| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is bluetooth compatible with galaxy s10 plus? | 2023-03-24 | Dear Customer, thanks for your question! Yes, our V7 wireless earbuds are compatible with most Bluetooth-enabled devices. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-25 |
| Is bluetooth compatible with galaxy s10 plus? | 2023-03-24 | Yes | Robert molloy | 2023-03-26 |
| Why I am not see a warranty option | 2023-03-15 | Come with the ear phones | vkb17 | 2023-03-15 |
| The display never showed after a full charge. I can't find a way to turn it on. Is it automatic? | 2023-05-10 | Dear Customer, thanks for your question! LED Power Display will stop flashing when earbud/charging case is fully charged. If you want to check the power status of the charging case, please take the headphones out and put them back in the case. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3.Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] Sincerely, GNMN Team | GNMN US | 2023-05-10 |
| Can I turn these headphones off when I don't want to use them (without charging case)? | 2023-03-06 | Yes-- you just hold one of the buds' buttons for 5 seconds and it turns off. Nice thing it tells you with a "power off" prompt when it does. | TV | 2023-03-06 |
| Can I turn these headphones off when I don't want to use them (without charging case)? | 2023-03-06 | Yes you can | S J Rivera | 2023-03-06 |
| Can I turn these headphones off when I don't want to use them (without charging case)? | 2023-03-06 | Yes you can but they will be in a waiting regime. And it seems logical if you don’t want to place them in the box so it means that you are still using it for example expecting a call | Sherlock | 2023-03-06 |
| Can I turn these headphones off when I don't want to use them (without charging case)? | 2023-03-06 | Yes | Thomas Jackson | 2023-03-06 |
| Can I turn these headphones off when I don't want to use them (without charging case)? | 2023-03-06 | Dear Customer, When the earbuds are out of the charging case, you can turn on or off them manually. Manually Power Off: Disconnect the Bluetooth with your device, press & hold either earbud for 5s, both earbuds will power off at the same time. Manually Power On: press & hold it for 2s, it will power on. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-06 |
| Can I turn these headphones off when I don't want to use them (without charging case)? | 2023-03-06 | Yes, first you have to disconnect from phone or other devices, (from bluetooth) then hold the botton for 5 sec, it will tell you headset power off | L. Tee | 2023-03-08 |
| Will it pair with android phone? | 2023-04-21 | Yes | James Fandrich | 2023-04-21 |
| Will it pair with android phone? | 2023-04-21 | I’m not sure. I have an iPhone. | Roderick Wooten | 2023-04-21 |
| Will it pair with android phone? | 2023-04-21 | I have a IPhone but I believe I states under the product’s description that it works with either type of phone. So far , I am happy with my purchase. It has great sound and connects easily with my phone. | Martha clem | 2023-04-23 |
| Will it pair with android phone? | 2023-04-21 | Dear Customer, Yes, they can pair with Android phones. Our V7 wireless earbuds are compatible with most Bluetooth-enabled devices. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] Sincerely, GNMN Team | GNMN US | 2023-04-28 |
| Deos it work with the xbox s or x? | 2023-05-22 | Dear Customer, thanks for your question! Yes, they support it. But due to the game, there will be a sensory delay that may affect the feel of your gaming experience. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| Why don't I see the R or L on the charging case display?? | 2023-05-12 | It’s on each side | BusyRunner | 2023-05-12 |
| Can you use this on tiktok lives | 2023-05-16 | Yes, you should be able to! 😊 | Le Bienheureux 💋👠 | 2023-05-16 |
| Can you use this on tiktok lives | 2023-05-16 | Dear Customer, thanks for your question! Yes, there is no problem ues V7 on tiktok. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| Compare distance to other ear buds which ear bud has the longest range?? | 2023-04-04 | These have a surprisingly longer range than others I’ve had before . I can set my phone down in one are of the gym and rotate to different stations without any interruption. | Dennis castro | 2023-04-11 |
| how good are these with calls? will you hear the person clearly and they hear you clear as well? the mic quality is good? | 2023-03-15 | so far the clarity on both ends has been great. I have only had a couple of calls but they have worked well | BillR | 2023-03-15 |
| Does it come with the charging cable? | 2023-03-03 | Yes it does - it is in the box. Just make sure you look under everything. It's a little short, but works well and holds up well. | J. Darnell | 2023-03-03 |
| Does it come with the charging cable? | 2023-03-03 | Why yes it does! | Lisa R. | 2023-03-03 |
| Does it come with the charging cable? | 2023-03-03 | Yes | Tasheena H. | 2023-03-04 |
| Does it come with the charging cable? | 2023-03-03 | Dear Customer, thanks for your question! There is a USB-C cable included in the package. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-04 |
| Do these earbuds affect surgical masks when wearing both simultaneously? | 2023-03-11 | I have had no issues just put the mask on first | Kindle Customer | 2023-03-11 |
| Do these earbuds affect surgical masks when wearing both simultaneously? | 2023-03-11 | I’ve worn these earbuds while wearing a surgical mask without any issues .. I mean the loops of both go around your ears so when taking either off you need to be careful since they can get entwined but I did not find that a big problem | E. Venturi | 2023-03-11 |
| Is there a way to pair to multiple devices at once? Like phone and laptop at same? I have a cell and phone on laptop I use both for work.. | 2023-04-13 | No. You can only pair one device at a time. | jd1068 | 2023-04-13 |
| Is there a way to pair to multiple devices at once? Like phone and laptop at same? I have a cell and phone on laptop I use both for work.. | 2023-04-13 | You can pair them to multiple devices. But they will only work thru one device at a time. | Clay M | 2023-04-13 |
| Can you turn off sound cancelation ? | 2023-05-02 | I’m not sure. I didn’t try to since I like the noise cancelation. | Desha | 2023-05-02 |
| Can you turn off sound cancelation ? | 2023-05-02 | No | Danny | 2023-05-04 |
| Is this devices Bluetooth compatible with a moto g pure phone? | 2023-04-01 | Yes | Jaime | 2023-04-03 |
| These won't turn off/disconnect, either when I place them back in the case, or when I press/hold either earbud for 5 seconds. Is there a fix? | 2023-04-03 | Tap the circle twice and wait a second. It should cut off. | Dr. Connor | 2023-04-03 |
| These won't turn off/disconnect, either when I place them back in the case, or when I press/hold either earbud for 5 seconds. Is there a fix? | 2023-04-03 | I haven’t crossed that bridge yet | Wayne Braxton | 2023-04-03 |
| These won't turn off/disconnect, either when I place them back in the case, or when I press/hold either earbud for 5 seconds. Is there a fix? | 2023-04-03 | No. They are supposed to cut off once you put them in the box. If you plug them up for charging they should cut off then. If not, get a replacement through the insurance they provide. | Jermaine | 2023-04-04 |
| Do the ear hooks lose their shape or stretch out? I sweat, and earbuds always stop working after 6 months and the ear holds lose their molded shape. | 2023-05-19 | I wish I could give you a better answer but I have only owned these for a few days. I have noticed that the earpiece is a little tight but will see how it goes as I get out more with these little beauties. | MACan | 2023-05-19 |
| how do you factory reset the unit if you only have the left unit. My right unit fell out and was lost on the road? | 2023-06-13 | Try removing device from phone, and try reinstalling it. | Overit | 2023-06-13 |
| Can this be paired with two devices at the same time? | 2023-03-03 | Dear Customer, No, they don't support connecting two devices at the same time. These earphones will automatically connect to your last device. If you want to connect to new device, please deactivate the Bluetooth settings on your phone or forget "V7" in the list. Then you can find and use the "V7" on your new device. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-03 |
| Is this compatible with iPhone pro max 14? | 2023-03-15 | I have an Android so I do not know about iPhone | BillR | 2023-03-15 |
| Is this compatible with iPhone pro max 14? | 2023-03-15 | I see no reason why they would not. As long as the phone has Bluetooth availability in the settings it should allow you to install. Also these are comfortable on the ear as I have had cancer surgery on one ear and I have no problem wearing the ear buds. The sound is good but quality is not as superior as my Bose headphones | keith nation | 2023-03-15 |
| Is this compatible with iPhone pro max 14? | 2023-03-15 | No sure works with iPhone xs | vkb17 | 2023-03-15 |
| Is this compatible with iPhone pro max 14? | 2023-03-15 | I have the iPhone 13 Pro Max and it’s compatible. I would assume it would also work for the 14 pro max | AH | 2023-03-15 |
| Can i just use one of the Bluetooth headset instead of both? | 2023-03-06 | Dear Customer, Of course, these bluetooth headphones not only can be used together, but also can be used separately. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-06 |
| Is it uncomfortable to sleep with these in? | 2023-03-13 | Haven't slept with them, but they are comfortable to wear and you can wear just one. I would say it depends on how you sleep... | SmiLee | 2023-03-13 |
| Is it uncomfortable to sleep with these in? | 2023-03-13 | Yes, very comfortible. | Capt Mark D. Hamilton | 2023-03-13 |
| Is it uncomfortable to sleep with these in? | 2023-03-13 | No | Kathy Mitchell Lewis | 2023-03-13 |
| Is it uncomfortable to sleep with these in? | 2023-03-13 | I haven't tried. But i think so. The hangs might hurt the ear. | Matheus Schossler | 2023-03-14 |
| Is it uncomfortable to sleep with these in? | 2023-03-13 | I sleep with them every night. No problem | Rosseline Tiga… | 2023-03-21 |
| Can you connect these earbuds to xbox one? | 2023-05-13 | Dear Customer, thanks for your question! Yes, they support it. But due to the game, there will be a sensory delay that may affect the feel of your gaming experience. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| Is this a button pressing control? | 2023-02-26 | Dear Customer, thanks for your question! No, these wireless earbuds are controlled by touch. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-02-26 |
| Does it charge using usb-c or is it micro usb? | 2023-02-27 | It charges using usb-c | Rona Harris | 2023-02-27 |
| Does it charge using usb-c or is it micro usb? | 2023-02-27 | Dear Customer, thanks for your question! Our wireless earbuds are charged with Typ-C cable (Included in package). Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-02-28 |
| Does it charge using usb-c or is it micro usb? | 2023-02-27 | USB-C | John D Fregeau | 2023-03-01 |
| Do voice notifications coming from these earphones (e.g. low battery warning) present with an asian (or any other) accent? | 2023-04-09 | The artificial voice does not have any accents. | JV Manning | 2023-04-09 |
| Do voice notifications coming from these earphones (e.g. low battery warning) present with an asian (or any other) accent? | 2023-04-09 | There is no accent on the voice notifications. | Linda S | 2023-04-09 |
| Do voice notifications coming from these earphones (e.g. low battery warning) present with an asian (or any other) accent? | 2023-04-09 | Yes. “Pairing “ “battery low” it also reads out caller phone number. | Brian Asumba | 2023-04-09 |
| Do these earbuds affect glasses-wearers? | 2023-03-13 | No | Kathy Mitchell Lewis | 2023-03-13 |
| Do these earbuds affect glasses-wearers? | 2023-03-13 | I wear glasses...no problems | Donna | 2023-03-13 |
| Do these earbuds affect glasses-wearers? | 2023-03-13 | Not at all. I wear glasses all day long and can use these very comfortably | Rosseline Tiga… | 2023-03-21 |
| Why I can't get the headphones charged? | 2023-03-06 | Dear Customer, 1- You need to remove the plastic protector on the headphone charging point first use. 2- Make sure the charging case was fully charged. 3- Or make sure the charging case was plugged into power supply. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-06 |
| Why I can't get the headphones charged? | 2023-03-06 | if the charging case is at 100%, it is possible the contacts both on the case and each headset needs to be cleaned. Use a cotton swab and a little rubbing alcohol on the tip, and gently rub the gold contacts on the headsets and the pins on the case. This has worked for me. | Amazon Customer | 2023-03-06 |
| Can I wear these headphones in a dry sauna? | 2023-05-29 | I would think so. | JohnJ | 2023-06-08 |
| Why is the headphone volume out of sync with the phone(my phone is )? | 2023-03-01 | I truly do not know. Have you tried unpairing them and restart phone and resync the earbuds. I do not have this issue when I have mine paired up with my android. | cytherea | 2023-03-01 |
| How can you turn them off without using the charging case? | 2023-03-06 | Dear Customer, Yes! When the earbuds are out of the charging case, you can turn on or off them manually. Manually Power Off: Disconnect the Bluetooth with your device, press & hold either earbud for 5s, both earbuds will power off at the same time. Manually Power On: press & hold it for 2s, it will power on. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-06 |
| How can you turn them off without using the charging case? | 2023-03-06 | just hold your finger on the circle until you hear "power off" | MJW | 2023-03-06 |
| How to reset? | 2023-02-28 | Dear Customer, Please try the following steps to reset the headphones to your device： 1. Delete “V7” record from the Bluetooth menu on your phone and deactivate the Bluetooth setting. 2. Make sure the charging case has power or being plugged intoa power supply. 3. lnsert both earbuds into the charging case to get charged.Press and hold both earbuds for 8 secs at the same time toclean the pairing record with the last device. (* During this period, both earbuds' LED will flash Red & Bluelight once,then turn to Red light to get charge again.) 4. Now turn on the Bluetooth setting on your device, search and connect the earbuds, they will work properly. For more details, please refer to the attached video. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-01 |
| How to reset? | 2023-02-28 | USB-C | John D Fregeau | 2023-03-01 |
| Se pueden usar cada lado independiente? Funciona con Google Assistant? | 2023-05-18 | NO SON IZQUIERDO Y DERECHO. PARA PODER ACOMODARSE Y NO SE CAIGAN... | CLAUDIA D | 2023-05-18 |
| Se pueden usar cada lado independiente? Funciona con Google Assistant? | 2023-05-18 | Si se pueden usar de forma independiente y funciona con Google assistant | Karina Geisse | 2023-05-18 |
| Se pueden usar cada lado independiente? Funciona con Google Assistant? | 2023-05-18 | Así es yo uso el derecho 1 día y el izquierdo al siguiente día , desde el primer día hice la prueba y se escucha fuerte y claro solo usando 1, igual me me escuchan bien. Así que es opción de 1 si quiere usar los 2 al mismo tiempo | RASH | 2023-05-18 |
| Se pueden usar cada lado independiente? Funciona con Google Assistant? | 2023-05-18 | Estimado cliente, 1. Por supuesto, estos auriculares bluetooth no sólo se pueden utilizar juntos, sino que también se pueden utilizar por separado. 2. Por favor, Quick Triple-Tap(L/R) para activar el asistente de voz. (Nota: Debe en modo no-música o modo de espera) Cualquier problema, por favor no dude en contactar con nosotros por: 1. Póngase en contacto con nuestro a través de mensaje de amazon 2. Llegar a nuestro correo electrónico de post-venta: support@gnmn.tech Atentamente, Equipo GNMN | GNMN US | 2023-05-31 |
| Can you adjust the volume during a call? Its super loud for media but calls not so much. | 2023-04-11 | With Android, you must access developer options to max out volume. | jd1068 | 2023-04-13 |
| Can you adjust the volume during a call? Its super loud for media but calls not so much. | 2023-04-11 | Dear Customer, Of course you can adjust the volume during a call. Volume+: Long Press & Hold Volume-: Long Press & Hold Please note that the volume system for playing audio and calls are independent, so you will need to readjust to the volume that suits you. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] Sincerely, GNMN Team | GNMN US | 2023-04-28 |
| Are they silicone wrap around ears or hard plastic like beats? | 2023-03-28 | Silicone and flexible | Everest Feliciano | 2023-03-28 |
| Are they silicone wrap around ears or hard plastic like beats? | 2023-03-28 | The GNMN Bluetooth Headphones are a silicone wrap around model of headphones. | Kenneth A Bradley | 2023-03-28 |
| does the case have a battery in it? | 2023-06-19 | No it has a cord to plug into computer to charge. Once charged the charge in the case last a very long time. | Hikingmama | 2023-06-19 |
| does the case have a battery in it? | 2023-06-19 | The buds go in the case to be charged, so there is a rechargeable battery inside but it's not accessible that I'm aware of... | Angela K | 2023-06-19 |
| does the case have a battery in it? | 2023-06-19 | Yes. As long as the case is fully charged it will charge your earbuds when they die or get close to dying | Christine Ruch | 2023-06-19 |
| does the case have a battery in it? | 2023-06-19 | Yes it is. It charges while they are in it. | Krystal McFadden | 2023-06-19 |
| does the case have a battery in it? | 2023-06-19 | Yes | Hutch | 2023-06-20 |
| Waterproof does not mean these earbuds can be used for water aerobics or swimming. True/False? | 2023-05-02 | I’ve never heard of a waterproof ear buds, but after using and inspecting this product I’d say that it being under water would ruin the item. | richard brown | 2023-05-02 |
| Does it flash blue while they are in use? | 2023-03-13 | No they stop flashing once they connect | Elizabeth Peck | 2023-03-14 |
| Does it flash blue while they are in use? | 2023-03-13 | Dear Customer, Appreciate the questions! They are not lit during playback or calls. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-15 |
| Does it flash blue while they are in use? | 2023-03-13 | The best answer I can give you is no. It usually only flashes when it is connecting to the bluetooth. | Shinauko33 | 2023-03-16 |
| Is there any kind of notification when the battery gets low? If so, what kind of notification? | 2023-03-03 | Dear Customer, yes, there is. When the battery power is below 10% (and the voltage is below3.4V), a voice "Low Battery,Please Charge" will be prompted andonce per minute, 5 times in total, finally the earbuds will turn offnormally. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-04 |
| Can you hear email and text notification sounds? | 2023-05-12 | yes | lynne hunter | 2023-05-12 |
| Can you hear email and text notification sounds? | 2023-05-12 | Yes, you will hear your notifications as you normally do unless you change your settings. | tara arcusa | 2023-05-12 |
| Can you hear email and text notification sounds? | 2023-05-12 | Yes. | Sunny SD | 2023-05-12 |
| Are there any other spare ear caps for these? | 2023-02-25 | Yes | Malik Gatling | 2023-02-25 |
| Are there any other spare ear caps for these? | 2023-02-25 | Dear Customer, thanks for your question! We extra provide 2 pairs of ear caps in different size for your options. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-02-26 |
| How can I get the manual? | 2023-03-11 | Dear Customer, thanks for your question! You can get a manual in three ways: 1.Find "Product guides and documents" on the product page，then download "User Manual". 2. Email our after-sale team at: support@gnmn.tech 3. Reach out through Amazon Message. Sincerely, GNMN Team | GNMN US | 2023-03-13 |
| Bluetooth compatible with 10XR? | 2023-06-16 | I believe so it doesn't say in the description any phones it would not e compatible with | Femme in USA | 2023-06-16 |
| Do it connects with Apple product ??? | 2023-05-02 | I have an android. I do not know if it does. | Amazon Customer | 2023-05-02 |
| Do it connects with Apple product ??? | 2023-05-02 | Yes | Michelle Belcher | 2023-05-02 |
| Do it connects with Apple product ??? | 2023-05-02 | Yes it does | Desha | 2023-05-02 |
| Do it connects with Apple product ??? | 2023-05-02 | Yes it does very well. I have a iPad and iPhone 11 I love mine, they stay on until you take them off which for me is awesome because I’m always moving around. Very good quality very happy with my purchase | Tiara | 2023-05-03 |
| Can i use them separately? | 2023-06-08 | I have | Kindle Customer | 2023-06-08 |
| Can i use them separately? | 2023-06-08 | If you mean one ear plug only (L or R), the answer is yes. | JohnJ | 2023-06-08 |
| Can i use them separately? | 2023-06-08 | Yes you can | Ju | 2023-06-09 |
| Can I order just the charging case? I think the case fell out of my pocket somewhere, no clue where, and now I can't charge the headphones without. | 2023-05-19 | Idk…try contacting the seller directly. | Kindle Customer | 2023-05-19 |
| Can I order just the charging case? I think the case fell out of my pocket somewhere, no clue where, and now I can't charge the headphones without. | 2023-05-19 | If you completed the warranty they’ll replace the whole unit for free | j.bieber | 2023-05-20 |
| Can I order just the charging case? I think the case fell out of my pocket somewhere, no clue where, and now I can't charge the headphones without. | 2023-05-19 | Dear Customer, We are sorry that we do not sell charging case separately. You can contact our after-sales team for assistance. Please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| When you put your phone in your pants pocket does it disconnect/sound cut out from the Bluetooth on these? | 2023-04-07 | Hasn’t done on mine. | Brian Asumba | 2023-04-09 |
| Does it charge with case open or closed? | 2023-03-19 | Well I haven't had the chance to fully used them. But I did go ahead and make sure they were fully charged and I did this with the case opened so I could see the charge meter that is inside the case. But my husband has a different brand and he charges his with the case closed. I think it just depends on your preference. I'll need to give it a try but I don't think it matters. I love these, I wear glasses and find it's easier to take my glasses off put the ear buds on and then put my glasses back on for the perfect fit and listening enjoyment. | Karen Black | 2023-03-19 |
| Does it charge with case open or closed? | 2023-03-19 | I have only had them for 36 hours. I think they charge with the case open but I haven't paid attention. I am loving these. This is my first pair of wireless. They are comfortable and I can wear just one when it suits me. | lewkohl | 2023-03-20 |
| Does it charge with case open or closed? | 2023-03-19 | I close my case and it charges. | Amazon Customer | 2023-03-21 |
| Does it charge with case open or closed? | 2023-03-19 | Dear Customer, The headphones can be charged if placed correctly, whether the case is open or close. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-22 |
| Are these headphones waterproof? | 2023-03-01 | States it is to sweat and rain drops nothing more. | cytherea | 2023-03-01 |
| Are these headphones waterproof? | 2023-03-01 | Dear Customer, Yes, V7 bluetooth headphones is IPX7 waterproof. IPX7 rate waterproof can efficiently protect headphones from being moist by sweat/light rain/water drops. But we don't suggest to wear the earbuds when taking shower as it doesn't resist the hot water and liquid shampoo. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-02 |
| Do these have caller ID announced? | 2023-02-27 | I’m not sure but the V2 has it. I would like to think the V7 does too but I never looked for that. I hope this helps. | Bama In Mississippi | 2023-02-27 |
| Do these have caller ID announced? | 2023-02-27 | A disappointment | S J Rivera | 2023-02-27 |
| Do these have caller ID announced? | 2023-02-27 | It annouces the number you are recieving call from! | Abb | 2023-02-27 |
| Do these have caller ID announced? | 2023-02-27 | Dear Customer, thanks for your question! Yes. When there is an incoming call, the earbuds will ring "Incoming call+Caller Number". Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-02-28 |
| Does it announce the name/number on incoming calls? | 2023-04-06 | They are my sons I've never used them but I believe they do | John davis | 2023-04-06 |
| Does it announce the name/number on incoming calls? | 2023-04-06 | Yes they do. If the number is in your contacts it uses the name. If not then it announces the number. | Mike | 2023-04-06 |
| How far can you be away from your phone with them still working? | 2023-03-03 | In my house I can be about 2 rooms away and still be connected. | J. Darnell | 2023-03-03 |
| How far can you be away from your phone with them still working? | 2023-03-03 | Dear Customer, thanks for your question! It's about 10 feet (33m). Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-04 |
| Can this headphones paired with multiple device and work with multiple devices ? | 2023-03-22 | I was able to pair them to my phone and my laptop. To use them with both, you must turn Bluetooth off on the device you don't want to use. That is how most Bluetooth devices work. | Junior | 2023-03-22 |
| Can this headphones paired with multiple device and work with multiple devices ? | 2023-03-22 | Dear Customer, No, V7 bluetooth headphones don't support connecting two devices at the same time. These earbuds will automatically connect to your last device. If you want to connect to new device, please deactivate the Bluetooth settings on your phone or forget "V7" in the list. Then you can find and use the "V7" on your new device. Any issues, please do not hesitate to contact us by: 1. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] 2. Email our after-sale team at: support@gnmn.tech 3. Reach out through Amazon Message. Sincerely, GNMN Team | GNMN US | 2023-03-25 |
| Has anyone used these headphones for attending work such as meetings? Would you recommend them for work related activities? | 2023-04-18 | Yes. I would, they are very good noise cancelling earbuds, so no peripheral distraction. Very discreet looking, very clear audio profile. | Handyman | 2023-04-18 |
| Has anyone used these headphones for attending work such as meetings? Would you recommend them for work related activities? | 2023-04-18 | I use them in the gym and run. So they should be fine for you. | Richard S. | 2023-04-18 |
| Do they work with hey siri? | 2023-05-29 | Dear Customer, yes, they work with siri. Please Quick Triple-Tap(L/R) to activate voice assistant. (Note: Must in non-music modeor standby mode) Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| Are these compatible with Apple Live Listen? | 2023-03-28 | Nope | Jermaine | 2023-04-04 |
| Can I connect two devices with these at the same time? | 2023-04-14 | Dear Customer, No, they don't support connecting two devices at the same time. These earphones will automatically connect to your last device. If you want to connect to new device, please deactivate the Bluetooth settings on your phone or forget "V7" in the list. Then you can find and use the "V7" on your new device. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] Sincerely, GNMN Team | GNMN US | 2023-04-28 |
| Can i swim with these on? | 2023-03-12 | No you can not. It is not recommend to swim with these on due to no water tight seal in headphones and electronic around water will cause electric shock or damage to ears. | Luis Hernandez | 2023-03-12 |
| What is in the box? | 2023-03-01 | the case and cord for charging. I cannot remember if there was any papers on paring or not. | cytherea | 2023-03-01 |
| What is in the box? | 2023-03-01 | Dear Customer, thanks for your question! It will come with 1 pair of Wireless Earbuds, 1 piece of USB-C charging Cable, 1 piece of Charging Case, 2 pairs of Spare Ear Caps and User Manual. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-02 |
| Bluetooth compatible with 10XR and 8XR? | 2023-06-16 | In the description it doesn't mention phones it wouldn't be compatible with | Femme in USA | 2023-06-16 |
| Does anyone have small ears, and the hard plastic right behind the ear bud hurts the ear? My ears are sore after wearing. | 2023-05-11 | Yes, my ears do get sore after prolonged use. Little early problems 😔 | tara arcusa | 2023-05-12 |
| Are these compatible with the iPhone 14? | 2023-04-11 | Yes they are . | Dennis castro | 2023-04-11 |
| Are these compatible with the iPhone 14? | 2023-04-11 | Dear Customer, Yes, our V7 wireless earbuds are compatible with most Bluetooth-enabled devices. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-04-11 |
| Are these compatible with the iPhone 14? | 2023-04-11 | Yes, and this is noted under Bluetooth compatibility description. | Tonya Cooper | 2023-04-11 |
| Why don't i see the R or L on the charging case display?? | 2023-05-12 | It is marked in the case, you will see when the ear buds are out. | Sunny SD | 2023-05-12 |
| Can I use a black marker to darken the white control circle on the ear buds? | 2023-05-16 | Dear Customer, We do not recommend this. The white circle is the light source area. By the light of the earbuds you can determine the status of the earbuds. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| Do these have noise canceling tech? Also how many hours can you listen to music on one full charge? | 2023-03-10 | No noise cancellation and it lasts about 7 hours on full battery life. | Rodriguez… | 2023-03-11 |
| can this set of over the ear buds be used for tv? | 2023-03-13 | I believe if your tv has Bluetooth capability, you should be able to connect | Amanda M. | 2023-03-13 |
| can this set of over the ear buds be used for tv? | 2023-03-13 | Dear Customer, thanks for your question! This depends on whether your TV has Bluetooth capability. Our V7 wireless earbuds are compatible with most Bluetooth-enabled devices. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] Sincerely, GNMN Team | GNMN US | 2023-03-15 |
| How do I know these earphones are fully charged? | 2023-02-26 | Dear Customer, When putting the ear buds into the charging case, they will start charging automatically. Red light up means "being charged", Red light off means "fully charged". Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-02-26 |
| How do I know these earphones are fully charged? | 2023-02-26 | If the number displayed in the case is 100 your earbuds are fully charged. Anything less is the percentage that the earbuds are charged. So if it shows a number of 65 they’re 65% charged. | Barry R. | 2023-02-26 |
| Do these headphones have a Mic? can it be used for calls? | 2023-03-02 | Dear Customer, Yes, there are built-in microphones in each earbud. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-02 |
| Do these headphones have a Mic? can it be used for calls? | 2023-03-02 | Yes | L. Loveless | 2023-03-02 |
| How well do these work for phone calls? Is it clear for both caller and the person on the other end? | 2023-04-20 | So far they have been very clear without having to raise the volume really high.I did ask how I sounded and the caller said that I was very easy to hear. Better than last set | jazz hall | 2023-04-20 |
| Si son cómodos? No se caen al hacer actividad física? | 2023-04-14 | No hago mucha Actividad física pero se pueden ajustar bien a la oreja. | Maria | 2023-04-14 |
| Si son cómodos? No se caen al hacer actividad física? | 2023-04-14 | Son muy cómodos y no se caen, claros debes colocarlos bien, ejemplo a ver si me explico. Colócalos de adelante hacia atrás haciendo un pequeño giro para que se adapte a la oreja y es todo, además son flexible lo que evita que se quiebren o dañen. Te los recomiendo | andry j padron g | 2023-04-15 |
| Si son cómodos? No se caen al hacer actividad física? | 2023-04-14 | No se caen, son muy livianos y se adaptan muy bien | Huenopaltinto | 2023-04-15 |
| Tabletcan try pair with the Amazon fire tablet? | 2023-05-02 | Hello Trish. I was able to pair these with my iPad. It says that it pairs with MacBooks and android and fire tablet is like an android. I can’t say for sure….. but I imagine these would work with your Amazon fire tablet. | Tessa | 2023-05-02 |
| Do these have wireless charging capabilities | 2023-04-03 | Yes, they can charge in the charging case when it is charged. | Sam | 2023-04-03 |
| Do these have wireless charging capabilities | 2023-04-03 | I don't think so | Jaime | 2023-04-03 |
| Will it hurt the batteries if I put them back in charging case even though they don't need to be charged | 2023-05-17 | I put them back in the case so that I don't lose them. They will automatically turn off and should be fine if you don't plug them in. | MACan | 2023-05-19 |
| Will it hurt the batteries if I put them back in charging case even though they don't need to be charged | 2023-05-17 | I have been returning mine to the case when not in use, have not seen anything that should cause me concern.Plus there is no instructions with packaging that says to return only when in need of charging to the case. | Denmar | 2023-05-20 |
| Will it hurt the batteries if I put them back in charging case even though they don't need to be charged | 2023-05-17 | Dear Customer, thanks for your question! No, this will not hurt the battery. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-05-31 |
| Can the volume be adjusted using phone? | 2023-03-08 | Dear Customer, Of course! You can choose to adjust the volume via headphones or your phone. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 10am - 7pm EST] Sincerely, GNMN Team | GNMN US | 2023-03-10 |
| Can the volume be adjusted using phone? | 2023-03-08 | Dear Customer, Of course! You can choose to adjust the volume via headphones or your phone. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech 3. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm] Sincerely, GNMN Team | GNMN US | 2023-03-11 |
| Can you mold or bend these ear hooks to fit your ear? | 2023-03-03 | These are flexible rubber ear wraps and conform automatically to your ear | Doris Cornwell | 2023-03-03 |
| What is the Bluetooth version of these headphones? | 2023-03-02 | Bluetooth is 5.0 | Matheus Schossler | 2023-03-02 |
| What is the Bluetooth version of these headphones? | 2023-03-02 | That is an excellent question. I'm not entirely sure which version they are, but they paired with my brand new Galaxy S23 easily. I hope this info helps at least a little bit. | Jessica Tardona | 2023-03-02 |
| What is the Bluetooth version of these headphones? | 2023-03-02 | Dear Customer, thanks for your question! The Bluetooth version of these wireless earbuds is 5.3. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-02 |
| What is the Bluetooth version of these headphones? | 2023-03-02 | V7 | L. Loveless | 2023-03-02 |
| Is it compatible with samsung ao3s? | 2023-03-30 | Yes they work get with my z flip | Mary | 2023-03-30 |
| Is it compatible with samsung ao3s? | 2023-03-30 | Yes. It is compatible with anything with Bluetooth. | Po Chuy Ma | 2023-03-31 |
| Can the earbuds be shared by two people? We like to hike with one person wearing the left earbud and the other wearing the right earbud. | 2023-03-03 | I would think so as long as both are in range of the phone. | J. Darnell | 2023-03-03 |
| Can the earbuds be shared by two people? We like to hike with one person wearing the left earbud and the other wearing the right earbud. | 2023-03-03 | Dear Customer, thanks for your question! V7 can shared by two people! Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-04 |
| What does the number on the charging case represent? | 2023-03-06 | Dear Customer, The number represents the battery of the case. During charging, the charging case power display will show the battery in real time.The number will be display as 100 when fully charged. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-03-06 |
| What does the number on the charging case represent? | 2023-03-06 | Hello! It indicates the level of charge on the case itself. The headphones go into the case and the case charges them. | Amanda M. | 2023-03-06 |
| Is the model gnmn v7 a one-button does everything in an extremely frustrating? when 5 different function are on one button it becomes frustrating! | 2023-06-10 | Yes it's one button | Yavas Williams | 2023-06-10 |
| pueden conectarse a varios dispositivos a la vez? | 2023-04-26 | No lo sé lamentablemente no puedo ayudarte | sergio martinez | 2023-04-26 |
| pueden conectarse a varios dispositivos a la vez? | 2023-04-26 | Si...puedes hacerlo | Pat | 2023-05-09 |
| Earbuds are paired with my both my laptop & cell phone. cell rings but i cannot answer cell using the double tap. am i missing a set up step? | 2023-03-27 | The earphones should work when the phone rings. Please check your phones settings. Hope that helps. | Linda Barr | 2023-03-27 |
| How to connect with the phone? | 2023-02-27 | You connect through Bluetooth. Scan for Bluetooth devices on your phone and D8 will pop up as a device to pair. Click it and you will pair to ear buds. Super easy. | Daniel Perez | 2023-02-27 |
| How to connect with the phone? | 2023-02-27 | Dear Customer, thanks for your question! Step 1 - Prior to first use, please remove the blue insulation sticker. Step 2 - Place the earbuds back in the charging case to ensure they get activated. Step 3 - Take out twin earbuds out from charging case, they will automatically power on and enter pairing mode. Step 4 - Activate the Bluetooth setting on your phone, search and click "V7" to connect. For more details, please refer to the attached video. Any issues, please do not hesitate to contact us by: 1. Contact our through amazon message 2. Reach our After-sales email: support@gnmn.tech Sincerely, GNMN Team | GNMN US | 2023-02-28 |
| Where to contact after-sales service? | 2023-03-11 | Dear Customer, thanks for your question! You can contact us in three ways: 1. Call our after-sales number: (781) 678-8107 [Mon. - Fri., 11am - 8pm EDT] 2. Email our after-sale team at: support@gnmn.tech 3. Reach out through Amazon Message. Sincerely, GNMN Team | GNMN US | 2023-03-13 |
| Will these work with the iPhone 6s? | 2023-03-31 | Since the only phone I have is a Samsung Android phone, I have no idea how it will work on a Apple Iphone. My suggestion is to check with Customer Comments or check online. | ktesch | 2023-04-01 |
| How to control answering calls? | 2023-02-26 | Video could not be loaded | GNMN US | 2023-02-27 |