| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this have rtsp ? | 2023-05-06 | Hello. Yes, this 4K PTZ outdoor camera supports RTSP protocol. It is suggested to access this camera on Reolink App or Reolink Client to get more stability for usage. | ReolinkDirect | 2023-05-06 |
| Is it compatible with nvr rln8-410-e? | 2023-04-26 | Hello. Please update the RLN8-410-E to the latest firmware version, then you can connect this camera to the NVR. But this NVR does not support smart detection and the two-way audio function of the camera. You can only use the above functions when you add this camera separately. If you need more help, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-27 |
| Whats the diference whit the trackmix 2022 besides the price? | 2023-05-08 | Hello. The differences between the 8MP smart PoE cameras TrackMix PoE and RLC-830A are as below. TrackMix PoE supports 355° pan/ 90° tilt/6X hybrid zoom, while RLC-830A can support 355°pan & 90°tilt. TrackMix PoE supports pan/tilt/zoom automatically during tracking, while RLC-830A supports pan/tilt only to track motion. Feel free to contact us via Amazon message if you need more assistance. | ReolinkDirect | 2023-05-09 |
| does this camera have a siren feature that is also customizable? | 2023-06-06 | It has a siren but from my understanding you can NOT customize it. | Mirzas | 2023-06-06 |
| does this camera have a siren feature that is also customizable? | 2023-06-06 | Hello, yes, it has the siren features, and you could customize the siren type, see this link: https://support.reolink.com/hc/en-us/articles/360018946713-How-to-Disable-Enable-Siren-for-Cameras-Connected-to-NVR-via-Reolink-App/ | ReolinkDirect | 2023-06-06 |
| Do I need to pay for subscription? | 2023-04-26 | Hello, there's no monthly fee required unless you want to subscribe to a charged Cloud plan. Reolink App is free for Reolink customers. However, the cloud service is not available for this model yet, you may make the cameras record to the SD card or Reolink NVR. | ReolinkDirect | 2023-04-27 |
| Does this camera require an nvr, or can i use it with blue iris? | 2023-04-27 | Hello. This outdoor security camera doesn't need an NVR and it is compatible with Blue Iris. Regarding how to add this camera, please refer to https://support.reolink.com/hc/en-us/articles/360003601394-How-to-Add-Reolink-Cameras-to-Blue-Iris/ | ReolinkDirect | 2023-04-28 |
| Is this fully powered by poe, or is dc power required in addition to the ethernet cable? will this work with n7mb01? | 2023-05-09 | Hello. It can be fully powered by PoE. You could power it with PoE (IEEE 802.3af) or DC12V/2A. It can work with your NVR with hardware No. N7MB01. | ReolinkDirect | 2023-05-10 |
| I purchased a set of the cameras above with a reolink nvr, but will need to install some >100' cable runs. is cat6/7 required or will 5e work? | 2023-06-02 | Hello. All three levels of network cables are available. Reolink POE cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. And the maximum cable length between the camera and NVR is no more than 270 feet. | ReolinkDirect | 2023-06-03 |
| Can this camera be mounted on/under the eaves of the roof? | 2023-05-09 | Hello. Yes, you can install this 4K PTZ outdoor camera under an eave. It is waterproof and suitable for outdoor usage. | ReolinkDirect | 2023-05-10 |
| Why do the prices change so quick every time I get around to making up my mind on purchasing something the price change faster than gas prices | 2023-05-11 | Hello. We are sincerely sorry for the inconvenience this has caused you. The promotions sometimes will change. We'd like to offer more help, please enter this link and click "Contact the seller": https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-05-11 |
| Can this work with Alexa? | 2023-05-04 | Hello. Yes, this 8MP security camera can work with Alexa. For more details, please refer to https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa/ | ReolinkDirect | 2023-05-05 |
| does this camera have a siren feature and is it also customizable? | 2023-06-06 | Hello, yes, it has the siren features, and you could customize the siren type, see this link: https://support.reolink.com/hc/en-us/articles/360018946713-How-to-Disable-Enable-Siren-for-Cameras-Connected-to-NVR-via-Reolink-App/ | ReolinkDirect | 2023-06-06 |
| The spotlight option does not appear on the mobile app. only the infrared light. should i be able to control the spotlight remotely? | 2023-06-14 | Hello. The spotlight settings for this 4K security camera are adjustable, please refer to this guide to set it up again https://support.reolink.com/hc/en-us/articles/6569664308505/. For more details, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-15 |