| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where is the SD Card access? | 2023-04-24 | You have to physically raise the center lens part of the camera to upper limit while camera is off. As you gently raise it by hand the SD card slot will be visible. | Old Man River | 2023-04-27 |
| Where is the SD Card access? | 2023-04-24 | Video could not be loaded | Old Man River | 2023-04-27 |
| Where is the SD Card access? | 2023-04-24 | The Micro SD card slot is located beneath the camera's main lens area. To access the slot, please raise the lens vertically until the Micro SD card slot is revealed. | TP-LINK Support Force | 2023-05-02 |
| After recordings reach 256gb, will it record in a loop from beginning or do i have to format/delete the sd card then it will start again? | 2023-05-13 | It loops | Chris | 2023-05-13 |
| After recordings reach 256gb, will it record in a loop from beginning or do i have to format/delete the sd card then it will start again? | 2023-05-13 | Hi! Once the Micro SD card reaches full capacity, the oldest data will be overwritten by the newest (loop). | TP-LINK Support Force | 2023-05-15 |
| After recordings reach 256gb, will it record in a loop from beginning or do i have to format/delete the sd card then it will start again? | 2023-05-13 | The oldest data will automatically be overwritten by the newest, once the Micro SD card reaches capacity. | TP-LINK Support Force | 2023-05-19 |
| Does this one have a type c input? | 2023-04-26 | The EC 71 black has a round power supply input instead of either USB types. | Old Man River | 2023-04-27 |
| Does this one have a type c input? | 2023-04-26 | Hi! No, the power cord input on the Kasa EC71 Pan/Tilt Camera is a barrel-type connector. | TP-LINK Support Force | 2023-05-02 |
| Homekit? synology nas? protocols? compatible with other apps and programs? mic and light off option? | 2023-06-08 | Kasa has the easiest to use products and are way cheaper! New to smart home? Start here, and if you find that you need more than upgrade to more expensive products. I think you'll find that kasa has the basics covered... | Steve Ahles | 2023-06-08 |
| I have the white Kasa camera they sent me a different power cord than my first Kasa camera. If the manufacturer is reading this can uplease reach out? | 2023-05-31 | For support with your Kasa camera, including part replacement requests, please contact our support team through our official website. | TP-LINK Support Force | 2023-06-06 |
| Could it be connected by wire to internet? Wich wifi does it use 2.4 Ghz or 5 Ghz? | 2023-05-26 | wireless and 2.4Ghz | Dan | 2023-05-26 |
| Could it be connected by wire to internet? Wich wifi does it use 2.4 Ghz or 5 Ghz? | 2023-05-26 | Hi! No, the camera does not support Ethernet connectivity. The camera supports 2.4GHz Wi-Fi for network connectivity. | TP-LINK Support Force | 2023-05-31 |
| Do you sell an extension cord for the power wire? | 2023-05-23 | It comes with a fairly long cord with a standard 10 V wall plug. If you need an extension cord any regular extension cord will do. | Richard C. | 2023-05-23 |
| Do you sell an extension cord for the power wire? | 2023-05-23 | No. | TP-LINK Support Force | 2023-05-31 |
| Estas camaras requieren conección a energia o son inalambricas? | 2023-05-15 | Si requiere conectar a energía | Jemler | 2023-05-15 |
| Estas camaras requieren conección a energia o son inalambricas? | 2023-05-15 | Tienen que estar conectadas a energía siempre | Ronald Canales | 2023-05-15 |
| Estas camaras requieren conección a energia o son inalambricas? | 2023-05-15 | Si necesita cargador, Viene con este | DANSCAR | 2023-05-15 |
| Estas camaras requieren conección a energia o son inalambricas? | 2023-05-15 | Hi! Yes, the camera must be powered using the included power adapter. | TP-LINK Support Force | 2023-05-23 |
| They have 2K in black color version? | 2023-04-20 | No; however, we appreciate your feedback and will share it with our Kasa team for future consideration. | TP-LINK Support Force | 2023-04-25 |
| Can more than 1 phone/app be used , some cameras seem to all only one user | 2023-04-30 | My wife and I tried to use both our phones on separate apps and the issue we ran into was that if I saw something or got the alert first, she didn’t. If one of us messed with the camera such as moving it manually while the other was watching, it would not sync with what was happening. If both of you are going to use the app, I would recommend taking turns. One of you should be logged out of the app while the other uses it. My wife and I both wanted to monitor the home with the camera, but it just got too complex to do so. | Luis Calderon | 2023-04-30 |
| Can more than 1 phone/app be used , some cameras seem to all only one user | 2023-04-30 | Yes, as long as each phone is logged into the same account. | TP-LINK Support Force | 2023-05-09 |
| What is the range for wifi? | 2023-04-26 | Although there is no precise info included with the camera ... or my white 2k version ... range seems more than adequate for our 4 bedroom house. I placed one on front covered porch farthest from the router and signal is strong. The black EC 71 version is actually in a shed in back yard without signal loss. Hope this helps ... | Old Man River | 2023-04-27 |
| What is the range for wifi? | 2023-04-26 | Hi! This is something that is determined by your router; not the camera. Generally speaking, as far as your router's 2.4GHz Wi-Fi signal reliably reaches the installation location, the camera should be able to connect. | TP-LINK Support Force | 2023-05-02 |
| Can this be used outdoor if sheltered from lements, like on a porch? If not does Kasa make a pan/tilt model for outdoor? | 2023-04-30 | yes and yes | DOROTHEA S. HALL | 2023-05-01 |
| Can this be used outdoor if sheltered from lements, like on a porch? If not does Kasa make a pan/tilt model for outdoor? | 2023-04-30 | Hi! The EC71 Kasa Camera is designed for indoor use only. It has the following environmental specifications: Operating Temperature: 0°C~40°C (32°F~104°F) Operating Humidity: 10%~90%RH non-condensing | TP-LINK Support Force | 2023-05-09 |
| Can this be used outdoor if sheltered from lements, like on a porch? If not does Kasa make a pan/tilt model for outdoor? | 2023-04-30 | We have used ours all year outside under the eaves. We dont pan/tilt in winter as it may break the gears but hasnt failed us yet n stays dry. Keep out of direct sunlight and rain. Only drawback is wind makes mic recording sound like crap. | JT Rah | 2023-05-25 |
| how much is the monthly fee? | 2023-05-30 | There is no fee that I know of. | Robert M. | 2023-05-30 |
| how much is the monthly fee? | 2023-05-30 | If you intend to use the Micro SD card (not included) storage option, there is no monthly fee. However, if you want to utilize cloud-based storage, a Kasa Care subscription is required. For more information on Kasa Care Plan pricing, please visit our official website. | TP-LINK Support Force | 2023-06-06 |
| Is there a way to control the focus? | 2023-05-13 | No, make sure the lense is clean. | Chris | 2023-05-13 |
| Is there a way to control the focus? | 2023-05-13 | No there is not. | Stephen | 2023-05-13 |
| Is there a way to control the focus? | 2023-05-13 | I don’t think so There might be an issue with the camera I believe it’s autofocus | Bella | 2023-05-13 |
| Is there a way to control the focus? | 2023-05-13 | I had no issue with focus, It was perfect when I first set it up. | Cosiwanna | 2023-05-13 |
| Is there a way to control the focus? | 2023-05-13 | No, the camera does not support manual focus adjustment. | TP-LINK Support Force | 2023-05-19 |
| What is the power supply? | 2023-04-23 | You plug this into an outlet. It does not run on batteries. | shellbenn | 2023-04-24 |
| What is the power supply? | 2023-04-23 | Hi! The included power supply plugs into a wall outlet and into the camera. | TP-LINK Support Force | 2023-05-02 |
| What is the difference between this one and the white one? | 2023-04-17 | The color scheme is the only difference. | TP-LINK Support Force | 2023-04-25 |
| What is the difference between this one and the white one? | 2023-04-17 | That's not true that only color is the difference. White one is powered by micro usb, black one has barrel type 9v plug with power adapter in black color. | Nicholas Debris | 2023-05-11 |
| How long does the camera record with a 256 MB Sd card? | 2023-04-30 | Hi! If by "MB" you mean "GB" (Gigabyte), then a 256 GB Micro SD card is the maximum supported capacity of the EC71 Kasa Camera. Length of recording can vary depending on resolution/video quality selected. | TP-LINK Support Force | 2023-05-11 |
| Does this camera work with the Smart Life app? | 2023-04-24 | No. | TP-LINK Support Force | 2023-05-02 |
| can you hang it? | 2023-06-13 | YES. The camera comes with a plate and screws that you can mount on wood or drywall wherever you want to. I have mounted cameras permanently and others on a wooden pedestal that i can move, especially if only going to use it temporarily. The camera then mounts easily to the plate. | John H. Wilder Jr. | 2023-06-13 |
| can you hang it? | 2023-06-13 | It comes with a wall mount and 2 screws and 2 plastic anchors if you chose to mount it that way. | echoesone | 2023-06-13 |
| can you hang it? | 2023-06-13 | Yes. It comes with a hangable base. | Tara B | 2023-06-13 |
| how do you configure it to record to SD card for motion detection, how do you view recorded videos? how long does it record after detecting motion? | 2023-05-30 | Hi! Micro SD card (not included) local storage supports 24/7 rolling recording only; it does not support motion-activated video clips. Detected motion events will be marked in the 24/7 video timeline for your convenience. However, if you want clip-based, motion-activated, cloud-stored videos, a Kasa Care subscription plan will be required. | TP-LINK Support Force | 2023-06-06 |
| Powehow can I get a replacement power cord? Yhe original has been iced in half. | 2023-05-31 | For support with your Kasa camera, including part replacement requests, please contact our official TP-Link support team through our official website. | TP-LINK Support Force | 2023-06-06 |
| What size extension cord will plug into the tiny wire that goes into the camera ? | 2023-05-24 | Hi! We do not make extensions for the barrel-plug connector on the power adapter; however, you can use a traditional power extension cord between the adapter/brick itself, and the power outlet. | TP-LINK Support Force | 2023-06-01 |
| can it be viewed/controlled with a browser ie chrome? | 2023-06-01 | No; the Kasa app is required for setup, management, and viewing. You can view the live feed via supported casting interfaces, such as Fire TV, Echo Show, and Chromecast, for example. | TP-LINK Support Force | 2023-06-09 |