| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| does the dome move or is all moving parts inside the dome? | 2023-04-05 | All movement is within the dome . | J E S | 2023-04-06 |
| does the dome move or is all moving parts inside the dome? | 2023-04-05 | Hello, friend, The dome does not move, it is the lens inside the dome that is in motion. The protective cover is tinted so people can't see where the wifi ptz camera is pointing, so it will deter would be thieves and bad actors. Best wishes, SV3C | YNPK | 2023-04-15 |
| Will it automatically save to sd card or do I need a monthly subscription subscription? | 2023-05-09 | It automatically saves timeline recordings when a SD card is installed, no subscription is required. | Amazon Customer | 2023-05-09 |
| Will it automatically save to sd card or do I need a monthly subscription subscription? | 2023-05-09 | If you want the video to be automatically recorded to an SD card, you need to enable this function in the app to record. You don't need to subscribe to anything, there are no additional charges. | SV3C Technology | 2023-05-18 |
| How long does it take to fully install this camera? | 2023-04-15 | If you are proficient in monitoring cameras and have an electric drill, it can be done in about 10 minutes. | YNPK | 2023-04-15 |
| How long does it take to fully install this camera? | 2023-04-15 | 30 min. To program and physical install . | J E S | 2023-04-15 |
| How does it hold up in high heat areas, such as the Low Desert? | 2023-04-29 | This WiFi ptz camera is suitable for environments ranging from -10 ° C to+55 ° C | YNPK | 2023-05-05 |
| Which sd card can i use? any recommendations of sd card for this camera? | 2023-04-11 | Hello, friend, A regular Micro SD card is sufficient. It is recommended to use a 64G or 128G SD card. If the SD card is too small, the wifi dome ptz camera will not be able to store videos. Best wishes, SV3C | YNPK | 2023-04-15 |
| Is this camera Alexa or google compatible for use with voice enabled devices??? | 2023-06-16 | No | J E S | 2023-06-16 |
| Does this camera have optical zoom or is it digital only? | 2023-05-19 | Only supports digital zoom, and the effect is also good. | SV3C Technology | 2023-05-25 |
| Can this be connected to nvr, i have a annke onvif nvr recorder , wondering if i can connect for recording the hd video? | 2023-04-03 | Hello, friend, The dome wifi camera supports connecting to NVR (Onvif Conformant), but since NVR is a third-party device, we can't 100% guarantee the camera compatibility with all NVRs. So you can give it a try! Best wishes, SV3C | YNPK | 2023-04-15 |
| Does it work with standard ptz for nvr or blueiris. what settings ptz standard is used? | 2023-05-18 | Blueiris camhi app, hip2p on PC. | J E S | 2023-06-16 |
| What minimum amperage power suply is required? | 2023-03-27 | The united states ac power adaptor for the camera is : output 12 volts , 2 amps | J E S | 2023-03-27 |
| What minimum amperage power suply is required? | 2023-03-27 | DC12V 1A; | YNPK | 2023-03-30 |
| Can this camera post directly or stream to youttube? | 2023-03-24 | That is not a feature. It will post directly to phone Camhi and hi p2p pc computer apps. | J E S | 2023-03-27 |
| Is there a maximum capacity micro sd this will handle? | 2023-03-27 | This Dome camera supports up to 128G Micro SD cards Best wishes, SV3C | YNPK | 2023-03-30 |
| Is this camera waterproof? | 2023-03-31 | Yes, water resistant. | J E S | 2023-04-06 |
| My eves are all angled. Can I mount this on the wall? Can this camera be wall mounted? | 2023-03-29 | It can be hung on a wall, but this may affect the functional effects of the dome wifi camera, such as the effect of human tracking, and the effect of images. If conditions permit, ceiling installation is recommended. Best wishes, SV3C | YNPK | 2023-03-30 |
| Is this camera compatible with onvif device manager? | 2023-03-29 | After our technical team and onvif certification, our dome camera is Onvif Conformant. This means that this PTZ dome camera is compatible with most third-party Onvif Conformant software. Best wishes, Cherry | YNPK | 2023-03-30 |
| After it is done tracking, does the camera pan back to its original place or does it stay where the tracking ended? | 2023-04-20 | The PTZ WiFi camera will automatically return to its original position. | YNPK | 2023-04-21 |
| After it is done tracking, does the camera pan back to its original place or does it stay where the tracking ended? | 2023-04-20 | After a few seconds it returns to the home position, however mine tends to drift every once in a while and I have to reset the home position | twoputt | 2023-04-21 |
| Does this camera support saving to an FTP server on my network? | 2023-03-29 | Yes it does have FTP in the advanced settings. | Ron Brown | 2023-03-29 |
| Does this camera support saving to an FTP server on my network? | 2023-03-29 | This ptz wifi camera supports FTP. We have a manual about FTP on our official website. If you need it, you can download it. https://download.sv3c.com/userfiles/files/cd/manual/HX%20Wireless%20Series/English/5-FTP%20Server-%20User%20Manual.pdf Best wishes, SV3C | YNPK | 2023-03-30 |
| How many phones can hook up to it and view? | 2023-05-20 | We have three phones hooked up with no problems | Michael J Janiczak | 2023-05-20 |
| How many phones can hook up to it and view? | 2023-05-20 | Supports 5 simultaneous views | SV3C Technology | 2023-05-25 |
| Does SV3C offer a wall mount adapter for this camera? | 2023-04-07 | The power adapter of the SV3C camera is a unified production standard, so there is no wall mounted adapter. If you need it, you can purchase a wall mounted adapter on Amazon. Please understand! | YNPK | 2023-04-15 |
| How do you hook up a second by wi-fi? | 2023-04-27 | Our manual contains steps for setting up wireless, please check. Generally speaking, there are two methods: methods one: 1. Power up the dome wifi camera and connect the network cable, then use your phone to search and connect the dome camera, set up wireless WiFi on the app, and unplug the network cable. methods two: 2. Only power on the camera, then use your phone to search for camera hotspots, connect the camera(Password: 01234567), and then set up wireless WiFi on the app. Easy to operate. If you have any questions, please feel free to contact us and we are happy to help you. Best wishes, SV3C | YNPK | 2023-05-05 |
| Will this camera connect to yeewise NVR? | 2023-05-05 | Our Dome WiFi camera is Onvif Conformant, so you can have a try and see if it is compatible with your NVR. | SV3C Technology | 2023-05-18 |
| How long will the infored light be seen on the camera? | 2023-03-28 | The ptz dome camera supports infrared night vision. Night vision distances up to 98 feet Best wishes, SV3C | YNPK | 2023-03-30 |
| Is the camera housing metal or plastic? | 2023-03-31 | Housing is metal | J E S | 2023-04-06 |
| Is the camera housing metal or plastic? | 2023-03-31 | The white part (base) of the dome camera is made of aluminum, so it is very sturdy, so you don't have to worry about the dome camera falling off. The black part (protective cover) is made of acrylic material, which has strong corrosion resistance and impact resistance. Best wishes, SV3C | YNPK | 2023-04-15 |
| How good is the night vision quality? Can I see perfectly in pitch black areas? | 2023-05-22 | This WiFi dome camera has 8 built-in infrared lights and The night vision distance of the SV3C WiFi dome camera can reach up to 98 feet, So maybe you can have a try. | SV3C Technology | 2023-05-25 |
| Does this camera work only with 2.4 ghz or 5.8 ghz? also, does this camera work with camhi or cloudedge app? | 2023-04-11 | Dear, 1.The ptz wifi camera supports dual-band WiFi, which means that this camera can be connected to 2.4G WiFi or 5G WiFi. 2.If the wifi dome camera and router are separated by multiple walls, it is recommended to connect 2.4G WiFi, because 5G WiFi has a weaker wall-penetrating ability. 2.4G WiFi will be more stable. 3.This ptz wifi camera can work with camhi app but can't work with cloudedge app. Best wishes, SV3C | YNPK | 2023-04-15 |
| does this camera have a long range for wifi signal, under normal conditions, as your other cameras do? | 2023-03-31 | Similar to other cameras | J E S | 2023-04-06 |
| Can i put this in my attic? i live in phoenix arizona. | 2023-03-29 | You can put it under the eaves or indoors in the attic . No matter where it is installed, make sure to provide a stable WiFi for the camera. Best wishes, SV3C | YNPK | 2023-03-30 |
| What steps to take to hook it up to a power supply? Should I have an outlet next to it? What options? | 2023-04-24 | Camera comes with 10 ft power cord. You may also use a extension cord with it. | J E S | 2023-04-24 |
| What steps to take to hook it up to a power supply? Should I have an outlet next to it? What options? | 2023-04-24 | Yes bring the power to the power adapter they provided . The cord to the power adapter they provided is very long so the power outlet does not have to be next to the camera. The instructions asked not to lengthen the cord on the power adapter because that would change the current going to the camera and affect it's performance. The camera is a nice camera it's worth it. | Amazon Customer | 2023-04-25 |
| what is the outdoor rating for this camera? | 2023-03-28 | Hello friend, this dome ptz camera supports placing under outdoor eaves. But make sure there isn't much ambient light around. Because at night, ambient light will reflect onto the camera's protective cover, which may cause blurring of the image. Therefore, we recommend installing it indoors. The effect indoors will be better than outdoors. Best wishes, SV3C | YNPK | 2023-03-30 |
| What is the side to side view when Not panning? View of degrees without panning. | 2023-04-24 | View angle: 87° | YNPK | 2023-04-26 |
| What's the temperature rating for this camera? | 2023-03-31 | IP66 Waterproof Rating Environment -10°C~+55°C | YNPK | 2023-04-15 |
| Can this camera handle high heat? | 2023-04-29 | This WiFi ptz camera is suitable for environments ranging from -10 ° C to+55 ° C | YNPK | 2023-05-05 |