| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera support 5Ghz wifi? | 2023-04-21 | Hi, This is Wansview support. Thank you for your question. No, I am sorry that 5GHz band wifi is not supported. It only works with 2.4GHz band wifi. Feel free to contact us if you have any other questions! Best Regards, Wansview support | Wansview | 2023-04-23 |
| Esta camara tiene seguimiento automatico? | 2023-05-15 | Seguimiento de una persona sospechosa ? Si esa es la pregunta, NO | Amazon Customer | 2023-05-15 |
| Esta camara tiene seguimiento automatico? | 2023-05-15 | Hola, Gracias por su pregunta. La cámara W7 no admite el seguimiento automático. Si tiene alguna otra pregunta, no dude en ponerse en contacto con nosotros. Atentamente, Soporte mundial. Wansview Support. | Wansview | 2023-05-16 |
| does this camera track? | 2023-04-27 | Hi, This is Wansview support. Thank you so much for your question. The W7 camera doesn't support auto-tracking. Please feel free to contact us if you have any other questions. Best Regards, Jane | Wansview | 2023-04-28 |
| Can I add the camera to other accounts? | 2023-04-24 | Hi, Thank you for your question. One camera can be bound to one account at one time. If you want to share the camera with others, please follow the steps below to share the camera. 1. The shared user should register a Wansview Cloud account if he doesn't have one. 2. Please run the App-go to the Device page -choose the camera that you want to share. 3. Please click the "Setting" button and then go to the "Invite family members button -Invite new member" 6. On the "Shared users" page, please input the sharing account and click "Confirm". 7. If the shared account doesn't receive the invitation, please try to log out and log in again. After the shared account accepts the invitation, the shared camera can be seen on the shared account. Wansview support. | Wansview | 2023-04-24 |
| does it support 220V? | 2023-05-18 | It has to be plugged into an electrical outlet to work. If you want your video's recorded or set up for play back you must subscribe to their cloud. | Deneice T. | 2023-05-18 |
| does it support 220V? | 2023-05-18 | no | Paul | 2023-05-19 |
| is the cloud storage a subscription that you pay for or does the camera only store video for a period of time? | 2023-05-18 | It is a pay app. I think you can get 30 day free trail period. | Sherry B 561 | 2023-05-18 |
| is the cloud storage a subscription that you pay for or does the camera only store video for a period of time? | 2023-05-18 | Hi, This is Wansview Support. Thank you for your questions. Yes, if you want cloud service, you need to pay for that and the video store for a period of time. It depends on the cloud plan you subscribe to that how long the videos will store on the cloud. But the subscription is not mandatory. The camera supports 24 hours of continuous recording on an SD card. Best Regards, Wansview Support. | Wansview | 2023-05-19 |
| Does the wansview w7 use micro sd card or sd card? I see answers that some use micro sd and some use sd card. | 2023-06-20 | It uses micro sd also you do have to sign up for the membership is like 4$ to record and review footage | Gabriela | 2023-06-20 |
| Does the wansview w7 use micro sd card or sd card? I see answers that some use micro sd and some use sd card. | 2023-06-20 | Micro sd | Chuck | 2023-06-20 |
| Does the wansview w7 use micro sd card or sd card? I see answers that some use micro sd and some use sd card. | 2023-06-20 | I can confirm that it uses a micro SD card. I was able to use a 128GB card in mine. | Raymond Lucas | 2023-06-20 |
| Does the wansview w7 use micro sd card or sd card? I see answers that some use micro sd and some use sd card. | 2023-06-20 | Yes it uses almost all micro SD cards and it formats it for you | Sage Queathem | 2023-06-20 |
| Does the wansview w7 use micro sd card or sd card? I see answers that some use micro sd and some use sd card. | 2023-06-20 | Micro | J | 2023-06-20 |
| Does have zoom, how much? | 2023-06-11 | The camera itself does not have a zoom function but you can “zoom in” while looking through the app just like you would zoom in on a picture you’re looking at on your phone. | Christy B | 2023-06-11 |
| Does have zoom, how much? | 2023-06-11 | Hi, This is Wansview support. Thank you for your question. Yes, it can zoom in like 16 times. Please let me know if you need further support. Best Regards, Wansview Support. | Wansview | 2023-06-12 |
| Does have zoom, how much? | 2023-06-11 | Yes, you can pinch zoom while recording. | HanahsaurusRex | 2023-06-17 |
| How do you connect the security camera to the Wansview Cloud App? | 2023-05-11 | Take out the Camera there should be a Bar code face that Bar code to the Cameras lens place It at it until It says connected | Neo | 2023-05-11 |
| How do you connect the security camera to the Wansview Cloud App? | 2023-05-11 | Follow included instructions - Mine connected immediately- | Paul | 2023-05-12 |
| How do you connect the security camera to the Wansview Cloud App? | 2023-05-11 | Confirm the Wansview cloud app is in the latest version. Go to the APP store or Google Play to update if needed. Step 1: Add Device Check if your phone is connected to 2.4GHz wifi throughout the process. 5GHz band wifi is not supported. Step 2: Select Model Check the camera sticker to find the camera model. Step 3: Camera Setup 1) Place the camera next to the router within 3 feet. Reset the camera by pressing and holding the reset button for 5 seconds. You will hear a voice prompt. 2) Turn on your phone's GPS/location service and allow the Wansview Cloud app to access it. This will prevent you from having to manually input your wifi's name. Enter the right wifi password. 3) When prompted for scanning the QR code, adjust the phone screen brightness to medium, then place the camera lens about 3-8 inches in front of the phone. Make sure you hear "QR code scanning is successful" then tap Next. 4). Check the indicator light status and wait for connecting. When the blue light is solid, the camera is connected. Best Regards, Wansview Support | Wansview | 2023-05-12 |
| Can I connect this outdoor security camera to Alexa? | 2023-05-05 | Video could not be loaded | Wansview | 2023-05-06 |
| Se pueden controlar dos cámaras en la misma aplicacion | 2023-06-18 | Tengo 4 camaras en la aplicacion , solo tienen que ser wansview | robin del orbe | 2023-06-18 |
| does it work with 220V or just with 110V? | 2023-05-18 | Works on both | Antonino Parisi | 2023-05-18 |
| does it work with 220V or just with 110V? | 2023-05-18 | Hi, This is Wansview Support. Thank you for your questions. Yes, it works with 220V. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support | Wansview | 2023-05-19 |
| Do you offer an app for use of this camera on a PC? | 2023-06-11 | Yes there is a app | Sherry B 561 | 2023-06-11 |
| Do you offer an app for use of this camera on a PC? | 2023-06-11 | Hi, This is Wansview support. Thank you for your question. Yes, we have Wansview Cloud software for PC and you can download it. Please feel free to contact us if you need further support. Best Regards, Wansview Support. | Wansview | 2023-06-12 |
| Que tipo de se card debe usar | 2023-06-19 | Micro SD. | Elier Vildosola | 2023-06-20 |
| does usb plug into ac adapter for wall outlet? | 2023-04-27 | Hi, This is Wansview Support. Thank you for your question. Yes, the camera needs to be plugged into the outlet. Please feel free to contact us if you have any other questions! Best Regards, Wansview Support. | Wansview | 2023-04-29 |
| Can you add multiple wansview cameras to the same account? | 2023-05-11 | Yes you can. I have multiple ones at different locations residing on separate wireless networks. | Doug Price | 2023-05-11 |
| Can you add multiple wansview cameras to the same account? | 2023-05-11 | Video could not be loaded | Wansview | 2023-05-13 |
| Esta camara gira por control remoto ? | 2023-06-01 | Hola, Este es el soporte de Wansview. Sí, puede controlar la cámara en la aplicación Wansview Cloud. Por favor, no dude en contactar con nosotros si necesita más ayuda. Saludos cordiales, Soporte Wansview. | Wansview | 2023-06-02 |
| Item descriptions claims it supports amazon alexa and google home. how do i connect it to my amazon alexa? | 2023-05-04 | Video could not be loaded | Wansview | 2023-05-06 |
| how long is the power cord? | 2023-05-10 | The power cord is about 10ft long. | Andrea | 2023-05-10 |
| how long is the power cord? | 2023-05-10 | Hi， Thank you for your question. The power cord is 2.5 meters (98.43 inches). Please feel free to contact us if you have any other questions. Best Regards, Wansview Support. | Wansview | 2023-05-11 |
| I have the camera set up on 24/7 record with a 128 sd card and its not recording 24/7 | 2023-06-09 | Try restarting or booting camera. If you still having issues reach out to tech support. They are very helpful | Mia Sanyaolu | 2023-06-09 |
| I have the camera set up on 24/7 record with a 128 sd card and its not recording 24/7 | 2023-06-09 | Well the camera records 24/7 but I think to record 24/7 you'd have to have recording on all the time and have a computer or phone with the app on also open, from my experience. Otherwise it's motion detection recording capable. | Erick L. | 2023-06-09 |
| If no motion can you view what's in range by activating the camera in the app? | 2023-05-23 | Hi, This is Wansview Support. Thank you so much for your question. The live stream is for 24 hours. And if you have an SD card, you can use an SD card to record which supports 24 hours continuous recording. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support | Wansview | 2023-05-23 |
| If no motion can you view what's in range by activating the camera in the app? | 2023-05-23 | Yes, camera is excellent! You can pre-set different positions. Check in any time. You need to buy a 128G chip | dave Latimer | 2023-05-23 |
| If no motion can you view what's in range by activating the camera in the app? | 2023-05-23 | Yes | Kusi | 2023-05-23 |
| If it's wireless what's that wire coming out of it? | 2023-05-04 | Hi, This is Wansview Support. Thank you for your question. I am sorry for the confusion. "Wireless" here means the camera does not need to be connected to by Ethernet cable, but WiFi, that's wireless. It needs to be powered on with a power cable all the time. So please plug the camera in, reconnect it to 2.4GHz WiFi, and keep it powered on when you use it. Please feel free to contact us if you have any questions. Best Regards, Wansview Support | Wansview | 2023-05-06 |
| What app does this camera use? | 2023-04-21 | Hi, This is Wansview support. Thank you for your question. Please download the Wansview cloud app from Google Play(Android)/ App Store(iPhone) Feel free to contact us if you have any other questions! Best Regards, Wansview support | Wansview | 2023-04-23 |
| How many hours of video are stored on the 128gb card? | 2023-05-06 | Usually the 128Gb sim cards recorded 24 hours of footage at 1080p at 4k resolution... most of the time it just keeps recording over and over so I only download video when I need it | Kusi | 2023-05-07 |
| How many hours of video are stored on the 128gb card? | 2023-05-06 | Hi, Thank you for your question. Each video and code duration will affect how much footage can be stored on a card. You can set the storage as" overwrite the earlier files " so the SD card won't stop recording and the earlier videos will be overwritten. In this way, you don't need to worry about how many hours of videos can be stored on the SD card. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support. | Wansview | 2023-05-09 |
| Can this camera be configured via a web interface? Or do you have to use the App to connect it and set it up for the first time? | 2023-05-19 | You have to use the app to setup. | Amber hill | 2023-05-20 |
| Can this camera be configured via a web interface? Or do you have to use the App to connect it and set it up for the first time? | 2023-05-19 | Hi, This is Wansview support. Thank you for your question. Yes, you have to use the App on your phone to connect it and set it up for the first time. It can not be accessed via a web interface. If you prefer viewing the camera on a PC, we have Wansview Cloud software. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support. | Wansview | 2023-05-22 |
| Does it work with blue iris and would i be able to control it through blue iris ? | 2023-05-29 | Hi, Thank you for your question. Yes, it can work with blue iris. But please set up the camera on the Wansciew cloud app first. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support. | Wansview | 2023-05-30 |
| Which is the shipping weight of the complete box? | 2023-06-17 | Prob between a pound or two. It's not very heavy. | Nicole | 2023-06-17 |
| Hay que pagar mensualidad ? | 2023-05-10 | Hola, Gracias por su pregunta. No, no tienes que pagar mensualmente. Esta cámara de seguridad para exteriores admite almacenamiento en tarjeta SD y almacenamiento en la nube. Admite grabación continua las 24 horas del día, los 7 días de la semana con una tarjeta SD (no incluida), para que nunca te pierdas un momento importante. El almacenamiento en la nube puede ser su almacenamiento de respaldo, pero no es obligatorio. No es necesario suscribirse a ningún almacenamiento en la nube y la cámara seguirá funcionando bien. Si tiene alguna otra pregunta, no dude en contactarnos. Atentamente, Wansview Support | Wansview | 2023-05-11 |
| Que SD card necesito | 2023-06-19 | Mi cámara no traía la tarjeta, y no es muy recomendable ya me empieza a fallar | Keily | 2023-06-20 |
| Que SD card necesito | 2023-06-19 | MARAVILLOSA. ME GUSTO MUCHO | MAQUI_ENVIOS | 2023-06-20 |
| Has anyone tried two-way audio with tinycam monitor / tinycam monitor pro on andoird? | 2023-05-19 | No, I return it because my Internet didn’t support the camera | anna Torres | 2023-05-19 |
| Has anyone tried two-way audio with tinycam monitor / tinycam monitor pro on andoird? | 2023-05-19 | Hi, This is Wansview Support. Thank you for your questions. If you want to use the two-way audio feature, you can use it on the Wansview Cloud app. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support. | Wansview | 2023-05-22 |
| Does this camera support 24 hours continuous recording without subscribing to cloud storage? | 2023-04-24 | Hi, This is Wansview Support. Thank you so much for your question. Yes, it supports 24-hour continuous recording with an SD card. Cloud storage is not mandatory but it can be your backup storage. Please feel free to contact us if you need further support. Best Regards, Wansview Support. | Wansview | 2023-04-25 |
| Does this camera and app work in Jamaica? | 2023-05-12 | Hi, Thank you for your question. Yes, the camera and the app can work in Jamaica. Please feel free to contact us if you have any other questions. Best Regards, Wansview Support. | Wansview | 2023-05-12 |
| Does this camera support 5Ghz wifi? | 2023-04-22 | Hi, This is Wansview support. Thank you for your question. No, I am sorry that 5GHz band wifi is not supported. It only works with 2.4GHz band wifi. Feel free to contact us if you have any other questions! Best Regards, Wansview support | Wansview | 2023-04-23 |