| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How is the range of the camera? | 2023-05-14 | 180° | QS | 2023-05-14 |
| How long is the solar cable? | 2023-05-02 | I would say around 4-5 feet… I believe their website states the exact measurements. When putting my up…there was plenty of chord…I actually used a twist tie for the extra . | JB | 2023-05-02 |
| Does it work with 5G? | 2023-02-08 | No, you attach it to your Wi-Fi network. | David In Michigan | 2023-02-08 |
| Does it work with 5G? | 2023-02-08 | Sorry,Our outdoor security camera needs connect to the 2.4 GHz wifi,and not support 5G WiFi | ANRAN US DIRECT | 2023-02-09 |
| How long does battery last? | 2023-04-16 | This is solar powered. It will last through the night after a full exposure to the sun. | Leland Kong | 2023-04-17 |
| Is sd card download available by wifi to app? do you have to remove the sd card to download? | 2023-04-20 | You don’t have to remove the card: keep in camera and push the button while in app and it is done. | JB | 2023-05-02 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Both ANRAN and CloudEdge apps support adding unlimited cameras,Other apps may not support addition.This camera cannot be added to NVR either .If you have any problem after purchase, our 24*7 after-sales team | ANRAN US DIRECT | 2023-03-20 |
| Getting poor motion detection. (About 5 feet radius). I have it on the highest sensitivity setting. Any suggestions? | 2023-02-27 | Works well with settings between 7-9 and will capture distances up 15 feet. | Leland Kong | 2023-04-17 |
| Does the basic cloud service continue free if you do not sign up for the cloud service? | 2023-04-20 | You get a free 7 day rolling cloud coverage forever. Meaning after the 7th day, the cloud deleted the first day and records over…I have sd cards in mine…you can use both. Real easy. | JB | 2023-05-02 |
| Can i use a rechargeable battery since i cant get a full charge everyday from the sun? | 2023-04-23 | This can be charged from a power source via usb | Jessica V | 2023-04-27 |
| If i buy 4 cameras will they all be on the same app | 2023-02-14 | I recommend buying all at once and fro. The same seller. We bought 4 originally, all on the same app. Bought 2 more and had to get a different app, as the previous one was upgraded. So I guess the answer is yes, but get them all together. | Kathryn Kastner | 2023-02-14 |
| If i buy 4 cameras will they all be on the same app | 2023-02-14 | Yes, if they were the same. I have already 4 on the same app (Electric powered )and one (solar powered) on a different app from the same company Anran. I hope this help! | Averroes | 2023-02-14 |
| Can do 24/7 continues recording? | 2023-02-18 | Sorry, this ANRAN solar camera does not support 24/7 recording But this battery camera has a human detection function, if you have other questions you are welcome to consult our 24-hour customer service team | ANRAN US DIRECT | 2023-02-22 |
| Is the sd card included ? | 2023-02-08 | Sorry, our solar camera do not include memory cards, but we have Cloud storage (7 days free) or add a 128G Micro SD card (not included) for local video storage.If you have any questions you can contact our customer service team | ANRAN US DIRECT | 2023-02-09 |
| Can I watch videos on my laptop? | 2023-02-08 | Hi,there is no PC app for our products, but you can check the web side through the beta version, please contact us for details | ANRAN US DIRECT | 2023-02-09 |
| After 7 days trial, what's the fees for monthly? yearly ? | 2023-03-11 | Hi our Solar Wireless Camera support cloud storage (7 days free) or add a 128G Micro SD card (not included) for local video storage.these are optional, there is no mandatory consumption.You can choose a cloud storage service package according to your needs, the cloud can be closed manually | ANRAN US DIRECT | 2023-03-15 |
| how many mega pixels have this camera? | 2023-02-22 | Video could not be loaded | ANRAN US DIRECT | 2023-03-01 |
| Do I have to have internet to use this camera? | 2023-04-27 | Yes this runs off your wifi. It must be close enough to pickup a signal. Mine works about 40 feet away from the wifi box but not much further | Jessica V | 2023-04-27 |