| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| does the camera support 5G WiF? | 2023-02-26 | Hi there! This wireless floodlight camera doesn't support 5G WiFi, only support 2.4Ghz WiFi, which can receive a wider range of WiFi signals. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-02-27 |
| How should I install my solar panel to absorb sunlight more adequately? | 2023-02-22 | Video could not be loaded | ieGeek Direct | 2023-02-24 |
| Is the light bright enough? | 2023-03-25 | Video could not be loaded | Hartman Riordan | 2023-03-25 |
| Is the light bright enough? | 2023-03-25 | Define bright enough. Depends on what you want. It is very bright for a battery powered camera | JWS | 2023-03-26 |
| Is there an option to have the floodlight not turn on during motion events? | 2023-02-25 | Hi there! Yes, you can set linked lighting, buzzer, or both lighting and buzzer when motion events. And adjustable lighting brightness and customize duration. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-03-06 |
| I change wifi service,after camea says now wek wifi | 2023-03-02 | 1)This floodlight camera only supports 2.4GHz WiFi ( 5GHz is not supported ); 2) Please ensure that the location where the camera is installed can obtain a smooth WiFi signal, it is recommended to be above 75%. You can use the "Installation Guide" in the APP to perform network diagnosis to determine whether the camera is installed in a suitable location and whether a smooth WiFi network can be obtained; 3) The distance between the router and the camera is more than 10 meters, and there are many obstacles in between, such as solid walls, which will lead to unstable WiFi and easy disconnection. It is recommended that the distance between the router and the camera should not exceed 10 meters. Any more question about the network, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-03-06 |
| Does this camera support nas/rtsp. | 2023-03-12 | Hi there! NAS/RTSP is not currently supported. | ieGeek Direct | 2023-03-13 |
| How to connect camera with Alexa? | 2023-03-07 | Video could not be loaded | ieGeek Direct | 2023-03-09 |
| Which micro sd card is suitable to use with this floodlight camera? | 2023-03-11 | Any work. | FL LH | 2023-03-11 |
| Which micro sd card is suitable to use with this floodlight camera? | 2023-03-11 | 128GB. | Rps | 2023-03-11 |
| Which micro sd card is suitable to use with this floodlight camera? | 2023-03-11 | Hi there! The wireless security camera supports capacity is 16~128GB Mirco SD card,and it's recommended to use Class 10 micro SD card. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day! | ieGeek Direct | 2023-03-13 |
| Can i use the camera to watch my pets at the house from my work or do i have to be at the house to watch the camera live? | 2023-04-21 | You can be anywhere and watch them live. You don't need to be at home only to watch the cameras. Great item, I recommend it. Battery last a long time and can used a solar charger as optional. Have one on my front porch and one one on my back yard. 24 hours Senser cameras too. | Nono | 2023-04-21 |
| Can i use the camera to watch my pets at the house from my work or do i have to be at the house to watch the camera live? | 2023-04-21 | you don't need to be at house to watch your pets. | Louis | 2023-04-21 |
| Can i use the camera to watch my pets at the house from my work or do i have to be at the house to watch the camera live? | 2023-04-21 | As long as you have the Wi-Fi connected to the camera you can watch from your phone anywhere you are. | gillybugg | 2023-04-21 |
| How can gethold of the seller, iogeek | 2023-03-02 | Hi there! Any questions, please feel free to contact our after-sales team: service@iegeek.com. We have 24-hour customer service to help you solve the problem and give you a satisfied solution. 😊 | ieGeek Direct | 2023-03-06 |
| Can I use the camera as a stand-alone without home wifi, but can connect to a phone? | 2023-04-24 | the product says you can.. but i just had an experience where my wifi went out and my cam stopped working.. | Ramona | 2023-05-06 |
| Can I use the camera as a stand-alone without home wifi, but can connect to a phone? | 2023-04-24 | Hi there! The floodlight camera needs to be connected to 2.4Ghz wifi to work and also supports mobile hotspot. | ieGeek Direct | 2023-05-08 |
| Can I view the device with my tablet? | 2023-02-23 | Hi there! Yes, just download ieGeek Cam on your table, then you can remote real-time monitoring anytime. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. ——Jasmine from ieGeek family | ieGeek Direct | 2023-02-24 |
| Can I use its solar panel to charge my other iegeek cameras? | 2023-03-26 | Hi there! Yes, the solar panel is suitable for all iegeek security cameras wireless outdoor. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-04-07 |
| Can you disable the siren? | 2023-03-24 | Yes | Vim | 2023-03-24 |
| Can you disable the siren? | 2023-03-24 | yes | Emmett | 2023-03-24 |
| Can you disable the siren? | 2023-03-24 | It doesn't go off unless you activate it in the app. Just like motion detection | mustangmike | 2023-03-24 |
| Can you turn the light off and on from the App? Sometimes you may not want the light to trigger. | 2023-03-05 | Hi there! Yes, you can set the floodlight close when motion is detected, and turn the floodlight on manually when you want. | ieGeek Direct | 2023-03-06 |
| Can you add additional cameras? | 2023-03-27 | Yes you can. Presently I am running 3 outdoor solar cameras and 1 indoor camera. | ELISSA C. | 2023-03-27 |
| Can you add additional cameras? | 2023-03-27 | Hi there! Sure, you can add up to 20 security cameras to the ieGeek Cam/CloudEdge app to monitor different locations around house at all times. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day! ——Jasmine from ieGeek family | ieGeek Direct | 2023-04-24 |
| I like these but Why no Google Home support? | 2023-04-01 | Hi there! I am sorry that this floodlight camera doesn't support Google Home currently, but supports Alexa. | REALG | 2023-04-07 |
| Can I connect directly to the camera without internet? | 2023-04-24 | There were no instructions to do that. I doubt it’s an option. | Vern J. | 2023-04-24 |
| Can I connect directly to the camera without internet? | 2023-04-24 | Hi there! The first time uses this solar security camera, please connect the camera and mobile phone to the same network, add the camera to the ieGeek Cam/ CloudEdge app, and keep the camera connected to the 2.4Ghz WiFi. Any more question about the network, please feel free to contact our after-sales team: service@iegeek.com. Good day! | ieGeek Direct | 2023-05-08 |
| Which micro sd card is suitable to use with this camera. | 2023-03-25 | Any brand you choose. It doesn’t care. It will format to suit anyway | JWS | 2023-03-26 |
| Can it work with the cloudedge app instead of iegeek cam? my iegeek cameras are working with cloudedge. | 2023-02-24 | Hi there! Yes, our cameras support both ieGeek Cam and Cloudedge. But it's recommended to use ieGeek Cam app as there will be more up-to-date information and instructions about ieGeek cameras here. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day!——Jasmine from ieGeek family | ieGeek Direct | 2023-02-27 |
| Is there a fee for the AI human detection function? | 2023-06-12 | I don't believe there is a fee. | Philip Neustadt | 2023-06-13 |
| Step by step, how to adjust the light brightness? | 2023-03-23 | Video could not be loaded | ieGeek Direct | 2023-03-24 |
| Step by step, how to adjust the light brightness? | 2023-03-23 | There is a light brightness intensity bar that is infinitely adjustable in the app | mustangmike | 2023-03-24 |
| Is it easy to install and setup? as a gift for my father-in-law | 2023-03-09 | Yes! It comes with its own specific bracket that needs to be screwed to the wall, which makes the mount very secure, while it allows you to slide it on and off to change batteries and more! Flexibility and stability coexist. I really like it. | Patriciaxa0Tiller | 2023-03-09 |
| How to connect to the Internet? | 2023-02-22 | Video could not be loaded | ieGeek Direct | 2023-03-06 |
| can you replace the battery | 2023-03-10 | Hi there! No, the battery inside is rechargeable but not replaced. When the battery is dead, you can charge it by mains or solar panel. Any more questions, please feel free to contact our after-sales team: service@iegeek.com. Good day! | ieGeek Direct | 2023-03-13 |
| How long is the solar panel cable? | 2023-03-08 | About 8-9 feet | ShaqMiller | 2023-03-08 |