| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| how long does it take to restock this item again? | 2023-04-30 | Thanks for your inquiry. Yes, and our product is currently in stock and on sale. | TongTong Direct | 2023-05-01 |
| How can I use two T16 headset in the same room without them sharing music? | 2023-06-12 | The phone can connect to multiple Bluetooth devices at the same time, but only one can be used at a time (audio appears on the last connected Bluetooth device). | TongTong Direct | 2023-06-13 |
| Do these work with iPhones or iPads? | 2023-04-20 | Hello there, Thanks for your inquiry. Yes, our headphones are compatible with any bluetooth-enabled device. As long as your Iphone and Ipad have Bluetooth, it's compatible. | TongTong Direct | 2023-04-20 |
| Do these work with iPhones or iPads? | 2023-04-20 | Yes | Jean | 2023-04-26 |
| Can I answer a call by bluetooth earbuds? | 2023-04-23 | Video could not be loaded | Amazon Customer | 2023-04-24 |
| Can I answer a call by bluetooth earbuds? | 2023-04-23 | Video could not be loaded | Amazon Customer | 2023-04-27 |
| How to register the caller id? | 2023-06-06 | Once connected to my phone the earbuds tell me the phone number and name of who is calling. | Michelle Cariveau | 2023-06-06 |
| How to register the caller ID correctly? | 2023-06-08 | Hello there, Thanks for your inquiry. Our headphones have an incoming call dialing function. In other words, when you answer a call while wearing two headphones, you press the MFB button on one of the headphones twice, and an incoming call is heard through the headphones. In addition, the numbers on the outside of the charging case indicate the charge of the charging case; the logos of the two charging graphs on the left and right headphones indicate the power of the two headphones. Hope this answer can helps. | TongTong Direct | 2023-06-08 |
| How to pair the wireless earbuds for the first time? | 2023-04-24 | Video could not be loaded | Amazon Customer | 2023-05-05 |
| Do these work with android phones? | 2023-05-29 | Yes they do. Super simple to set up and use. | Melanie | 2023-05-29 |
| Do these work with android phones? | 2023-05-29 | Yes I have a android phone | Lennie l Frazier | 2023-05-29 |
| Do these work with android phones? | 2023-05-29 | Yes. I have a Samsung S22+ and they work great. | Julie Johnson | 2023-05-30 |
| Do these work with android phones? | 2023-05-29 | I assume if the phone has Bluetooth, they will work. | Samplake | 2023-05-30 |
| Do these work with android phones? | 2023-05-29 | If your phone has Bluetooth, it works. Our headphones are compatible with bluetooth-enabled devices. | TongTong Direct | 2023-06-01 |
| Can the case be charged by wireless pad? | 2023-05-16 | Theese particular ones I'm not sure. The ones I have has a string attached | Jamison Burrus | 2023-05-17 |
| Can the case be charged by wireless pad? | 2023-05-16 | Dear Customer, Thanks for your question. No, we are sorry to inform you that our headphones do not support wireless charging. Hope this answer can helps. | TongTong Direct | 2023-05-17 |
| when is the next sales is going to start for this item? | 2023-05-08 | Hello there, Thanks for your inquiry. We have an event for this product on the 15th. You can keep an eye on our shop at this time. | TongTong Direct | 2023-05-09 |
| I am unable to connect to imac. how can i connect it if it doesn't show up in system preferences? | 2023-05-19 | 1. Please reset the headphones First. Here are the way to reset the headphones: Step 1: Take out two earbuds from charging case , and check the green light flash. Step 2: Make sure earbuds are not connected with your device, then quickly touch 3 times on MFB touch. Step 3: The green light will light on 2 seconds and then light off means power off, then reset successfully. 2. Please Clear your Imac Bluetooth pairing record, then turn off Bluetooth for 1 minute, and then turn it back on. Follow the pairing method below to see if the Bluetooth name "T16" appears. Step 1: Please turn on the bluetooth function on your cell phone/ laptop. Step2: Open the charging case, take out the earbuds, the green lights flash on earbud. Step3: Select "T16" on your phone/ Laptop and connect the device, the green lights off when you connect successfully. (The earbuds will automatically tum off if not connected the device within 5 minutes. ) If the above tips still can not solve, please contact us Via Amazon Message Center for Product After-sales Service. | TongTong Direct | 2023-05-19 |
| Can I single use one of headphones to listening the music? | 2023-04-20 | Dear valued customers, Yes, the bluetooth headphones supports the mono mode and binaural mode, you could listen the music with either of earphones. The listening time lasts for 76H playtime in turn. Hope it will be useful for you. | Amazon Customer | 2023-04-20 |
| How to switch the music and adjust volume? | 2023-04-23 | Hello there, Thanks for your inquiry. On pausing/playing songs: Click the MFB button on one of the earbuds twice to pause/play the song. On switching music songs: Press the MFB button on the left earbud for 2 seconds to switch back to the Previous song. Press the MFB button on the right earbud for 2 seconds to switch back to the Next song. On adjusting the volume: Click the MFB button on the right earbud once to turn up the volume. Click the MFB button on the left earbud once to lower the volume. On activating voice assistants: Click the MFB button on one of the earbuds three times to activate the voice assistant. Hope this answer can helps. | TongTong Direct | 2023-04-24 |
| How’s the affection for clear calls? | 2023-04-20 | Hello there, Thanks for your inquiry. The wireless earbuds adopts environemental nosie cancellation technology to reduce the background noise during phone calls, built in dual- mic can capture your voice to result in clearer and more effective communication. Tips: Please wear 2 earbuds during the call to enjoy clear calls. Hope this answer can helps. | TongTong Direct | 2023-04-20 |
| How’s the affection for clear calls? | 2023-04-20 | I use this earbuds to called with my friends and our call went smoothly, so it is great for calls! | Alice R. Bartleyminter | 2023-04-20 |
| Has anyone find a case to hold these in? | 2023-06-11 | They come in a nice case. | M. Griffin | 2023-06-11 |
| Does the power displayed on the charging box accurate? | 2023-04-19 | Dear valued customers, When designing the LED digital display function, our product R&D team precisely regulated the power display of the ear buds and there is no any delay for the remain battery life. Hope it will be useful for you. | Amazon Customer | 2023-04-19 |
| Does this fit in an airpod case ? | 2023-05-21 | No, the earbuds is not suitable for airpod case. | TongTong Direct | 2023-05-22 |
| How to reset the earbuds while it is disconnected? | 2023-04-23 | Video could not be loaded | Amazon Customer | 2023-04-24 |
| Does this have transparency mode? How many modes does these earbuds have? Thank you. | 2023-05-17 | Dear Customer, Thanks for your question. We're sorry to tell you that our headphones don't have transparency mode, they only have game mode. Just click 4 time on either of earbuds then you could enter the game mode, which accurately capture the sound of footsteps/gunfire/car, quickly kill the enemy in the combat. There is almost no delay in the gaming/watching videos. Hope this answer can helps. | TongTong Direct | 2023-05-17 |
| What's mean for the LED power display on the chaging case? | 2023-04-24 | Video could not be loaded | Amazon Customer | 2023-04-28 |
| are you going to restock this item after this item is out of stock? | 2023-04-30 | Thanks for your inquiry. Yes, and our product is currently in stock and on sale. | TongTong Direct | 2023-05-01 |
| the mic sounds pretty good the calls are clear ???? for my work calls are essential | 2023-06-01 | Yes, clear calls. The music will pause automatically when you answer or place a call. | Britt Wilson | 2023-06-01 |
| the mic sounds pretty good the calls are clear ???? for my work calls are essential | 2023-06-01 | Yes all golden | Emily | 2023-06-02 |
| Will these last 8 hours on a single charge for my work day? | 2023-05-18 | Yes. My husband uses these for his workday that are 10-12 hours long. | Sam | 2023-05-19 |
| Will these last 8 hours on a single charge for my work day? | 2023-05-18 | Yes, the Bluetooth headphones can get up to 9 hours of playback time on a single charge at 50% volume; the volume used depends on the headphone's battery life, which can be reduced if you have high volume. Hope this answer can helps and if you need further assistance while using, please Contact US Via Amazon Message Center for Product After-sales Service. | TongTong Direct | 2023-05-19 |
| when is your next promo deal sales start because you promo deal end on thrusday? | 2023-05-19 | Our product is currently undergoing promotional activities. You can check the historical purchase history of this product and pay more attention to it. | TongTong Direct | 2023-05-20 |
| how long is your warranty? | 2023-04-30 | Thanks for your inquiry. Our products offer a one-year after-sales warranty. | TongTong Direct | 2023-05-01 |
| What can I received in the package? | 2023-04-24 | Video could not be loaded | TongTong Direct | 2023-04-24 |