| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can these be mounted upwards (I.e.) with the base on the bottom? | 2023-01-24 | Yes. Some of our customers do that. Any other questions, please open LaView app-Me-Live Chat to ask our support team for help. | EagleEyeCCTV | 2023-01-30 |
| Do you pay a fee to use video or camera and see on your phone or Alexa? | 2023-02-26 | You don’t have to pay. It’s totally free. If you have wifi, you’re good to go. | Alvicbest | 2023-02-26 |
| Do you pay a fee to use video or camera and see on your phone or Alexa? | 2023-02-26 | No need to pay anything. Use your smart phone connects to a 2.4G router wifi, download LaView app and you could set up the camera within 1 min. Any other questions, please open LaView app-Me-Live Chat-submit a ticket-choose Other Problems to ask our support team for help. | EagleEyeCCTV | 2023-03-04 |
| how much length does the light need to stick out of the light fixture for the camera to work properly? | 2023-06-15 | For best picture, it's best to have the camera out of the light fixure. I bought some socket extenders (also from amazon) | Saavy Shopper | 2023-06-15 |
| Can I use a bigger SD card than 32gb? | 2023-04-23 | Sure, 32-128 GB SD card. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-04-23 |
| How close to yify does it need to be? | 2023-02-08 | It depends. It not too many devices are using your router, then 30 feet can work. If many devices have been connecting to your router, and there is a thick wall between the camera and your cameras, then the recommended distance should be 20-25 feet. The closer the better. | EagleEyeCCTV | 2023-02-09 |
| Will this work on apple or I-phones? | 2023-06-08 | You could download LaView app to both iOS phone and Android phone. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-06-14 |
| How much is cloud storage fee? | 2023-05-24 | Hi, you could open LaView app, click the bottom Me button, click Cloud Storage and you will see. If you have any other questions, open LaView app, click the bottom right button 'Me', click 'Live Chat', choose 'Submit a ticket', and our agent will help you with it. | EagleEyeCCTV | 2023-05-24 |
| Is the mac address easy to find on the camera or other ways? | 2023-06-01 | The mac address is on the camera itself, scan that QR code and you will see. | EagleEyeCCTV | 2023-06-06 |