| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | I get mine at Wild Birds but I think if you look on Amazon or check Walmart or Duncraft Bird Supplies you should be able to find them. Hope this helps! Have a blessed day! | hummy246 | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | You CAN buy suet balls (on amazon and in stores) but I just cut my suet squares into four pieces and gently reshaped them with my hands and put them in the round cage. | Vivi Tarr | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | I buy the square suet at the store, soften it slightly in the microwave, shape into the correct size, and then freeze them briefly before using. I can usually add some oatmeal and peanut butter to them if they need to be firmer. | JAMES L WYSOCKI | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | Our local feed store has them. You might find them here as well. | M. Lee | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | I just used the block suet and reformed it into a round shape. Kind of messy, but it worked! | dcm921 | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | I found packs of 4 at my local fleet farm for $4.79. They had like 3 different varieties. Chewy and Amazon also have them in larger quantities. Wildlife Sciences is the name brand | MATT H. | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | We don't use suet so I can't give you an answer. | Oldy But Goody | 2023-04-16 |
| Where do you get the round suet to put in the suet holder? | 2023-04-16 | It comes with birdify pro | Walter Hnyda | 2023-04-16 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes it can | Steve | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes. Netvue provides a few ways to set up the feeder and on a pole is one of them. | Bubbean | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes it has several sized clamps with it for various pole sizes... They kind of clamp for a radiator hose that you just screw to tighten | MATT H. | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | It could be mounted on a pole system with really strong straps and perhaps a platform added to attach it to. It doesn't weight too much but you would need to be sure that it is secure to the pole. | hummy246 | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes! It comes with the things you need to attach to a pole. | dcm921 | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | My son-in-law dug a hole and cemented a 2x4 to mount mine on. He also made a baffle for the squirrels, which does “baffle” them. | jo marlin | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes it comes with a mount. I wouldn’t trust the Velcro stars they send. Use screws | M. Lee | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes, it can and comes with the parts to do so. | Private | 2023-03-29 |
| Can this be fitted on a pole system? | 2023-03-29 | Yes, it can. I hope you love yours as much as I love mine. | Sandra Carter | 2023-03-30 |
| Does this product (purchase) include the suet ball and mini hummingbird feeder as well as the perch extension? | 2023-01-16 | Yes, it’s the extension plus additional feeders that click to attach. | Nancy C. | 2023-01-16 |
| Just installed this yesterday and now the motion sensor is sending any notifications anymore? | 2023-05-16 | Their system is down right now. No one is getting notifications. They have their tech tech team working on it. | Amy | 2023-05-17 |
| Just installed this yesterday and now the motion sensor is sending any notifications anymore? | 2023-05-16 | First, check APPS: NETVIEW: PERMISSIONS: NOTIFICATIONS and makes sure that Notifications are allowed. If that is set correctly, I would assume that it's a wifi issue. Try brining it closer to or inside the house for a bit and see if it then sends a notification. | MATT H. | 2023-05-17 |
| How do you activate the included ai service with the pro version of the birdfy? | 2023-05-01 | It’s automatic but it doesn’t get it right most time and it’s not with every bird either. | M. Lee | 2023-05-01 |
| Will the attachment fit the yellow bird feeder? | 2023-03-06 | Yes! It will fit, just the colors won't match | KS | 2023-03-06 |
| Will the attachment fit the yellow bird feeder? | 2023-03-06 | It dos not and will not fit a yellow Bird Buddy feeder. | Martin Klest | 2023-03-06 |
| Will the attachment fit the yellow bird feeder? | 2023-03-06 | I can't answer that since my Netvue bird feeder/camera is blue and white. Do you have a Netvue? | Marcy Rosenberg | 2023-03-07 |
| Are the individual parts removable? | 2022-12-28 | Yes | Nancy C. | 2023-01-16 |
| Thought the purchase included 7 days of cloud storage free and if so I have not figured out how to replay any videos of prior visits? | 2023-05-14 | I don’t think it came with cloud storage. I put a large as chip in for permanent storage of my videos. If you want to review past visits, you go into your notifications and there is a calendar at the top. Just pick what past day you want and it should load up all your past videos | Todd N. Smith | 2023-05-15 |
| Thought the purchase included 7 days of cloud storage free and if so I have not figured out how to replay any videos of prior visits? | 2023-05-14 | I'm sorry, I didn't use the cloud storage, only a micro USB and it works fantastic | Luveurope | 2023-05-15 |
| I can not get the feeder on the bracket! Is there some trick to this?? | 2023-05-06 | I watched a YouTube video to figure out the bracket. | BigDog | 2023-05-06 |
| I can not get the feeder on the bracket! Is there some trick to this?? | 2023-05-06 | If you reach out to support on the netvue Facebook they have a video. But it slides in to the track on thr bottom of the feeder. | KS | 2023-05-06 |
| I can not get the feeder on the bracket! Is there some trick to this?? | 2023-05-06 | If you mean the round part, the bottom of the feeder slides onto it. You might have to push with a little force to get it all the way on. | Bubbean | 2023-05-06 |
| I can not get the feeder on the bracket! Is there some trick to this?? | 2023-05-06 | It can be a bit tricky to get on there. It's a slide and secure setup. | Luveurope | 2023-05-06 |
| Is the solar panel included or not with this model. The 2 most recent responses were that it is included and the other separate? | 2023-04-21 | Depends on the model. When I got mine last Christmas it wasn’t an option. | Ed Panick | 2023-05-05 |
| Any advice for racoon deterrents? | 2023-04-19 | The squirrel baffle has stopped them at mine | KS | 2023-04-19 |
| What is a squirrel baffle? | 2023-05-17 | An umbrella shaped attachment that supposed to help keep squirrels out of the feeder | KS | 2023-05-17 |
| Why do the notofcations seem to be delayed by about 4 hours? It is after 4pm and I am just receiving motion alerts from video taken at 12 noon? | 2023-05-17 | I am sorry, I can’t answer that. I am getting notifications constantly. | Deborah M. Marotte | 2023-05-17 |
| Is a solar panel included with this model ? | 2023-04-02 | solar panel is separate | Walter Hnyda | 2023-04-02 |
| Is a solar panel included with this model ? | 2023-04-02 | Included | Vivi Tarr | 2023-04-02 |
| How can I get additional suet balls? | 2023-03-30 | Chewy and Amazon have them for sure. My local fleet farm carries them also. | MATT H. | 2023-04-16 |
| Can the app be used on a tablet? And what is the name of the app so we can check compatability with OS? | 2023-04-02 | Yes. I use it on an iPad | Oldy But Goody | 2023-04-02 |
| Can the app be used on a tablet? And what is the name of the app so we can check compatability with OS? | 2023-04-02 | I use it on my Samsung phone a d IPad so you should be ok. | Janet Ford | 2023-04-02 |
| Can the app be used on a tablet? And what is the name of the app so we can check compatability with OS? | 2023-04-02 | Yes Netvue works great 👍 | Ed Panick | 2023-04-02 |
| Can the app be used on a tablet? And what is the name of the app so we can check compatability with OS? | 2023-04-02 | I believe so, yes. The app is called Netvue. I use it on my iPhone and my husband uses it on his android. It works great on both. | Ashley D Cook | 2023-04-02 |
| Can the app be used on a tablet? And what is the name of the app so we can check compatability with OS? | 2023-04-02 | Netvue is the name of the app. | Amanda Green | 2023-04-03 |
| I'd like to put out different types of suet balls at the same time. How can I get additional suet ball holders? | 2023-02-01 | Contact support and see if they can help you | KS | 2023-03-06 |
| Can you hang it from a typical bird feeder pole, like any other bird feeder? | 2023-05-05 | Yes! It comes with the equipment to make that happen. | dcm921 | 2023-05-05 |
| Can you hang it from a typical bird feeder pole, like any other bird feeder? | 2023-05-05 | I have mine on a standard shepherds hook. I used large hose clamps through the slots for the screws. It works great ! | Ed Panick | 2023-05-05 |
| Can you hang it from a typical bird feeder pole, like any other bird feeder? | 2023-05-05 | Yes, you can. Using the Velcro strap provided (or even better you could use hose clamps) I secured the bracket that holds the feeder to a pole. It works perfectly. If you have squirrels You will also need a baffle or some type of deterrent. Enjoy! It’s fabulous seeing them up close. | ERL | 2023-05-05 |
| Can you hang it from a typical bird feeder pole, like any other bird feeder? | 2023-05-05 | Yes, you can, but one of the shepherd's hooks works best. | Hoosiers | 2023-05-05 |
| Can you hang it from a typical bird feeder pole, like any other bird feeder? | 2023-05-05 | Not really. It comes with ways to hang it by attaching it to a tree or your house or screwing it to a pole. But not hanging it. | T Roth | 2023-05-05 |
| Can't get the camera to show after downloading the app? Am I doing something wrong? | 2023-05-17 | You may have to delete all and start over ! | Ed Panick | 2023-05-17 |
| Can't get the camera to show after downloading the app? Am I doing something wrong? | 2023-05-17 | Reach out to customer support in the app. They are very responsive and helpful. There should be a + at the top right corner of the app where you add a device. | KS | 2023-05-17 |