| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is the lens made of plastic or glass? | 2023-05-20 | Its all plastic | Art | 2023-05-21 |
| Is the lens made of plastic or glass? | 2023-05-20 | The lens is made of glass | EufyHome | 2023-05-22 |
| Will it work on 5g networks | 2023-03-23 | Sorry NO, it works only with 2.4G wifi. | EufyHome | 2023-03-24 |
| Will it work on 5g networks | 2023-03-23 | It only works with 2.4G. | Jlow… | 2023-03-24 |
| Is the branding visibly stamped on every light? | 2023-05-20 | Eufy brand security is labeled on the bottom of the light | Joseph | 2023-05-21 |
| Can you set multiple zones for recording? | 2023-04-23 | Yes u can | Mike | 2023-04-23 |
| Can you set multiple zones for recording? | 2023-04-23 | Yes, but only Up to two zones. | Jlow… | 2023-04-23 |
| Can you set multiple zones for recording? | 2023-04-23 | Currently the app supports setting up two different hexagonal activity areas at the same time. If this doesn't meet your needs, you can delete the active area so that the entire camera field of view is active. | EufyHome | 2023-04-24 |
| What is the height of the light from the bracket to the top of the light? How far from the wall does the light stick out? | 2023-02-26 | Full light: 15 inch Midpoint at 7.5 Inch From bracket top to light top just a little over 5.5 inch From the wall till the front cam, it's 5 inches, around 2-inch bracket out. | BA | 2023-03-15 |
| Has anyone mounted this at 10 feet? | 2023-03-30 | Mine is mounted at 7ft I don't know why it wouldn't work at 10ft it's a good camera I like it | Michael Devoid | 2023-03-30 |
| how far can it view footage and record 200 feet? | 2023-02-28 | In EUFY's internal tests, it can see a human form at least 30ft away | EufyHome | 2023-02-28 |
| I don't understand the meaning of hardwired is it a plug that you can plug into an actual receptacle or do you have to like have an electrician? | 2023-05-23 | It uses the existing electrical wires from your previous outside light. If you've never worked with electrical wires you should probably ask an electrician. | AHelpfulVoice | 2023-05-23 |
| I don't understand the meaning of hardwired is it a plug that you can plug into an actual receptacle or do you have to like have an electrician? | 2023-05-23 | Hardwired means that the device needs to be connected directly to the electrical wiring at home. Most users do not need an electrician and can install it by themselves. We recommend that you contact us directly by email, we will be happy to send you the installation video. | EufyHome | 2023-05-24 |
| I don't understand the meaning of hardwired is it a plug that you can plug into an actual receptacle or do you have to like have an electrician? | 2023-05-23 | Hardwired means you have to open/remove the receptacle to get to the bare wires inside the wall with the power turned off. You then have to connect the 2 or 3 wires coming out of the wall into the unit, then attach the unit to the wall. In my case I had to drill new holes, so be prepared. It is similar to replacing a ceiling fan or entire outdoor light fixture. Search Youtube videos to learn how to install it. | Russ F. | 2023-05-25 |
| Can the light be left on during the night? | 2023-02-26 | Yes, you can keep the light on the full night on a schedule and also keep it at its brightest when in motion. | BA | 2023-03-15 |
| Can it be mounted sideways - wondering about the camera adjusting? | 2023-02-23 | The camera can rotate left and right 30 degrees. | EufyHome | 2023-02-23 |
| how many days lasts after a recharge? | 2023-05-06 | This S100 wall light cam ist not a battery, but a wired wall light camera. | EufyHome | 2023-05-08 |
| Can this be integrated with home assistant? | 2023-02-26 | This camera does not support Homekit, but supports Alexa and the Google Assistant. | EufyHome | 2023-02-27 |
| Like most houses, there is a switch to control the outside light from inside the house. How is this handled with the product? | 2023-04-05 | in my case l did connect directly removing the swith and attach two legs with wire nut and install blank cover where the swith was. | Francisco A. Parada | 2023-04-05 |
| Like most houses, there is a switch to control the outside light from inside the house. How is this handled with the product? | 2023-04-05 | You can control the light via die eufy Security App inside the house. | EufyHome | 2023-04-05 |
| Like most houses, there is a switch to control the outside light from inside the house. How is this handled with the product? | 2023-04-05 | Leave the switch on and you control the light with the app settings. | wad | 2023-04-05 |
| Like most houses, there is a switch to control the outside light from inside the house. How is this handled with the product? | 2023-04-05 | Have the light switch on all the time or run a separate power supply. The camera needs to be powered on all the time | Ric Larson | 2023-04-06 |
| Like most houses, there is a switch to control the outside light from inside the house. How is this handled with the product? | 2023-04-05 | they make switch covers that prevent the switch from being turned off | Scott Dulaney | 2023-04-08 |
| Can I turn off motion notification? | 2023-05-04 | Yes just go to your settings on phone and select the app and then off the notifications | jobee1127 | 2023-05-04 |
| Can I turn off motion notification? | 2023-05-04 | In the app, it appears that you can turn off motion detection notifications if you want. | Art Vibulakaopun | 2023-05-04 |
| Can I turn off motion notification? | 2023-05-04 | Yep, you can turn it off in the app | Ginger | 2023-05-04 |
| Can I turn off motion notification? | 2023-05-04 | Yes, you can turn off motion notification via the app. | EufyHome | 2023-05-05 |
| Can I turn off motion notification? | 2023-05-04 | Yes, you can. | Jlow… | 2023-05-05 |
| Can I turn off motion notification? | 2023-05-04 | Yes. | Eugene R. | 2023-05-05 |
| I live in a Dark Sky community, can the light be swiveled to shine on the house? We are not allowed to see the light source. | 2023-04-25 | It only turns maybe 45 degrees left and right. It will not flip all the way around | Joseph | 2023-04-25 |
| I live in a Dark Sky community, can the light be swiveled to shine on the house? We are not allowed to see the light source. | 2023-04-25 | Both top and bottom lights Tuen 360 degree but can not move up or down also you can mount it only Vertical | Jayesh Patel | 2023-04-25 |
| I live in a Dark Sky community, can the light be swiveled to shine on the house? We are not allowed to see the light source. | 2023-04-25 | The device can only be installed vertically, and the upper and lower lights can be rotated 360 degrees independently. | EufyHome | 2023-04-26 |
| does this camera support rtsp? | 2023-02-24 | Not yet, it will be updated to support this feature in a few months | EufyHome | 2023-02-24 |
| Are the bulbs changable when they burn out? | 2023-03-28 | If the product has any issues, please contact eufy support, we will send replacement or refund within the warranty period. | EufyHome | 2023-03-29 |
| Are the bulbs changable when they burn out? | 2023-03-28 | They are led built in so no | Michael Devoid | 2023-03-30 |
| Does the camera record events even if wifi is not working? | 2023-03-01 | The camera can not work in the event of a power outage. If the camera is power on, it can record events, if wifi is not working | EufyHome | 2023-03-01 |
| Can it be viewed in a browser? | 2023-03-04 | Yes. | EufyHome | 2023-03-06 |
| What happens if I install this light at a height of 90 inches? Will it affect the picture quality? | 2023-02-26 | Picture quality is not affected by height. The height is mentioned because of the good range for the camera and notification. | BA | 2023-03-16 |
| How do you power this unit? Is it hardwired or plugged into outlet? | 2023-02-25 | It is hardwired. | EufyHome | 2023-02-27 |
| Do you have a look-alike without a camera? I don't need a camera on both sides of my garage door, but I'd like to have matching sconces. | 2023-02-24 | At the moment we don't have similar light without a camera, sorry. We have recorded your feedback internally and will statistically evaluate it anonymously for future decisions. Thanks for your feedback. | EufyHome | 2023-02-24 |
| Do you have a look-alike without a camera? I don't need a camera on both sides of my garage door, but I'd like to have matching sconces. | 2023-02-24 | As a huge Eufy fan, I really hope they take your request serious. | Bryan Conover | 2023-02-25 |
| Does it have a 24/7 recording option like other wired eufy cameras? | 2023-02-26 | No, the camera is designed based on a trigger event to record. | EufyHome | 2023-02-27 |
| This is not compatible with Google Assistant ? | 2023-04-07 | This product is compatible with Google Assistant. | EufyHome | 2023-04-08 |
| Will the mounting backet work with or cover an existing junction box? | 2023-04-26 | I would think so | Ellie N. | 2023-04-26 |
| Will the mounting backet work with or cover an existing junction box? | 2023-04-26 | Yes, I took a picture, but it only allows video. I have a round surface mounted box and the base screwed directly to the box. I have this box BELL PRB57550WH EMW3207396, 4.25 in grey. | DS | 2023-04-26 |
| Can another confirm whether or not these lights are ul or etl listed? thanks! | 2023-05-28 | They are etl | Joseph | 2023-05-28 |
| How long are the recordings? How long is the delay before it starts recording again? | 2023-04-02 | Record all day | Amazon Customer | 2023-04-16 |
| Does it work if Wi-Fi/power goes out? | 2023-05-29 | No | Aidita Feliciano | 2023-05-29 |
| Does it work if Wi-Fi/power goes out? | 2023-05-29 | If power goes out, it can not work. | EufyHome | 2023-05-30 |
| Will eufy security s100 wired wall light cam, work on an 8' ceiling? | 2023-05-29 | It can, but this is designed to be on a wall not a ceiling. | JAD | 2023-05-29 |
| Will eufy security s100 wired wall light cam, work on an 8' ceiling? | 2023-05-29 | S100 can not installed on the ceiling. It must be installed vertically. | A seller | 2023-05-30 |
| Will eufy security s100 wired wall light cam, work on an 8' ceiling? | 2023-05-29 | S100 can not installed on the ceiling. It must be installed vertically. | EufyHome | 2023-05-30 |
| Can i mount this at 90"? | 2023-03-07 | Yes I mounted mine at 90 degrees. Make sure the mounting bracket is installed with mark “top” is up | Ric Larson | 2023-03-07 |
| Can i mount this at 90"? | 2023-03-07 | The device can only be mounted horizontally, but the camera can rotate 30 degrees left and right. | EufyHome | 2023-03-08 |
| Can i mount this at 90"? | 2023-03-07 | I had this same question - unfortunately, there is a defined “top”, camera is angled down. If you mounted 90 deg the camera would be angled to the left or right. | MK | 2023-03-13 |
| Is this light dual voltage? | 2023-04-15 | The light is not dual voltage. | Amazon Customer | 2023-04-15 |
| Is this light dual voltage? | 2023-04-15 | Yes, and 110 volts | Amazon Customer | 2023-04-16 |
| Is this light dual voltage? | 2023-04-15 | The Input for this product is 110-240V/AC | EufyHome | 2023-04-17 |
| Can it be mounted horizontally? | 2023-05-16 | If you don’t care that the camera and motion sensor orientation is wrong..it’s designed to be vertical. The lights rotate but the center section doesn’t. | Ken D. | 2023-05-16 |
| Can it be mounted horizontally? | 2023-05-16 | It can be mounted in any direction that you put the screw holes. You better test the camera in that direction first. | Unhappy in Windsor | 2023-05-16 |
| Can it be mounted horizontally? | 2023-05-16 | Yes u can | Mike | 2023-05-16 |
| Can it be mounted horizontally? | 2023-05-16 | S100 can only be mounted vertically. | EufyHome | 2023-05-17 |
| Blue Iris supported? Onvif? | 2023-02-23 | NO sorry. | EufyHome | 2023-02-23 |
| Can the light be adjusted to horizontal? | 2023-04-10 | cannot, it can only be installed vertical | C AU | 2023-04-10 |
| Can the light be adjusted to horizontal? | 2023-04-10 | No, can not be adjusted to horizontal, sorry. | EufyHome | 2023-04-11 |
| Can the light be adjusted to horizontal? | 2023-04-10 | The light needs to stay vertical as stated in instructions. If placed horizontal, the video will also be rotated. | Mr. Buttons | 2023-04-11 |
| Will this record every time a tree blows or can you set it to detect only people like Ring? | 2023-05-28 | You can set the detection type, human being one of them, and also manually enter a detection zone in the app to help prevent nuisance trips and notifications. | S. Meunier | 2023-05-28 |
| Will this record every time a tree blows or can you set it to detect only people like Ring? | 2023-05-28 | Of course | Francois Bachmann | 2023-05-28 |
| Will this record every time a tree blows or can you set it to detect only people like Ring? | 2023-05-28 | We had exactly that kind of problem with the device we had before. Every snowflake would trigger it. We didn’t even leave it on at night. This one is great. No „false“ alarms, but it does alert you if a person approaches the door. We are very happy with it. | Gina | 2023-05-28 |
| Will this record every time a tree blows or can you set it to detect only people like Ring? | 2023-05-28 | You can set it to detect only human. There are only human detection modus and all motion detection modus. | EufyHome | 2023-05-29 |
| I want to record people/cars on the street and my property, but only notified about people/cars on my property. can i do this with zones? | 2023-04-16 | My camera records absolutely all the cars that pass through my street, not only those that get at my property. Record all movement including trees and plants. | Ana Sofia Rmz | 2023-04-17 |
| I want to record people/cars on the street and my property, but only notified about people/cars on my property. can i do this with zones? | 2023-04-16 | Do you set an activity zone? Please delete it and try again. If it's useless, please contact eufy support per email. | EufyHome | 2023-04-17 |
| My house siding is angled. Are there angled mounting bases available to plumb the fixtures vertically? | 2023-04-21 | I don’t think so, but you may try using pads under with longer screws. | C AU | 2023-04-21 |
| My house siding is angled. Are there angled mounting bases available to plumb the fixtures vertically? | 2023-04-21 | Unfortunately, no. The only mounting hardware included is designed to be mounted vertically flush against the wall. | Kenae | 2023-04-21 |
| My house siding is angled. Are there angled mounting bases available to plumb the fixtures vertically? | 2023-04-21 | We don't have an angled mounting base, but could you please contact us per email and send us a picture of your house siding. We are very glad to confirm again and help you further. | EufyHome | 2023-04-24 |
| What is the size of the back/mounting plate? We have angled/layered siding and would like to know if it will fit on one piece or overlap two | 2023-06-20 | 4.25 x 4.25 | radS. | 2023-06-20 |
| What is the size of the back/mounting plate? We have angled/layered siding and would like to know if it will fit on one piece or overlap two | 2023-06-20 | Roughly 3 3/4" X 3 3/4" square. | Russ F. | 2023-06-20 |
| What is the size of the back/mounting plate? We have angled/layered siding and would like to know if it will fit on one piece or overlap two | 2023-06-20 | 4in X 4in | Eugene R. | 2023-06-20 |
| What is the size of the back/mounting plate? We have angled/layered siding and would like to know if it will fit on one piece or overlap two | 2023-06-20 | Back plate is about 4 1/4 x 4 1/4 inches. | jcbl | 2023-06-20 |
| What is the size of the back/mounting plate? We have angled/layered siding and would like to know if it will fit on one piece or overlap two | 2023-06-20 | The back plate is between 2.5 inches to 3 inches | Joe | 2023-06-20 |
| What is the size of the back/mounting plate? We have angled/layered siding and would like to know if it will fit on one piece or overlap two | 2023-06-20 | The size of the back/mounting plate is 110x110mm | EufyHome | 2023-06-21 |
| Does the 4G is sufficient for you? Can you give an idea of how many days recorded? | 2023-05-06 | S100 has a built-in 4GB eMMC storage, which can store up to 30 days worth of video recordings, assuming you’re recording 30 videos per day with 15 seconds of recording per video. The actual duration varies depending on the recording frequency and video length. If this is not enough for you, you can connect S100 with Homebase 3 to get more storage. Videos can be stored on the Homebase 3. | EufyHome | 2023-05-08 |
| Mounting height 87 inches max? If I have entryway stairs and it would be mounted more like 108 inches above actual ground level, will it work well? | 2023-04-26 | I would think so | Ellie N. | 2023-04-26 |
| Are the lights replaceable? | 2023-04-08 | Sorry the lights are not replaceable. In case they have a problem, please contact eufy support. We will find a solution for you. | EufyHome | 2023-04-10 |
| Will this also work with the HomeBase 2? | 2023-04-04 | No. But it will work with Homebase 3 in this month. | EufyHome | 2023-04-05 |