| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this item have a built in battery? | 2023-05-16 | Dear friend, Yes, this product has three built-in lithium-ion batteries and a 5W solar panel. It can achieve wireless charging and can also operate normally during nighttime. | Gageur Direct | 2023-05-16 |
| How can I enhance the WiFi signal for this security camera? | 2023-04-10 | Hello buyer, To improve your WiFi signal on the camera, make sure it is installed within the optimal range of 30 ft from your router. If the security camera is too far from the router, the WiFi signal may be weak. In this case, consider using a WiFi extender to strengthen the network and improve the signal. | Gageur Direct | 2023-04-10 |
| Does it works ofline? Like access point? | 2023-05-18 | Dear friend Sorry, our product requires a Wi-Fi connection to save and upload videos. | Gageur Direct | 2023-05-19 |
| Does it works ofline? Like access point? | 2023-05-18 | I use it with internet, have not tried the offline stuff | Ewuzie Sylverline | 2023-05-19 |
| How to set up this wireless security camera on my phone? | 2023-04-19 | Video could not be loaded | Gageur Direct | 2023-04-19 |
| Can I switch off the flood lights? | 2023-04-10 | Hello buyer, Sure, you can turn off the lights by switching to the infrared night vision mode through the app. The full-color mode emits visible light, so the lights will be on to provide better image quality and visibility. | Gageur Direct | 2023-04-10 |
| How many accounts can be shared with one 4g lte security camera? | 2023-04-13 | Video could not be loaded | Gageur Direct | 2023-04-18 |
| Can the door bell Record all the time without pressing bell? | 2022-12-02 | It records whe motion sensors are triggered. And without doorbell | Dawn | 2022-12-03 |
| How long do the batteries last? | 2022-11-22 | About a week before recharging is needed | Dawn | 2022-12-03 |
| Is it easy to connect? | 2023-04-13 | Video could not be loaded | Gageur Direct | 2023-04-17 |
| How can I share my cameras with my household? The app kicks one of us off when the other logs in. | 2023-04-10 | Hello buyer, To share your security cameras with multiple household members on the app, you will need to create separate accounts and share the device with each account. This will allow each member to access the cameras independently without being logged out when another member logs in. | Gageur Direct | 2023-04-10 |
| How can I share my cameras with my household? The app kicks one of us off when the other logs in. | 2023-04-10 | Video could not be loaded | Gageur Direct | 2023-04-20 |
| can i connect to camera and view footage (close by) from the sd card by only using the app and NOT connected to wifi? | 2023-04-20 | Hello buyer, Our wireless security camera needs to be connected to a 2.4GHz WiFi (not support 5GHz WiFi) for use, but you can still access the camera through Aiwit app even if your phone is not connected to WiFi. So, as long as the security camera is connected to WiFi, you'll be able to access it through Aiwit app regardless of whether your phone is connected to WiFi or not. Please note that our camera doesn't support SD card storage and uses cloud storage to store recorded footage. If you have any further questions, please let us know. | Gageur Direct | 2023-04-21 |
| If i want to use my own sim card, can i change it while the 4g lte cellular security camera is online? | 2023-04-13 | Dear friend, Before changing the SIM card on your security camera, it is important to confirm whether your own SIM card is compatible with the camera. Generally, our 4G security camera supports the SIM card that comes with the package, as well as prepaid data SIM cards from AT&T, T-Mobile, and Verizon. To change the SIM card on the camera, please turn it off first. Then, replace the current SIM card with your own and reset the cellular security camera. Once done, reconnect the camera to ensure it works correctly. If you have any questions or concerns, please feel free to contact us at any time. | Gageur Direct | 2023-04-13 |
| It says you can connect multiple chimes to one doorbell, do you sell extra chimes? | 2022-10-29 | Each GAGEUR doorbell camera includes a chime. We do not sell extra chimes. | Gageur Direct | 2022-10-31 |
| Does this need a subscription ? | 2023-05-03 | Dear friend, This 4G security camera can store videos using SD cards and cloud storage. You don‘t need to pay a subscription fee if you only use an SD card, but you will need to pay for 4G data usage. If you have any questions or concerns, please feel free to contact us at any time. | Gageur Direct | 2023-05-04 |