| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| If the wifi is off, will the sd card still record if there’s motion? | 2022-10-23 | No. The unit needs to be connected to wifi. | Ron Valles | 2022-10-23 |
| If the wifi is off, will the sd card still record if there’s motion? | 2022-10-23 | Yes it will. | Scootershot | 2023-01-17 |
| Will this work with the smart life app? | 2023-05-17 | We have ours about 300 feet from our router - and it works great on wi-fi | rhonda niekamp | 2023-05-29 |
| Is this compatible with ring chime pro? | 2023-02-19 | No......it works on a different platform called cloud edge | Paul Snellings | 2023-02-20 |
| Any idea how to get it to show a clear picture? Mine looks blurry or out of focus | 2023-04-30 | did you take the plasic off the lens? | ken babasick | 2023-04-30 |
| Having problems connecting via Wi-Fi and manually all other cameras are working | 2023-06-07 | When I had an issue I uninstalled and reinstalled the app | Cherise Tamayo | 2023-06-12 |
| does it work with wifi 6? | 2023-03-14 | Yes. | Hao H | 2023-03-14 |
| does it work with wifi 6? | 2023-03-14 | working with my wifi6 router. All are backward compatible. | bisseks | 2023-03-14 |
| does it work with wifi 6? | 2023-03-14 | I'm pretty sure it will work. As soon as u hook the camera up it should connect to the wifi. | James E. | 2023-03-15 |
| I just got 5 g and these cameras-do I send them back or will they work with 5g | 2023-04-01 | They work fine with my 5G | Cherise Tamayo | 2023-04-23 |
| Can it work in Jamaica west Indians | 2023-01-03 | can't see why not! | George Palmer | 2023-01-21 |
| What kind of sim card is needed to use this product in costa rica? | 2023-04-23 | I come see why a special SIM card would be needed. But to make sure, contact the manufacturer | Cherise Tamayo | 2023-04-23 |
| What kind of sim card is needed to use this product in costa rica? | 2023-04-23 | I purchased a ImageMate Pro microSDXC UHS -1card 128GB upto 200 MB | Joe Garcia | 2023-04-26 |
| How much is the cloud service? | 2023-02-12 | No. | Darrell Fletcher | 2023-02-25 |
| Dose it come with a sd card ? | 2023-02-25 | No the SD card does not come with the camera. It can be purchased separately. It's a micro-sd card. I have them in my cameras, and It will store the videos to watch at another time. | James E. | 2023-02-25 |
| Dose it come with a sd card ? | 2023-02-25 | No it did not | Roger Neff | 2023-02-25 |
| Dose it come with a sd card ? | 2023-02-25 | No | Deana S Jackson | 2023-02-25 |
| Dose it come with a sd card ? | 2023-02-25 | no | bisseks | 2023-02-25 |
| Dose it come with a sd card ? | 2023-02-25 | No. | Darrell Fletcher | 2023-02-25 |
| Does it record 24/7 or only when motion is determined? | 2023-01-08 | It starts recording when motion is sensed, it will take a picture and record video | Greg Beal | 2023-01-08 |
| Does it record 24/7 or only when motion is determined? | 2023-01-08 | I think it can be set up either way with cloud storage. | Amazon Customer | 2023-01-09 |
| Can the USB power plug be powered 24/7 without solar or is there a maximum time to charge ? | 2023-04-12 | I've left mine plugged in indefinitely without any problems. Don't know how it will be longterm for the battery. | ran | 2023-04-12 |
| What's the difference between q01w and ip65 q1 ??? please. | 2023-05-09 | I guess just color??? | JB | 2023-05-09 |
| Warranty time? | 2022-12-31 | I believe one year | bisseks | 2023-02-05 |
| Can work in 5 Ghz network ? | 2023-06-11 | If your modem is running 5G it will not work! But if you have Spectrum or any other wireless network provider it will work! Your phone does not have to be 5G neither. Make sure you set it up to 2.4Ghz scan the barcode instructions and follow directions. If you see the camera viewing in your phone than it set up correctly. Good Luck 🍀 | Placeholder | 2023-06-11 |
| Can work in 5 Ghz network ? | 2023-06-11 | Yes, it will work in a 5Ghz network. Mine did. | JLD | 2023-06-11 |
| Can work in 5 Ghz network ? | 2023-06-11 | I’m not sure sorry but it should | Joe Garcia | 2023-06-12 |
| Can work in 5 Ghz network ? | 2023-06-11 | I believe so | Cherise Tamayo | 2023-06-12 |
| How much does cloud storage cost? | 2023-03-25 | I have a 64 gig card on mine and don’t use the cloud. | LR1108 | 2023-03-29 |
| Can you add a second solar panel ? | 2022-09-01 | No you can't not add a additional solar panel to it. The solar panel that comes with the device is the only one you can use | LeRoy w. | 2022-09-01 |
| Can you add a second solar panel ? | 2022-09-01 | I advise NOT to buy this....JUNK!!! | billy m. | 2022-09-01 |
| Can you add a second solar panel ? | 2022-09-01 | There's only one power inlet but I did notice looking around there are solar panels that will fit it so maybe there's one bigger that you might be able to upgrade to, or just run a direct power source. | rafael espinoza | 2022-09-05 |
| Does this come with a sim card?? Or is an sd card really necessary?? | 2023-04-26 | Does not come with SIM card.you only need one if you want to record activity.if not you can only monitor live in the moment. | Marcio C. | 2023-04-27 |
| Does this come with a sim card?? Or is an sd card really necessary?? | 2023-04-26 | It did not come with an SD card but really not necessary because the camera footage is available on your cellphone which you can save the footage to your device. | Tameka Cooper | 2023-04-28 |
| Does it record 24/7 without motion ?? | 2023-03-05 | 24/7 recording, and 3-4 days before recharge. | Darrell Fletcher | 2023-03-05 |
| why cant I find a mounting camera bracket for a Anran security camera Q1. and why does the manufacture pass the buck. | 2023-03-17 | Mine came with one. If yours didn’t come with one in the box and you purchased it new, I would return it. Seems to me that it would fall under ‘defective” without the bracket! Good luck. | Angela Martin | 2023-03-18 |
| why cant I find a mounting camera bracket for a Anran security camera Q1. and why does the manufacture pass the buck. | 2023-03-17 | I'm not the one who installed the camera but I can tell you that he didn't have any problems installing it. Maybe you're missing something. | Deana S Jackson | 2023-03-18 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | I use cloud edge and works great. Don’t know about the other apps. | LR1108 | 2023-03-29 |
| How many watts is the solar panel? | 2023-01-21 | not really sure of the wattage but it's enough to run the camera and light up (brightly!) the area at night. The siren is loud enough to make the neighbors cringe, too. I bought two of them (entry way and pool deck) and have had no issues even when it's cloudy. | George Palmer | 2023-01-21 |
| Necesita conexión a wf ? O puedo usar con una aplicación a mi teléfonos ? | 2023-03-19 | Si, es necesario una conexión wifi estable. Hay una aplicación donde puedes ver,gestionar y monitorear todo lo que sucede en tiempo real prácticamente desde cualquier lugar con acceso a Internet. | Spartangrogu | 2023-03-20 |
| Do i have to purchase SD card or is it included ? | 2022-12-31 | SD card is not included....you must purchase one | Keith Flick | 2022-12-31 |
| Do i have to purchase SD card or is it included ? | 2022-12-31 | Need to buy one | Timothy Kirsch | 2022-12-31 |
| Do i have to purchase SD card or is it included ? | 2022-12-31 | No you don't have to buy an SD card. The system works with "the cloud". A card doesn't come with the camera unit. | George Palmer | 2022-12-31 |
| Do i have to purchase SD card or is it included ? | 2022-12-31 | You have to purchase it separate | Jasper | 2023-01-11 |
| I bought this camera and the sd card it recommended. the card does not fit the camera. has anyone found an sd card that will work with this camera? | 2023-04-15 | Silicon Power 128GB Micro SD Card U3 SDXC Up to 100MB/s High-Speed Memory Card with Adapter for Cams, Steam Deck, DJI Pocket 2, and Drones. BTW, please double-check your sd card. It should work. | Hao H | 2023-04-15 |
| I bought this camera and the sd card it recommended. the card does not fit the camera. has anyone found an sd card that will work with this camera? | 2023-04-15 | Make sure it is a micro as card. They sale them at walmart | William | 2023-04-16 |
| Can you view the camera while your not at home on your phone? | 2023-04-07 | Yes, if you download the cloud edge app | ran | 2023-04-12 |
| Can you view the camera while your not at home on your phone? | 2023-04-07 | Video could not be loaded | Rene Rodriguez | 2023-04-12 |
| What type of rechargeable batteries are used in this product? | 2023-02-28 | It has an internal rechargeable battery. You don't take it out. The solar panel keeps it charged when it gets enough sun. | Esther Kidd | 2023-02-28 |
| Does the "detection zone" feature require subcription to have it, or doest it come with the 7-day free cloud storage? | 2023-01-25 | No free storage I know of. Detection zone flakey | bisseks | 2023-02-05 |
| With out any subscriptions, can it still record motions? If yes, for how long and are there any intervals in the recording? | 2023-05-24 | You can store a memory chip. Depending on the size of the chop will be the memory that will ne stored. As long as it's charged it will recird | pat0815 | 2023-05-25 |
| With out any subscriptions, can it still record motions? If yes, for how long and are there any intervals in the recording? | 2023-05-24 | There is motion control. Detection is within seconds. A rolling 7 day recording. If you put a SD card…almost unlimited. Very easy to watch and delete as needed. | JB | 2023-05-25 |
| With out any subscriptions, can it still record motions? If yes, for how long and are there any intervals in the recording? | 2023-05-24 | Yes, you can record with out a subscription. It does requite an SD card to store the data on which is not included with the cameras. These are great cameras!! | JLD | 2023-05-25 |
| With out any subscriptions, can it still record motions? If yes, for how long and are there any intervals in the recording? | 2023-05-24 | Yes it records motions and if it’s later it’ll record that one also | Joe Garcia | 2023-05-25 |
| Can the siren be set to go off during the day? | 2023-06-12 | Yes, it can but will prompt you to activate siren when you press siren. | H.Richards | 2023-06-12 |
| One of my cameras doesn’t always record. motion sensitivity is at 10. all cameras are on the same settings. am i missing something? | 2023-06-03 | Turn off your settings from Human detection. Just turning switch off will capture everything in motion. But adjust sensitivity to 8 or you will pick up even a cat. Problem is the more the camera is being used the shorter the battery duration, regardless of solar power. Hope this helps clarify. | Placeholder | 2023-06-03 |
| Cual es la distancia máxima para el wifi trabaje bien? | 2022-12-07 | Unos 30 pies. | Amazon Customer | 2022-12-07 |
| Cual es la distancia máxima para el wifi trabaje bien? | 2022-12-07 | Eso va a depender de que tipo de wifi tienes si es bueno la cámara trabaja bien hasta 20 o 25 pies de distancia, la misma cámara te dice que % de intensidad de internet tiene | Yadira Estevez | 2022-12-07 |
| Cual es la distancia máxima para el wifi trabaje bien? | 2022-12-07 | Yo lo tengo como a 20 pies del Wifi y trabaja Bien | FRANCISCO AGUILAR | 2022-12-08 |
| can you select a starting position? I have to mount it on the side wall. So it's at a 90° degree angle. | 2023-02-05 | Once u mount the camera u can move it to whatever position u desire. And can change it at any time. The camera has full range of positions. I love mine, I have 2 of them. The solar panels work great also. | James E. | 2023-02-05 |
| can you select a starting position? I have to mount it on the side wall. So it's at a 90° degree angle. | 2023-02-05 | You can position the camera in whatever direction you want. The camera is able to move up and down and side to side | S Maxwell | 2023-02-05 |
| can you select a starting position? I have to mount it on the side wall. So it's at a 90° degree angle. | 2023-02-05 | You can aim it where you want the camera pointed. It will stay there. Sometimes incremental turning results in a full rotation to the end point. | bisseks | 2023-02-05 |
| Will it detect motion other than human? For example: a car. | 2023-03-02 | Absolutely! You can adjust the sensitivity/ | George Palmer | 2023-03-02 |
| Will it detect motion other than human? For example: a car. | 2023-03-02 | Yes and Rabbits | Robert Steigerwald | 2023-03-02 |
| Will it detect motion other than human? For example: a car. | 2023-03-02 | Yes it will detect vehicles and animals as well | Keith Flick | 2023-03-02 |
| If used with sd card, how do i 'tell' the camera to start recording clips to the sd card (and not the cloud)? | 2023-02-05 | I don't subscribe to the cloud service. Clips are too haphazard and short for any value. WYZE is far better for recordings | bisseks | 2023-02-05 |
| Se puede connectar a un existente dvr wireless | 2023-03-16 | En verdad no se ñ, yo le tengo la tarjeta sd que ed donde se queda grabado | Milagros J Pérez | 2023-03-16 |
| Se puede connectar a un existente dvr wireless | 2023-03-16 | No se puede. | Amazon Customer | 2023-03-16 |
| Se puede connectar a un existente dvr wireless | 2023-03-16 | No estoy segura. Pero el Wifi debe ser de 2.4 | Betsy | 2023-03-16 |
| I thought this uses cell service not my wiifi? Wen i have my wifi turned off this no longer works | 2023-05-11 | It's keep working. | Angel | 2023-05-11 |
| Why’s my not charging on a power outlet at home?. | 2023-04-09 | Sorry to say using the solar panel will not charge it. I had that problem too. you will have to run electricity to it in order to work properly | Rene Rodriguez | 2023-04-12 |
| Does it record 24/7?? And how long it stored for | 2023-03-05 | Yes 24/7 recording, depending on your sems card capacity determines how long your recording will last. After 3-4 days camera has to be recharged. | Darrell Fletcher | 2023-03-05 |
| Does it record 24/7?? And how long it stored for | 2023-03-05 | Yes it records 24/7 when motion is detected. I have not put in a SD card to save videos but it does save pictures that have been recorded. I have only used a couple of months now and have pictures back to when I installed it. Hope this helps. | Amazon Customer | 2023-03-05 |
| Does it record 24/7?? And how long it stored for | 2023-03-05 | I personally use a micro SD card for my cameras. It will work 24/7 that way. I use a 32g card. I normally delete the videos that same day just so they don't build up. That works great for my needs. | James E. | 2023-03-06 |
| Can I use 110 and not the solar panel? | 2023-01-28 | No, I believe the voltage is only 12v | Amazon Customer | 2023-01-28 |
| I want to place this camera by my garage, which around 200 feet from my WiFi router will this camera work for that range? | 2023-05-29 | It should i have 1 that far out but it may depend on your router. | ken babasick | 2023-05-29 |
| I want to place this camera by my garage, which around 200 feet from my WiFi router will this camera work for that range? | 2023-05-29 | We placed our over 300 feet from the router - it works fantastic! | rhonda niekamp | 2023-05-29 |
| I want to place this camera by my garage, which around 200 feet from my WiFi router will this camera work for that range? | 2023-05-29 | No one of my cameras is bout 20 yards an it barely close too my router | Garret Mares | 2023-05-31 |
| Is there an accessory that can be added to prevent rain from blurring the lens? | 2022-12-28 | No an I’m dealing with the same problem. I’m gonna look into making something to prevent that. | Heather Cameron… | 2022-12-28 |
| Is there an accessory that can be added to prevent rain from blurring the lens? | 2022-12-28 | I don't believe there is way to prevent rain from obstructing the lens. Make sure, if possible, it is mounted in an area that is not directly in the path of a driving rain...maybe under an eve or overhang but not obstructing the lens view. | Roger Neff | 2022-12-28 |
| Se puede conectar a Wi-Fi 5G? | 2023-01-10 | Si, no he tenido ningún problema. | Amneris R. | 2023-01-10 |
| Se puede conectar a Wi-Fi 5G? | 2023-01-10 | No 5G Wi-Fi | Efraín Zelaya | 2023-01-10 |
| Se puede conectar a Wi-Fi 5G? | 2023-01-10 | No | Milagros J Pérez | 2023-01-10 |
| Se puede conectar a Wi-Fi 5G? | 2023-01-10 | yes and it works very well. it has a good image | ernesto | 2023-01-10 |
| Se puede conectar a Wi-Fi 5G? | 2023-01-10 | No solo se puede au una conexión de baja intensidad | Jose alirio | 2023-01-11 |
| how do i change settings? | 2023-03-30 | Couldn't get it to took up return it | Dan0 | 2023-04-01 |
| Es necesario que tenga luz solar directa para que funcione?? | 2023-02-16 | No es necesario pero debería en un momento del día que la luz solar le de directo para que tome carga | Betsy | 2023-02-16 |
| Es necesario que tenga luz solar directa para que funcione?? | 2023-02-16 | Si, sin la Luz solar no carja la bateria | Cesar | 2023-02-16 |
| Es necesario que tenga luz solar directa para que funcione?? | 2023-02-16 | La luz solar solo es requerida para que el panel solar recargue la bateria. Una vez cargada, la cámara funcionará hasta por varias semanas sin necesidad de recargar. Sin embargo es recomendable que el panel este instalado adecuadamente p | Luis M | 2023-02-16 |
| Es necesario que tenga luz solar directa para que funcione?? | 2023-02-16 | No funciona muy bien sin el panel solar muy buena la recomiendo | gisselle perez | 2023-02-16 |
| Can we get a replacement battery? | 2023-05-11 | It's solar | pat0815 | 2023-05-25 |
| How far away from wifi will this operate? | 2023-04-06 | I have mine about 20ft away from the WiFi. Most of the time it works great. Sometimes it doesn't connect. I don't know if that is because it's too far away or the WiFi is weak. | Esther Kidd | 2023-04-06 |
| How far away from wifi will this operate? | 2023-04-06 | I am using the WIFI service provided by Spectrum at my home; this device works well in the 90 ft range. | Hao H | 2023-04-06 |
| How far away from wifi will this operate? | 2023-04-06 | Mine is about 25 yards away and it works fine. | LR1108 | 2023-04-06 |
| how many cameras can you put on one system? | 2023-02-14 | I have 2 cameras one the same wifi. My in-law is also using my wifi for her camera | S Maxwell | 2023-02-14 |
| how many cameras can you put on one system? | 2023-02-14 | 3 📷 | Darrell Fletcher | 2023-02-14 |
| how many cameras can you put on one system? | 2023-02-14 | As many devices as your specific wifi system will handle. | bisseks | 2023-02-14 |
| how many cameras can you put on one system? | 2023-02-14 | I'm not totally sure, but they run off wifi. I don't kno if there is a limit on how many u can use. I have 2 and they work great. The more u install might slow your wifi. | James E. | 2023-02-15 |
| What type and size of SD card is best to get? | 2023-03-02 | I use a micro SD card in my cameras. You can get them at a pretty reasonable price. I use a 32g card. I normally delete the videos the same day just so they don't build up, but you can get quite a lot of videos on that card. I take 10 second videos on my camera. | James E. | 2023-03-06 |
| Can you install multiple cams to same phone ??? | 2023-04-30 | Yes | Harold | 2023-04-30 |
| Can you install multiple cams to same phone ??? | 2023-04-30 | Yes. You install an app to your phone and can hook up as many as you need. | Haley Jett | 2023-04-30 |
| Can you install multiple cams to same phone ??? | 2023-04-30 | yes you can i have 3 now | ken babasick | 2023-04-30 |
| Can you install multiple cams to same phone ??? | 2023-04-30 | Yes | LR1108 | 2023-04-30 |
| Can you install multiple cams to same phone ??? | 2023-04-30 | Yes you can | Genkin | 2023-05-01 |
| Can you install multiple cams to same phone ??? | 2023-04-30 | I would think so since it operates via WiFi and has its own address and name | Mary E. | 2023-05-01 |
| ¿Es necesario la targeta SD para guardar las grabaciones o se puede guardar en el dispositivo movil ? | 2023-04-05 | No es necesario | Milagros J Pérez | 2023-04-05 |
| ¿Es necesario la targeta SD para guardar las grabaciones o se puede guardar en el dispositivo movil ? | 2023-04-05 | Si es necesario y tienes que activar una mebrecia,que vale según el tiempo,o sea 2.99 dolares por 30 dias,tienen varias ofertas | Ernesto oliva | 2023-04-05 |
| ¿Es necesario la targeta SD para guardar las grabaciones o se puede guardar en el dispositivo movil ? | 2023-04-05 | Si es necesaria para guardar videos pero las imágenes si las guarda al app | Astrid | 2023-04-10 |
| Will the alarm shut off automatically when tripped? | 2023-01-07 | yes | Jasper | 2023-01-11 |
| I have nest door bell, can I also use this? | 2023-03-29 | No | Dan0 | 2023-04-01 |
| 2 cameras great on my Android! how do I add another phone? | 2023-05-15 | Tap the gear-looking symbol and find Device Share. From there, you can add another phone. | Hao H | 2023-05-16 |
| 2 cameras great on my Android! how do I add another phone? | 2023-05-15 | On your app. There should be a share option. when prompted the other phone has to scan the qr code | Amy Heon | 2023-05-17 |
| How do I get the picture to look clear? I see peoples videos and pics looks clear. Mine looks blurry and out of focus | 2023-04-30 | Make sure you took the clear file off lens of camera. | KARRIE DOUGLAS | 2023-04-30 |
| What app does this use? is it the anran app? is it free? any issues? | 2023-03-02 | It uses the CloudEdge app. I have not had any issues with the app or the camera | S Maxwell | 2023-03-02 |
| is it compatable with gateway router? | 2023-03-29 | Yes. | Hao H | 2023-03-29 |
| is it compatable with gateway router? | 2023-03-29 | I don’t have a gateway one but I think it could work. | LR1108 | 2023-03-29 |
| Is the 2023 version alexa compatible? older reviews say no but some newer indicate that you can connect it to alexa & google home. | 2023-04-27 | I have not tried the Alexa option yet. But it does have the option for Alexa on the app. And the software is required to update before using. It has done great so far. | Laylay | 2023-04-27 |
| Can I monitor multiple cameras on one screen? | 2023-02-07 | Yes | Darrell Fletcher | 2023-02-25 |