| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera require open ports to view via internet? Ie; I'm wondering if it works over cellular data hotspot devices? | 2023-01-31 | The camera supports 2.4G wifi only. | R. Oswald | 2023-01-31 |
| Does this camera require open ports to view via internet? Ie; I'm wondering if it works over cellular data hotspot devices? | 2023-01-31 | I can only say, that with the installed app I have viewed from other states when traveling. | CRoth57 | 2023-01-31 |
| Does this camera require open ports to view via internet? Ie; I'm wondering if it works over cellular data hotspot devices? | 2023-01-31 | It requires Internet. I'm not sure a hot spot would work well with this type. I needed a good WiFi connection in able to make the camera work. Not sure if this helped.. | Amber Nummer | 2023-01-31 |
| Does this camera require open ports to view via internet? Ie; I'm wondering if it works over cellular data hotspot devices? | 2023-01-31 | Security camera is perfect -Thank ypu | Ardith Ishikawa | 2023-01-31 |
| Does this camera require open ports to view via internet? Ie; I'm wondering if it works over cellular data hotspot devices? | 2023-01-31 | Hello. The Camera only work with 2.4ghz WIFI. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-07 |
| I like this cameras ,I have one but I need a panel and I am thinking buy another camera | 2023-01-25 | Hello. If the install position could get the sunlight. It is better to have a solar panel to extend the battery life. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| what is "work indicator" toggle in settings? | 2023-04-28 | Hello, work indicator light is blue when camera is working. This is a feature that allows you to hide your camera's work indicator from others. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-30 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | My camera is about 100ft from the router. Maybe you have too many items connected to the router. Also, a lot could depend upon the router carrier. | Vinny | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | If you're using your phone to connect to your WIFI make sure that you have selected your router's name and then input the router password and that should connect you. Also make sure while doing this that you are not out of your router's distance range. | bobinphilly | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | I did not experience this difficulty. I have 2 cameras outdoors and both are connected to WiFi without wires. Is your WiFi at 2.4 or 5.0 ? I think it won’t work with the 5.0 WiFi. May want to check. | Michael Wilson | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | It will connect wirelessly to your WIFI network. Make sure you are in range and input the correct WIFI password and it should connect. | Marky B. | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | We had the same problem, but after it was plugged into the router and downloaded to the phone for a little bit, it worked, and it is great, we live in WV, and are able to keep an eye on the house from any state! | YAG | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | Should ask you a password to connect to wifi. Router gives you Wifi | Glenn | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | Works perfectly with wifi | Mounir Z. | 2023-01-25 |
| Can't connect to wifi, only if it's plugged into router? | 2023-01-24 | Hello. The PTZ security camera only could connect to 2.4ghz WIFI. If still could not connect , pls contact us by support@zumimall dot com Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| How much wifi memory does this cam use a month? | 2023-02-14 | It does not use Wi-Fi memory, just regular Wi-Fi | M.R. | 2023-02-14 |
| How much wifi memory does this cam use a month? | 2023-02-14 | Hello. It depends how many alert and recording. You don't need to worried the SD will not record after full . It will cover the earliest video. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-17 |
| What is "dormancy" mode? I have had the cam 6 days niw and it just started going into "dormancy" mode 2 days ago. Is there a way to undo this mode? | 2023-03-01 | I haven't had that problem yet, so I don't know. However I have had good results with customer service. Try them. | Mike B | 2023-03-01 |
| What is "dormancy" mode? I have had the cam 6 days niw and it just started going into "dormancy" mode 2 days ago. Is there a way to undo this mode? | 2023-03-01 | The only thing that I can think of is that you need to bring the battery inside and bring it to room temperature before charging it. See if that works. | Al | 2023-03-01 |
| What is "dormancy" mode? I have had the cam 6 days niw and it just started going into "dormancy" mode 2 days ago. Is there a way to undo this mode? | 2023-03-01 | I asked that question from the company and they stated that it goes into dormancy to save batter life. You can still get real time anytime as well as the motion activation will function upon movement. Most camera don't pick up animals. This particular camera picks up everything. | Vinny | 2023-03-01 |
| What is "dormancy" mode? I have had the cam 6 days niw and it just started going into "dormancy" mode 2 days ago. Is there a way to undo this mode? | 2023-03-01 | Hello, This is normal. When the camera has not detected a moving object for a long time, it will show that the camera is in dormancy. However, this does not affect the normal use of the camera. You can pass the camera while the camera is dormancy and observe whether it records. When it works, it will not display dormancy. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-09 |
| Will this camera connect to Smart TV to view? | 2023-04-25 | If the smart TV has the ability to install the necessary app; then it that should work. | Edward14J | 2023-04-25 |
| Will this camera connect to Smart TV to view? | 2023-04-25 | You would most likely be able to view camera footage by connecting your smart phone to your smart TV. Depending on your TV, how new and loaded with features, depends on how you are able to stream your phone view (I.e. ZUMIMALL app) to your TV | T C | 2023-04-25 |
| Will this camera connect to Smart TV to view? | 2023-04-25 | Hello, sorry, it won't, only supports our zumimall app or cloudedge app. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-26 |
| About how much data(GB) does one camera use per month? | 2023-04-25 | Hello, our cameras supports up to 128GB SD card. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-26 |
| Can camera be used without internet and have live feed if close by? I want to attach the camera to an inspection bot for under houses. | 2023-03-08 | Strictly wifi | bobinphilly | 2023-03-08 |
| Can camera be used without internet and have live feed if close by? I want to attach the camera to an inspection bot for under houses. | 2023-03-08 | This have to connect internet. | eric | 2023-03-09 |
| Can camera be used without internet and have live feed if close by? I want to attach the camera to an inspection bot for under houses. | 2023-03-08 | No! It can’t communicate with the phone without the app which needs the wi-fi | Al | 2023-03-09 |
| Can camera be used without internet and have live feed if close by? I want to attach the camera to an inspection bot for under houses. | 2023-03-08 | The camera requires internet. | Vinny | 2023-03-11 |
| Is the a way to set the camera up to take several snapshots as the motion is happing. like every 10 secs or something..snap ,snap, snap? | 2023-02-16 | Turn down the sensor | Amber Nummer | 2023-02-16 |
| Is the a way to set the camera up to take several snapshots as the motion is happing. like every 10 secs or something..snap ,snap, snap? | 2023-02-16 | Hello. Sorry that the security camera have not this function. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-17 |
| Is the a way to set the camera up to take several snapshots as the motion is happing. like every 10 secs or something..snap ,snap, snap? | 2023-02-16 | Hello. Sorry that the security camera have not this function. It could only take one picture and a video for a motion . Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-22 |
| I can not locate the manual, Where can I find one online? | 2023-03-03 | There is a QR code inside the attached manual inside the box Scan it and see the online version | Nabeel BARBAR | 2023-03-03 |
| Why does the app require my location? | 2023-01-10 | Hello. You don't need to allow the location. You could just cancel it. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-13 |
| My solar panel quit working in november. at first i thought because there is not sun the camera wasn't charging. how can i test the solar panel? | 2023-03-06 | Hello, The way to check whether the solar panel work is to check if the charging indicator of the camera will light on in a sunny day. It should be red when charging and blue when full charging. The solar panel only charge when have a direct sunlight. It will not charge in cloudy day and in shadow. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-09 |
| How can you tell your battery levels? | 2023-05-21 | It shows you in your app. | Stacey | 2023-05-21 |
| How can you tell your battery levels? | 2023-05-21 | It's will show you in the app if it's getting low | Travis gover | 2023-05-21 |
| How can you tell your battery levels? | 2023-05-21 | Hello, you could check in this way. "settings"- "battery management" - check the electric quantity. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-23 |
| How can you tell your battery levels? | 2023-05-21 | Hello, you could check in this way. "settings"- "battery management" - check the electric quantity. Hope it helps. | ZUMIMALL TECH US | 2023-05-23 |
| Does this model have rtsp support? | 2023-04-26 | Hello, With the app it s possible to look live and record action | Provo tci | 2023-04-26 |
| Does this model have rtsp support? | 2023-04-26 | Yes | Travis gover | 2023-04-26 |
| Does this model have rtsp support? | 2023-04-26 | Hello, sorry, it doesn't have. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-26 |
| Que alcance tiene para resivir fi-fi | 2023-02-19 | Tiene poco alcance no más de 20 metro para buena recepción , las paredes y objetos afectan mucho lo recepción | Edgar Dompe | 2023-02-19 |
| Que alcance tiene para resivir fi-fi | 2023-02-19 | Aproximadamente de 30 a 40 metros. | Carlos Alberto | 2023-02-20 |
| Que alcance tiene para resivir fi-fi | 2023-02-19 | Tiene buenas cobertura en wifi | Jesus | 2023-02-20 |
| Is there way to turn off the flood lights during the night? I want the light to be off when detecting motion? | 2023-03-31 | yes there is way setting on the app to to turn light on and off great cam the best i've ever had | helpful | 2023-03-31 |
| Is there way to turn off the flood lights during the night? I want the light to be off when detecting motion? | 2023-03-31 | Go to the live view of the camera and down in the right corner there is a light control button that turns them on and off. Hope this helps. | Jesse Shearer | 2023-03-31 |
| Is there way to turn off the flood lights during the night? I want the light to be off when detecting motion? | 2023-03-31 | Yes. Go to motion detection on your camera. At the bottom of the screen tap on audio warning and strobe light. Turn off white light warning | Floyd | 2023-03-31 |
| Is there way to turn off the flood lights during the night? I want the light to be off when detecting motion? | 2023-03-31 | Hello. Yes. You need to turn off it by following steps. 1. Close the Light Warning (Alarm management →Audio warning and strobe light →Close Audio warning and strobe light ） 2. Close the " Black and White night vision"（ Image Settings →Full Color Mode→Black and White night vision） Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-03 |
| Cuanto pies de cable trae el panel solar | 2023-03-27 | Aproximadamente 6 pies | Edgar Dompe | 2023-03-27 |
| Cuanto pies de cable trae el panel solar | 2023-03-27 | De 5’@ 4 | Jesus | 2023-03-27 |
| Why my night vision spot working? I put it on auto for vision day and night, but at night it is completely dark. | 2023-05-19 | Hello, if you mean the light won't come on when a motion is detected at night. You could try covering the lens with your hand for a few seconds, then releasing your hand to see if its red light comes on. If it does not light up, there is something wrong with the camera parts. Please contact us to apply for after-sales service. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-23 |
| Why my night vision spot working? I put it on auto for vision day and night, but at night it is completely dark. | 2023-05-19 | Hello, if you mean the light won't come on when a motion is detected at night. You could try covering the lens with your hand for a few seconds, then releasing your hand to see if its red light comes on. If it does not light up, there is something wrong with the camera parts. Please contact us to apply for after-sales service. Hope it helps. | ZUMIMALL TECH US | 2023-05-23 |
| I don't have wifi, does this work on Bluetooth? | 2023-04-04 | No, it requires wi-fi. Specifically, 2.4 GHz. It won't work with 5GHz AC/AX bandwidth. | M. Barnes | 2023-04-04 |
| I don't have wifi, does this work on Bluetooth? | 2023-04-04 | I'm unsure as I have wifi. I don't believe it would work with just Bluetooth. | goLunas | 2023-04-05 |
| I don't have wifi, does this work on Bluetooth? | 2023-04-04 | no, unfortunately it does not have Bluetooth. | Ronald T. | 2023-04-05 |
| I don't have wifi, does this work on Bluetooth? | 2023-04-04 | Hello, sorry, it needs 2.4Ghz wifi, Pls feel free to contact us if you have any problem. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-06 |
| I don't have wifi, does this work on Bluetooth? | 2023-04-04 | The camera is set up on your smart phone, but you DO need Wi-Fi. Upon initial set up, you will need to have your smart phone right next to the camera in its installed position. Once connected to your phone, the phone app tells you the strength of your Wi-Fi signal to your modem. It is the modem that sends the signal to your phone anywhere that you are. I hope this helps and Good Luck, Poppa Tee | Poppa Tee | 2023-04-12 |
| cloud storage? It says on the Amazon page 7 days free storage. Why I see other people have to pay for this? | 2023-05-15 | Hello, yes, it is with free 7-day cloud service. But every video taken will last only 6s. If you want 30-day cloud service and not to use SD card, it is a good choice, many customers will choose to buy cloud services. Hope it helps. | ZUMIMALL TECH US | 2023-05-15 |
| cloud storage? It says on the Amazon page 7 days free storage. Why I see other people have to pay for this? | 2023-05-15 | The seven day trial is free but after that seven days expires if you want to continue to store your footage in the cloud then you will have to pay a fee. You can also just get memory cards for your cameras and store your footage that you want to keep for free. I use my cameras with the motion activation feature on so it does not take up alot of unnecessary space on my memory cards. Hope this helps you out. | Floyd | 2023-05-15 |
| cloud storage? It says on the Amazon page 7 days free storage. Why I see other people have to pay for this? | 2023-05-15 | Hello, yes, it is with free 7-day cloud service. But every video taken will last only 6s. If you want 30-day cloud service and not to use SD card, it is a good choice, many customers will choose to buy cloud services. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-15 |
| cloud storage? It says on the Amazon page 7 days free storage. Why I see other people have to pay for this? | 2023-05-15 | I don't think anybody gets it for free, you may have free trial, i didn't subscribe for cloud storage, I use SD card on all three cameras i own | Danny | 2023-05-15 |
| We got the doorbell camera from this company, does this work with the same app? | 2023-02-08 | I believe if you have the same app it does connect to other devices just needs WiFi | Amber Nummer | 2023-02-08 |
| We got the doorbell camera from this company, does this work with the same app? | 2023-02-08 | You have to split your modeum/router between 2.4g and 5g or these cameras won't work,but yes to the question | Amy | 2023-02-08 |
| We got the doorbell camera from this company, does this work with the same app? | 2023-02-08 | Hello. Yes. They both work with ZUMIMALL app and CloudEdge app. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-10 |
| Is "custom detection areas" a standard feature (i.e. without subscription), or does it come only with subscription? | 2023-01-25 | You do not need a subscription | M.R. | 2023-01-25 |
| Is "custom detection areas" a standard feature (i.e. without subscription), or does it come only with subscription? | 2023-01-25 | Hello. It is a standard feature. It is without subscription. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| If using SD card (without subcription), can recorded clips be viewed from the app? | 2023-01-25 | Definitely. The recorded clips can be viewed on the app, without subscription. | W. Zhao | 2023-01-25 |
| If using SD card (without subcription), can recorded clips be viewed from the app? | 2023-01-25 | Yes, you can. Great camera. Have 10 | Tim Nguyen | 2023-01-25 |
| If using SD card (without subcription), can recorded clips be viewed from the app? | 2023-01-25 | Yes | virginia s. | 2023-01-25 |
| If using SD card (without subcription), can recorded clips be viewed from the app? | 2023-01-25 | Yes | B | 2023-01-25 |
| If using SD card (without subcription), can recorded clips be viewed from the app? | 2023-01-25 | Hello. Yes. You could check the recording in "History". Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| How come this one wont ship to me but the dual pack of the same one will? | 2023-06-01 | Hello, friend, if what you received is not what you bought, pls contact us in seller channel. And you may need to contact Amazon FBA customer service for help, hope it helps. | ZUMIMALL TECH US | 2023-06-01 |
| does it come with batteries | 2023-01-27 | Yes! 1 you need to recharge. It will last 1-3 months depending on use and weather | Al | 2023-01-27 |
| does it come with batteries | 2023-01-27 | No it has an internal lithium battery that can be charged by solar or an outlet | Stephen I. | 2023-01-29 |
| does it come with batteries | 2023-01-27 | Hello, Yes. The batteries is in the camera. It is rechargeable. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| Is this camera compatible with the mipc app? | 2023-04-02 | Hello , My security camera run with cloud app, it s possible to add Zumimall camera and tiejus camera.. for other one sorry i don t know. I you want more information about that you need to asking at zumimall customer service Thanks | Provo tci | 2023-04-02 |
| Is this camera compatible with the mipc app? | 2023-04-02 | Yes you can speak through it and hear the person speaking back | Jessica Saak | 2023-04-02 |
| Is this camera compatible with the mipc app? | 2023-04-02 | Hello. Sorry that the camera only support to ZUMIMALL and CloudEdge app. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-03 |
| Can all battery powered cameras by your brand be used with this solar panel? I have a different battery version that is no longer availab to view. | 2023-01-26 | Hello, The solar panel could use with camera model GX1S/F5 /GX2S. If you have any problem of the solar panel, pls contact us by support@zumimall dot com Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| Can I use it inside of my store? There are many people all the time. | 2023-02-07 | Yes, you can. I have 9 of these cameras and one of them is inside a barn. | TkB | 2023-02-07 |
| Can I use it inside of my store? There are many people all the time. | 2023-02-07 | I do not know of any reason you could not! As long as Wi-Fi works with a good signal. Enjoy! | wildaboutu | 2023-02-07 |
| Can I use it inside of my store? There are many people all the time. | 2023-02-07 | Anywhere really… | ENRIQUE SANCHEZ | 2023-02-07 |
| Can I use it inside of my store? There are many people all the time. | 2023-02-07 | Yes it can be used inside. | charles | 2023-02-07 |
| Can I use it inside of my store? There are many people all the time. | 2023-02-07 | Hello. Yes. It is okay. The security camera is a battery camera, If you want it long time working, you could plug in to avoid it run out of power. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-08 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | Go into your individual camera settings under sound settings you can disable the audio recording | Jesse Shearer | 2023-04-29 |
| Is it possible to prevent it from recording audio? | 2023-04-29 | Hello, sorry, it doesn't support to do this for now. For your safety, camera will record motion detected as a photo or video. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-30 |
| Can it be mounted on the ceiling or is it vertical only? | 2023-05-24 | I do not know if it can be mounted on ceiling. | marlyn gravning | 2023-05-24 |
| Can it be mounted on the ceiling or is it vertical only? | 2023-05-24 | Hi. It can be mounted on the ceiling because you can turn upside down the image. | Virgilio Alberto Cordon Illesc… | 2023-05-24 |
| Can it be mounted on the ceiling or is it vertical only? | 2023-05-24 | Hello, it can be installed in any direction. But we don't recommend you install it on the ceiling. It is installed by screws. And the ceiling can't hold the weight of the camera. Hope it helps. | ZUMIMALL TECH US | 2023-05-25 |
| Can it be mounted on the ceiling or is it vertical only? | 2023-05-24 | Hello, it can be installed in any direction. But we don't recommend you install it on the ceiling. It is installed by screws. And the ceiling can't hold the weight of the camera. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-25 |
| Can it be mounted on the ceiling or is it vertical only? | 2023-05-24 | No you cannot | Seth Colantonio | 2023-05-31 |
| Will the camera record all the time? | 2023-02-22 | only if you are watching it otherwise it records per the limits you set it up to record | wildaboutu | 2023-02-22 |
| Will the camera record all the time? | 2023-02-22 | Yes, as long as you have power and an app on your phone. | Papasan | 2023-02-22 |
| Will the camera record all the time? | 2023-02-22 | No. This camera does not record non-stop. It only records when it has been triggered by someone passing in front of it. | TkB | 2023-02-22 |
| Will the camera record all the time? | 2023-02-22 | Only when activated by motion and then only 30 seconds after or until the motion leaves its field of view. It will not rotate and follow the motion. | Christopher John Sexton | 2023-02-22 |
| Will the camera record all the time? | 2023-02-22 | Read the instruction | ENRIQUE SANCHEZ | 2023-02-22 |
| Will the camera record all the time? | 2023-02-22 | I believe it only records when motion is detected. | Richard Land | 2023-02-23 |
| Will the camera record all the time? | 2023-02-22 | Hello Sorry. The security camera will not record all the time. It is a motion detection camera. It will only record when triggered by motion. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-01 |
| How do I save video clips from the app to my phone's gallery ?? | 2023-06-08 | If you have a micro SD card inserted into the camera then you will be able to access & save the video clip to a computer and then electronically send it to an app on your phone to store onto your phone. From the Zumimal app, you can select the still image thumbnail from the video clip and save it directly to your phone’s photo file. You may also, but I’m not entirely sure, save from the video clip via the “album” tab in the video viewing page. I chose not to set up my “album” file option. | T C | 2023-06-08 |
| How do I save video clips from the app to my phone's gallery ?? | 2023-06-08 | Hello, friend These are the steps if you want to save video clip. 1.Pls view the recording video 2.Tape the “record” Button to begin the record 3.Tape the "record" Button again to stop the record u200bThen the video will be saved in your phone and Album. Hope it helps. | ZUMIMALL TECH US | 2023-06-08 |
| How do I save video clips from the app to my phone's gallery ?? | 2023-06-08 | It depends on your phone. | Deb | 2023-06-08 |
| How do I save video clips from the app to my phone's gallery ?? | 2023-06-08 | Yes | Amazon Customer | 2023-06-08 |
| Will it still record and save videos with out wifi? | 2023-05-10 | No | Sandi S. | 2023-05-10 |
| Will it still record and save videos with out wifi? | 2023-05-10 | No. Without Wi-Fi, the camera is offline. | PH Wiseman | 2023-05-10 |
| Will it still record and save videos with out wifi? | 2023-05-10 | Hello, sorry, our wifi camera could not work without wifi, hope it helps. | ZUMIMALL TECH US | 2023-05-11 |
| Will it still record and save videos with out wifi? | 2023-05-10 | Hello, sorry, our wifi camera could not work without wifi, hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-11 |
| How to change the battery? | 2023-02-23 | I haven't had to change the battery it's a chargeable battery I've had it for almost 5 months and haven't even had to charge it yet | Amber Nummer | 2023-02-23 |
| How to change the battery? | 2023-02-23 | Hello, The camera is new! And btw i never changed any batteries from my all camera for the last 3 years! You can charged by usb cable , for my all cameras are on zuzimall solar panel and everting s works great Thanks | Provo tci | 2023-02-23 |
| How to change the battery? | 2023-02-23 | It is a plug and charge. Atlest this is the way I charge the one I have | Larry… | 2023-02-23 |
| How to change the battery? | 2023-02-23 | Hello, Generally speaking, we do not recommend customers to disassemble the camera to replace the battery. This may lead to poor waterproof performance of the camera. so sorry. If you have any questions, please contact us. support@zumimall dot com Sophia | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-01 |
| Can you Connect or add additional cameras ? | 2023-03-26 | Yes, I monitor three of these cameras on the same app. | fred smith | 2023-03-26 |
| Can I connect one camera to two cell phones? | 2023-01-16 | Yes you can. | cincilee05 | 2023-01-16 |
| Can I connect one camera to two cell phones? | 2023-01-16 | Yes I have it on 3 | Grumpy turtle 🐢 | 2023-01-17 |
| Can I connect one camera to two cell phones? | 2023-01-16 | Yes. You can do | eric | 2023-01-17 |
| Can I connect one camera to two cell phones? | 2023-01-16 | Hello The camera could only set up on one cell phone. But if you want to check the camera on another phone. You could share the camera . Both of your phones need to install APP. Then log in to different accounts. How to share the camera? You could follow the next steps. 1. Click the setting button in the upper right corner 2. Click the share device option to share ① Scan QR code of friends to share ② Enter a friend account to share 4. Select the camera you want to share ① Scan QR code of friends to share ② Enter a friend account to share You could share 4 cameras with your friends.Note that it can only be shared with the same country account. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-17 |
| does it have motion tracking? | 2023-03-19 | No it still photos only. It would be nice if it tracked | Larry… | 2023-03-19 |
| does it have motion tracking? | 2023-03-19 | It has humanoid motion detecting within camera view. You can move camera but it doesn't move on its own. | STU | 2023-03-19 |
| does it have motion tracking? | 2023-03-19 | If you're asking if the camera follows "someone" to its rotational limit, the answer is no. | Edward14J | 2023-03-19 |
| does it have motion tracking? | 2023-03-19 | No, it does not. | TkB | 2023-03-19 |
| does it have motion tracking? | 2023-03-19 | It has motion detection, not tracking. | El chipi | 2023-03-19 |
| Can I download videos to my phone photo gallery? | 2023-04-05 | Video could not be loaded | Scorpionchick | 2023-04-05 |
| If i connect the camera to a outlet all day will I be able to record 24/7 instead of the motion detection? | 2023-03-24 | Yes the camera has three features, live history and cloud. make sure your (S D card is in place and you are good to go.. | Nate Adams | 2023-03-24 |
| If i connect the camera to a outlet all day will I be able to record 24/7 instead of the motion detection? | 2023-03-24 | This camera only records in little clips it doesn’t matter what it’s power sources | genaro | 2023-03-24 |
| If i connect the camera to a outlet all day will I be able to record 24/7 instead of the motion detection? | 2023-03-24 | You could but it's not an "automictic" thing. you'd have to go into the app and hit the record button manually. Otherwise, it's motion detection only. Not sure how much footage you'd get. It would depend on the size of the microSD card you put in and whether or not you've activated the optional cloud storage feature. | M. Barnes | 2023-03-24 |
| in a previous question it was asked if the camera can be mounted upside down. instead of a horizontal mounting as shown how about a vertical mountin | 2023-04-25 | Hello, yes, all directions for camera are ok, left, right, up, or down. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-26 |
| How do I get to record things other than humans, what are the settings? | 2023-04-27 | Hello, "settings"-"alarm management"-"motion detection"-"custom mode"-"turn off "day humanoid detection" and "night humanoid detection". Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-28 |
| Can you view multiple cameras ar the same time in a split screen situation…I own 3 and I want to know if this can done | 2023-03-31 | I can view multiple cameras at once using the CloudEdge app. | jsps | 2023-03-31 |
| Can you view multiple cameras ar the same time in a split screen situation…I own 3 and I want to know if this can done | 2023-03-31 | You can add up to four cameras on the appt….but, you can only view one at a time….. | Benjamin S. | 2023-03-31 |
| Can you view multiple cameras ar the same time in a split screen situation…I own 3 and I want to know if this can done | 2023-03-31 | Yes, you can view up to 4 cameras at the same time. | TkB | 2023-04-01 |
| Can you view multiple cameras ar the same time in a split screen situation…I own 3 and I want to know if this can done | 2023-03-31 | Hello, Yes. The button is in Upper right corner the homepage which is next to the "+" Thank you . | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-03 |
| How to I control how long the recording records after motion is detected and how do i chose? | 2023-03-03 | Hello Christine, I use the basic setup and i don t need to adjusted anythings And with zumimall (cloudedge) app you have a lot of option to setup your camera Thanks | Provo tci | 2023-03-03 |
| How to I control how long the recording records after motion is detected and how do i chose? | 2023-03-03 | Once you have it all set-up you can choice these options on your cell phone that reports to you about the camera. Also make sure you buy the extra Storage Card 120GB and put it inside of the camera. I have mine set-up to only record 7 seconds when it first detects motion. If the movement stops after that 7 second, it will stop recording. If however, the Montion continues it will continue to record until it runs out of memory, or the motion stops for more than 7 seconds. I think max recording time is 4 hours. | Christopher John Sexton | 2023-03-03 |
| How to I control how long the recording records after motion is detected and how do i chose? | 2023-03-03 | If you have a SIMS card in your camera it will keep your pictures and videos on the card. In your settings of the app there are options on how long you want your footage on. If I'm correct I believe that with motion detection doesn't have an option to record just pictures of what was detected also the sensitivity of the motion detection is adjustable. Hopefully I helped you with this question | Amber Nummer | 2023-03-03 |
| How to I control how long the recording records after motion is detected and how do i chose? | 2023-03-03 | Settings >> Alarm management >> Custom mode >> then choose what good for you 10 or 20 or 30 seconds | Nabeel BARBAR | 2023-03-03 |
| How to I control how long the recording records after motion is detected and how do i chose? | 2023-03-03 | In settings go to "motion detection" and then choose "custom mode". You will then have options for recording time and interval. | TkB | 2023-03-04 |
| What are the instructions to turn off human only feature? | 2023-02-12 | If you bought the gx2s pan and tilt cameras like mine they do not have that feature. With the research I've done zumimall calls it AI and most likely provides it with more expensive cameras. However if yours does have the feature I feel the controls will be in the settings for your camera in the zumimall app you must download for them to work. Hope this helps. Good luck. | jason ellison | 2023-02-12 |
| What are the instructions to turn off human only feature? | 2023-02-12 | Tap the hexagon shape on home of the app, go to Notification Setting, there you will be able to make your selections. | Jacinta | 2023-02-12 |
| What are the instructions to turn off human only feature? | 2023-02-12 | I think your question is more to the sensitivity of the camera. It is changeable in the settings, alert notifications area. I hope this helps. | Edward14J | 2023-02-12 |
| What are the instructions to turn off human only feature? | 2023-02-12 | Go to Settings >> Alarm management >> Custom mode >> then turn off the two options (day humanoid detection) and (night humanoid detection) | Nabeel BARBAR | 2023-02-12 |
| What are the instructions to turn off human only feature? | 2023-02-12 | In motion section under custom mode turn off humanoid detection | Amazon Customer | 2023-02-12 |
| What are the instructions to turn off human only feature? | 2023-02-12 | You go into the settings for the camera on the app, then go to "Alarm Management", then go to "Working Mode" section that you have selected. There are toggle switches to turn off human only detection for both day and night. This will the switch your "Working Mode" to "Custom Mode". | M. Barnes | 2023-02-13 |
| What are the instructions to turn off human only feature? | 2023-02-12 | Hello. If you turn off the human only, the camera will be trigger by car and animal. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-14 |
| Does this camera have faster detection my wife was able to walk all around car and start backing up before it recorded its on 10 | 2023-02-18 | My camera records right away. Maybe there is something bad with your camera. | El chipi | 2023-02-20 |
| Does this camera have faster detection my wife was able to walk all around car and start backing up before it recorded its on 10 | 2023-02-18 | Hello, Please check the WIFI signal and adjust the sensitivity to 10. WIFI signal should be above 95%. Pls feel free to contact us by support@zumimall dot com Sophia | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-22 |
| Can I view on my computer monitor? | 2023-06-10 | Hello, friend. I am so sorry, this outdoor wireless camera could not be viewed on computer. | ZUMIMALL TECH US | 2023-06-12 |
| Can I view on my computer monitor? | 2023-06-10 | Yes | fl nana | 2023-06-12 |
| How much network data(gb) does this camera use in a month on wi-fi or hotspot? | 2023-04-26 | Very, very little, even though I have unlimited internet, I did notice one time that camera data usage was something like 1.5mb | Danny | 2023-05-07 |
| The app keeps logging me off...how do I stop this from happening? | 2023-01-14 | TRY delete the app and reload again and then delete the cameras then load cameras again just like you originally did when you did the first time. Might work for you, it did for me. Lots of luck! | wildaboutu | 2023-01-14 |
| The app keeps logging me off...how do I stop this from happening? | 2023-01-14 | Hello. Did you share your account and password to others? Pls try to change your password. Also pls try to clear mobile phone and app cache. If not work, pls contact us by support@zumimall dot com Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-17 |
| Do you insert an sd card or micro sd card? | 2023-06-04 | Hello, friend. Our camera supports up to 128G SD card or micro SD card. It is recommended to use genuine Kingston, SanDisk and other Micro SD cards. Micro SD card must meet the following conditions: read and write speed requires C10 level, file format FAT32. Before using it, please format it in the FAT32 or exFAT file system format on the computer, insert it to the camera in the off state, then turn it on. Pls check if it is in the FAT32 or exFAT file system format before you insert in to th camera. Hope it helps. | ZUMIMALL TECH US | 2023-06-05 |
| Do you insert an sd card or micro sd card? | 2023-06-04 | Micro one | LONG LE | 2023-06-05 |
| Is there a livestream option? | 2023-06-09 | Yes as long as you have wifi it has an encrypted channel with live feed and camera control | mikie | 2023-06-10 |
| Is there a livestream option? | 2023-06-09 | Hello, friend, you could click the triangle mark or the device name on "Home" page in app. Hope it helps. | ZUMIMALL TECH US | 2023-06-12 |
| Can it record 24 hours? Why can't I share to my family's mobile phone? | 2023-05-18 | Im not sure if you can record 24 hours using the cloud or not i dont use that part of the service and i believe you would only get about two hour with the sd card. I havent taken the time to figure out the share thing yet as i am home almost all the time. | Jesse Shearer | 2023-05-18 |
| Can it record 24 hours? Why can't I share to my family's mobile phone? | 2023-05-18 | U can record but u have to sign up for that service. There is a fee though. Also u can share camera viewing via email. | Sandra | 2023-05-18 |
| Can it record 24 hours? Why can't I share to my family's mobile phone? | 2023-05-18 | I just went through the share process and got it working. Who ever you want to share with has to build an account and on the share page where it says scan qr code or enter account hit enter account and follow the instructions. It took about 5 minutes for the whole process. | Jesse Shearer | 2023-05-18 |
| Can it record 24 hours? Why can't I share to my family's mobile phone? | 2023-05-18 | Hello, sorry, it doesn't support all-day record. Please verify that your family chose the same country or region as you when creating the account. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-22 |
| Can it record 24 hours? Why can't I share to my family's mobile phone? | 2023-05-18 | Hello, sorry, it doesn't support all-day record. Please verify that your family chose the same country or region as you when creating the account. Hope it helps. | ZUMIMALL TECH US | 2023-05-22 |
| No video recording , i buy 3 cameras and have the 128gb sim card in it but the camera only record a picture not a video. did i miss something ? | 2023-02-06 | the videos are saved under the History. When you select a camera, it shows the live view window. You can click the History, the videos will show up there if there is any. | W. Zhao | 2023-02-06 |
| No video recording , i buy 3 cameras and have the 128gb sim card in it but the camera only record a picture not a video. did i miss something ? | 2023-02-06 | From my experience it will only notify you on your phone through the app and show you a still photo. If you want video you have to manually select and control it through the app like you were filming with a video cam. | bobinphilly | 2023-02-07 |
| No video recording , i buy 3 cameras and have the 128gb sim card in it but the camera only record a picture not a video. did i miss something ? | 2023-02-06 | Hello. Pls check if the SD had been recognized by camera. You need to format it in "recording management" Would you mind to have a try? Pls feel free to contact us by support@zumimall dot com Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-08 |
| does this work with the icsee app? | 2023-03-22 | I am not familiar with that app. I use Cloudedge and love it! | jsps | 2023-03-22 |
| does this work with the icsee app? | 2023-03-22 | Yes this is a great camera. Easy to install and great features. | Bryant Guynn | 2023-03-23 |
| Will this work with iPhone se ? | 2023-05-11 | Hello, yes, this camera supports zumimall app or cloudedge app, which could be downloaded on iPhone, hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-11 |
| Will this work with iPhone se ? | 2023-05-11 | Yes they do | Kaya Dee | 2023-05-11 |
| Will this work with iPhone se ? | 2023-05-11 | The app is available on the apple store, so there is not a reason it wouldn't work with your iPhone SE. | Edward14J | 2023-05-11 |
| Will this work with iPhone se ? | 2023-05-11 | Yes, I view cameras on my iphone | Sandra | 2023-05-11 |
| Will this work with iPhone se ? | 2023-05-11 | Yes it will | Stephanie | 2023-05-11 |
| Will this work with iPhone se ? | 2023-05-11 | Hello, yes, this camera supports zumimall app or cloudedge app, which could be downloaded on iPhone, hope it helps. | ZUMIMALL TECH US | 2023-05-11 |
| Can you set up in one location and move camera to another address about 7 miles away? | 2023-05-07 | It doesn't matter where you mount the camera as long it has access to wifi. I can open my app from work and I can see what's going on around my home. | Lurking Shadow | 2023-05-07 |
| Can you set up in one location and move camera to another address about 7 miles away? | 2023-05-07 | Yes, you can delete camera off of a system in the first place and then re-connect at new location. You need WiFi and you can just do as you did when you set it up originally | Danny | 2023-05-07 |
| Can you set up in one location and move camera to another address about 7 miles away? | 2023-05-07 | Not likely unless you move the same wifi signal device that you set up the camera with to the new 7 mile away location. However, you can change wifi router signal to a different device by pressing reset button on camera, and going back through the set up in order to reprogram a connection to a new or different wifi/ router device. | T C | 2023-05-08 |
| Can you set up in one location and move camera to another address about 7 miles away? | 2023-05-07 | You will have to reset the camera to the wifi at the new location…. | Benjamin S. | 2023-05-08 |
| Can you set up in one location and move camera to another address about 7 miles away? | 2023-05-07 | Hello, the first thing you need to do is to make sure that your camera can receive more than 80 percent of the router signal from 7 miles away. Otherwise, the camera may not work properly. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-08 |
| Can you set up in one location and move camera to another address about 7 miles away? | 2023-05-07 | Hello, the first thing you need to do is to make sure that your camera can receive more than 80 percent of the router signal from 7 miles away. Otherwise, the camera may not work properly. Hope it helps. | ZUMIMALL TECH US | 2023-05-08 |
| Would this work for a remote area with no wifi or internet? Looking for something for my cabin 2 hours away. | 2023-06-11 | I would say no. | JACK PADGETT | 2023-06-11 |
| Would this work for a remote area with no wifi or internet? Looking for something for my cabin 2 hours away. | 2023-06-11 | I seriously doubt that it would, because it uses the Wi-Fi of the home to send you your signals and your alerts. You would have to buy a standalone system that was hardwired into a monitor in the home. | Miyagi | 2023-06-12 |
| Would this work for a remote area with no wifi or internet? Looking for something for my cabin 2 hours away. | 2023-06-11 | Hello, friend. I am so sorry, this wifi camera could not work without wifi or internet. | ZUMIMALL TECH US | 2023-06-12 |
| Would this work for a remote area with no wifi or internet? Looking for something for my cabin 2 hours away. | 2023-06-11 | You would not be able to see the pictures it takes | fl nana | 2023-06-12 |
| Would this work for a remote area with no wifi or internet? Looking for something for my cabin 2 hours away. | 2023-06-11 | No, ma'am.. It is a wireless, wifi connected camera.. | Chelsey | 2023-06-14 |
| Wifi range, anyone getting 80 feet from router? | 2023-02-22 | I didn’t try that far. Mine is setup about 50 feet from router. | Michael Wilson | 2023-02-22 |
| Wifi range, anyone getting 80 feet from router? | 2023-02-22 | getting roughly 65 feet | bobinphilly | 2023-02-22 |
| Wifi range, anyone getting 80 feet from router? | 2023-02-22 | I have mine mounted well over 100ft from the router. However, it might depend on the type router your using. | Vinny | 2023-02-22 |
| Wifi range, anyone getting 80 feet from router? | 2023-02-22 | Hello, Different routers have different signals and coverage. The intermediate barrier will also affect the WIIF signal. If the distance is far, it is recommended to use WIFI extender to make the camera obtain better signal. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-28 |
| Is this compatible with Echo show? Not the dot. Echo show. | 2023-03-03 | I do not believe it is compatible | Amber Nummer | 2023-03-03 |
| Just got my camera. I connected it to charge and the red light came on. After about an hour the light began blinking red then blue? | 2023-02-22 | I think if it's blue than it's working. The red light is on while charging or when it needs to be reset | Amber Nummer | 2023-02-23 |
| Can i use this Exclusively with my cell phone? | 2023-04-14 | Yep!!! It works pretty good too. | Ronald T. | 2023-04-14 |
| Can i use this Exclusively with my cell phone? | 2023-04-14 | Hello, you can use app on your phone. And this camera needs 2.4G wifi to work, hope it will help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-14 |
| Can i use this Exclusively with my cell phone? | 2023-04-14 | Yes you can | Stephanie | 2023-04-14 |
| Can i use this Exclusively with my cell phone? | 2023-04-14 | Yes,you can do. Recommend you to buy this with solar panel. Battery last only 2 months. | Seungtaek Lim | 2023-04-14 |
| What are the measurements of the camera and of the solar panel? | 2023-02-15 | Fits in 3” x4”x8”. Box | ENRIQUE SANCHEZ | 2023-02-15 |
| What are the measurements of the camera and of the solar panel? | 2023-02-15 | Camera is 5" x5" Solar panel is 8" x8" | Christopher John Sexton | 2023-02-15 |
| What are the measurements of the camera and of the solar panel? | 2023-02-15 | Hello. For the security camera , it is 95*133*153mm For the solar panel, it is 173*120*10mm Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-17 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | If it has power u can do it with out wifi but if u don't have a SD card in it then it will not record motion with or with out wifi. | Kaya Dee | 2023-04-08 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | There is not an alternative way to connect to the camera, except with 2G WiFi. Once set up; as long as you have continuous WiFi signal to the camera, you can control your camera, using your phone on any other signal(cellular, or other WiFi). | Edward14J | 2023-04-08 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | Yes, he needs 2.4G WiFi link, you can control him at any time, once he finds something moving, he will call the police | oscar | 2023-04-08 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | You will view the camera footage and use is pan and tilt options using the app on your phone from anywhere. You need wifi for the cameras themselves to function and transmit the information to your app. FYI they work great! | Floyd | 2023-04-08 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | Yes they have to have the Wi-Fi to communicate. | Jesse Shearer | 2023-04-09 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | Yes…. | Benjamin S. | 2023-04-09 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | yes you do everything runs through app on computer or phone | helpful | 2023-04-09 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | I don't know. I couldn't get the camera to connect to the app so I returned it. | Claudia Brydon | 2023-04-10 |
| Do i need wifi to use the camera functionality (ie; pan, tilt, or to view what it is seeing)..? | 2023-04-08 | Hello, when connect first time, you need to make camera and phone use the same wifi, after finished, make camera working with 2.4G wifi, and your phone can do these with any internet. Hope it help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-10 |
| Does the company have security footage if my camera didn't record? | 2023-03-05 | Only if you subscribe to their cloud service, which to me is expensive. | charles | 2023-03-05 |
| Does the company have security footage if my camera didn't record? | 2023-03-05 | Company does not monitor. You are on your own. | A. Stephany, Jr. | 2023-03-05 |
| Does the company have security footage if my camera didn't record? | 2023-03-05 | Hello. Sorry. We will have not any footage from camera. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-09 |
| Does the company have security footage if my camera didn't record? | 2023-03-05 | No they dont | TJU Services | 2023-03-10 |
| Whay will happen if i had an 500gb micro sd card? | 2023-03-08 | It will only use I think 125 | TJU Services | 2023-03-10 |
| Does it work with SmartThings? | 2023-02-20 | Hello. Sorry. The security camera only support to ZUMIMALL and CloudEdge app. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-22 |
| Can each camera be used at separate locations? | 2023-06-04 | Yes | LONG LE | 2023-06-05 |
| Can each camera be used at separate locations? | 2023-06-04 | Hello, friend. Yes, our cameras could be used on separate locations. Hope it helps. | ZUMIMALL TECH US | 2023-06-05 |
| Can each camera be used at separate locations? | 2023-06-04 | Yes long as you have power/Wi-Fi to it | Seth Colantonio | 2023-06-06 |
| How do you install this camera?? Do you have to use screws ?? | 2023-04-05 | It has a metal backing that you'll need screw into the wall. Then you attach the camera to the backing. | goLunas | 2023-04-05 |
| How do you install this camera?? Do you have to use screws ?? | 2023-04-05 | There is a mounting plate that is screwed onto the mounting surface and the square white part that you see at the back of the camera with the two knobs (there are actually 4 knobs-- 2 on each side) are used to secure the camera in place. | Jacinta | 2023-04-06 |
| How do you install this camera?? Do you have to use screws ?? | 2023-04-05 | Hello, yes, you have to use screws to install the camera. Pls feel free to contact us if you have any problem. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-06 |
| Will this camera work with a wireless firstrend dvr system? | 2023-04-15 | Hello, sorry, our cameras only support our app: ZUMIMALL or Cloudedge. Hope it will help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-17 |
| What about if the power goes out? | 2023-04-10 | If it is fully charged it will last two weeks depending on how you use the camera. If you just quick check it will last, but if you are monitoring it I'm not sure of anything past 4 days. | Larry… | 2023-04-10 |
| What about if the power goes out? | 2023-04-10 | It runs on a battery with a solar charger. | SamIAm | 2023-04-10 |
| What about if the power goes out? | 2023-04-10 | The power going out wont affect this. It is solar powered, meaning it runs on the energy collected by that solar panel. It is not plugged into an electrical outlet at all - so if you power goes out it has no effect on this, it will keep working. | Jessica Saak | 2023-04-10 |
| What about if the power goes out? | 2023-04-10 | Hello, you could take it down and use a usb cable to charge. If you use a solar panel, you don't need to do it unless there is no much sunlight. Hope it will help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-10 |
| If i am 20 miles away from home will i be able to see camera view using zumimall app? | 2023-02-27 | I use the Cloudedge app so am unsure about the Zumimall. I can pick up my cameras easily however. | jsps | 2023-02-27 |
| If i am 20 miles away from home will i be able to see camera view using zumimall app? | 2023-02-27 | As long as you have Internet, wherever you’re at on your phone, then yes, you can see your cameras from anywhere in the world using that app. | n | 2023-02-27 |
| If i am 20 miles away from home will i be able to see camera view using zumimall app? | 2023-02-27 | No. This camera isn’t worth the money. It stopped working. The motion detection and setting up grid area never worked. | Amazon Customer | 2023-02-27 |
| If i am 20 miles away from home will i be able to see camera view using zumimall app? | 2023-02-27 | Yes, as long as you have access to the internet. | El chipi | 2023-02-27 |
| If i am 20 miles away from home will i be able to see camera view using zumimall app? | 2023-02-27 | Yes you should be able to | Glenn | 2023-02-27 |
| If i am 20 miles away from home will i be able to see camera view using zumimall app? | 2023-02-27 | Hello. Yes. You just need to connect to the camera to your home 2.4ghz WIFI. And you could check anywhere when you have network on your phone. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-01 |
| We have icloud for our computer. will we need a new account for this device? i assume icloud will contact us when 7 day trial is completed. | 2023-05-23 | Hello, I am sorry to tell you that this camera could not be used on computer and it supports ZUMIMALL app or CloudEdge app on phone. What's more, it will not contact you if 7 day trial is completed, but you could use lifetime free 7 days cloud service after you have updated your firmware and app to the latest version. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-25 |
| We have icloud for our computer. will we need a new account for this device? i assume icloud will contact us when 7 day trial is completed. | 2023-05-23 | Hello, I am sorry to tell you that this camera could not be used on computer and it supports ZUMIMALL app or CloudEdge app on phone. What's more, it will not contact you if 7 day trial is completed, but you could use lifetime free 7 days cloud service after you have updated your firmware and app to the latest version. Hope it helps. | ZUMIMALL TECH US | 2023-05-25 |
| Can this be placed outside without overhead cover? | 2023-02-12 | I am sure they would be just fine. I mounted mine under my eves. I didn’t want them to be easily seen and thereby, stolen. Also I didn’t want them to be obvious. I will tell you, these are some of the most clear cameras. I can also pan 180 degrees from one end of my yard to the other. | Amazon Customer | 2023-02-12 |
| Can this be placed outside without overhead cover? | 2023-02-12 | Yes. It's waterproof but the cord from the solar charger should have a drip loop so water can't find its way into the outlet. | R. Oswald | 2023-02-12 |
| Can this be placed outside without overhead cover? | 2023-02-12 | Yeah they seem to be pretty weather proof. I have mine mounted on the siding of the house under the soffit overhang. They have been out there for a few months of winter weather in northern Indiana with no problems. | Roadcall | 2023-02-12 |
| Can this be placed outside without overhead cover? | 2023-02-12 | I don’t know yet we haven’t put them up yet. Sorry we live out in the country so I’m hoping they will work good check back with me when it gets a little warmer and I’ll let you know | Kim Kunzie | 2023-02-13 |
| Can this be placed outside without overhead cover? | 2023-02-12 | Yes | goLunas | 2023-02-13 |
| Can this be placed outside without overhead cover? | 2023-02-12 | Yes. I have 2 camera that are not covered on lights poles and no problem with weather conditions. The cameras has been up for two weeks and has 5 heavily within those two weeks and cameras are working fine. | Mitchell | 2023-02-13 |
| Can this be placed outside without overhead cover? | 2023-02-12 | Hello. Yes. The security camera is waterproof. It don't need a cover. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-14 |
| Is it just me, or is the video really not that great at all? Like compared to my ring doorbell it's bad. | 2023-06-16 | Switch from SD to had for a better picture. | marlyn gravning | 2023-06-16 |
| Is it just me, or is the video really not that great at all? Like compared to my ring doorbell it's bad. | 2023-06-16 | When you look at the camera live in the lower right corner you'll see either SD or QHD, if the SD click on it and select QHD then compare | Danny | 2023-06-16 |
| Does this come with free cloud storage.some do 7 days free | 2023-03-31 | It does come with 7days free then charged from then on. I don't know how much because I just have a SD card in mine that I go back on for whatever reason I need to. | Kaya Dee | 2023-03-31 |
| Does this come with free cloud storage.some do 7 days free | 2023-03-31 | Not sure if it's free. I'm using a SD card | D. Crawley | 2023-04-02 |
| Does this come with free cloud storage.some do 7 days free | 2023-03-31 | Hello. After you receive the camera, you only need to update to the new firmware to get the free cloud storage. The basic free cloud storage only record 6s for each alert message. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-03 |
| What are the wifi speed specifcations for this to work? motion screenshots work fine but no live feed or cam functions. | 2023-03-24 | Believe you need 2.4 Pretty sure it lists that in setup instructions. If you’re using a 5, you may have issues. I’m not 100% sure as I don’t have 5 but my setup works fine. Did you put SIM card in? | Michael Wilson | 2023-03-24 |
| Will they make this camera in black? | 2023-02-13 | I didn't see it available on line. You can call the company and maybe they can answer your question. | Vinny | 2023-02-13 |
| Will they make this camera in black? | 2023-02-13 | I literally covered the front and inter with blue painting tape. I spray painted it with a gloss green to blend in against my neighbor's bushes. Perfect. | Tim Nguyen | 2023-02-14 |
| Will they make this camera in black? | 2023-02-13 | Hello Sorry that this camera will not have black color. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-14 |
| can it be mounted under an eve? (upside down) | 2023-04-22 | Yes it can be mounted upside down. Their is a bracket that mounts separate from the camera. Once you mount the bracket where you want it then the camera attaches to the bracket. Easy mount you should not have any issues. | Floyd | 2023-04-22 |
| can it be mounted under an eve? (upside down) | 2023-04-22 | The camera has feature or option whatever you call it that allows you to flip screen, so even though I didn't try mounting it upside down I don't see why not because once you get upside down picture you just go to settings and flip screen and leave it that way | Danny | 2023-04-22 |
| can it be mounted under an eve? (upside down) | 2023-04-22 | Yes, it has a "flip view" mode to allow for you to view the footage on your phone. The camera rotates side to side but I don't know how much would get cut off if it were mounted upside down and you rotated it up and down. | Jessica Saak | 2023-04-22 |
| can it be mounted under an eve? (upside down) | 2023-04-22 | Yes | Amazon Customer | 2023-04-23 |
| can it be mounted under an eve? (upside down) | 2023-04-22 | Hello, yes, and if you want to do a screen flip, just in app: "settings"-"image settings"-"screen flip", hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-24 |