| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this power supply weather proof? I didn't see this question but want to confirm. Thank you. | 2017-08-16 | Hi,the power supply is the normal adapter,indoor use. | JOOAN-CCTV | 2017-08-18 |
| Is this item easy to use? | 2015-09-14 | Yes, it's easy to use | JOOAN CCTV SYSTEM | 2016-08-22 |
| Is this wireless or cordless? | 2023-06-16 | it is wireless! | jeannette simo | 2023-06-16 |
| Is this wireless or cordless? | 2023-06-16 | You can connect through your Wi-Fi. Power is plugged in. | Dan | 2023-06-16 |
| Is this wireless or cordless? | 2023-06-16 | It is wireless for the video, you have to be able to plug in an outlet for power. | Dale Thibeault | 2023-06-16 |
| Is this wireless or cordless? | 2023-06-16 | Dear customer, this camera needs plug into outlet as power supply mode. In product description Wifi/Wireless means a connction method to internet ,camera has built-in wifi module and receives wifi signal from router, you just need to plug in power outlet then start to configure , and do not need to connect camera with internet by ethernet cable. | JOOAN CAM | 2023-06-17 |
| Does this work on 5ghz? | 2023-05-21 | Yes it does. | Mitchell Chand | 2023-05-21 |
| Does this work on 5ghz? | 2023-05-21 | Hello dear customer: This PTZ camera only works with 2.4G WiFi, hope for your understanding. Thank you. JOOAN | JOOAN CAM | 2023-05-22 |
| Does this work on 5ghz? | 2023-05-21 | It's may or may not work with 5g if it's let u it will be unstable it's made for 2.4 then put on that 1 k | DaBeast | 2023-05-22 |
| Is this wifi or wired? | 2023-05-23 | It's wireless (wifi), but it needs to be plugged into an outlet. | Alex Ortega | 2023-05-23 |
| Is this wifi or wired? | 2023-05-23 | It comes either way. We bought the wireless Wi-Fi system. | S Parker | 2023-05-23 |
| Is this wifi or wired? | 2023-05-23 | they are wireless with a power plug for standard plug. | Bogille | 2023-05-24 |
| Is this wifi or wired? | 2023-05-23 | Hello dear customer: This 5MP wifi camera comes with a 12V1A power adaptor. You can select connect camera to router via wifi connection, or ethernet cable connection. Please note, thank you. JOOAN | JOOAN CAM | 2023-05-25 |
| Can you buy a new antenna one camera isn’t working | 2021-03-31 | I have found that there is most usually something wrong with your wire and not your camera or antenna. I have never had an issue with the cameras. | icountry | 2021-04-02 |
| How do I know if I get an alert | 2023-04-26 | Hello dear customer: Please turn on the "alarm information push" option on the APP setting. After that, when camera detects moving object, APP will send push notification to your cellphone. If there has further questions, please feel free to contact us on official email: market@qacctv.com or wendy@qacctv.com. Thank you. | JOOAN CAM | 2023-05-17 |
| Does this camera have its own cloud storage or buy apple/iOS? How much does it cost? | 2023-04-11 | Hello dear customer: This camera support cloud storage subscription. The price is depends on the time period that you want for cloud storage. Thank you. Rise | JOOAN CAM | 2023-05-17 |
| Starlink compatible? | 2023-04-23 | Hello dear customer: This camera does not compatible with Starlink APP. The cellphone APP of this camera is CAM720. JOOAN | JOOAN CAM | 2023-05-17 |
| How bright are the leds? | 2016-02-24 | They are actually pretty bright. And are visible from a good distance. | David V. | 2016-02-24 |
| How bright are the leds? | 2016-02-24 | about 10 watts or so. | Feroz D. | 2016-02-24 |
| How bright are the leds? | 2016-02-24 | HI, its enough to warn someone. here is on the monitor area. | JOOAN CCTV SYSTEM | 2016-02-25 |
| How bright are the leds? | 2016-02-24 | hi.Enough bright to warn someone who are walking in the monitor area. | JOOAN-CCTV | 2016-02-25 |
| Cual es la capacidad de la SD? | 2023-06-18 | Todo se mira muy bien es una cámara muy confiable y se mira muy bien todo | Ernesto Chávez | 2023-06-19 |
| Cual es la capacidad de la SD? | 2023-06-18 | hola estimado cliente Instale una tarjeta micro SD cuyo almacenamiento no supere los 128 GB en la cámara. Consejo cálido: apague la cámara cuando inserte o retire la tarjeta micro SD. Gracias. | JOOAN CAM | 2023-06-19 |
| Cual es la capacidad de la SD? | 2023-06-18 | No incluye tarjetas de memoria, pero yo instalé una de 64G | Jose S concepcion | 2023-06-19 |
| Has anyone had experience adding cameras to this system at a reasonable price other than this one? | 2022-06-30 | No | S Parker | 2023-05-23 |
| I have 8 cameras since 2020 can i add 4 more? | 2022-05-22 | Hello dear customer. one NVR camera system can only add 8 cameras, if you want to add 4 more, you need to buy another system, hope for your understanding. Thank you ! Kind regards, Jooan | JOOAN-CCTV | 2022-05-23 |
| Is this camera compatible with the jooan nvr ja-8208? | 2023-04-19 | Depending on the date when the product was made. I've read most of the cameras are compatible. | S Parker | 2023-05-23 |
| How do I change the battery? | 2017-11-22 | No use battery. Use transform. | Carlos | 2017-11-22 |
| How do I change the battery? | 2017-11-22 | I believe you remove the slide it’s on top | Vito P. Cipponeri Jr. | 2017-11-22 |
| How do I change the battery? | 2017-11-22 | slide the shield forward the access door is visible now // 2 AA batteries inside | terry | 2017-11-23 |
| Cómo prendo las luces de noche? | 2023-06-18 | No prende luces de noche | Ernesto Chávez | 2023-06-19 |
| Cómo prendo las luces de noche? | 2023-06-18 | En la cámara Jooan, el reflector blanco solo está disponible en el "modo "inteligente a todo color"". Cuando configura el modo de visión nocturna en modo "inteligente a todo color", se deben cumplir dos condiciones para que se encienda el reflector blanco. 1. Cambie la cámara al modo de visión nocturna (se encienden las luces infrarrojas rojas) 2. La cámara detecta movimiento en el modo de visión nocturna. El reflector blanco se encenderá solo cuando la cámara cumpla con las dos condiciones anteriores. | JOOAN CAM | 2023-06-19 |
| I live in south Texas where temperatures say in the high 90s will this thing blow up with batteries in it outside? | 2017-05-12 | I live in Florida where it gets pretty hot. Never had a problem with this | eddie doppler | 2017-05-12 |
| Have a lorex eco2 camera system with an adaptor that states is is 50-60hertz, 2a mzx, 12 v 0.5a. will this unit replace mine? | 2016-12-06 | This unit is DC12V2A,according to your data,it will work for your camera system.But you have to ask for lorex to make sure.Thanks. | JOOAN-CCTV | 2016-12-06 |
| Have a lorex eco2 camera system with an adaptor that states is is 50-60hertz, 2a mzx, 12 v 0.5a. will this unit replace mine? | 2016-12-06 | yes it should work fine. Verify the output voltage. | CJ L. CARY | 2016-12-07 |
| does it takes regular batteries or the expensive ones? | 2016-02-24 | I put a pair of ordinary AA alkaline batteries in, but they only lasted six weeks. I presume better batteries would last longer. But the camera is very convincing even without the blinking light, so I just use it without batteries. | LucyLu1298 | 2016-02-24 |
| does it takes regular batteries or the expensive ones? | 2016-02-24 | Regular | ILove2Shop | 2016-02-24 |
| does it takes regular batteries or the expensive ones? | 2016-02-24 | hi,regular one can make it work,and working good! | JOOAN-CCTV | 2016-02-25 |
| does it takes regular batteries or the expensive ones? | 2016-02-24 | it takes regular one! I do recommend getting a good brand battery because they will last longer | Amazon Customer | 2016-02-27 |
| is power supply 110/220 volt or 110Volt only? | 2020-05-26 | Dear customer, Thank you for your inquiry! This camera power supply supports 110V-220V, can be used in both voltage environments If you have any questions, you can contact us in below contact to talk more convenient and promtly. phone number: 86 13682375869 Email: wendy@qacctv.com Skype: market@qacctv.com Best regards JOOAN CCTV SERVICE | JOOAN-CCTV | 2020-05-30 |
| How many feet away does it view? What is the warranty? Can i return within 30 days if im not satisfied ? | 2023-04-27 | Hello dear customer: The focal lengh of this camera is 3.6mm. the camera can view approx 8-20 meter (depends on the environment brightness). The warranty is one year. Yes, you can return the camera within Amazon return window. Thank you for your attention. JOOAN | JOOAN CAM | 2023-05-17 |
| Where to download the camera manual from? | 2023-04-27 | Hello dear customer: Please contact us on official email: market@qacctv.com or wendy@qacctv.com. We will provide a electronic user manual. Thank you. | JOOAN CAM | 2023-05-17 |