| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Es resistente al agua? | 2023-06-04 | La cámara que consultaste es resistente al agua. | BenHey Direct | 2023-06-05 |
| Can it be plugged in? | 2023-05-25 | The camera you inquired about is an outdoor wireless rechargeable security camera, and the solar panel can fully charge it. The solar panel and high-capacity battery allow the camera to function for up to 365 days. | BenHey Direct | 2023-05-26 |
| How good is the Audio | 2023-06-01 | The camera has a flexible bit rate range of 16Kbps to 2Mbps, allowing for optimal video quality depending on the available bandwidth. Additionally, the camera features two-way audio capabilities, allowing for both listening and speaking through the camera. | BenHey Direct | 2023-06-02 |
| will system wrok with a 5G wifi | 2023-06-01 | No 2.4ghz only. | E. Rocha | 2023-06-01 |
| will system wrok with a 5G wifi | 2023-06-01 | As for your question, the camera only supports 2.4 GHz Wi-Fi. | BenHey Direct | 2023-06-02 |
| How do I make the camera store videos only on the SD card? | 2023-06-07 | As for your question, please insert the SD card into the camera. This will allow the camera to automatically store all recorded videos on the SD card. The following is the specification of SD card: 1. Recommend using the Micro SD card such as San Disk, Samsung, etc. 2. Support 4-128 GB capacity. 3. Recommend the use of standard Class 10 SD cards. Only FAT32 format is supported. Note : Please insert the SD card into the SD card slot first, then plug in the power cable. | BenHey Direct | 2023-06-07 |
| how do i turn it off? | 2023-06-19 | Regarding your question, please press and hold the power button for 5s to turn off the camera. | BenHey Direct | 2023-06-19 |
| how do i turn it off? | 2023-06-19 | Hold the power button, or disconnect from your Wi-Fi network. Delete app from phone. | Cristy Bronson… | 2023-06-19 |
| Can you please state clearly what happens to the battery after 365 days? Will it need to be replaced? Or will it continue to work with the solar panel | 2023-06-10 | I have not had it working for a year yet but so far no issues. The solar panel keeps the battery charged with no problems | Bruce | 2023-06-10 |
| Can you please state clearly what happens to the battery after 365 days? Will it need to be replaced? Or will it continue to work with the solar panel | 2023-06-10 | The product you are inquiring about comes with a 24-month warranty, and you can continue to use the camera normally beyond this period. If you encounter any quality issues with your product, our customer service team is available to assist you. | BenHey Direct | 2023-06-12 |
| Can you please state clearly what happens to the battery after 365 days? Will it need to be replaced? Or will it continue to work with the solar panel | 2023-06-10 | I've only had it for about two weeks and I'm enjoy the experiance and working with it. | Rose Pagareski | 2023-06-13 |
| Is this a Chinese brand? I'm concerned about my privacy & don't want the Chinese government watching my family. | 2023-05-24 | Yes, the camera is made in China. However, we want to assure you that we prioritize the privacy and security of our customers and their data. We are committed to complying with all applicable laws and regulations. | BenHey Direct | 2023-05-25 |
| what is the amount of basic cloud storage ? | 2023-06-13 | The camera offers two options for cloud storage: 7-day Loop Cloud Storage and 30-day Loop Cloud Storage. The 7-day Loop Cloud Storage is free to use and the camera supports loop recording. If you choose the 30-day Loop Cloud Storage, the video will be saved for a maximum of 30 days before it is automatically deleted. | BenHey Direct | 2023-06-14 |
| Can I record to a PC rather than cloud storage ? | 2023-06-16 | You can use a disc to save them on instead of cloud | Donna Berry | 2023-06-16 |
| Can I record to a PC rather than cloud storage ? | 2023-06-16 | You can record to a micro SD card | matthew. o. | 2023-06-16 |
| Can I record to a PC rather than cloud storage ? | 2023-06-16 | As for your question, the camera can only record videos using cloud storage or an SD card. However, you can download the recorded videos to your PC for viewing. | BenHey Direct | 2023-06-19 |
| Is 1 or 10 more sensitive when adjusting detection sensitivity? | 2023-06-17 | 10 | JP1967 | 2023-06-17 |
| Is 1 or 10 more sensitive when adjusting detection sensitivity? | 2023-06-17 | 10 is the most sensitive. | Melissa | 2023-06-18 |
| Is 1 or 10 more sensitive when adjusting detection sensitivity? | 2023-06-17 | A sensitivity setting of 1 is less sensitive than a sensitivity setting of 10 when adjusting detection sensitivity. A lower setting will require more movement or change in the scene to trigger the camera, while a higher setting will be more easily triggered by even slight movements or changes. | BenHey Direct | 2023-06-19 |
| Is there a fee for the AI human detection function? | 2023-06-12 | As for your question, yes. | BenHey Direct | 2023-06-13 |
| Is there a fee for the AI human detection function? | 2023-06-12 | no, it is wifi based | johnette tolliver | 2023-06-13 |
| is this app just as good as other apps? | 2023-05-23 | We believe that the Cloudedge app is a high-quality and reliable app that provides excellent features and functionality. If you have any problems during use, you can contact customer service for help. | BenHey Direct | 2023-05-24 |
| I am looking for a way to contact the companyo for support. I have multiple units and need clarification on family sharing. | 2023-06-07 | I have not had any problems with the products and have never contacted support | Melissa Conner… | 2023-06-16 |
| If the high-capacity battery only functions for up to 365 days, can another battery be ordered and easily installed? | 2023-06-05 | If the high-capacity battery is fully charged and there is no access to sunlight for an extended period, it can power the device for up to 365 days. Our products come with a 2-year warranty, and our customer service team is available to assist with any issues. | BenHey Direct | 2023-06-06 |
| Can I get a cord extension for the solar panel | 2023-06-03 | Yes I found this on Amazon. Itramax Right-Angle USB C Extension Cable 6.6FT,10Gbps Type-C 3.1 Gen2 Male to Female Extender,90-Degree USB C Extension Cord for MacBook,Mac,iPad Pro/Air 4 5/Mini 6,10,Nintendo Switch,Steam Deck There are many more to choose from. | Marvin D Lee | 2023-06-03 |
| Can I get a cord extension for the solar panel | 2023-06-03 | No, as the cord connected to the solar panel is non detachable. | Amazon Customer | 2023-06-03 |
| Can I get a cord extension for the solar panel | 2023-06-03 | In your case, customer service could be contacted through" Orders>>Sold by>>Contact us", they would help you solve this issue asap. | BenHey Direct | 2023-06-05 |
| How much wi-fi does it use? can i turn the camera off while at home? | 2023-05-25 | The camera only supports 2.4 GHz Wi-Fi. Additionally, you can turn off the camera while at home. | BenHey Direct | 2023-05-26 |
| Tiempo de gravacion | 2023-05-29 | La cámara captura imágenes de vídeo al detectar movimiento, y la duración exacta de la grabación varía. | BenHey Direct | 2023-05-30 |
| How long is the cord between camera and solar panel? | 2023-05-29 | The length of the cord you inquired about is 7 feet. | BenHey Direct | 2023-05-30 |
| Will this camera works with alexa?¿ | 2023-05-16 | As for your question, yes. This camera works with alexa. | BenHey Direct | 2023-05-16 |
| Does it track movement? | 2023-06-12 | yes, it tracks movement | johnette tolliver | 2023-06-13 |
| Does it track movement? | 2023-06-12 | Regarding your question, yes, the camera has the capability to track movement. | BenHey Direct | 2023-06-13 |
| Can I install on two different phones? | 2023-06-16 | Yes, it’s called sharing. | William Sbani | 2023-06-16 |
| Can I install on two different phones? | 2023-06-16 | Yes! With the Could App you can share the camera | matthew. o. | 2023-06-16 |
| Can I install on two different phones? | 2023-06-16 | Yes install the app in both phones and share with the other phone | Melissa Conner… | 2023-06-16 |
| Can I install on two different phones? | 2023-06-16 | Yes, we have it on both of our phones but you just have to add the app to the other persons phone and scan the QR code on the main account with the other persons phone so you both can be on it at the same time. If you just add the app to another phone and sign in, it will kick the other person offline | Tiffany | 2023-06-16 |
| Can I install on two different phones? | 2023-06-16 | As for your question, you can use one phone as the primary account to log in and then share the camera with another account. | BenHey Direct | 2023-06-19 |
| Can you use the icsee app with this camera | 2023-06-05 | The camera you inquired about is designed to work exclusively with the CloudEdge app. | BenHey Direct | 2023-06-06 |
| how do i make it auto track? | 2023-06-19 | This camera has a detection range, if the object is too far way from the camera, it will out of the detection range, the camera can't detect them. We suggest you can increase the motion detection sensitivity. | BenHey Direct | 2023-06-19 |
| Does the solar panel have to be in direct sunlight to work? thanks. | 2023-05-30 | It should be in partial Sunlight at least 3-6 hours during any given day for it to work properly. I have Sunlight about 12 hours a day & it works perfect. | William Sbani | 2023-05-30 |
| Does the solar panel have to be in direct sunlight to work? thanks. | 2023-05-30 | Yes, the solar panel needs to be in direct sunlight to work properly. The panel generates electricity by converting sunlight into energy, and if it is not exposed to direct sunlight, it will not be able to produce the required amount of energy to power the device. It's important to ensure that the solar panel is installed in a location where it will receive direct sunlight for most of the day. | BenHey Direct | 2023-05-31 |
| How far away can i be from my home and still have access to the camera? (Heading on vacation) | 2023-06-02 | I live in Florida and own a home in New York. I travel often and have no issues with my cameras. I have these cameras in both homes. There great security cameras. The picture quality is great. | Sonia Spurlock | 2023-06-02 |
| How far away can i be from my home and still have access to the camera? (Heading on vacation) | 2023-06-02 | You can access the camera's live feed remotely from anywhere as long as your phone is connected to the internet. The distance you can be from your home depends on the network connection of both your phone and the camera. Generally, as long as both devices have a stable network connection, you can access the camera's live feed from anywhere in the world. | BenHey Direct | 2023-06-05 |
| How do I set this up to work with Alexa? | 2023-05-25 | We are sorry that the camera you are inquiring about is currently not supported to work with Alexa. | BenHey Direct | 2023-05-26 |
| What app does this camera use? I have, 2 other cams each with thier own app and I'd love to not have a 3rd app running on cell. | 2023-05-18 | The camera you inquired is using the "Cloudedge" APP. | BenHey Direct | 2023-05-19 |
| how far can the camera be from wifi unit? | 2023-06-16 | The camera can be placed within 100 feet of the WiFi unit, but this distance can be reduced if there are walls or other obstructions in the way. It is important to test the camera's connection before installation to ensure a reliable signal. | BenHey Direct | 2023-06-19 |
| Can i have multiple cameras show up on 1 app and store on the cloud? | 2023-06-14 | Yes, you can have multiple cameras show up on one app. Please be aware that cloud storage is limited to one camera per account. | BenHey Direct | 2023-06-14 |
| Can i have multiple cameras show up on 1 app and store on the cloud? | 2023-06-14 | I believe you can. I use one app (cloudedge) for three cameras. I have been using an sd card for storage, but I believe the cloudedge app would track both your f your cameras using cloud storage. | Robert S. | 2023-06-14 |
| if the wifi goes out. Will the camera still record? | 2023-05-29 | As for your question, the camera will not be able to record without an active wifi connection. | BenHey Direct | 2023-05-30 |
| Does the camera work without the solar panel? | 2023-05-29 | Yes, the camera can work without the solar panel. However, it will require a power source such as a battery to operate. The solar panel is an optional accessory that allows the camera to be powered by the sun, making it a more eco-friendly and cost-effective option. | BenHey Direct | 2023-05-30 |
| Can one antenna be removed to attach a directional antenna? | 2023-06-04 | No, antennas are not removable | Amazon Customer | 2023-06-04 |
| Can one antenna be removed to attach a directional antenna? | 2023-06-04 | It is not recommended to remove the camera's built-in antenna or modify its antenna system as it may cause damage to the camera or void its warranty. | BenHey Direct | 2023-06-05 |
| On detection sensitivity, is 1 or 10 most sensitive? | 2023-06-17 | A sensitivity setting of 1 is less sensitive than a sensitivity setting of 10 when adjusting detection sensitivity. A lower setting will require more movement or change in the scene to trigger the camera, while a higher setting will be more easily triggered by even slight movements or changes. | BenHey Direct | 2023-06-19 |
| How far does the motion sensor work? | 2023-05-31 | The motion sensor has an operating range of 26-33 feet. The PIR detection range can be customized to meet your specific needs. You may refer to the following table to set it up in Device Settings via CloudEdge App.(Enter the application-"Parameter Settings"-"Alarm Management" interface) | BenHey Direct | 2023-05-31 |
| I have a question does this camera needs Wi-Fi ? | 2023-05-26 | As for your question, yes. The camera only support 2.4 GHz Wi-Fi. | BenHey Direct | 2023-05-26 |
| Can I install more than one of these on the same app? | 2023-05-23 | Yes, just add equipment | Terry | 2023-05-23 |
| Can I install more than one of these on the same app? | 2023-05-23 | Yes. I have several cameras in the front and back and access them all on the one (same) app! | Brian mason | 2023-05-24 |
| Can I install more than one of these on the same app? | 2023-05-23 | Yes, you can install multiple cameras of the same app on your device, as long as they are available on the app store. | BenHey Direct | 2023-05-24 |
| Can I install more than one of these on the same app? | 2023-05-23 | Yes | Tam D. | 2023-05-26 |
| How do you zoom in? | 2023-06-18 | If you are using a smart phone turn phone sideways speed with thumb and forefinger. | W Chambers | 2023-06-18 |
| How do you zoom in? | 2023-06-18 | To zoom in on the camera screen, please go to the live video page, look for the PTZ (Pan-Tilt-Zoom) option, and select the zoom feature. This will allow you to zoom in on the camera screen. | BenHey Direct | 2023-06-19 |
| Is this waterproof? | 2023-05-27 | As for your question, yes. The camera you consulted is waterproof. | BenHey Direct | 2023-05-29 |
| How durable are thess cameras in tropical condition? | 2023-05-29 | The camera you are asking about is designed to operate in a temperature range of -20°C to 50°C, making it suitable for use in tropical conditions. | BenHey Direct | 2023-05-29 |
| What happens to the camera after 365 days? Is it of any use anymore? | 2023-05-29 | The product you are inquiring about comes with a 12-month warranty, and you can continue to use the camera normally beyond this period. If you encounter any quality issues with your product, our customer service team is available to assist you. | BenHey Direct | 2023-05-30 |
| How long will record on sd card for 1 video clip? | 2023-05-15 | The SD card supports 24/7 all-day recording, the recording time for one video clip will depend on the same factors, such as video resolution, frame rate, and compression format. However, it also depends on the size of the SD card and the amount of storage space available. If you have a large enough SD card, you can potentially record continuously for several days before the card fills up and starts to overwrite the oldest footage. | BenHey Direct | 2023-05-15 |
| How long will record on sd card for 1 video clip? | 2023-05-15 | The camera will record when motion is detected. The exact recording time depends on when the camera detects motion. | BenHey Direct | 2023-05-19 |
| Does this camera have a retrigger time? | 2023-05-20 | In your case, customer service could be contacted through" Orders>>Sold by>>Contact us", we would help you solve this issue asap. | BenHey Direct | 2023-05-22 |
| This camera rotate by itself? | 2023-06-10 | No | Amazon Customer | 2023-06-10 |
| This camera rotate by itself? | 2023-06-10 | I think you do it with the app. | Luis Santana | 2023-06-10 |
| This camera rotate by itself? | 2023-06-10 | No, it does not rotate by itself. You will need to position the camera to your designated liking, and can be easily done thru the app. | Kahlon | 2023-06-10 |
| This camera rotate by itself? | 2023-06-10 | The camera would automatically detect the motion and records the activity. But in order to protect the battery and extend the using period of the battery, the camera doesn't auto rotate. | BenHey Direct | 2023-06-12 |