| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can u pair with two phones at same time | 2023-04-12 | No you can’t. Once you are connected to a device, you have to disconnect to one source so you can connect to a second source. This is one of the limitations of this otherwise good product. | James White | 2023-04-12 |
| Can u pair with two phones at same time | 2023-04-12 | TRY IT. | vaughn larock | 2023-04-12 |
| Can u pair with two phones at same time | 2023-04-12 | Dear Customer, Thanks for your question! The earbuds can't be connected to different devices at the same time. If you want to connect the earbuds to another device, please turn off the Bluetooth on the connected devices. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-12 |
| Where are these manufactured? | 2023-03-26 | Dear Customer, Thanks for your question! The N35 earbuds are designed by PocBuds in USA. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-31 |
| I have small ears. Are these good for small ears? | 2023-03-13 | I believe so because they come with three sizes of ear caps. | ESL teacher | 2023-03-13 |
| I have small ears. Are these good for small ears? | 2023-03-13 | Yes, they come with three different sizes of ear pieces. Also, the hook over the ear keeps them in place. | Rockin' Reviewer | 2023-03-13 |
| I have small ears. Are these good for small ears? | 2023-03-13 | Dear Customer, Thanks for your question! There are small, medium and large three different size silicone ear tips. The small size ear tips are specially designed for small ears. And The earhooks design can keep them on your ears comfortably. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-13 |
| Are these comfortable while wearing glasses? | 2023-03-14 | Dear Customer, Thanks for your question! Adjustable, secure-fitting ear hooks are designed to let you easily adjust and fit them. You can wear glasses and the earbus won't conflict with your glasses. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-14 |
| Are these comfortable while wearing glasses? | 2023-03-14 | Depends but I wear my glasses and I feel good | Frank | 2023-03-14 |
| Will these hook securely on someone with small ears (not just canals)? What are the dimensions of the non-hook part? | 2023-04-13 | Dear Customer, Thanks for your question! Yes, adjustable, secure-fitting ear hooks are designed to let you easily adjust and fit them, which will securely on someone ears, including small ears. The dimensions of the non-hook part are below: Length: 1.38in Width: 0.59in Height: 0.39in Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-14 |
| Would these pair with a Samsung TV? | 2023-03-13 | As long as the TV has Bluetooth, yes, I believe they will. | Rockin' Reviewer | 2023-03-13 |
| Would these pair with a Samsung TV? | 2023-03-13 | They will! | Jonathan Ehlen | 2023-03-13 |
| Would these pair with a Samsung TV? | 2023-03-13 | Dear Customer, Thanks for your question! Yes, the N35 wireless earbuds can work perfectly with any Bluetooth-enabled device. Kindly note that the earbuds can't be connected to different devices at the same time. If you want to connect the earbuds to another device, please turn off the Bluetooth on the connected devices. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-13 |
| Can these connect to more than one device at once? | 2023-03-13 | Dear Customer, Thanks for your question! These earbuds can't be connected to different devices at the same time. If you want to connect the earbuds to another device, please turn off the Bluetooth on the connected devices. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-13 |
| How long can these bluetooth headphones be used? I use headphones for a long time in a day | 2023-03-16 | Dear Customer, Thanks for your question! The wireless earbuds can be up to 10hrs of listening time on a single charge, 2200mAh charging case supports 8 times full charging for both earbuds, a total of 90hrs of playback time with the charging case, which no need to worry about battery life at all. Hope this can help you. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-03-16 |
| Are the control button of the erabuds a touch or an actual button? | 2023-03-15 | An actual button, a flat button. | Shana | 2023-03-15 |
| Are the control button of the erabuds a touch or an actual button? | 2023-03-15 | Dear Customer, Thanks for your question! These bluetooth headphones are dual button control rather than touch control. Button control is easy so that you can obviate any operations and don't need to remember its instruction. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-15 |
| Are the control button of the erabuds a touch or an actual button? | 2023-03-15 | They are actual buttons | Carmen Perez de Nanclares Fern… | 2023-03-15 |
| Can these be used with audio books! | 2023-04-05 | Yes, if you have blue tooth on your device. | Tom Hobson | 2023-04-05 |
| Can these be used with audio books! | 2023-04-05 | Dear Customer, Thanks for your question! Yes, please make sure the device you connect to with Bluetooth-enabled. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-06 |
| Is the charging case waterproof? | 2023-03-22 | Dear Customer, Thanks for your question! The charging case is not waterproof. Please keep the charging case dry. Be careful not to get the case wet or let liquid enter them. Otherwise, it is easy to damage. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-22 |
| How do I answer calls with the wireless headphones? Can they activate Siri? | 2023-03-10 | Video could not be loaded | PocBuds Shop | 2023-03-10 |
| How do I answer calls with the wireless headphones? Can they activate Siri? | 2023-03-10 | Just say hello! | LJ | 2023-03-10 |
| Will they work with alexa? | 2023-04-10 | Dear Customer, Thanks for your question! Yes, they can work with alexa. They can pair with any Bluetooth capable device, you can use these to command alexa while connected to your phone. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-11 |
| Do these work with laptops? | 2023-03-16 | Dear Customer, Thanks for your question! Yes, the N35 wireless earbuds can work with laptops, and they can works perfectly with any Bluetooth-enabled device. Kindly note that if you have connected other devices before connecting to the laptops, please turn off the Bluetooth of other devices or ignore the device first. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-16 |
| Do these work with laptops? | 2023-03-16 | Yes | TEM | 2023-03-16 |
| Does the audio sync with video while watching TV via bluetooth? (latency?) | 2023-03-15 | Dear Customer, Thanks for your question! The N35 bluetooth headphones sync easily with all devices and the audio sync with video. Playback is also always clear and quality. Kindly note that if there are interfering objects or too many app opened on cell phone may cause latency. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-16 |
| How to fix the ear hooks? | 2023-03-23 | Dear Customer, Thanks for your question! The ear hooks are flexible, you can adjust the ear hooks until you find the perfect fit. There are also come with multiple sizes of eartips so the earbuds can fit your ears comfortably. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-27 |
| How often do I need to clean the earbuds? | 2023-03-15 | Dear Customer, Thanks for your question! The charging metal contacts of the earbuds may be contaminated with sweat and dirt, resulting in the earbuds aren't able to power on, charge, or having connection issues, and the protective grille of both earbuds may accumulate earwax and dust, resultingin muffled volume. We recommend that clean your earphones once after every sweaty workout. If it is only for daily use, you can clean it once a week. Kindly note please don't use sharp objects or abrasive materials to clean your earbuds. And be careful not to get the earbuds wet or let liquid enter them. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-15 |
| How often do I need to clean the earbuds? | 2023-03-15 | That depends on how dirty they get. I clean them whenever I see debris. Just wipe them off (don't use water or cleaning liquids) | Andrew | 2023-03-15 |
| How often do I need to clean the earbuds? | 2023-03-15 | Just wipe them off after each time you use them | Mike S | 2023-03-15 |
| How often do I need to clean the earbuds? | 2023-03-15 | I clean mine often | Perry W. | 2023-03-15 |
| How often do I need to clean the earbuds? | 2023-03-15 | I clean them once a week. It depends on how you wear them. | Stacey A. Durham Sr. | 2023-03-15 |
| Are the volume on these earbuds high enough? | 2023-03-23 | It is for me | TEM | 2023-03-23 |
| Are the volume on these earbuds high enough? | 2023-03-23 | It is for me. But I don’t listen to hard rock or something where I would want them very loud. | Marcia | 2023-03-24 |
| Are the volume on these earbuds high enough? | 2023-03-23 | Dear Customer, Thanks for your question! It's a subjective question which we are hard to judge others definition of high volume. But many of our customers have reported that the volume of our earbuds is high enough. Generally speaking, the volume is set to between 50-80% is loud enough. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-27 |
| How far can I be from my phone for it to work? | 2023-03-13 | Dear Customer, Thanks for your question! The distance of wireless connection is 33ft with no obstruction. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-13 |
| Can these earbuds be worn while wearing glasses? | 2023-04-17 | Yes of course… | Rsa77 | 2023-04-18 |
| Can these earbuds be worn while wearing glasses? | 2023-04-17 | I have wire limbs and find it most comfortable. Fat limbs may be another story. | Steven B. | 2023-04-18 |
| Can these earbuds be worn while wearing glasses? | 2023-04-17 | Yes, they don’t interfere at all | Amazon Customer | 2023-04-18 |
| Can these earbuds be worn while wearing glasses? | 2023-04-17 | Dear Customer, Thanks for your question! Of course. Adjustable, secure-fitting ear hooks are designed to let you easily adjust and fit them. You can wear glasses and the earbus won't conflict with your glasses. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-18 |
| Do they work with samsung phone? | 2023-03-09 | Yes | Triple Option | 2023-03-09 |
| Do they work with samsung phone? | 2023-03-09 | Dear Customer, Thank you for your inquiry! Yes, the N35 wireless earbuds can work perfectly with any Bluetooth-enabled device. Hope that helps. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-09 |
| Do they work with samsung phone? | 2023-03-09 | Yes, I used them for about 4 hours with a Samsung s20 | Damian | 2023-03-09 |
| Do they work with samsung phone? | 2023-03-09 | Absolutely! | jachin bateman | 2023-03-09 |
| Do they work with samsung phone? | 2023-03-09 | Yes they do work perfectly with Samsung, that is the phone I have. Great earbuds, and they have superior quality without the big name price!! | LJ | 2023-03-10 |
| Do they work with samsung phone? | 2023-03-09 | Yes | Lil | 2023-03-11 |
| Is volume separate from other control? | 2023-03-07 | Yes | ruby | 2023-03-07 |
| Is volume separate from other control? | 2023-03-07 | Volume turn up your phone Volume | daniel w | 2023-03-07 |
| Is volume separate from other control? | 2023-03-07 | Video could not be loaded | PocBuds Shop | 2023-03-07 |
| Is volume separate from other control? | 2023-03-07 | Volume control is on left ear. | Joy A | 2023-03-08 |
| How do I connect these ear buds with my iPhone 13? | 2023-03-10 | You will need to turn your blue tooth on your phone and pair it with the earbuds. | LJ | 2023-03-10 |
| How do I connect these ear buds with my iPhone 13? | 2023-03-10 | Dear Customer, Thanks for your question! You can follow these steps below or refer to the video attached: 1. Please tears off the insulation film on the earbuds for the first time use. 2. Turn on the Bluetooth on the phone and take the earbuds out of the charging case. 3. Search for "N35" and tap to connect on your phone. 4. There is a voice prompt "connected" from both earbuds, and the indicators of both earbuds go off. After using it once, the headphones will connect automatically when take them out of the charging case with the Bluetooth turned on. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-10 |
| Are they comfortable if i wearing on ears all day? | 2023-03-09 | Dear Customer, Thank you for your inquiry! Yes, the N35 bluetooth earbuds is ergonomically designed with flexible silicone ear hooks and three different sizes of silicone eartips so that they can fit your ears comfortably. Hope that helps. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-09 |
| Are they comfortable if i wearing on ears all day? | 2023-03-09 | Yes very. | S Dedon | 2023-03-09 |
| What is the shaft diameter for foam ear tips? | 2023-04-17 | Dear Customer, Thanks for your question! There are small, medium and large silicone ear tips of three different sizes. The diamete of the small ear tips are 0.35in The diamete of the medium ear tips are 0.43in The diamete of the large ear tips are 0.47in Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-18 |
| Can I wear these while swimming? | 2023-03-09 | Water resistant and water proof are two different things. I would not suggest it. | Damian | 2023-03-09 |
| Can I wear these while swimming? | 2023-03-09 | Dear Customer, Thank you for your question! The wireless headphones are sweat and water resistant, but we don't recommend submerge them under water. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-09 |
| Why can't I find N35 in my bluetooth list? | 2023-03-22 | The N35 must not be paired with your phone. If paired, it should be showing in your settings under Bluetooth. | Mike S | 2023-03-22 |
| Why can't I find N35 in my bluetooth list? | 2023-03-22 | It’s really easy though. Follow the instructions for pairing. When the earbuds are taken out of the case for the first time they actually go into pairing mode. If you miss that… there are pairing instructions included | CarolinTB (Jamaica) | 2023-03-23 |
| Why can't I find N35 in my bluetooth list? | 2023-03-22 | Dear Customer, Thanks for your question! N35 does not appear in your Bluetooth list, which may be caused by the fact that the new earbuds has not been activated for the first time. Please tearing off the insulator of the earbuds and putting them in the charging case to charge for 5 minutes, then take them out and reconnect them. Kindly note that the 4 grids indicator on right display panel of the charging case will always flash during charging. After taking the earbuds out from the charging case when the earbuds are activated, the indicator light below the volume button on the earbuds will flashes red and blue. If the indicator light is not on, please try to turn off Bluetooth and turn it on again. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-23 |
| Will these stay in your ears if sweating while exercise? | 2023-03-20 | Mine stay in the ear just fine while exercising...the ear hooks keep them in place. | Ralph | 2023-03-20 |
| Will these stay in your ears if sweating while exercise? | 2023-03-20 | Dear Customer, Thanks for your question! Yes, the sport earbuds come with three sizes of comfortable, stable-fitting eartips so you can find the right fit for you. They can fit securely in your ears perfectly. No matter how long you exercise and won't fall out no matter how much you move. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-20 |
| Will these stay in your ears if sweating while exercise? | 2023-03-20 | Yes | Rockin' Reviewer | 2023-03-20 |
| Does the microphone work well? I want to use them for attending meetings | 2023-03-20 | Yes. I have not had anyone notice I’m using Bluetooth vs. my phone. | Jonathan Ehlen | 2023-03-20 |
| Does the microphone work well? I want to use them for attending meetings | 2023-03-20 | It does the job fairly well. Lots of background noise really cuts down the clarity. | Rockin' Reviewer | 2023-03-20 |
| Does the microphone work well? I want to use them for attending meetings | 2023-03-20 | I've only used them for listening to music and pod casts. Sorry, I don't know the answer. | ESL teacher | 2023-03-20 |
| Does the microphone work well? I want to use them for attending meetings | 2023-03-20 | I think they have great sound and volume. | Grizzly | 2023-03-20 |
| Does the microphone work well? I want to use them for attending meetings | 2023-03-20 | YES | TI870 | 2023-03-21 |
| Can you use just one ear piece at a time ? | 2023-03-10 | Yes you can. | Grizzly | 2023-03-10 |
| Can you use just one ear piece at a time ? | 2023-03-10 | yes you can, independently. | cLIFF tHOMPSON | 2023-03-10 |
| Can you use just one ear piece at a time ? | 2023-03-10 | Dear Customer, Thanks for your question! Yes, you can use one earbud at a time and left the second to charge in the case. Hope this can help you. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-03-11 |
| How to skip tracks via the wireless headphones? | 2023-03-08 | Yes very | S Dedon | 2023-03-09 |
| Is volume controlled via the Phone? | 2023-03-15 | Dear Customer, Thanks for your question! You can control the volume from your phone or control the volume from each earbud. Each of the wireless earbuds has a separate button to up/down the volume. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-15 |
| Is volume controlled via the Phone? | 2023-03-15 | Yes, you can control the volume on your phone and on the earbuds too. | Ed | 2023-03-15 |
| Is volume controlled via the Phone? | 2023-03-15 | The volume can be controlled by the phone or on the headphones. | Brittany Maxfield | 2023-03-15 |
| Can I hang up calls and talk to the voice assistant via the wireless earbuds? | 2023-03-08 | Video could not be loaded | PocBuds Shop | 2023-03-08 |
| Can I hang up calls and talk to the voice assistant via the wireless earbuds? | 2023-03-08 | You can answer and hang up calls with the side button, I’m not sure about using voice assistant. | Damian | 2023-03-09 |
| Can I just take the earbuds on a run without carry the case? | 2023-03-14 | Dear Customer, Thanks for your question! Yes, the charging case is only for charging. As long as the bluetooth earbuds have enough power, you can just take the earbuds. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-14 |
| Can I just take the earbuds on a run without carry the case? | 2023-03-14 | Yes | Frank | 2023-03-14 |
| How do I get an extra charger and cord? | 2023-04-17 | Dear Customer, Thanks for your question! Please feel free to contact us for help via Amazon Message and we will get back to you within 24 hours. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-18 |
| Is the charging cable included? | 2023-03-21 | Yes | Dee | 2023-03-21 |
| Is the charging cable included? | 2023-03-21 | Dear Customer, Thanks for your question! Yes, there ia a Type-C to USB-A cable which is used for charging the case. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-21 |
| Is the charging cable included? | 2023-03-21 | Yes, it is not a particularly long one, but it is in the box. | Ralph Jerald Volpe | 2023-03-21 |
| Can i store the earbuds in the charging case even if they are fully charged? Is this safe? | 2023-03-21 | Yes | Dee | 2023-03-21 |
| Can i store the earbuds in the charging case even if they are fully charged? Is this safe? | 2023-03-21 | Dear Customer, Thanks for your question! Yes, the ear buds can be stored in the charging case even if they are fully charged. Please rest assured that it is safe. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-21 |
| why do my headphones keep disconnecting. I have them in and I hear Disconnected and then connected and its getting annoying. What do i need to do? | 2023-04-13 | Mine do this if I walk about 20 feet away from my phone; or if I turn on my car which automatically connects the phone to it. There is probably some interference with the bluetooth that breaks the connection. | Patricia Sterling | 2023-04-13 |
| why do my headphones keep disconnecting. I have them in and I hear Disconnected and then connected and its getting annoying. What do i need to do? | 2023-04-13 | Dear Customer, Thanks for your question! Kindly note the earbuds communicate using bluetooth, and a bluetooth signal can be interfered with or weakened in some situations. You can follow these steps below: Check the earbuds by listening to music or other audio content that is stored on your device. If it is normal, please try the following steps. 1. Keep the connected device close to you, make sure there are no obstructions between you and your device, such as walls or floors. 2. Make sure the earbuds have enough power and not a high temperature condition. 3. Forget the pairing record on your device and reset the earbuds via the steps below: - Place the earbuds in the charging case and turn off the bluetooth of all devices - Take the earbuds out, click the Multi-functional button of two earbuds for 5 times then put the earbuds back into the charging case. 4. Turn on the Bluetooth on your device, search for "N35" and tap to connect on your device again. Hope this can help you. If the issue still exists, please feel free to contact us via Amazon Message and we will get back to you with a satisfactory solutions within 24 hours. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-14 |
| why do my headphones keep disconnecting. I have them in and I hear Disconnected and then connected and its getting annoying. What do i need to do? | 2023-04-13 | I have not had a problem with mine disconnecting. My problem is with them not fitting over my ears properly. I love the clarify of voice and sound. | Cassie | 2023-04-16 |
| do i need the charging case to charge the buds all the time or can i use the outlet plug | 2023-03-30 | Yes you can use the case to charge the buds | gweedo | 2023-03-30 |
| do i need the charging case to charge the buds all the time or can i use the outlet plug | 2023-03-30 | Video could not be loaded | Jhadira | 2023-03-30 |
| do i need the charging case to charge the buds all the time or can i use the outlet plug | 2023-03-30 | Dear Customer, Thanks for your question! Yes, you need the charging case to charge the ear buds. Kindly note that there is a Type-C USB charging cable in the packageplease use it to charge the case directly. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-31 |
| do i need the charging case to charge the buds all the time or can i use the outlet plug | 2023-03-30 | Yes, you do need the charging case. | Sabine Gedeus | 2023-03-31 |
| Would these cancel wind noise so people I call would be able to hear me when driving in my convertible? | 2023-03-27 | No | gweedo | 2023-03-30 |
| Would these cancel wind noise so people I call would be able to hear me when driving in my convertible? | 2023-03-27 | Dear Customer, Thanks for your question! The built-in dual beam forming microphone target your voice and filter partial noise, which allowing catch every word of the call. The microphone can give you a great conversation experience. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-31 |
| What is dimensions of the case? Can I put it in my pocket? | 2023-03-17 | Depends on the size of your pocket, but they are pretty beefy. About 3in L by 2in W 1in D | A.B.Mendoza | 2023-03-17 |
| What is dimensions of the case? Can I put it in my pocket? | 2023-03-17 | Dear Customer, Thanks for your question! The dimensions of the charging case are below: Length: 3.94in Width: 2.56in Height: 1.18in Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-17 |
| Como lo puedo conectar al TV? | 2023-04-13 | Dear Customer, Thanks for your question! You can follow these steps below to connect the earbuds with TV: 1. Kindly note that the earbuds can't be connected to different devices at the same time. If you want to connect the earbuds to TV, please turn off the Bluetooth on the connected devices first. 2. Turn on the Bluetooth on the TV and take the earbuds out of the charging case. 3. Search for "N35" and tap to connect on your TV. 4. There is a voice prompt "connected" from both earbuds, and the indicators of both earbuds go off. Hope this can help you. Any questions please feel free to contact us via Amazon Message and we will get back to you within 24 hours. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-14 |
| Does they need to be charged before first time use? | 2023-03-17 | Dear Customer, Thanks for your question! Generally speaking, you will receive the powered earphones and charging case. Kindly note that please tear off the insulation film on the earbuds for the first time use and then put the earbuds in the charging case for at least 5 minutes to activate them. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-17 |
| Does they need to be charged before first time use? | 2023-03-17 | No | Em… | 2023-03-17 |
| Can you pair these earbuds to multiple devices? | 2023-03-17 | Dear Customer, Thanks for your question! These bluetooth earbuds does not support connecting multiple devices at the same time, but you can switch them between your different devices. If you want to connect the earbuds to another device, please turn off the Bluetooth on the connected devices. Then you will be able to connect them on the new device. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-17 |
| Can you pair these earbuds to multiple devices? | 2023-03-17 | Yes but only 1 device can be active at a time | Nick… | 2023-03-20 |
| Can you pair these earbuds to multiple devices? | 2023-03-17 | Yes, absolutely! | AJ | 2023-03-20 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | First, make sure the Bluetooth setting on your phone is turned on. Remove the (charged) earbuds from their case and put in your ears. The Bluetooth setting on the phone should identify the earbuds (e.g. T59, N35, whatever they are), but won't be connected yet. Tap on "Not Connected" and the phone should connect to the earbuds. | cjbmt | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | Go to your Bluetooth settings on your phone with your earbuds placed nearby… I simply pick up one… place it on my ear… touch the button to turn on and you should see it pairing N35 is this device name. Hope that helps . | Carol Welch | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | I just opened the case and they showed up on my Bluetooth menu | steve | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | Long click on Bluetooth button on your phone and pair them. Ear pods will be there, called N35. | Stanislav Minkovsky | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | You follow the instructions included with the earbuds. It easy! | ruby | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | It’s really easy. First of all, the headphones usually come with instructions for pairing. Make sure your phone’s Bluetooth is on and in searching mode and the blue tooth for the earbuds are in pairing mode( usually automatic when you take the earbuds out of their case for the first time) …then just follow instructions | CarolinTB (Jamaica) | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | Have your phone to scan for N35 then pair with it. | Stacey A. Durham Sr. | 2023-03-07 |
| How do I connect the wireless earbuds with my mobile phone? | 2023-03-07 | Dear Customer, Thank you for your question! You can follow these steps below or refer to the video attached: 1. Please tears off the insulation film on the earbuds for the first time use. 2. Turn on the Bluetooth on the phone and take the earbuds out of the charging case. 3. Search for "N35" and tap to connect on your phone. 4. There is a voice prompt "connected" from both earbuds, and the indicators of both earbuds go off. After using it once, the headphones will connect automatically when take them out of the charging case with the Bluetooth turned on. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-07 |
| Is there a reason why only one ear piece works and not the other? I have reset the Blue Tooth multiple times but the right ear piece is broken | 2023-03-28 | Check your volume buttons and/or hold down the power button until you hear either ON - OFF. It takes a bit of a pause before it reacts. | Terri Adams | 2023-03-28 |
| Is there a reason why only one ear piece works and not the other? I have reset the Blue Tooth multiple times but the right ear piece is broken | 2023-03-28 | Dear Customer, Thanks for your question! Regarding the issue, you need to reset the two earbuds. The detail process follows: (1) Before using, please make sure the earbuds are fully charged. Then forget all bluetooth devices on your phone bluetooth menu and turn off the bluetooth of all your mobile phones (2) Take out of the two earbuds from the charging case at the same time, waiting for a while, if one earbud flash red and blue alternately, it means two earbuds pair with each other successfully 3) Open the bluetooth of your mobile phone, search "N35" to connect, both earbuds will have prompt "connected" If the problem is still not resolved, please contact us via Amazon Message, we will apply for a replacement for you. We support permanent replacement for damaged, defective, outdated, or lost products (Note: No need to return the original item.) Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-31 |
| How can I contact pocbuds customer service directly? I need a new charging case | 2023-03-16 | I go through Amazon contact the seller. They are quick to respond. | Rockin' Reviewer | 2023-03-20 |
| Are these compatible with iPhone 14? | 2023-03-11 | Dear Customer, Thanks for your question! Yes, The bluetooth headphones are compatible with iPhone 14. They can compatible perfectly with any Bluetooth-enabled device. Hope this can help you. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-03-11 |
| How can i get these to fit more securely. They do not sit well into my ear. Changed the cushions no help. I'll take recommendations. | 2023-03-31 | I was able to best fit by hanging over the ear first and then sliding the buds. Fitted very naturally and securely. Hope this helps! | A. Sanchez | 2023-03-31 |
| How can i get these to fit more securely. They do not sit well into my ear. Changed the cushions no help. I'll take recommendations. | 2023-03-31 | Dear Customer, Thanks for your question! Here are some tips for getting the earbuds to fit your ears securely: - Choose the best-sized ear tips fit your ear canal from the different size ear tips come with - Pluging earbuds along with the ear canal into the ears. - Rotating backward until theearhooks fit securely and find the most comfortable position Hope this can help you. Any questions please feel free to contact us for help through Amazon Message and we will get back to you within 24 hours. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-01 |
| Is there ways to find them if you lost them | 2023-04-23 | Dear Customer, Thanks for your question! The earbuds does not have a positioning function and cannot be positioned to the location of the earbuds. Please feel free to contact us for help via Amazon Message and we will get back to you within 24 hours. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-24 |
| What is earhook made out of one time I had one it started hurting my ears after 30 minutes | 2023-03-23 | I believe it’s plastic. It is flexible and I have never experienced any discomfort. | Lorrie | 2023-03-23 |
| What is earhook made out of one time I had one it started hurting my ears after 30 minutes | 2023-03-23 | Materials don’t say exactly what it is but it is a hard plastic material. Has soft but tips that go into ear. If you don’t get them in your ears just right they can hurt | Betty J. Ream | 2023-03-23 |
| What is earhook made out of one time I had one it started hurting my ears after 30 minutes | 2023-03-23 | Dear Customer, Thanks for your question! The material of the earhook is silicone. The ear hooks are flexible, you can adjust the ear hooks until you find the perfect fit. Also you can choose the best-sized ear tips fit your ear canal from the different size ear tips come with which will make you more comfortable. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-27 |
| How to clean the buletooth earphones? | 2023-03-08 | Video could not be loaded | PocBuds Shop | 2023-03-08 |
| How long do they take to fully charge? | 2023-03-11 | Dear Customer, Thanks for your question! To fully charge the bluetooth earbuds need about 2hrs. To fully charge the charging case need about 3hrs via the Type-C USB cable or about 6hrs via charging mat. Hope this can help you. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-03-11 |
| How can I reset the bluetooth earbuds back to factory settings? | 2023-03-07 | Video could not be loaded | PocBuds Shop | 2023-03-07 |
| How can I reset the bluetooth earbuds back to factory settings? | 2023-03-07 | Yes, The instructions included with the BUDS covers that question. | ruby | 2023-03-07 |
| Does these read out text messages? | 2023-04-16 | No. The pods are in your ears so there is no wear to see texts | Amazon Customer | 2023-04-16 |
| Does these read out text messages? | 2023-04-16 | I have not been able to try that yet. Good question. Looking forward to finding out! | Cassandra Boling | 2023-04-16 |
| Does these read out text messages? | 2023-04-16 | No sure. Bought for a friend. I will ask. | Amazon Customer | 2023-04-17 |
| How do I know the earbuds are fully charged? | 2023-03-21 | Dear Customer, Thanks for your question! You can judge whether the earbuds are fully charged in the following two ways: 1. When the earbuds are charged in the charging case, the Red-off under the volume button means fully charged. 2. The right display panel on the charging case indicates the charging status per earbud. There are separated power consumption indicators by 4 grids in total, the indicator light stop flashing when fully charged. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-21 |
| How do I know the earbuds are fully charged? | 2023-03-21 | The moving lines will stop | Dee | 2023-03-21 |
| Do these work well with Apple Watch series 6? | 2023-03-23 | Dear Customer, Thanks for your question! Yes, N35 earbuds can work well with Apple Watch series 6. They can work perfectly with any Bluetooth-enabled device. Kindly note that the earbuds can't be connected to different devices at the same time. If you want to connect the earbuds to another device, please turn off the Bluetooth on the connected devices. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-27 |
| Can I use the case to charge my phone? | 2023-03-14 | It works great | Frank | 2023-03-14 |
| Do I need the case every time I want to connect to bluetooth? | 2023-03-22 | Dear Customer, Thanks for your question! No. Connecting devices doesn't need the charging case. The Charging case is used to charge the earphones and Bluetooth will actually disconnect once you put them back in the box. You can leave the charging case at home and go out. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-22 |
| Can u ware one at a time just for cell phone use | 2023-04-12 | Dear Customer, Thanks for your question! Yes, you can use one earbud at a time and left the second to charge in the case. Hope this can help you. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-04-12 |
| Can u ware one at a time just for cell phone use | 2023-04-12 | So far is I’ve experienced, yes | Austin | 2023-04-12 |
| Can u ware one at a time just for cell phone use | 2023-04-12 | Yes, this product is excellent! | Mrnearmint | 2023-04-12 |
| Can u ware one at a time just for cell phone use | 2023-04-12 | Yes I normally use just one when I m driving for answer the phone | clauseli Maia | 2023-04-12 |
| How does the case charges? I plugged it in to different electric outlets, changed the charging cord and box, the case is not charging. | 2023-04-26 | I don’t know for sure. I just got it but did get it to charge full. The small end was hard to get in. I hope this helps. | Betty Metzger | 2023-04-26 |
| How does the case charges? I plugged it in to different electric outlets, changed the charging cord and box, the case is not charging. | 2023-04-26 | I plugged the cord into the USB-C port and the second number on my case life started blinking. | Jacqueline | 2023-04-26 |
| How does the case charges? I plugged it in to different electric outlets, changed the charging cord and box, the case is not charging. | 2023-04-26 | Case could be bad. I've used my phone cord with no problem. | michael thomas | 2023-04-26 |
| Is volume controlled via the Phone or the wireless earbuds? | 2023-03-10 | Both | Dan S | 2023-03-10 |
| Is volume controlled via the Phone or the wireless earbuds? | 2023-03-10 | Both | Jason | 2023-03-10 |
| Is volume controlled via the Phone or the wireless earbuds? | 2023-03-10 | Video could not be loaded | PocBuds Shop | 2023-03-10 |
| Are these headphones waterproof? I want to use them while i run with a lot of sweat | 2023-03-20 | Dear Customer, Thanks for your question! Yes, the bluetooth earbuds are rating at IPX7 sweatproof, IPX7 sweatproof can effectively resist sweat and rain without worrying about damaging the headphones when you enjoy sports and outdoor activities. Kindly note that the charging case is not waterproof. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-20 |
| Are these headphones waterproof? I want to use them while i run with a lot of sweat | 2023-03-20 | Yes | Rockin' Reviewer | 2023-03-20 |
| Is the microphone good enough for phone calls? Can people hear you clearly in a call? | 2023-03-11 | Dear Customer, Thanks for your question! The built-in dual beam forming microphone target your voice and filter partial noise, which allowing catch every word of the call. The microphone can give you a great conversation experience. Hope this can help you. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-03-11 |
| Can noise canceling be turned on and off? Mine don't seem to be canceling background noise like other ear buds. | 2023-04-11 | Dear Customer, Thanks for your question! The earbuds are equipped with physical noise cancellation which cannot be turned on and off. Any questions please feel free to contact us for help via Amazon message and we will reply within 24 hours. Best Regards, PocBuds Support Team | PocBuds Shop | 2023-04-12 |
| Can noise canceling be turned on and off? Mine don't seem to be canceling background noise like other ear buds. | 2023-04-11 | My review was premature. Im not happy with them. Noise canceling is a zero and sound quality sucks too. I Have better luck with a cheap 20$ pair | CHRIS CHACON | 2023-04-12 |
| Compared to my free wired apple earbuds the sound is very disappointing. Are my expectations too high or l received a defective set? | 2023-04-03 | I feel the sound quality is great, but I don't have apple earbuds to compare them to. | Kathleen C Jankowski | 2023-04-03 |
| Compared to my free wired apple earbuds the sound is very disappointing. Are my expectations too high or l received a defective set? | 2023-04-03 | Apple earbuds are to expensive for me, so I can’t make a comparison on them. For the price of the PocBuds, they are superior to all other earbuds I paid more than twice the price for. | DWDenny | 2023-04-03 |
| Compared to my free wired apple earbuds the sound is very disappointing. Are my expectations too high or l received a defective set? | 2023-04-03 | I would say they are defective | Staci Toone | 2023-04-04 |
| How's it work in the shower ? | 2023-04-01 | I'm not sure, but I wouldn't waist your money on them. | CK Pioth | 2023-04-02 |
| How's it work in the shower ? | 2023-04-01 | Dear Customer, Thank you for your question! The wireless earbuds are sweat and water resistant, but we do not recommend wear the earbuds in the shower which may cause damage to the earbuds parts. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-04-02 |
| How's it work in the shower ? | 2023-04-01 | I wouldn't recommend any electronic device in the shower unless specifically designed to get wet. Come on really? | CHRIS CHACON | 2023-04-02 |
| How's it work in the shower ? | 2023-04-01 | I’ve never tried it. Personally would not…. Just in case they fall off… although they really should not. I use speakers when I’m showering! | CarolinTB (Jamaica) | 2023-04-02 |
| My earbuds don't seem to be pairing with each other. They are showing up as two different devices so can't use both at once. Any ideas? | 2023-03-29 | Reset device, press on off button 5 times quickly then place in charger | The Doctors Brush Picks | 2023-03-30 |
| My earbuds don't seem to be pairing with each other. They are showing up as two different devices so can't use both at once. Any ideas? | 2023-03-29 | Dear Customer, Thanks for your question! Please take some time to try the solution below. Step 1: Forget all bluetooth devices on your phone bluetooth menu Step 2: Turn off the bluetooth of all your mobile phones Step 3: Follow the method below to reset the earbuds: - Place the earbuds in the charging case - Take the earbuds out, click the Multi-functional button of two earbuds for 5 times then put the earbuds back into the charging case. - Turn on the Bluetooth on your device, search for "N35" and tap to connect on your device again. Then reconnect to see if the issue persists or not. Any question please feel free to contact us via Amazon Message. Hope this can help you. Best Regards PocBuds Support Team | PocBuds Shop | 2023-03-31 |