| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do you go to the Next song from the earbuds? | 2023-03-28 | On each top of the earbuds is a button you push. One side is to advance the track and the other side is to go back to a track. | Worldbfree4u | 2023-03-28 |
| How do you go to the Next song from the earbuds? | 2023-03-28 | each one has two buttons on the top i forgot which one is what usually don't skip music on my laptop the headset also comes with leaflet of instructions please read it | dreadylock | 2023-03-30 |
| Sound lag? Just tried out and something counted 3 2 1 and when one of those was said and started next number it was hearing previous 3 right before 3 | 2023-02-25 | I’m not sure what you’re asking but I had no such thing to happen with my set. When I insert in my ear all I hear is “connected “. I still brag on these earbuds and am very satisfied. | Emma L Bunch | 2023-02-26 |
| Sound lag? Just tried out and something counted 3 2 1 and when one of those was said and started next number it was hearing previous 3 right before 3 | 2023-02-25 | Dear buyers, please check the following 5 points. 1. First delete all Bluetooth records (first delete the pairing in your phone, then put the two headsets into the charging case and cover the lid, remove when the red light is on, wait 15 seconds, the two headsets go into slow blue flashing state) restart and re-pair the headset. 2. Make sure the Bluetooth headset is connected to the phone. 3. Then check if the headset has enough power. 4. 4. Then check that the phone volume is set to the lowest setting and that the mute button next to the phone is on. 5. 5. Try connecting the headset to another phone and check if the same problem occurs again on the other device. After checking, if the problem cannot be solved, please contact us. | Iskil-US | 2023-02-26 |
| Is there an app to control these? | 2023-05-25 | No | Juanita Ramee | 2023-05-25 |
| Is there an app to control these? | 2023-05-25 | I didn't have to have one, it pared up with my Samsung 7 Bluetooth immediately | Terry W. Hayes | 2023-05-26 |
| Is there an app to control these? | 2023-05-25 | the Bluetooth app in windows,android but no a specific app like the one with jabra or samsungs | dreadylock | 2023-05-26 |
| Is there an app to control these? | 2023-05-25 | Dear buyer, sorry, there is no corresponding application to control this headset, you can control the headset by button or by operating your phone. | Thoma1 | 2023-05-27 |
| Will they work with Apple iPod? | 2023-03-23 | Hello dear buyer. The Bluetooth headset can be connected with a device with a Bluetooth transmitter, just turn on the Bluetooth of the device, find the Bluetooth headset model and click to connect. | Iskil-US | 2023-03-24 |
| How are they as hearing aids? | 2023-03-26 | Dear Buyer. Bluetooth headset cannot be used as a hearing aid. Bluetooth headset can be used to talk, listen to music, activate voice assistant, etc. | Iskil-US | 2023-03-26 |
| How are they as hearing aids? | 2023-03-26 | This are not hearing aids, but they sound very good. | Jmen | 2023-03-26 |
| How are they as hearing aids? | 2023-03-26 | I can tell you , that they have really good sound. There very loud. But they are very good at noise canceling everything else. There almost like ear plug to sounds outside the ear buds. | Gary Barnhill | 2023-03-26 |
| How are they as hearing aids? | 2023-03-26 | They aid in hearing the sounds and words thru your smartphone in a clear way. | David Irthum | 2023-03-26 |
| How many decibels max for this earphone? | 2023-05-21 | Don't know how many decibels but they sound amazing for listening to music..not so great for calls thou...I have a separate pair for taking calls..but for music there great | Alan F. | 2023-05-21 |
| Do these earbuds have auto shut off if you don't use them for several minutes? | 2023-01-28 | No, but the case will recharge them fast. I have mine on pretty much all day. The battery is Awesome. | Tom Masell | 2023-01-28 |
| Need to order just the replacement case, how can I order just the case? | 2023-05-23 | Not sure might want to contact CSR factory direct | Raynald boucher | 2023-05-23 |
| Need to order just the replacement case, how can I order just the case? | 2023-05-23 | I'm pretty sure I have seen an option if you click on the actual earbuds it takes you to the store that came from and you can order the case but I believe it's probably a better deal to just buy another set | jennifer snider | 2023-05-23 |
| Need to order just the replacement case, how can I order just the case? | 2023-05-23 | Dear Buyer. We are sorry for the inconvenience, we do not sell headphone boxes separately. | Iskil-US | 2023-05-25 |
| Does anyone know if this works with avaya soft phone? | 2023-01-31 | Don't know, you have to try it. | Jmen | 2023-03-17 |
| Anyone else have a problem pairing to Android phone (samsung)? | 2023-05-26 | It sucks! | Anthony | 2023-06-01 |
| Switching sound back to the ipad when i'm done with listening with the earbuds, how do i switch the sound back to the ipad? | 2023-03-20 | To switch back to the iPad sound from the headset is easy. Just disconnect your Bluetooth connected device and by default sound will return to your iPad. Another easy way is to turn off the Bluetooth connection, put your buds back in their case and then turn back on your Bluetooth connection; the sound will now be back on your iPad. I hope this answer helps solve your issue and answers your question. | Worldbfree4u | 2023-03-20 |
| can you use just 1 earbud | 2022-11-16 | Yes | Drew | 2022-11-16 |
| can you use just 1 earbud | 2022-11-16 | Yes you can and they stay charged forever it seems like. | Deborah Wallace | 2022-11-16 |
| can you use just 1 earbud | 2022-11-16 | Yes. | Xxx123 | 2022-11-16 |
| can you use just 1 earbud | 2022-11-16 | Yes you can use just 1, either Right or Left. Removing either one, starts the pairing and works great. I find one can hear much better and keep volume lower, if using both, which I love. | CharlieUSA | 2022-11-16 |
| can you use just 1 earbud | 2022-11-16 | Yes , either side. I really like them. Sound as good as some of the high end , that I've had in the past. | shannon lee davenport | 2022-11-17 |
| Does it allow for wireless charging? | 2022-11-14 | Junk that's what it is | Amazon Customer | 2022-11-15 |
| Is there a case cover that will fit these? The ones I have now fall out of my pocket often and I've broken a couple of cases that way. | 2023-05-04 | Are you talking about something that you can put the actual charging case in? If so honestly I'm not sure what you could get that would fit them and fit in your pocket... Maybe get a small sashet that has a string on it to wear around your neck.. Sorry I can't be more help | jennifer snider | 2023-05-04 |
| Do it work with Nintendo switch? | 2023-05-21 | Hi, Bluetooth headset can not be paired directly with switch, this headset can be paired with a device that has a Bluetooth transmitter. | Thoma1 | 2023-05-22 |
| Where can you buy more medium ear caps that match this device? | 2023-06-12 | I don't know, I wish I could help you out. Try contacting the company. Best I can think of. | Ronald P. | 2023-06-12 |
| Where can you buy more medium ear caps that match this device? | 2023-06-12 | Worst product! | Anthony | 2023-06-12 |
| Am I able to buy extra ear caps? | 2023-02-21 | Earcaps are standard, you should be able to get them from Amazon. | B Faucett | 2023-02-27 |
| The right earbud failed at 7 months. I've tried to contact you but have been unsuccessful so I am reaching out here. What is the warranty on it? | 2023-06-01 | Unfortunately they only give you 30 days (that is what you get from China) | B Faucett | 2023-06-01 |
| The right earbud failed at 7 months. I've tried to contact you but have been unsuccessful so I am reaching out here. What is the warranty on it? | 2023-06-01 | It sucks! | Anthony | 2023-06-01 |
| The right earbud failed at 7 months. I've tried to contact you but have been unsuccessful so I am reaching out here. What is the warranty on it? | 2023-06-01 | Dear buyer, sorry for the inconvenience, your headphones are still under warranty. Please enter your order, find the order number in the list and click on "Contact". I look forward to hearing from you and wish you a happy life! | Iskil-US | 2023-06-03 |
| wireless for a tv or computer connector? | 2022-12-23 | I use this product for my cellphone. I like them because they connect very fast. | Jmen | 2022-12-23 |
| wireless for a tv or computer connector? | 2022-12-23 | I pair them with my iPad and iPhone not sure about tv. They are Bluetooth so you should be able to use your computer. | Freddy61 | 2022-12-23 |
| wireless for a tv or computer connector? | 2022-12-23 | Hello, only devices with Bluetooth can be connected and used. | wongyeng | 2022-12-26 |
| What is the Wireless range from device | 2023-03-17 | I believe you have to carry the device with you. Also it should say on the instructions. | Jmen | 2023-03-17 |
| What is the Wireless range from device | 2023-03-17 | Hello, dear buyer. The normal talking distance of wireless headset is 10 meters, and music communication is 15 meters. Hope this helps you. | Iskil-US | 2023-03-18 |
| It says digital assistant, will it work with Alexa? | 2023-05-16 | I gave them to my daughter so I'm not quite sure but I do know they're very good earbuds... Sorry I couldn't be any more help | jennifer snider | 2023-05-16 |
| How do you mute the microphone on these earphones? | 2022-11-28 | I’m not sure there’s a mute button on the AirPod I mute the source | Robert Landgrave | 2022-11-28 |
| "inner ear diameter "i want to get other types of ear tips... i need to know what the diameter of the inter ear post is? thank you. | 2022-11-18 | What I did is I just bought an assortment and then figured out which ones fit the best so I’m not exactly sure what the diameter is but you can buy like a 10 pack and then just go through and see which one’s best and then that’s what you need | Robert Landgrave | 2022-11-18 |
| Can I share your headphones with another set on my iPad at the same time? | 2023-02-23 | Don't know, you will have to try it. | Jmen | 2023-03-17 |
| Can I share your headphones with another set on my iPad at the same time? | 2023-02-23 | I don’t think these headsets have the capability to be connected to more than one device at a time. | Worldbfree4u | 2023-03-20 |
| Can it be paired with ps5? | 2022-12-30 | Don't know, you have to try it. | Jmen | 2023-03-17 |
| tv only? reply to a connector with a headset via bluetooth without cords! | 2022-12-27 | Of course, it also applies to TVs with Bluetooth function, as well as laptop,Android and IOS smartphones. | Shewastores | 2022-12-27 |
| tv only? reply to a connector with a headset via bluetooth without cords! | 2022-12-27 | Use with Amazon Fire tablet. Very good audio. | Ruby's Mom | 2022-12-27 |
| can these be worn in a pool (IP7 waterproof - suitable for use in wet environments) during water aerobics class? | 2023-02-26 | Ip7 is waterproof up to one(1) meter, also seal around the ear must be perfect or electrical shortage may occur. | B Faucett | 2023-02-27 |
| This q is for seller/supplier. Whats the warranty on this product? | 2023-03-16 | I do not know because I did reply on line within 15 days. | Lawrence M DiGiovanni | 2023-03-16 |
| This q is for seller/supplier. Whats the warranty on this product? | 2023-03-16 | Dear customer, thank you for your contact. Our warranty period is 1 year, but if there is a problem with the product after 1 year, we are willing to follow the law of your country to provide warranty service for you. Thank you for your purchase. | Iskil-US | 2023-03-18 |
| why does one of the right earbuds not charge but the left one does? | 2023-04-25 | Based on your question, I suspect you have a problem with the earbuds; i.e., the device is broken and you will need to contact the manufacturer or retailer where you purchased them. | Worldbfree4u | 2023-04-25 |
| why does one of the right earbuds not charge but the left one does? | 2023-04-25 | Either it's defective or something is keeping it from seating correctly (make sure rubber earpiece is all the way on. | B Faucett | 2023-04-25 |
| why does one of the right earbuds not charge but the left one does? | 2023-04-25 | Dear Buyer, I am sorry for the inconvenience, here are the measures to solve the charging: 1. Make sure the charging cable or phone charger is in good condition and properly connected. 2. Possible poor contact. Use your fingers to press the left and right headphones to fully connect the charging contacts of the left and right headphones to the charging case. 3. The charging contacts of the left and right headset may be dirty, dusty or sweaty. Please wipe it with alcohol or cloth when you put it back to the charging case for charging. 4. Please dry the sweat and put it back into the charging case to charge, the indicator light will be on. 5. If "Battery Lovw" appears, please charge the headset, and when the LED display of the charging case reaches "10", please charge the charging case. Be careful not to exhaust the power in the headset and the charging case, because it may shorten the life of the built-in lithium battery. I hope this can help you and wish you a happy life! | Iskil-US | 2023-04-26 |