websites for registration. And you can contact our seller directly via Amazon chat, we will send you a detailed operation photo of registration. | Wireless Security Camera | 2023-06-13 |
| will this work on 5g? | 2023-06-05 | Yes. | Mandey Chick | 2023-06-05 |
| Is the battery lithium? Can I check this in my airline luggage? | 2023-06-10 | The device is rechargeable. I don't believe you can remove the battery so it's likely lithium. I would check the TSA guidelines for rechargeable devices and security cameras. | Sara | 2023-06-11 |
| Is the battery lithium? Can I check this in my airline luggage? | 2023-06-10 | Hello friend Yes. Don't worry, you can check it in your airline luggage. Please do not hesitate to contact us if you have any other question. | Wireless Security Camera | 2023-06-13 |
| Can a solar charging system be hooked to this camera? | 2023-05-25 | I’m not 100% certain but as long as the connector is right and it produces enough voltage it should not be an issue. My other outdoor solar items work similarly. | Rick | 2023-05-25 |
| Is wifi required or can i store data on an sd card locally to the camera? | 2023-05-17 | Oh that’s a great question! I have ours attached to wifi to go to the cloud but I believe there is a SD Option…maybe the manufacturer can weigh in to better answer / confirm though. | Karsen Krueger | 2023-05-17 |
| Is wifi required or can i store data on an sd card locally to the camera? | 2023-05-17 | Hello friend Thanks for your question, the camera needs wifi to work. As for storage, you can use an sd card to store, or use our free 7-Day Cloud Storage easily. Please do not hesitate to contact us if you have any other questions. | Home Security Cameras Store | 2023-05-18 |
| Will this work on 3G? | 2023-06-05 | No | mcgsr | 2023-06-05 |
| What is the maximum number of cameras I can connect to my system? | 2023-04-29 | Unknown of max amount. | Aaron Jaeger | 2023-05-19 |
| What is the maximum number of cameras I can connect to my system? | 2023-04-29 | Hello friend Thanks for your question, the quantity is not limited. You can connect multiple cameras to your system account according to your need. | Home Security Cameras Store | 2023-05-20 |
| Can you use adorcam app? | 2023-06-03 | No | Cali mccullough | 2023-06-03 |
| Can you use adorcam app? | 2023-06-03 | I’m not sure about that the app, it has you download with a QR code CloudEdge. | Sara | 2023-06-03 |
| Can you use adorcam app? | 2023-06-03 | No, had to download a new app | Michelle Nelson | 2023-06-03 |
| Can i leave the usb power connected and charging all the time? my camera location is high and already has power i can configure. | 2023-05-13 | Yes you can leave the USB power connected continuously | Rachel Hernandez | 2023-05-13 |
| Can i leave the usb power connected and charging all the time? my camera location is high and already has power i can configure. | 2023-05-13 | I have the usb connected to an electrical plugin permanently. No problems. | Gini E | 2023-05-13 |
| Can i leave the usb power connected and charging all the time? my camera location is high and already has power i can configure. | 2023-05-13 | Probably not recommended, but also it won't be waterproof, because the flap that covers the charging port will be exposed | Rigoberto Barrientos | 2023-05-14 |
| Can i leave the usb power connected and charging all the time? my camera location is high and already has power i can configure. | 2023-05-13 | I don’t see why not !!! Just make sure that you don’t install right next to the outlet. That’s what the Instructions | Payo M. | 2023-05-15 |
| Can i leave the usb power connected and charging all the time? my camera location is high and already has power i can configure. | 2023-05-13 | Yes of course no problem. But please be careful not to let the position of the charging port touch the water. | Home Security Cameras Store | 2023-05-18 |
| Why does my camera image turn to "snow" sometimes? Removing device from app and reconnecting is the only way to get it back. | 2023-05-29 | I’ve never had that issue at all. Sorry I can’t help. | Brandy Saravia | 2023-06-09 |
| How do you turn down the sensitivity?? I get an alert every 10 seconds. It’s overwhelming | 2023-06-12 | Go to the CloudEdge app and open for this camera, Click on 'Motion Detection', slide the bar to 'Yes', once this is done, you have the capability to set the sensitivity and many other settings (including custom). I have mine set on 7 and it works perfect. I have a different inside camera and have found the blinds need to be closed as it will pick up the tree limb shadows blowing in the wind. Other than that, no issues. | Amazon Customer | 2023-06-12 |
| How do you turn down the sensitivity?? I get an alert every 10 seconds. It’s overwhelming | 2023-06-12 | Hello friend You can find the "alarm interval" item in the "alarm management"--"custom mode" in the settings, and you can set the alarm interval of 2 minutes, 5 minutes, and 10 minutes. Or you can contact us directly through the Amazon letter, we will send you a picture tutorial. | Wireless Security Camera | 2023-06-13 |
| Does the camera require a separate cellular/data plan? | 2023-06-07 | No, not at all | Brandy Saravia | 2023-06-09 |
| Does the camera require a separate cellular/data plan? | 2023-06-07 | Dear Customer Don't worry, this camera uses wifi network, it won't use your cellular/data plan. | Wireless Security Camera | 2023-06-13 |
| Does your cell phone have to be connected to the same Wi-Fi to use? Or can you leave your home and still see the live feed at a far distance? | 2023-05-18 | Dear Customer Yes, you can see the live feed at a far distance when you leave home. You only need to make the mobile phone and the camera complete the setting under the same 2.4G Hz wifi environment when setting it up for the first time. Keep the camera connected to your home wifi, and when you are out, you can see the live broadcast of the camera no matter what network your phone uses. | Home Security Cameras Store | 2023-05-18 |
| Does your cell phone have to be connected to the same Wi-Fi to use? Or can you leave your home and still see the live feed at a far distance? | 2023-05-18 | After you pair your phone with your security camera you can access your camera from anywhere just make sure the camera is connected to a wireless network and your phone is connected to the internet. | Dino S. | 2023-05-18 |
| Will this run on dual voltage 220v electricity in Asia | 2023-05-22 | Not sure 220V. I am in USA 110V. | Alex N. | 2023-05-22 |
| Will this run on dual voltage 220v electricity in Asia | 2023-05-22 | This camera is battery powered | Rigoberto Barrientos | 2023-05-22 |
| Will this run on dual voltage 220v electricity in Asia | 2023-05-22 | No it won’t work on 220v | Payo M. | 2023-05-22 |
| Will this run on dual voltage 220v electricity in Asia | 2023-05-22 | Yes, that's ok | Wireless Security Camera | 2023-05-28 |
| Buen dia yo puedo estar afuera de mi casa y ver la camara desde mi trabajo? | 2023-06-04 | Con seňal de internet En cuakier parte puedes ver tu camara | Alejandro | 2023-06-04 |
| Buen dia yo puedo estar afuera de mi casa y ver la camara desde mi trabajo? | 2023-06-04 | Yes that's ok | Wireless Security Camera | 2023-06-13 |