| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this work with Google Home? | 2023-04-17 | Yes, the security camera works with Google Home. | Dana Evans | 2023-04-17 |
| What kind of Micro SD card does this take? | 2023-04-29 | Hi, the product does not come with an SD card; you may purchase one according to your needs. It's compatible with Micro SD cards ranging from 8GB to 256GB. | Wonderlabs | 2023-05-05 |
| I want to install it in the gate of the parking lot, can I use WiFi connection? | 2023-01-13 | Yes, this is 100% WiFi model camera, the network is very stable. | Sonia | 2023-01-13 |
| Hi, i need just the Base holder, where can i buy? because i broken :( thanks | 2023-05-30 | Hello, we are sorry that we do not currently sell the camera base separately. You can contact the SwitchBot customer service team via the Amazon order page and we will help you with alternative solutions. | Wonderlabs | 2023-06-06 |
| Can you independently control the light and the siren | 2023-03-25 | Yes you can control the lights and sirens. | Tracey Tracey | 2023-04-22 |
| Can it record events? | 2023-04-17 | Yeah, it'll start recording when it senses any activity, and it'll also send a notification to your phone. Naturally, you can watch the playback once you're back home. | Brandi | 2023-04-17 |
| Does this havr a 10,000 mah battery or 5,200 | 2023-06-17 | Hello, the camera in this set comes with a 5200mAh battery and a solar panel, which can support unlimited power supply. Of course, we also have separately sold 10000mAh battery cameras and solar panels available for selection. 10000mAh battery camera: https://www.amazon.com/dp/B0B7J65V79 Solar panel: https://www.amazon.com/dp/B0BJ76VN9K | Wonderlabs | 2023-06-21 |
| How is the camera powered? | 2023-01-13 | It is powered by the built-in battery, and I have been using it for over a week with little to no reduction in power. | Mags | 2023-01-13 |
| Do you have anything that connects to 5g? | 2023-02-16 | I think connect to Wifi, not 5G or 4G | Mike Z | 2023-02-16 |
| Do you have anything that connects to 5g? | 2023-02-16 | Hi, this product supports 2.4Ghz WiFi only. | Wonderlabs | 2023-02-17 |
| Does this have continuous recording or only when motion or sound? Does it record sound? | 2023-02-19 | Hello, this outdoor camera can currently only be triggered by motion and start event recording, it cannot be triggered by sound or continuous recording. It can record sound. Feel free to contact the SwitchBot support team if you have any questions. Have a great day. | Wonderlabs | 2023-02-22 |
| Can I upgrade the capacity of the local storage? | 2023-01-13 | I think 256G is enough. And you can choose cloud storage in the app. | Aokdxho | 2023-01-13 |
| Can I watch the camera feed in google home? | 2023-05-23 | Hello, yes. You can watch the live monitoring screen through Google Home. | Wonderlabs | 2023-05-26 |
| How long does it record for? At what retrigger interval? | 2023-02-10 | Outdoor Spotlight Battery life will last for months with normal use, but please remember this is dependent on several factors, such as the frequency of use of the motion detection and the environment in which the product is used. In operation, the detection of a movement will trigger and start recording; if there is no movement within 10 seconds, the recording turns off. | Wonderlabs | 2023-02-15 |
| Can you attach magnetic mount to siding with adhesive instead of screws? | 2023-01-13 | Of course, you can use the 3M stickers included in the package to fix it. | Ngjjzde | 2023-01-13 |
| Where's the video gonna be saved? | 2023-04-17 | I got a 256G SD card that I've been usin' for like two weeks, and it's got a bunch of space left. Plus, this camera's got optional cloud storage if you want. | Keene | 2023-04-17 |
| Where's the video gonna be saved? | 2023-04-17 | Hello, thanks for your question. When an event occurs, it will be recorded on the micro SD card and in the cloud storage. | Wonderlabs | 2023-04-26 |
| Hey, how long does the battery for the Outdoor Spotlight Cam usually last? | 2023-04-17 | You know what, I've had this round outdoor camera for over two months now. I hooked it up to the included solar panel, so I don't even have to worry about taking it down to charge. It's pretty sweet! | Susan | 2023-04-17 |
| Is it difficult to install? | 2023-01-13 | The unique design of this camera makes it very easy to install. It only took me a few minutes. | kusio | 2023-01-13 |
| What's the night vision like on this ssecurity camera? | 2023-04-17 | It's awesome. I get a super clear color image even at night, and it covers the whole walkway in front of my yard. | PEDRO | 2023-04-17 |
| Does it support rtsp? | 2023-06-18 | Hello, thank you for your question. The SwitchBot outdoor spotlight camera currently does not support RTSP. | Wonderlabs | 2023-06-21 |
| What format are the files on the sd card (mp4, mov)? is it the same for the cloud storage? | 2023-02-22 | MP4 on SD card. I do not use the cloud storage, so not sure about that. | Amazon Customer | 2023-02-22 |
| How can you tell when it is fully charged? | 2023-02-21 | There's a status LED. Red = charging, Green = fully charged. I will also point out that if you insert your charging cable through the smallest opening on the rubber cover, you cannot see the status light and it's difficult to get some charging cables far enough through that opening to charge. If you open the larger rubber cover, it solves both of these issues. | Amazon Customer | 2023-02-22 |
| How does the battery get charged? | 2023-02-22 | Hello, it charges using the included USB cable. We also plan to release a solar panel for this outdoor camera, so stay tuned. | Wonderlabs | 2023-02-22 |
| Will this work with a Windows PC? | 2023-01-20 | Hello, this product can only be controlled on the mobile side at the moment. If you want to view the video on the PC, you can export the video from the SD card and view it. | Wonderlabs | 2023-01-29 |
| Does this require subscription? | 2023-04-22 | No it’s does not require a subscription. | Tracey Tracey | 2023-04-22 |
| Does this require subscription? | 2023-04-22 | No but it didn't work right | TLG | 2023-04-22 |
| Does this require subscription? | 2023-04-22 | Hello, thanks for your inquiry. The SwitchBot APP offers all basic functions for free without needing a subscription. If you'd like to use cloud services for additional video storage, we have discounted packages available. | Wonderlabs | 2023-04-26 |
| Is the back of this camera magnetic?? Can I attach it to a magnetic camera base? Why won't anyone answer me?? | 2023-02-11 | The back of the base is not magnetic. When you attach the camera to base it’s sits in the base and you can pull the camera out to charge the camera. | Tracey Tracey | 2023-04-22 |