| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do I share this camera with my family？ | 2023-04-02 | Hello，Your family and friends need to download the O-KAM App on their mobile phones and register a new account to log in. You go to the camera's system settings - device sharing and a QR code appears; your friend opens the app, taps the "+" in the top right corner of the home page, select "Swipe" and scans the QR code to add access to the camera. | VStarcam | 2023-04-03 |
| How does this solar security camera connect to WiFi? | 2023-03-31 | Video could not be loaded | VStarcam | 2023-04-01 |
| Does the wireless security camera support 24/7 continuous recording? | 2023-04-05 | hello, this solar security camera does not support 24/7 continuous recording only supports live view and motion detection recording. | VStarcam | 2023-04-07 |
| Do I need to pay any monthly fee before I can use it? | 2023-03-29 | Dear customer, you don't need to pay anything, we provide free cloud storage service, this solar wifi camera supports micro SD card up to 256G, you can store any video you want. | VStarcam | 2023-03-29 |
| If the solar outdoor camera can not connect to WiFi or malfunction? | 2023-04-17 | You can contact the seller directly and ask for a full refund or a new camera (no need to return). vstarcam technical support is also available 24 hours online to guide the operation and answer all your questions. | VStarcam | 2023-04-17 |