| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When connected in a phone call can the other person hear the background noise? | 2023-05-18 | Because of the really good microphone, yes. Unfortunately that's a small snag. I wear them while driving etc. And have only had one complaint and that was it. You can hear everything | Maria | 2023-05-18 |
| How do I activate Siri or other voice assistants? | 2023-04-12 | Video could not be loaded | TongTong Direct | 2023-04-12 |
| How to switch the music and adjust volume? | 2023-04-14 | It is easy to adjust the music and the volume. | Carol | 2023-04-15 |
| How to switch the music and adjust volume? | 2023-04-14 | Video could not be loaded | TongTong Direct | 2023-04-17 |
| How to connect? Do I need to manually connect with the device every time I use it? | 2023-04-13 | Video could not be loaded | TongTong Direct | 2023-04-13 |
| Does the charging case support wireless charging? | 2023-04-20 | Hello there, Thanks for your inquiry. No, this Open Ear Headphones does not support wireless charging. Hope this answer can helps. | TongTong Direct | 2023-04-20 |
| Can you use one earbud at a time? | 2023-04-25 | Well you could. But sound comes out of both ear buds. When you plug to charge up. It charges both buds. Not individually. | Barbara Guevara | 2023-04-25 |
| Can you use one earbud at a time? | 2023-04-25 | Hello there, Thanks for your question. Yes, you can use one earbud at a time. Hope this answer can helps. | TongTong Direct | 2023-04-28 |
| Can you workout, sweat with these? | 2023-04-15 | They have worked well for me when sweating. | Carol | 2023-04-15 |
| Se pueden usar con iPhone 14. ? | 2023-05-08 | Sí, puede conectarse al iPhone 14. | TongTong Direct | 2023-05-09 |
| Se pueden usar con iPhone 14. ? | 2023-05-08 | Yo tengo iPhone 13, no se el 14. | Melanie | 2023-05-09 |
| Open ear means nothing over ear canal so ambient sound is heard; don’t these cover the ear? How is it better than bone conduction which does not cover | 2023-04-13 | It doesn't cover the ear, it's in the ear. | Elecia Malone | 2023-04-17 |
| What's the size of the case? | 2023-04-12 | The case is about 3 inches long and 2 inches wide 1 inch high with rounded corners. | martin | 2023-04-12 |
| What's the size of the case? | 2023-04-12 | Hello there, Thanks for your inquiry. Here is the size of the charging size: L: 134.2mm/5.28 inches. W: 50.6mm/1.99 inches. H: 29.9mm/ 1.18 inches. Hope this answer can helps. | TongTong Direct | 2023-04-12 |
| Do these have a Wireless charging case?? Or do you have to plug it in to charge it?? | 2023-04-16 | Yes it has the charging case. I love the sound. | Elecia Malone | 2023-04-17 |
| Do these have a Wireless charging case?? Or do you have to plug it in to charge it?? | 2023-04-16 | Hello there, Thanks for your inquiry. When the charging case runs out of electricity, you must connect the charging cable and adapter to charge the charging case. Our earphones DO NOT support wireless charging. Hope this answer can helps. | TongTong Direct | 2023-04-20 |
| What about this open ear headphones? Does it fall off easily? | 2023-04-15 | Yes | Carol | 2023-04-15 |
| What about this open ear headphones? Does it fall off easily? | 2023-04-15 | Hello there, Thanks for your inquiry. No, Our headphones are an open headphone design that doesn't go into your ear; the earbuds are attached to the top of the ear. Hope this answer can helps. | TongTong Direct | 2023-04-20 |
| What about this open ear headphones? Does it fall off easily? | 2023-04-15 | No, it doesn’t fall off easily, especially because there is a clip which me can use in our shirt to maintain it. | Iza | 2023-04-24 |
| My charging case no longer charges one of the earbuds. Is a replacement charging case available? | 2023-05-08 | We are sorry to tell you that we do not have a separate charging case to replace for you. Please don't worry, we will provide a solution for the problem you encountered. Please try the below troubleshooting to see if they can solve. 1. Please take out the uncharged headphone from the charging case and wipe the charging contact position at the bottom of the headphone with a cotton swab. Then align the two pins of the charging case to allow for better charging. 2. In the meanwhile, please use a New Charging cablle and adapter to re-charging it for 2H and then reset the headphones to see if the problem can be solved. After you try and the problem still exists, please contact us by Amazon Message Center for product after-sales warranty. | TongTong Direct | 2023-05-08 |
| My charging case no longer charges one of the earbuds. Is a replacement charging case available? | 2023-05-08 | It happened to me. I contacted the seller. Problem resolved. | carlos manrique | 2023-05-08 |
| Do these have built in microphone so you can talk on the phone? | 2023-04-14 | No. | James Knezek | 2023-04-14 |
| Do these have built in microphone so you can talk on the phone? | 2023-04-14 | Video could not be loaded | TongTong Direct | 2023-04-17 |
| Does this come with a charging cable? I assume that it would, but I see there is a review stating that theirs didn't have one. | 2023-05-10 | This Open Ear Headphones comes with a USB C Charging Cable. If there are any inconvenience caused by usage issues, you can contact us through Amazon Message Center. | TongTong Direct | 2023-05-11 |
| How many times do I press the button to answer the call? | 2023-05-12 | Thanks for your inquiry. Short press the left or right earbud touch button twice to Answer a Call. | TongTong Direct | 2023-05-13 |
| How many times do I press the button to answer the call? | 2023-05-12 | Video could not be loaded | TongTong Direct | 2023-05-18 |
| Can i pair it with two devices at the same time? | 2023-05-07 | No, it can not connect two devices at the same time. It only supports connecting to a single device at the same time. | TongTong Direct | 2023-05-08 |
| the picture on the product doesnt show neck band, does it come with neck band? | 2023-04-26 | No they don't they rap around the ear | Kindle Customer | 2023-04-26 |
| the picture on the product doesnt show neck band, does it come with neck band? | 2023-04-26 | Yes it does come with the neck band | Frankie | 2023-04-26 |
| the picture on the product doesnt show neck band, does it come with neck band? | 2023-04-26 | Yes | Marilyn Hopkins | 2023-04-26 |
| the picture on the product doesnt show neck band, does it come with neck band? | 2023-04-26 | No, our headphones is an Open Ear headphones. | TongTong Direct | 2023-04-28 |
| How do you know when they are charged? | 2023-05-04 | The light will change from read to blue when it is fully charged | Frankie | 2023-05-04 |
| How do you know when they are charged? | 2023-05-04 | There is a red light during charging which changes to blue when fully charged. | Amazon Customer | 2023-05-04 |
| How do you know when they are charged? | 2023-05-04 | There is a blue light that comes on the earbud when they are fully charged | Kirstyn F | 2023-05-07 |
| How close does your phone have to be? | 2023-05-02 | I think it depends on your signal. 97 -98 ft for my set. Thickness of walls or barn. Things like that will also determine how well they work. | Maria | 2023-05-02 |
| How close does your phone have to be? | 2023-05-02 | I'm not good went distance. I know my cell was in my bedroom. I went to kitchen and then laundry room. Which are both on the other end of a 3 bedroom home. Sound was clear. No interruptions. | Barbara Guevara | 2023-05-04 |
| Is there anything that can be done to improve the terrible over modulation of the letter s? It gives me a headache. | 2023-06-16 | We are very sorry for the inconvenience and bad visual feeling caused to you. We will feedback your problems to the relevant departments for improvement and expect them to make improvements in the future. Meanwhile, if there's anything else we can do for you, Or you need further assistance while using, please remember that we are always here for you, and you can contact us for further assistance by Amazon Message Center. | TongTong Direct | 2023-06-16 |
| Does this come with a charging cable? I assume that it would, but I see there is a review stating that theirs didn't have one | 2023-05-10 | Yes, sure. This Open Ear Headphones comes with a USB C Charging Cable. | TongTong Direct | 2023-05-11 |
| Can I wear these bluetooth earbuds while swimming? | 2023-04-11 | Hello there, Thanks for your inquiry. No, considering your swimming experience, we do not recommend you to swim with the headphones. | TongTong Direct | 2023-04-12 |
| Do they work as noise cancellation? | 2023-04-26 | Hello there, Thanks for your inquiry. No, our headphones is an Open Ear headphones, and it has no noise cancellation. Hope this answer can helps. | TongTong Direct | 2023-04-28 |
| Can I connect to other devices, like my laptop or tablet with these headphones? | 2023-04-18 | Hello there, Thanks for your inquiry. Our headphones is compatible with any bluetooth-enabled headset. If your laptop and tablet support Bluetooth, then it can be connected. Hope this answer can helps. | TongTong Direct | 2023-04-20 |