| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I use more than one security camera using one cell phone? | 2023-05-10 | The 4G LTE cellular security camera supports up to four devices for simultaneous online viewing on a single phone and can be shared by 18 users. | Roy | 2023-05-11 |
| Can i not use your sim card? i have an extra google fi sim card sim card. | 2023-05-10 | Dear customer, Mubview's 4G camera will give away a SIM card for free. We recommend the SIM card we gave you, though you can use others. The given SIM card is only suitable for this camera. Its ability to receive 4G signals is better than that of ordinary SIM cards, and there are more benefits for subscribing to data plans. | MUBVIEW Store US | 2023-05-10 |
| How many days can it go without sun light before it runs out of battery power? | 2023-05-24 | Hello! Happy to answer your question! Despite the lack of sunlight to recharge the batteries, the camera in power-saving mode lasts 1-2 months. | MUBVIEW Store US | 2023-06-01 |
| Can you put a 128 GB memory? | 2023-05-11 | Dear customer, Yes. The camera can support 4G to 128G micro SD cards. As a limited-time offer, we are providing a free micro SD card with the 4g camera. | MUBVIEW Store US | 2023-05-12 |
| Seeing that soliom only has 1080p, it can't meet my needs. is your cellular security camera higher in pixels? | 2023-05-17 | Dear customer, Yes, our cellular security camera is more than 1080P, it is 2K.It means that you can see the details of the picture more clearly, instead of being a mess. | MUBVIEW Store US | 2023-05-18 |
| How much data will this mubview wireless 4g security camera use monthly? | 2023-05-18 | Hi Amazon Customer, Thanks for your question. Our 4g lte cellular security camera usually require 2-4g of data per month, and our mubview data comes with a monthly package. You can buy us $15.99 for a month of 3G data. Please get in touch with us for any questions or contact Mubview email address: support@mubview.com. Mubview will help you solve the problem as soon as possible, within 24 hours. MUBVIEW Support . | MUBVIEW Store US | 2023-05-19 |
| What's inside this 4g lte cellular security box? | 2023-05-09 | Video could not be loaded | MUBVIEW Store US | 2023-05-10 |
| Can the motion detection settings be customized on the mubview wireless security camera? | 2023-05-22 | Yes. You can customize the action area to filter unimportant notifications. There is no charge for this function. | MUBVIEW Store US | 2023-05-30 |
| Is the cellular security camera compatible with Android phone or Iphone? | 2023-05-15 | Dear customer, Mubview no wifi security camera is compatible with Android and Iphone. | MUBVIEW Store US | 2023-05-16 |
| What app does 4g security camera use? | 2023-05-10 | Hello, Thank you for asking our new arrival 4G security camera. Both Mubview APP and CloudEdge are fine. If you have any questions, you can contact us at support@mubview.com | MUBVIEW Store US | 2023-05-12 |
| Do i need to buy a sim card for this 4g security camera? | 2023-05-11 | Hello, This 4g security camera works wherever there's 4G coverage, including rural homes, Farm, pasture and construction sites. And this 4g security camera includes a SIM card and 100MB of free data, and supports major US carriers like Verizon, T-Mobile, and AT&T. | MUBVIEW Store US | 2023-05-12 |
| Is it a built-in battery or replaceable batteries? If they're replaceable, what type of batteries can it use (ex., li-ion, nimh)? | 2023-05-13 | Hi Amazon Customer, Thanks for your question. The battery is built in the 4G LTE cellular security camera, it could not be replaced. Please get in touch with us for any questions or contact Mubview email address: support@mubview.com. Mubview will help you solve the problem as soon as possible, within 24 hours. MUBVIEW Support . | MUBVIEW Store US | 2023-05-19 |
| What comes in the box? | 2023-06-14 | Thank you for your question. A box will include the following: Camera*1 Screw Bag*1 Solar Panel*1 Solar Panel Bracket*1 Camera Bracket Hand Screw*1 Product Manual*1 Charging Cable*1 | MUBVIEW Store US | 2023-06-19 |
| What are the power options for wireless security camera– do they run on batteries? How long do they typically last before needing a recharge? | 2023-05-21 | Hello! The Wireless security cameras typically use rechargeable batteries as their power source, which can be conveniently charged using a 3W solar panel. This means you won't need to manually recharge the batteries, and they can last 1-2 months without sunlight. | MUBVIEW Store US | 2023-06-02 |
| Can this camera be used with other app such as VicoHome? | 2023-06-10 | No. GX8S solar camera only supports MUBVIEW APP or CloudEdge APP. | MUBVIEW Store US | 2023-06-19 |
| Can dzees home app works? | 2023-06-16 | No. GX8S solar camera only supports MUBVIEW APP or CloudEdge APP. | MUBVIEW Store US | 2023-06-19 |
| Can i access the home security camera and receive alerts on my phone via the app? | 2023-05-23 | Thank you for your question about GX8S wireless security camera! Yes, you can remotely control the camera on the APP, also receive alarm notifications. | MUBVIEW Store US | 2023-05-26 |
| Is it possible to set up multiple wireless outdoor security cameras in different locations and manage them all through a single app or platform? | 2023-05-23 | Glad to answer your question! As long as the wifi security camera is compatible with the APP, you can manage multiple devices through a single app. | MUBVIEW Store US | 2023-05-26 |
| How to connection the 4g cellular camera ? | 2023-05-09 | Video could not be loaded | MUBVIEW Store US | 2023-05-10 |
| Does 4g lte outdoor camera support wifi? | 2023-05-14 | Dear customer, The 4G LTE cellular security camera only supports 4G network and does not support WiFi. You can install it anywhere with 4G cellular network coverage. | MUBVIEW Store US | 2023-05-15 |
| Is there an option for i.r. only at night? | 2023-05-14 | Dear customer, Glad to answer your question about 4G cellular security camera! The camera has an infrared light built in. So when it encounters a dark environment, it will automatically use infrared light to detect. | MUBVIEW Store US | 2023-05-15 |
| What is the video resolution of these cameras for home security? | 2023-05-21 | The MUBVIEW outdoor camera offers a 3MP (2K FHD) video resolution, providing high-quality and detailed images for your home security needs. With a 120° wide-angle lens, the camera can cover a large area, ensuring full coverage for your property. | MUBVIEW Direct US | 2023-05-31 |
| Can this 4G camera detect animals? | 2023-05-12 | Hi, this 4G cellular security camera has only humanoid detection, with motion detection and detection function. When an object or human moves, the camera will record its movement, and the APP will send you real-time messages. | MUBVIEW Store US | 2023-05-12 |
| How many cameras that work without Wi-Fi can you connect to the app? | 2023-05-17 | Dear customer, Thank you for asking our new arrival 4G cellular security camera. At present, Mubview does not limit the number of cameras connected to the APP. As long as it is compatible with the Mubview APP, any camera can be added indefinitely . | MUBVIEW Store US | 2023-05-18 |
| Is the picture taken by this cellular security camera in color at night? | 2023-05-15 | Dear customer, Thank you for asking our new arrival 4G cellular security camera. Sure. You can see a full-color picture at night. | MUBVIEW Store US | 2023-05-16 |
| If motion is detected, does the 4G cellular security camera save a picture or a video? | 2023-05-16 | Dear customer, If the 4G LTE no wi-fi security camera detects movement, it will automatically save the video event. You can view the video in the APP. | MUBVIEW Store US | 2023-05-18 |
| How to connect this Wi-Fi surveillance camera? | 2023-05-31 | Video could not be loaded | MUBVIEW Store US | 2023-05-31 |
| Will this camera work without cloud storage? | 2023-05-12 | Yep, the camera packed with SD card, you could use the SD card to save recordings, this will let the camera work for you as well. | MUBVIEW Store US | 2023-05-12 |
| How to insert and remove cards? | 2023-05-10 | Video could not be loaded | MUBVIEW Store US | 2023-05-10 |
| How to share this wireless camera? | 2023-06-09 | Video could not be loaded | MUBVIEW Store US | 2023-06-09 |
| How to share this wireless camera? | 2023-06-09 | Video could not be loaded | MUBVIEW Store US | 2023-06-19 |
| Do i need to purchase a memory chip for this camera? | 2023-05-16 | The WiFi-free security camera doesn't require a separate SIM card or SD card, and comes with it when you buy it. | Rose | 2023-05-17 |
| How about the pixels on this 4G camera? How about outdoors | 2023-05-13 | Video could not be loaded | MUBVIEW Store US | 2023-05-19 |
| Does this have free 7 days cloud storage , can recorded video on sim as well as cloud , be seen on phone and how long is cord to solar panel ? | 2023-06-16 | It does not offer 7 day free cloud. Not sure about recorded video and cord is 3 Ft long maybe | Meme | 2023-06-18 |
| Can the cellular security camera be installed on a tree？ | 2023-05-13 | Hi, Glad to answer your question! The 4G LTE cellular security cameras can be installed on a tree. As long as there is a good 4G signal nearby, it can be installed anywhere. | MUBVIEW Store US | 2023-05-15 |
| Can the 4G cellular security camera monitor my holiday home 24/7? | 2023-05-13 | Dear customer, To save power, the working mode of this cellular security camera will only be awakened when movement is detected, so that 24/7 monitoring can't be realized. | MUBVIEW Store US | 2023-05-15 |
| Does this no wifi camera have solar panels? | 2023-05-10 | Hi, Glad to answer your question! Yes. Mubview's 4G security camera comes with a 5W solar panel. You don't have to buy it separately. | MUBVIEW Store US | 2023-05-10 |
| Wil these cameras send images to my phone when I'm 150 miles away? | 2023-05-27 | You can access all videos on the app no matter where you are. | Easter | 2023-05-27 |
| Does surveillance and security camera has built-in encryption or password protection to prevent unauthorized access? | 2023-05-22 | Yes, the MUBVIEW Security Cameras Wireless Outdoor use AWS encryption technology to protect your privacy and prevent unauthorized access. This ensures that your video feeds are secure and safe from hacking attempts. | MUBVIEW Direct US | 2023-05-31 |
| Can cameras that work without Wi-Fi function properly in extremely low temperatures during winter? | 2023-05-16 | Hello, Thank you for asking our new arrival 4G cellular security camera. Mubview's camera has IP66 waterproof rating and upgraded structure, which is enough to withstand any extreme weather. Including super low temperature. | MUBVIEW Store US | 2023-05-18 |
| Where do I find the number for call service 9-5pm? | 2023-06-13 | For any inquiries or assistance, please feel free to contact us via email or phone. Telephone : +1 (978)3092611 (9AM-5PM EST) Email : support@mubview.com (24/7） | MUBVIEW Store US | 2023-06-19 |
| How much does it cost$ each month to use this camera? | 2023-05-11 | Hello, This 4G LTE outdoor camera works wherever there's 4G coverage, including rural homes, Farm, pasture and construction sites. It includes a SIM card and 100MB of free data, and supports major US carriers like Verizon, T-Mobile, and AT&T. | MUBVIEW Store US | 2023-05-12 |
| How much does it cost$ each month to use this camera? | 2023-05-11 | This 4G camera comes with an SD card and SIM card that contains 100MB of data. | Edmund | 2023-05-17 |
| Hola, funciona con sim de colombia? | 2023-06-17 | Cuando programas tu cámara aparece una opción para que elijas de qué país lo estás programado! | Cliente de Amazon | 2023-06-17 |
| Hola, funciona con sim de colombia? | 2023-06-17 | Funciona con algunas sim he probado con wom y con claro y me ha funcionado hay que tener en cuenta el sitio a instalar que tenga buena señal | David pimienta | 2023-06-17 |
| Does this 4G outdoor security camera work with WiFi? | 2023-05-09 | Dear customers, Our 4G security cameras don't support WIFI, it only works over 4G networks. | MUBVIEW Store US | 2023-05-10 |
| Does this camera support onvif to use with an external wifi nvr? | 2023-05-25 | Happy to answer your questions! It does not support. | MUBVIEW Store US | 2023-06-01 |
| Does outdoor security camera comes with built-in local storage, or does it rely on cloud storage? is there a monthly subscription fee? | 2023-05-21 | The MUBVIEW outdoor security camera supports local storage with a Micro SD card (not included), as well as 7-day basic cloud storage without any monthly subscription fees. This gives you the flexibility to choose between storing footage on your own Micro SD card or using the cloud storage option provided. | MUBVIEW Direct US | 2023-05-31 |
| Can the CloudEdge app be used for this camera? | 2023-06-05 | Thank you for your question about the new GX8S solar Wi-Fi camera! I'd be happy to answer any questions for you! It supports both CloudEdge APP and Mubview APP. You can also manage multiple cameras in one APP account. | MUBVIEW Store US | 2023-06-06 |
| Can this camera record video 24/7? | 2023-05-13 | Thank you for your interest in this 4G LTE Security Camera. The security camera only records events when there is motion detection, and you will receive a notification from MUBVIEW immediately after the object motion is detected, and you can go to MUBVIEW APP to view the video. If you have any questions, please contact this email: support@mubview.com. We will do our best to solve it for you! | MUBVIEW Store US | 2023-05-19 |
| Does this type of camera move as the person or object moves automatically? | 2023-06-15 | No: although this camera has motion detection, it does not offer “auto tracking”. | Robert H | 2023-06-15 |
| How to connect the 4g lte camera？ | 2023-05-10 | Video could not be loaded | MUBVIEW Store US | 2023-05-10 |