| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Why cant this connect to both mine and my wife's phone? | 2022-12-31 | I don't know. App may only allow a single user. I would contact tech support for an answer to your question. | Bonedaddy | 2023-01-03 |
| Can it be used with 3 phones? | 2019-12-12 | Yes | avizcain | 2020-01-13 |
| Can you download a video file? | 2023-01-06 | Yes | Angie | 2023-02-10 |
| How many netvue camers can you put on the app. At one time? 4 or 5. I like the way they work. Have two now.. | 2023-01-17 | I have 6 cameras in use on the app right now. Probably can put as many as you want to. | C. C. | 2023-01-17 |
| Is there a monthly payment that kicks in if you use the app? We just bought another camera where the app would not work after about 30 days unless pd | 2020-04-23 | After 30 days you will only get snap shots. If you wand movement or 24/7 recording you'll have to pay for each camera. | Greg D 963 | 2020-04-23 |
| Is there a monthly payment that kicks in if you use the app? We just bought another camera where the app would not work after about 30 days unless pd | 2020-04-23 | I have had good luck with the cameras, but it's just for live viewing,I do not use the app for recording | Doc S. | 2020-04-23 |
| Is there a monthly payment that kicks in if you use the app? We just bought another camera where the app would not work after about 30 days unless pd | 2020-04-23 | You can use a Micro SD card for free or use their cloud service for a fee. You may view the camera live online for free at anytime but nothing will be recorded unless you have a micro SD card or pay for their cloud service. | Kristin | 2020-04-23 |
| Is there a monthly payment that kicks in if you use the app? We just bought another camera where the app would not work after about 30 days unless pd | 2020-04-23 | No there is no cost to use, had mine for a year so far, the only cost is if you want motion detection or cloud service, they give you free motion detection for a couple months then you have to pay. I lucked out and got a free motion for a year so have not paid anything to use. | Doug | 2020-04-23 |
| Why doesn’t it tape when u know there was movement but no tape of it? | 2019-12-04 | Make sure your motion detection sensitivity is set all the way up | Megan | 2019-12-28 |
| Can I use the SD card instead of a subscription? | 2023-03-31 | Sure unless u want cloud then u surely will | RIC | 2023-04-04 |
| We dont plug in a lot when RVing is this able to work on batteries? | 2023-03-31 | No, it has to be plugged in. | Debbie | 2023-03-31 |
| We dont plug in a lot when RVing is this able to work on batteries? | 2023-03-31 | Mine is plugged in . . . . I don’t believe so. | Maria Weintraub | 2023-04-01 |
| Does this work with iPhone 11 Pro Max? | 2019-12-02 | It works off an NETVUE APP (free). I can’t imagine why it would be excluded from any Apple product since it’s constant updated and improved. I have had NETVUE products on all my Apple phones with ZERO issues. | Tiny dog mom | 2019-12-03 |
| Why does my Netvue Orb keep making a clicking sound? | 2019-12-27 | Are you twisted as far as it can go? Or Maybe it got off its tracks. You can move it 360* but it’s like an owls head, it doesn’t actually spin the entire way around. | Meeko | 2019-12-28 |
| Why does my Netvue Orb keep making a clicking sound? | 2019-12-27 | That is the night-vision going on and off. To reduce that, put it in a more light stable environment | Megan | 2019-12-28 |
| ? Can. You view your camera while your out on your 4gdata | 2022-12-29 | Yes. Then it'll ask to connect on cellular network. | Jennifer Davis | 2022-12-29 |
| How do I know what wifi I have? | 2023-04-13 | On your phone close it’s wifi and open it again you will see your wifi options for these cameras you must connect to the 2.4 not the 5.0 | Roknroot | 2023-04-13 |
| How do I know what wifi I have? | 2023-04-13 | Check the paperwork (or look online) for your router. If it’s less than 5 years old, it should work fine with this camera. | emersorc | 2023-04-13 |
| ¿Cuántas cámaras pueden conectarse a la vez para ser vistas desde la aplicación? | 2023-03-09 | No la he usado...tengo que verificar el pago mensual pero es bien buena | Yolivette Torres Rivera | 2023-03-10 |
| Indicator light always red. it never flashes blue and green to connect to wifi and pair with the app. any ideas or do i have a defective product? | 2020-03-28 | Poke a toothpick in the reset hole and hold for upto 5 seconds to get it to flash... or unplug it and plug it back in. | Kristin | 2020-04-23 |
| Can I add a camera which would be on a different wifi network to my existing app? We would like to add a pet monitor in our camper when we travel. | 2023-01-01 | Yes you should be able to set it up | Aaron | 2023-01-03 |
| how can you just buy wire. I have bought 2 netvues and love them but There is something wrong with connection and device is offline | 2020-02-14 | I would push the reset button on the bottom of the unit and reset it up. Once you've followed the directions to set the camera up and it is online, if it should lose connectivity due to power outage, etc, it should automatically reconnect to your WiFi once power is restored. | TXbornlady | 2020-02-15 |
| how can you just buy wire. I have bought 2 netvues and love them but There is something wrong with connection and device is offline | 2020-02-14 | I would take the unit and throw it in the trash. | Thomas H. | 2020-02-15 |
| Does it support verizon 100% wifi internet service ???? | 2023-03-13 | I’ve run it off of hotspot with Verizon so you should be good! Customer service is really awesome! | BIGDADAWINNIN | 2023-03-13 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | No you do not. | Christina L | 2019-12-22 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | NO... | Greg D 963 | 2019-12-22 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | Not sure what smart plugs are so I guess it would be no. Mine works fine. | Amazon Customer | 2019-12-22 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | No, do not use a smart plug as it will turn the camera off when the smart plug is “switched” off... However, they will connect to a firestick or an Echo Show .... down load the app and put in you info and say “show me the front door”. It will pop up on the TV (with Firestick) Good luck.... I have three different kinds the Orb, the stationary 1080 and the outdoor camera.... all work great! | Pat Orcutt | 2019-12-23 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | No you do not. Comes with USB cord and plug and has a schedule in app | Robert Griffith | 2019-12-23 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | If I could get the stupid thing to work, I would tell you. Forget about customer support. | Jeff K | 2019-12-23 |
| Do you have to buy smart plugs to use netvue camera? | 2019-12-22 | No | Joseph V. Lombardo | 2019-12-25 |
| Does it work ok after a power failure? there are monthly electricity outages in my town, and i don't want to set it up every time electricity fails | 2023-02-13 | I believe it was just a faulty camera. My replacement works perfect. Never has gone offline. Powers back up after a power outage | Disappointed… | 2023-02-14 |
| Does it work ok after a power failure? there are monthly electricity outages in my town, and i don't want to set it up every time electricity fails | 2023-02-13 | It just needs to be unplugged and re-plugged back in to reboot. Does not need to be fully set up each time. | j. pezet | 2023-02-18 |
| How far from the router will it work? My router is downstairs and room is upstairs. | 2022-12-12 | My WiFi is inside a metal garage and one camera is approx 40-50 feet away from garage outside on a pole and works. Rain/shine/snow | paul turpin | 2022-12-12 |
| Can I watch live on Alexa show eight | 2019-12-08 | I don’t think it is Alexa enabled | avizcain | 2020-01-13 |
| how do i view recordings on sd card? | 2022-12-30 | NetVu app loaded on your phone is used to view captured images and recordings. | Randy | 2022-12-30 |
| Can I have two cameras on two different wifi connections be managed in one app? | 2023-03-10 | Yes | BIGDADAWINNIN | 2023-03-13 |
| Why does it turn my radio off and turn phone # on when I use in car have iPhone 11? | 2023-03-09 | Because it’s picking up the audio from the camera and playing it the only way your car knows how with 2 way audio | BIGDADAWINNIN | 2023-03-13 |
| I want to use this in my home and take it in my RV to monitor my doggies will this work? | 2023-03-29 | It should if you have a wifi source in your RV..The unit will need to reset from your home wifi, to the rv wifi | Rich | 2023-03-29 |
| I want to use this in my home and take it in my RV to monitor my doggies will this work? | 2023-03-29 | Yes. I it to monitor my newly blind cat. | Disappointed… | 2023-03-29 |
| I want to use this in my home and take it in my RV to monitor my doggies will this work? | 2023-03-29 | As long as it has wifi and you can plug it in | Drea1121 | 2023-03-30 |
| Can you record playback videos on the app? If so, can it be downloaded onto phone? How far back can you record the playback (if you can)? Local use | 2023-04-04 | I bought 2 could never get them to setup so I sent them back. | Roknroot | 2023-04-04 |
| Can you record playback videos on the app? If so, can it be downloaded onto phone? How far back can you record the playback (if you can)? Local use | 2023-04-04 | I bought 2 could never get them to setup so I sent them back. | Stephen Root | 2023-04-04 |
| Is it ok to keep in my cold Garage during the winter | 2023-01-05 | Mine is in the garage with temps as low as 20°F and so far no problems. | tjm | 2023-01-05 |
| Our cord has been damaged. Can we order a replacement? | 2020-01-18 | Yes | Greg D 963 | 2020-04-23 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It only brings the power cable to turn it on. It grabs your house internet wirelessly. Just plug it in, turn it on, and connect it to your internet through your phone when its paired. | Angie | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It is wireless except for the power cable , | D. Guiotto | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It’s wireless internet 2.4 ghz | Jennifer | 2023-02-10 |
| Is it wireless or do I need a Ethernet cable..? | 2023-02-10 | It is wireless. | crystal w | 2023-02-10 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | I remember you had to format the card after installation. Other than that they worked fine. | Paul Deming | 2023-03-08 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | Are the cards turned in the correct position? Try turning around. | Rich | 2023-03-08 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | Hi mite be it’s defective I had no problems only to look see which way to install the micro SD | RIC | 2023-03-08 |
| I’ve tried 2 micro sd cards now (including the one shown with this camera as “frequently bought with”) and neither will fit. am i missing something? | 2023-03-08 | The card does not fit in straight. Check your app to see if it’s mounted. | Juls B | 2023-03-08 |
| Can you download playback videos from the app? | 2023-04-04 | I haven’t try that yet but almost sure u can if not iPhone screen record and then download | RIC | 2023-04-04 |
| Can i use this in the philippines? and still watch it here in north east nebraska? | 2023-01-16 | Yes, you can. Anywhere in the world. Just keep in mind that you need someone to setup the camera in your property in Philippines. Also you must know (somthing I don´t like about this cameras) that if you install many units, you just can watch one at the time, software don´t allow multiple views. Instead of that easy configuration and reliabe product with good image quality for a decent price. | Juan Arbelaez | 2023-01-16 |
| Is this camera/app compatible with the Fire 7 tablet? | 2020-04-08 | It should be all you need is to download the app and have. Wifi connection | Virginia G. | 2022-06-18 |
| ?What. The best memory card for the camer?a | 2022-12-30 | Most 128 GB Micro SD cards work fine. We use SanDisc in ours which are very reliable. | Randy | 2022-12-30 |
| ?What. The best memory card for the camer?a | 2022-12-30 | I’m using a 32gb card and is working just fine. It could use one with more capacity too. | Victor Ariel Padilla | 2022-12-30 |
| ?What. The best memory card for the camer?a | 2022-12-30 | I'm using a San disc 32g. (nothing special) only because I had one hanging around. It doesn't necessarily matter (to me), my cel. holds a 1t. card, and that's where it ends up. G'luck! | Rylee N. Qowle | 2023-01-02 |
| ?What. The best memory card for the camer?a | 2022-12-30 | Micro SD card SanDisk 64gb to 128gb | Aaron | 2023-01-03 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | No subscript. needed. I record direct to my cel. which has a 1t. card. Don't need that type of memory either if you're dillegent about erasing unneeded vid. Somewhat live in a fortress, so not worried about break-ins. Basically use it to monitor my cat. I know he's been rearranging my stuff....and I WILL catch him! | Rylee N. Qowle | 2023-01-06 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | No subscription is required for provided basic camera functions that included short photo capture when camera motion is detected. Video capture requires a subscription and fee. Do not know if this particular model works with Akexa as we don't use Akexa. | Randy | 2023-01-06 |
| Do you have to have subscription to record and does it work with Alexa echo show? | 2023-01-06 | You can record on a microSD card (not included). It excepts up to 128GB cards. No subscription required unless you would like their services. As for Alexa Echo Show, it should work fine. You'll have to follow the setup instructions and remember that you can contact NetVue at Netvue.com for support, and of course, other inquires. | Jakob C. Froisland | 2023-01-06 |