| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the solar panel’s lifespan? | 2023-04-22 | I’ve had mine up for a year and it’s still working. However, during the winter months, the solar panel is not enough to hold its charge. You have to take it down to charge it with the cable.. other than that, it’s great. I am able to view the camera from anywhere in the world. | Angel Lapointe | 2023-04-22 |
| What is the solar panel’s lifespan? | 2023-04-22 | I have had it for almost a year and it has worked without any issues. | Jason Ousley | 2023-04-23 |
| How do I order this in white? | 2023-01-11 | The white camera is available as a separate item on Amazon. Simply search for it. | Melissa A. Butterfield | 2023-01-14 |
| How do I order this in white? | 2023-01-11 | Hi there！Thank you for your interest in our products. If you can't find ieGeek products by search terms (such as "ieGeek security camera"), please enter the flagship store from "Visit the ieGeek Store" on any ieGeek product page to view more products. Good day!——ROCO | REALG TECH US | 2023-01-15 |
| Can the settings be set to detect both human and moving objects at the same time? | 2023-04-22 | Yes | ismael grajales | 2023-04-22 |
| Can the settings be set to detect both human and moving objects at the same time? | 2023-04-22 | The camera is not preferential. I will detected any and all when there is movement of substantial mass. | Tom | 2023-04-23 |
| Is this an upgraded version of the 2K version? | 2023-02-16 | Yes, 5mp is an upgraded version of 3mp/2k version. | ieGeek Direct | 2023-02-16 |
| Is the product wireless? | 2023-02-17 | Yes. | jim jung | 2023-02-17 |
| what is the maximum motion detection @ night ? claiming it has 100' night time detection - no way false advertising !! | 2023-02-18 | Considering it didn't pick me up coming down my driveway while walking my dog this AM, in the light, I don't think it has 100' in the dark. I was about 30' away and the video doesn't start until I am opening the door. All the video has is my back so it would be of 0 help if I was breaking in. I do have the driveway in the "zone" too. | Bonzai | 2023-02-18 |
| How to connect Alexa to the product? | 2023-02-18 | Video could not be loaded | ieGeek Direct | 2023-02-23 |
| Can this camera record and be accessed without an internet connection via just a wifi modem? | 2023-01-27 | I'm am assuming you are asking if this Camera needs a wired-connection (when you use the term "internet"). No, this camera is designed to work with a wireless connection (thus any modem that generates a wifi signal will work). | David Ramos | 2023-01-27 |
| What is the difference between the $99 camera and the %129 camera? | 2023-04-22 | There is no difference that I am aware of. The 99 is what I have. | Jason Ousley | 2023-04-23 |
| What is the difference between the $99 camera and the %129 camera? | 2023-04-22 | Hi there! The biggest diggerence between 3MP($99.99)/MP($129.99) is the pixel.5MP pixels can provide higher-definition surveillance images/videos. Unlike ordinary cheap 5MP cameras that use software algorithms to upgrade pixels, this 5MP uses a real hardware system to provide stable and clear surveillance images. High-definition picture quality is an important source of user security, which is an important factor we consider when optimizing products. If you need high-resolution and smart security products, We think you have found it.30 days free return and exchange, you can try it out.——ROCO from ieGeek family | REALG TECH US | 2023-05-15 |
| How does the 4x zoom work? | 2023-02-20 | Pretty good | Charles | 2023-02-23 |
| Hello, what is the Field of View, I am surprised it is not posted? | 2023-03-31 | I would estimate there is about 75-80 degrees field; keep in mind that the camera can be moved remotely through the phone app for a wider angle view. | Mikey | 2023-03-31 |
| Hello, what is the Field of View, I am surprised it is not posted? | 2023-03-31 | The camera's battery only work for about a month and quit charging they refunded my money | Johnny Brown | 2023-03-31 |
| Hello, what is the Field of View, I am surprised it is not posted? | 2023-03-31 | About a hundred yards, but you can zoom that, mine works great. | Hugh Hodgins | 2023-04-01 |
| Hello, what is the Field of View, I am surprised it is not posted? | 2023-03-31 | I returned the one I got didn't work the way I wanted it to work. It had a 180 view if I remember right. Good luck with it. | coasttoast | 2023-04-01 |
| Hello, what is the Field of View, I am surprised it is not posted? | 2023-03-31 | Don’t buy it. The motion detector is very behind real action. | Amazon Customer | 2023-04-02 |
| My sd card isn't working, the camera recognizes it, but just keeps asking me to format it, so i did many times. any way to get around this? thanks :) | 2022-12-24 | Haven't been able to get my camera to connect to the app. 2nd camera that uses cloud edge app and will not work. I have other camera with different Apps and work fine. Something about cloud edge app | Al buck | 2022-12-25 |
| My sd card isn't working, the camera recognizes it, but just keeps asking me to format it, so i did many times. any way to get around this? thanks :) | 2022-12-24 | I would try placing it in another external reader (e.g. your PC). If it recognizes the card and it shows the correct capacity, then it's likely the camera software. | David Ramos | 2022-12-27 |
| My sd card isn't working, the camera recognizes it, but just keeps asking me to format it, so i did many times. any way to get around this? thanks :) | 2022-12-24 | Hi there! Sincere apologies for my late reply. According to the engineer's suggestion, you can check the following items first: 1. Please check whether the network on the mobile phone or device is good. If the network is unstable, the APP may prompt that the content cannot be recognized. 2. Please use the SD card on the computer to see if it can be recognized and whether the access files are running normally. If the computer cannot recognize it, it may be that the SD card has bad sectors; 3. Please confirm whether the SD card is on the computer It is encrypted. If part of the memory of the card is encrypted, please find a recovery card tool by yourself, and then reformat it to a format supported by the camera, then insert the card and turn it on, and add the device again; 4. Please check whether the surface of the SD card is oxidized or dusty Wait for foreign matter to adhere to the surface; try to wipe and clean it; 5. Please confirm whether the camera can be started normally after inserting the card. If the camera is not started, the SD card will not be recognized; 6. Try to replace another SD card for testing. If the above solutions cannot solve your problem, please provide the SN number of the device and email our support team(service@iegeek.com) for more help.——ROCO from ieGeek family | REALG TECH US | 2023-01-15 |
| I have a camera similar to this but it's white, what is the difference? https://www.amazon.com/gp/product/b0915r49lj/ref=ppx_yo_dt_b_search_asin_title | 2023-02-06 | I know that IEGEEK offered different colors when I was ordering one. I would assume you can check the model number of yours against this one listed in Amazon. | David Ramos | 2023-02-06 |
| Can this be connected to two phones? | 2023-03-27 | Yes you just have to download the app on another phone and login under your own account or you can share access by going into your settings and sending a share request. | Angel Lapointe | 2023-03-27 |
| Can this be connected to two phones? | 2023-03-27 | I have it connected to 2 phones but while connected to one phone the other is logged out. Can not view both at same time | Al buck | 2023-03-27 |
| Can this be connected to two phones? | 2023-03-27 | Yes, the Ap will allow sharing between multiple phones with multiple cameras | Melissa A. Butterfield | 2023-03-27 |
| Can this be connected to two phones? | 2023-03-27 | Yes | patrick | 2023-04-04 |
| Do the camera and your phone have to have the same WiFi service? | 2023-01-14 | Only for the setup. Afterwards, your phone can access the camera photos from anywhere | David Ramos | 2023-01-14 |
| Do the camera and your phone have to have the same WiFi service? | 2023-01-14 | If I understand your question: To initially set up the camera the phone and the camera must be on the same Wi-Fi service and you must have the “free” CloudEdge App downloaded and utilize it for set up. After you set up the camera the. App allows you to control, monitor, update the camera from anywhere in the world as long as the camera has power and Wi-Fi service. | Melissa A. Butterfield | 2023-01-14 |
| Do the camera and your phone have to have the same WiFi service? | 2023-01-14 | Hi there! When configuring the network for the camera for the first time, you need to let the camera scan the PR code provided by your mobile phone under the premise that the mobile phone is successfully connected to 2.4Ghz WiFi. The principle of this process is to configure the network for the camera through the mobile phone. In this way, when the camera successfully identifies the network, you can turn off the WiFi of the mobile phone and use the network provided by the mobile data operator to realize remote monitoring around the world. Hope my answer is what you expected. Good day!——ROCO from ieGeek family | REALG TECH US | 2023-01-15 |
| What is the difference between 5MP and 10809 or 2K? | 2023-02-16 | The 1080P device has about 2.0736 million pixels (resolution 1920X1080), while 3MP means about 3 million pixels (resolution 2560X1440), and 5MP means about 5 million pixels (resolution 2560X1920). The higher the pixel value, the higher the resolution of the picture captured by the device.Hope this reply is helpful to you.——ROCO from ieGeek family | ieGeek Direct | 2023-02-16 |
| how do you restore to factory settings | 2023-04-09 | There's a button to push next to power button that will say reset it's hard to see. | Hugh Hodgins | 2023-04-09 |
| how do you restore to factory settings | 2023-04-09 | hello, Not sure but I am sure you can find the instructions in the manual..I am 100% it was there and from what I recall it was a combination of buttons being hold-down for like 20 sec...I'm sure the support team is also more than happy to assist you. | Mihai | 2023-04-10 |
| Does this work with a cell phone hotspot as a router?? | 2023-06-01 | Yes... But only in close Proximity to your phone. and your Phone would have to stay on Hotspot / Tether, 24/7/365. for the camera to work properly, and capture when Activated. You could never take your phone away from the reach of the camera, (10-20 ft.)or you will have to re-boot the camera, and follow all steps to re-set-up your camera every time your cell phone leaves the camera distance range. in the long run Wi-fi is much cheaper, much more reliable. Hope this helps, Elvis CO. | Elvis | 2023-06-01 |
| Does the product support alexa? also supports apple watch? | 2023-02-18 | Yes! I've found that my Apple Watch SE works just fine with it. Alert notifications can be received. | Roberto U. Velasco | 2023-02-18 |
| I want to stream camera while (lan) blocking outbown (wan) connection. does this camera allow this? | 2023-06-04 | I believe the app uses p2p which requires WAN access, but you can access them via the internal web page for each device | Jonathan M Davis | 2023-06-12 |
| does this support loop recording? | 2023-03-04 | It can record for a short period (of video) on a microSD card. | Mikey | 2023-03-15 |
| i got a new phone and its 5G, will these cameras workon 5G? does it matter if my phone is 5G if my internet isnt? | 2023-05-05 | We have 5g phones and it’s fine. Just pick 2.4 on your router for Wi-Fi. | Patricia G. | 2023-05-05 |
| i got a new phone and its 5G, will these cameras workon 5G? does it matter if my phone is 5G if my internet isnt? | 2023-05-05 | The Phone does not Matter.... Just Your WiFi Service must have 2G to work. Mine, and most Others, have 2G and 5G Home service. Hope this Helped, and answered Your Question. Elvis, CO. | Elvis | 2023-05-06 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | Yes sir. It takes pics on alert. | Jason Ousley | 2023-05-30 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | On alert it takes a 20 second video and yes you have to add manually. | Hugh Hodgins | 2023-05-30 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | It takes pictures on alert but you have to pay for taking videos | Jesse Howard | 2023-05-30 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | The camera can be set to take photos or video when the motion sensor is tripped | Melissa A. Butterfield | 2023-05-30 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | Picture is taken automatically and alert is sent to your phone. Video may also be taken if you have that selected also. You can go back thru history and observe over night pictures and videos also. | Richard | 2023-05-30 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | It records and then you can take a screenshot from the recording | Christine | 2023-05-31 |
| Does this camera take pictures on alert or do I have to take them manually after receiving the alert? | 2023-05-30 | it saves a short video on every alert | Mihai | 2023-06-05 |
| can it film at night with no light? | 2023-04-30 | Yes, it has infrared lighting built in. Also has lights that can be set to turn on when motion is detected. | David G | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yes it can, it has night vision, look at your camera at night, and you will see your yard,as long as you have the monthly subscription it will record any movement or if you don’t have the monthly subscription, you must have a Sim card in the camera to record events. | Angel Lapointe | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yes, onto its microSD card. It is nin black and white when it is dark out. | Mikey | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | No - poor night resolution | David Ramos | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yea it can pick up low light, the video won’t be as clear, but the camera has a light on it | Jonathan M Davis | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yes, it will either do black&white with IR (so you can’t really see the camera) or you can set it to turn the light on and film in color. | chairkeyndn | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yes it can and does so very good | Sharon & Don | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yes - it will come on when it detects movement or you can turn it on in your app | Christine | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Mine films at night without a light. The light is motion activated. The light is adjustable in your setting from the app. | Jason Ousley | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Yes this camera has great night vision. You can also set it so the light comes on when movement is detected. I've had multiple security cameras and this one is by far the best one yet, I like the fact that you don't have a monthly bill to pay. You just insert an SD card I suggest 64 gigs or higher and it will record over the old when it fills up. | Chris Ellis | 2023-04-30 |
| can it film at night with no light? | 2023-04-30 | Not very well. It has a built in light for filming at night. | Melissa A. Butterfield | 2023-05-02 |
| I love the 5 mp feature. can the app used for this camera also be used with other wi-fi cameras i have so i can use only a single app for all cameras? | 2023-03-16 | yes, if you use the cloud edge app, I have couple different cameras but the common thread, they use the cloud edge app to run so as long as all your cameras do that your good, ieGeek has their own named app but it's a cloud edge clone, but you might find your other cameras might not be able to use the iegeek app so download the cloud edge app itself to sync everything | Sharon & Don | 2023-03-16 |
| El panel solar viene incluido oh tengo que comprarlo aparte? | 2023-04-29 | Si biene junto con la camara | Emilio | 2023-04-29 |
| El panel solar viene incluido oh tengo que comprarlo aparte? | 2023-04-29 | Incluye panel solar | M. Mite | 2023-04-29 |
| El panel solar viene incluido oh tengo que comprarlo aparte? | 2023-04-29 | Si, si viene incluído | Carlos | 2023-04-29 |
| El panel solar viene incluido oh tengo que comprarlo aparte? | 2023-04-29 | viene incluido y la verdad funciona muy bien ya llevo varios meses y no hay ningun problema | OSWALDO | 2023-04-30 |
| si elijo 1 camara, me sale compatible con alexa, y si elijo el paquete de 2 me dice q no porque? | 2023-04-16 | no se yo lo tengo conectado a alexa | OSWALDO | 2023-04-30 |
| How long can you record (without paying for cloud service)? | 2023-02-23 | It depends on how large your SD card is you can record up to 128 GB although mine won't work with that it takes less | Charles | 2023-02-23 |
| Do the batteries come with camera | 2023-05-30 | There are no batteries, there is a solar charger ( must be directly in The sun to keep a charge) Otherwise you have to take it down to charge with the USB cable that is also included. | Angel Lapointe | 2023-05-30 |
| Do the batteries come with camera | 2023-05-30 | It comes with a USB cable if you want to use it indoor just need a wall charger to set it up. Outdoors of course is solar panel. | jimmy | 2023-05-30 |
| Do the batteries come with camera | 2023-05-30 | Yes I got batteries and it is solar | Malkiat R. | 2023-05-31 |
| Do the batteries come with camera | 2023-05-30 | Hi there! This camera has a built-in battery, and the built-in battery cannot be removed and replaced. We also provide solar panels for supplementary energy. Thank your for your question. For more questions, please feel free to leave a message.——Roco from ieGeek family | Gong Yingqi | 2023-06-19 |
| Can the alert area be customized? | 2023-02-18 | Yes it can | Charles | 2023-02-23 |
| Can multiple users view the same cameras using the app ? | 2023-03-01 | It do not detect motion fast enough,,,,,,, then after 6 month it broken | Amazon Customer | 2023-03-01 |
| Can multiple users view the same cameras using the app ? | 2023-03-01 | Yes, if you "share" the camera, multiple users can view. | David Ramos | 2023-03-02 |
| Can multiple users view the same cameras using the app ? | 2023-03-01 | Yes you can, just click on settings and click on Share Device, you can also cancel access that you have granted. | Angel Lapointe | 2023-03-02 |
| Can multiple users view the same cameras using the app ? | 2023-03-01 | Yes you can share but only one has all they power to show only what is wanted | patrick | 2023-04-04 |
| Funciona en Honduras? | 2023-01-22 | Vivo en Ecuador, me funciona muy bien | Carlos | 2023-01-25 |
| Does it support automatic tracking? Can the camera return to the set starting point after automatic tracking? | 2023-02-20 | Sorry, this product does not support automatic tracking. However, in this market, almost all products that support automatic tracking need mains power supply, because this function consumes a lot of power. And our wireless battery camera can not support this function temporarily. You can use the PT button to control the rotation of the camera while viewing the real-time monitoring status. Please pay attention to adjust the camera to the screen that needs to be monitored when exiting the interface. If you have any more questions, you can leave a message at any time or send the content to our official after-sales email service@iegeek.com —— ROCO from ieGeek family | ieGeek Direct | 2023-02-22 |
| can i access the camera via IP address? (does it have a built in web server) | 2023-06-03 | Yes it will grab an ip for your internal network. The app allows you to view it externally without port forwarding via P2P | Jonathan M Davis | 2023-06-03 |
| can i access the camera via IP address? (does it have a built in web server) | 2023-06-03 | No built in server. We use memory cards. Works great. | Patricia G. | 2023-06-03 |
| Does it send an alarm to my phone until i turn it off | 2023-04-24 | I have not witnessed this. Honestly this system is very bad. I have only received 1 alert since having the device for more than 2 months. I have edited all alarms and movements and it still does not alert me. Wouldn’t recommend | Courtney | 2023-04-24 |
| Does it send an alarm to my phone until i turn it off | 2023-04-24 | It sure does I love mine it does a great job. Also great price too. | Hugh Hodgins | 2023-04-24 |
| Does this use ieGeek app with the sd card? | 2022-10-13 | Yes | J | 2022-10-13 |
| Is there a way to keep the app logged in at all times? It keeps logging out and i dont get any notification from the camera | 2023-03-12 | I got a Galaxy S9+ and never logs me out. Every time that I go into the Cloud app, I'm always logged in. There might be a bug to be fixed. | Romeo | 2023-03-13 |
| Does it send audible alarm to phone, so if i am sleeping it will wake me up | 2023-04-22 | Yes it has sound and has different sounds. | Ron Hens | 2023-04-22 |
| Does it send audible alarm to phone, so if i am sleeping it will wake me up | 2023-04-22 | It does. It didn't work out for me I returned it and got a different camera from the same company. | coasttoast | 2023-04-22 |
| Does it send audible alarm to phone, so if i am sleeping it will wake me up | 2023-04-22 | Yes it does but it very delay from real action | Amazon Customer | 2023-04-22 |
| Does it send audible alarm to phone, so if i am sleeping it will wake me up | 2023-04-22 | It does indeed send an audible alarm whenever it detects movement, whether you would hear it or not depends on your phone's volume setting. | Brian G | 2023-04-22 |
| Can you turn off the Three alarm modes: light only/siren only/Both siren spotlight? I would like to operate with these features off. | 2023-02-07 | Video could not be loaded | ieGeek Direct | 2023-02-16 |
| How can all people here tell me that the camera takes pictures on alert when te seller himself told me it does not? Are we talking about the same cam? | 2023-06-01 | It Does NOT. If it records Movement, and Activates, then it will automatically Record to the Cloud, and Your mini SD card. as Long as there is movement. BUT, In the Cloud, or off your SD mini card, you can Take Stills, or copy the video footage your ieGeek camera captured to your laptop, or camera, and get stills that way. OR Climb up to your ieGeek Camera take out the Mini SD card and download the video footage in your computer then take stills off the video footage. Just remember to put the mini SD card back in your ieGeek camera for next time. the Cloud Storage is better, and much easier. Hope this helps You. Elvis CO. | Elvis | 2023-06-01 |
| Are they compatible with blink cameras?s | 2023-04-03 | not sure, have not tryed yet | Mihai | 2023-04-10 |
| Are they compatible with blink cameras?s | 2023-04-03 | Not that I am aware of. | Jason Ousley | 2023-04-23 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yea you can | Jonathan M Davis | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yes, each camera is visible via the CloudEdge app and also via Alexa app. Wi-fi is stable as long as you have a good-quality router and ISP. | David G | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | I have 5 cameras setup to display on my iPhone. Just touch on the app icon and all 5 display the latest picture observed from each. Press on a camera and it will start displaying the current picture. Press back arrow and the the next camera, etc. If set for alarm you can select which camera alarmed and to to the alarmed picture. Easy as eating apple pie with ice cream. | Richard | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yea you can view all cameras from your smart phone its a good system and the wifi will stay connected to the cameras unless something happens to your wifi it should be good to go. | jimmy | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yes, I have 5 connected on WiFi using the AP and set for motion detection. They all stay connected simultaneously and I can access they anytime. | Melissa A. Butterfield | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yes, I have 6 cameras and can view them all on the camera app. They do stay connected, but I have some that are farther out in my yard and I use a WiFi booster for those. I've had my cameras for about 9 months and love them. | J & K | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | You can view each camera individually but when you change it has to reconnect. | Patricia G. | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | It stays on wi-fi | Ron Hens | 2023-06-12 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yes. You can view each camera separately or you can view them all at once. The CloudEdge app lets you choose either one. The cameras will stay connected. As with any system wether it is iegeek or blink systems, the only issue I have found: about once every week or two, the app will disconnect and you will have to log back in. (Wi-Fi issues). However your camera video is still saved to your cloud so you don’t lose any footage. Not a huge deal, but it does happen from time to time. | Jason Ousley | 2023-06-13 |
| Once multiple cameras are set up and connected to wi-fi, can you view each camera from your smart phone? well, the camera stay connected to wi-fi? | 2023-06-12 | Yes-I have multiple cameras and I can access each of them through the app on my phone. I have not had any connectivity issues with WiFi, but it likely depends upon the location of your cameras and the strength of your signal. | Mikey | 2023-06-13 |
| Is this compatible with Google Assistant? | 2023-02-27 | Hi There！This camera is temporarily not compatible with Google Assistant.But this is the direction of our efforts.Thanks for your question, good day!——ROCO from ieGeek family | REALG TECH US | 2023-03-17 |
| Can the sd card be downloaded to phone without taking it out of the camera? | 2023-04-30 | No, the pictures are on the CloudEdge app and you could save them from there but there is no quick way to download what's on the card. | Bonzai | 2023-04-30 |
| Can the sd card be downloaded to phone without taking it out of the camera? | 2023-04-30 | No | R. Castaneda | 2023-04-30 |
| Can the sd card be downloaded to phone without taking it out of the camera? | 2023-04-30 | Yes you can download the history on the SD card without taking it out of the camera | Sharon & Don | 2023-04-30 |
| Are all the features listed free to use for the life of the camera? Or do you charge a service fee for AI detection/ activity zones? | 2023-01-08 | I have had mine for over a year and have never had any additional charges. but i also have no signed up for any additional services they may offer and i am very happy with all 5 of them i bought | raymond quattrocelli | 2023-01-08 |
| Are all the features listed free to use for the life of the camera? Or do you charge a service fee for AI detection/ activity zones? | 2023-01-08 | Hi there! Like other products on the market, our cloud storage function has always been charged, but we provide a 7-day free trial. The paid AI recognition function will be launched this month (partial free trial period is provided), but functions such as motion detection/humanoid detection/custom area alarm function have always been free functions. Due to the cost of technical support, almost all AI recognition functions in the security market are charged. Hope to get your understanding. Nevertheless, we will always be committed to discussing with cooperative operators to provide consumers with more economical functional solutions. Hope my answer is helpful to you.——ROCO from ieGeek family | REALG TECH US | 2023-01-15 |
| who is the manufaturer for this product? | 2023-03-14 | The camera says ieGeek on it so I assume that they are the manufacturer. | Mikey | 2023-03-15 |
| The description says 4 lithium ion batteries required. I need to purchase 4 batteries? Please explain. | 2023-03-06 | This camera comes with rechargeable batteries. No extra batteries are required. | Tom | 2023-03-06 |
| The description says 4 lithium ion batteries required. I need to purchase 4 batteries? Please explain. | 2023-03-06 | When I received mine, the batteries were in it but it needed to be charged. | Mikey | 2023-03-06 |