| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can video be saved to microSD card and I just view video in it without paying for any subscription? | 2023-02-27 | You can save videos to your device or to the SD card without any subscriptions. It will currently save 10 second videos for a certain amount of days without a subscription. | Hopeful | 2023-02-27 |
| Can video be saved to microSD card and I just view video in it without paying for any subscription? | 2023-02-27 | No. | Pico21368 | 2023-02-28 |
| Is this camera compatible with the Ubox app | 2023-05-18 | No，This camera can only be compatible with the Vicohome app. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-19 |
| This camera can be use with a third party software in my PC? | 2023-04-29 | VicoHome app works great with iPhone. If you use an sd card you should be able to view recorded data easily on your computer. | ROBERT B. | 2023-04-29 |
| This camera can be use with a third party software in my PC? | 2023-04-29 | While I don’t do PCs, I do Macs and I have the software on my Mac, my iPhone, my iPad and my Apple Watch | mehrman53 | 2023-04-29 |
| Thinking of purchasing this, what is the warranty? | 2023-01-01 | One year great cameras withstanding lots of rain | chris | 2023-01-01 |
| Thinking of purchasing this, what is the warranty? | 2023-01-01 | I dont know what the factory warranty is but you can Purchase a 2 year warranty 5.99 | maria serrano | 2023-01-01 |
| Thinking of purchasing this, what is the warranty? | 2023-01-01 | Buy the extended warranty. Highly unlikely that you will have any problems with this device, but it’s worth it. | Chuck B. | 2023-01-09 |
| Can you record video to your local network drive? | 2023-02-19 | No | Geoark | 2023-02-20 |
| Is the app free to use? | 2023-02-23 | Yes works great. | Amazon Customer | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | Yes | John | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | I didn’t pay anything. You can purchase services | Tina Hall | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | Yes it is. | Amazon Customer | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | yes | Rare black pearl | 2023-02-24 |
| Can make a Web access to the cameras from the computer ? | 2023-05-26 | Yes or phone ,I Do not recommend this product, they constantly are needing rebooted and movement is a very small area to activate camera , I had blink before and should’ve stuck with them ,with them anything in camera view activates motion and alerts Not this one ,unhappy with this product | Tina Panza | 2023-05-26 |
| Can make a Web access to the cameras from the computer ? | 2023-05-26 | I really don’t know. Since you can connect via smartphone, tablet and desktop computer I feel confident you send the image to a web app to display. | mehrman53 | 2023-05-26 |
| Can make a Web access to the cameras from the computer ? | 2023-05-26 | Yes as long as you down load the application from the instructions and follow it should help you load on computer | S. Craig | 2023-05-26 |
| Can make a Web access to the cameras from the computer ? | 2023-05-26 | I received an email this morning they are sending a new camera with all the parts Thank You so much | BigMa G | 2023-05-26 |
| What is the sd card max size limit? | 2022-11-27 | If I am not mistaken 128 GB | maria serrano | 2022-11-27 |
| Can i use icsee app for this camera which is being used by my sovmiku 8x hybrid zoom security cameras, else can the vicohome app be used by both? | 2022-12-10 | I have no experience in your scenario. However, whatever app you are using, you can try "add a device" or click on the + sign to see if the additional device can be added successfully. Good luck. | Jimmy | 2022-12-10 |
| Item page says it has a static field of view of 130 degree without panning?!!! Too good to be true. Can someone test and confirm? | 2023-03-02 | It's actually better | John | 2023-03-02 |
| Item page says it has a static field of view of 130 degree without panning?!!! Too good to be true. Can someone test and confirm? | 2023-03-02 | Not sure how-to measure the viewing angle, but it is wider than usual without any distortion in the image. I sure am happy with this camera. Two of them are covering entire front and both side views of the my front yard. | Alex S. | 2023-03-10 |
| How big is the internal battery in terms of mAh? is it 9000mAh or other? | 2023-02-27 | Not sure the size, but the camera stays fully charged even after a few cloudy days | JADAMS | 2023-02-27 |
| Does it work with Starlink? | 2023-06-07 | The camera work’s amazing it’s very clear we would buy them again | Jennifer Horta | 2023-06-07 |
| Does it work with Starlink? | 2023-06-07 | It connects to your home Wi-Fi. If Starlink offers Wi-Fi it will work. | Thilo mom | 2023-06-08 |
| Does it work with Starlink? | 2023-06-07 | If it's a WiFi - it'll work. | Alex S. | 2023-06-09 |
| Work with android? | 2023-01-12 | Yes works with Android. | Richard… | 2023-01-12 |
| Work with android? | 2023-01-12 | Yes | John | 2023-01-12 |
| Work with android? | 2023-01-12 | Yes | Craig Campbell | 2023-01-16 |
| Work with android? | 2023-01-12 | Yes they do, they work great. I have them outside with snow and freezing. No issues yet. I have three of them | Marilyn Poulin | 2023-01-18 |
| How to get videos on my pc? I have the app for my phone, and it works. No app for Computer? | 2023-05-27 | If you want to save a recording to another device, just forward it/share it by pushing it out by text to your phone or emailing it to your personal email address. Then from either place save it to the file you want on you computer hard drive etc. | Malcolm Hackney | 2023-05-27 |
| How to get videos on my pc? I have the app for my phone, and it works. No app for Computer? | 2023-05-27 | No app for windows computer. iPhone and iPad only. | JOG | 2023-05-27 |
| will software run on anfroid tablet and windows 10 pc? | 2023-01-17 | As long as you can install the Vicohome app it should | JADAMS | 2023-01-17 |
| whats the sd card for? | 2023-05-20 | I’m not using the SD card option, but I would assume it for extra storage capacity. | Gilbert Gonzalez | 2023-05-20 |
| Can anyone please tell me if there is some setting i need to go on to get my camera charging? It isnt charging | 2023-03-25 | If you go to the program and see the screen, there is a little icon next to the icon that looks like a envelope. It's a octagon shape. Click that and scroll down to power settings. Hope that helps. If it's still not charging after you set the settings it could be defective. | Vicki | 2023-03-25 |
| Can anyone please tell me if there is some setting i need to go on to get my camera charging? It isnt charging | 2023-03-25 | Go to your settings and then choose power source ,then choose either solar, plug in, or battery.. choose whatever your using to charge the battery | Larry D. | 2023-03-25 |
| Can anyone please tell me if there is some setting i need to go on to get my camera charging? It isnt charging | 2023-03-25 | Follow instructions very closely,. Plug it in the outlet until charged, make sure you have wy fi and connected, that's it | dale turner | 2023-03-25 |
| Can anyone please tell me if there is some setting i need to go on to get my camera charging? It isnt charging | 2023-03-25 | I just plugged in the cable and made sure the solar panel was in the sun and it started charging. I would try plugging it in to a known good power micro USB power supply and see if that works. | Ian C | 2023-03-25 |
| Can anyone please tell me if there is some setting i need to go on to get my camera charging? It isnt charging | 2023-03-25 | If you are using the solar powered version - 1. Make sure the batteries are fully charged prior to use 2. Verify batteries are properly installed 3. Be sure to connect solar unit securely You can also monitor the health of your batteries and if all is connected properly a fully charged system provided adequate sunlight is available should be enjoyed and relied upon as mine does for me It is a powerful reliable system and I’m glad I came across it. I use other systems such as RING and that is quite easy to use however this one has more capability for very affordable pricing | ROBERT B. | 2023-03-25 |
| Can anyone please tell me if there is some setting i need to go on to get my camera charging? It isnt charging | 2023-03-25 | It may not be getting enough direct sunlight | Tina Hall | 2023-03-26 |
| what exactly is the static horizontal field of view without panning? is it 90 degree or other? | 2023-02-27 | I doubt a 90. More like a 45 | Hopeful | 2023-02-27 |
| How long does the camera record for? | 2023-03-14 | If you don't buy the subscription it's about 10 seconds | Eric | 2023-03-14 |
| How long does the camera record for? | 2023-03-14 | Don’t think there’s a limit if you sign up for the cloud storage. Great deal as far as I remember less than 10 bucks a month for all cameras. Also support sd card so you can play on your computer if needed. Great product and I was in security for 40 years plus. | ROBERT B. | 2023-03-14 |
| How long does the camera record for? | 2023-03-14 | You can set it to various times up to 20 seconds if it is triggered by motion. | Ian C | 2023-03-14 |
| How long does the camera record for? | 2023-03-14 | It does intervals of 5 minutes or 5 seconds if there's sound or people in front of the camera now it'll alert you and then if you turn on the camera you're able to watch as long as you want but I don't think it will record | maria serrano | 2023-03-14 |
| how much does cloud storage cost? | 2022-12-18 | I do not have cloud storage | Rare black pearl | 2022-12-23 |
| can battery be change ? | 2023-03-28 | It's a rechargeable battery, that does not require to be changed, since it auto-charged with the Solar Panel. | Alex S. | 2023-03-28 |
| can battery be change ? | 2023-03-28 | Its possible , but there isn't a battery access so you will need to disable to find out | JADAMS | 2023-03-28 |
| can battery be change ? | 2023-03-28 | there is no battery | Lori R | 2023-03-28 |
| can battery be change ? | 2023-03-28 | I didn’t use and returned it. | R. G. | 2023-03-28 |
| can battery be change ? | 2023-03-28 | The battery is charged with the solar panel or can be charged with ac power. | Rare black pearl | 2023-03-29 |
| can battery be change ? | 2023-03-28 | My cameras are brand new they we’re working fine for a little bit then one worked other had issues had to keep rebooting then one closest to Wi-Fi just stopped working and I can’t get ladder to that one and keep going up and down with my body issues so I honestly have no idea I just can’t keep dealing with it now it’s too late for me to return so I have one working as I’m a single grandma | Tina Panza | 2023-03-29 |
| can battery be change ? | 2023-03-28 | No but if you set the solar panel up facing the sun you won’t have to worry about it dying mine are always at 90 percent charge never died once great cameras | chris | 2023-03-30 |
| What is the difference between cq1 and cq1a? why is the price different between the two models? | 2023-03-25 | I got CQ1 units which connect to 2.4ghz only. I think CQ1A cameras have dual bands for 2.4 and 5 ghz connections. | Larry J. | 2023-03-26 |
| What is the difference between cq1 and cq1a? why is the price different between the two models? | 2023-03-25 | It might not be getting enough direct sun light | Tina Hall | 2023-03-26 |
| Que largo es el cable de la cámara a el panel solar? | 2023-04-15 | El cable entre la cámara y el panel es un metro, más o menos | Diego | 2023-04-15 |
| What type of battery is encased within the unit? | 2023-02-13 | Never had to open or disassemble the camera. Battery is holding charge nicely. Solar panel is keeping it charged up during the daylight hours. | Alex S. | 2023-02-13 |
| What type of battery is encased within the unit? | 2023-02-13 | Have not taken it apart. No idea. But works pretty good. | Richard G. | 2023-02-13 |
| Why no antennas | 2023-03-16 | The model you are looking at is a network camera that needs cables. Wifi camera has antenna | John | 2023-03-16 |
| Why no antennas | 2023-03-16 | Mine came with antennas. | Malcolm Hackney | 2023-03-16 |
| Hw much cost the app | 2023-05-28 | The app is free. But if you want more especific monitoring ( like more time to record) they charge a fee for that | Edwin Cardona | 2023-05-28 |
| Hw much cost the app | 2023-05-28 | It’s free. | Anita Fileva | 2023-05-28 |
| Hw much cost the app | 2023-05-28 | Vicohome App can be downloaded from Google play or Apple App Store for free. | Larry J. | 2023-05-29 |
| Does camera support rtsp? | 2023-02-27 | Don't know what this is | dale turner | 2023-03-18 |
| Will it activate on a dog barking | 2023-03-02 | Only if motion detected | Raymond L. | 2023-03-02 |
| Will it activate on a dog barking | 2023-03-02 | Camera is MOTION ACTIVATED... not sound activated. | Mark | 2023-03-02 |
| Will it activate on a dog barking | 2023-03-02 | Never had it happen but it is sensitive to do a lot of things | K. L. | 2023-03-03 |
| What Temperature range is the camera able to operate within? | 2023-03-16 | I have one camera in direct sunlight with outside temp reaching 90 degrees. | Gilbert Gonzalez | 2023-03-16 |
| What Temperature range is the camera able to operate within? | 2023-03-16 | i was in Puerto Rico,tropical Island | Alejandro Caban | 2023-03-16 |
| Do i have to use the solar panel or can i just charge it? | 2023-02-23 | It comes with a usb charging cable. The solar works well for me. My battery came around 45%, had a couple of weeks of heavy clouds, rain and sleet and it didn’t dip below 40%. Now that it gets full sun in the morning it stays virtually at 100% charged. | Amazon Customer | 2023-02-23 |
| Do i have to use the solar panel or can i just charge it? | 2023-02-23 | It uses the solar panel to charge the camera. You could hook the solar panel to camera and charge the camera battery then unhook it. Not sure why you wouldn't leave it connected. | Raymond L. | 2023-02-24 |
| Does it work with SmartThings? | 2023-02-19 | No | Geoark | 2023-02-20 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | I believe it has to be mounted to a wall | Interested | 2023-04-23 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | I think the best would be the wall if you can figured out how the camer can turn the you can put it one the ceiling. | maria serrano | 2023-04-23 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | The Mount it came with is a wall Mount. The shows a ceiling Mount. You maybe able to get one | ALLEN | 2023-04-23 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | Yes. You may put on o wall or ceiling | Edwin Cardona | 2023-04-23 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | In the instructions it mentions mounting it as the picture shows if used outdoors. If mounting indoors to a ceiling you can flip the picture using the software. | tina | 2023-04-23 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | Video could not be loaded | Oluwaseyi Ayeni | 2023-04-23 |
| Does this camera have to be mounted to a wall or can it be mounted to a ceiling? | 2023-04-23 | Video could not be loaded | Emilio… | 2023-04-25 |
| Will this camera with the SD card installed allow recording 24 hours a day 7 days a week non-stop? | 2023-04-07 | No, it cannot record 24/7. Only events. | tina | 2023-04-07 |
| Will this camera with the SD card installed allow recording 24 hours a day 7 days a week non-stop? | 2023-04-07 | I am a huge fan of this video security system. I’ve installed several but this brand is tops.. this is a real quality build and feature rich. It does support sd card which I have not used. I’m sure if you customize your desired detection zones capture will be had on the card as well alerting you. The Ai built in is also extremely impressive as it will identify persons or “pets” ie wild deer as pets. I highly recommend this system. You will enjoy ease of installation and reliable video security | ROBERT B. | 2023-04-07 |
| Will this camera with the SD card installed allow recording 24 hours a day 7 days a week non-stop? | 2023-04-07 | Only when it catches motion. | mehrman53 | 2023-04-07 |
| Will this camera with the SD card installed allow recording 24 hours a day 7 days a week non-stop? | 2023-04-07 | No, recording is activated only when camera detects motion. But it can send you real-time alerts when it detects movement. After receiving the alert, you can speak to the person in front of the camera in real-time through VicoHome app. Btw, my system has no plan subscriptions. | Larry J. | 2023-04-11 |
| Does this have a SIM card slot? | 2023-04-17 | It does | Davy J. | 2023-04-17 |
| Does this have a SIM card slot? | 2023-04-17 | No, slot is for SD card only. | Larry J. | 2023-04-18 |
| Does this have a SIM card slot? | 2023-04-17 | Sorry that our camera does not have a SIM card, if you want to buy a camera that can use a SIM card, you can buy another brand of camera from our company, here is the link:https://www.amazon.com/gp/product/B0BGR2HTX7 https://www.amazon.com/gp/product/B0BG5T7LQJ | security cameras | 2023-04-18 |
| Does this have a SIM card slot? | 2023-04-17 | Yes | ROBERT B. | 2023-04-18 |
| Does this have a SIM card slot? | 2023-04-17 | Yes is does. It holds a mini SD | Hopeful | 2023-04-18 |
| Does this have a SIM card slot? | 2023-04-17 | Yes it has a slot for a micro SD chip up to 128gb I think. | Ian C | 2023-04-18 |
| Does the camera rotate by itself when a person is detected ? | 2023-03-29 | No it doesn't. | John Sheppard | 2023-03-29 |
| Does the camera rotate by itself when a person is detected ? | 2023-03-29 | No | Interested | 2023-03-29 |
| Does the camera rotate by itself when a person is detected ? | 2023-03-29 | no, I would like it better if it did. | Michael Whisenant | 2023-03-29 |
| Does the camera rotate by itself when a person is detected ? | 2023-03-29 | Yes is my favorite camera so far i hace 3 other brands. | Gabriela Diaz | 2023-03-29 |
| Does the camera have a zoom function and if so to what power? | 2023-03-18 | It zooms but not good enough, tryed to zoom on license plate, to blurry | dale turner | 2023-03-18 |
| How many devices can be installed in the up? I need 5 cameras. | 2023-01-05 | I have 6 installed and they're all work great! I'm very happy with these devices! Just make sure you have a reliable WiFi connection. | Alex S. | 2023-01-06 |
| What is the wide angle of the camera? | 2022-11-30 | 350 degrees, almost a full circle. | Jimmy | 2022-12-10 |
| Will it work with Vico Home App? | 2023-05-16 | Yes it does! Works very well it. | Alan Velie | 2023-05-16 |
| Will it work with Vico Home App? | 2023-05-16 | Yes, it works only with Vico Home app. | Larry J. | 2023-05-16 |
| Will it work with Vico Home App? | 2023-05-16 | Yes it will work very well.with the app | S. Craig | 2023-05-16 |
| Para instalarse debe ser con wifi obligatoriamente ?? | 2023-02-27 | Si deve estar conectada al WiFi | Juan Luis Carrera | 2023-02-27 |
| Para instalarse debe ser con wifi obligatoriamente ?? | 2023-02-27 | Saludo con relación a la coneccion al wifi tienes que que conectarlo . Una vez que lo logres lo puedes monitorear con tu celular en cualquier lugar. | Jimboy | 2023-03-02 |
| Does this take a micro sd card or regular sd? | 2023-05-17 | Micro | Davy J. | 2023-05-17 |
| Does this take a micro sd card or regular sd? | 2023-05-17 | Micro sd card | Edwin Cardona | 2023-05-17 |
| how long is the cable from the solar panel to the camera? | 2022-12-23 | The cord is about 10 ft long. | Larry J. | 2022-12-23 |
| how long is the cable from the solar panel to the camera? | 2022-12-23 | Its pretty long. I had to use twist ties to wrap up the excess wire because my camera is not that far away from the panel. Maybe 2 or 3 feet of wire. Could be longer I'm not 100% sure | Craig Campbell | 2022-12-23 |
| how long is the cable from the solar panel to the camera? | 2022-12-23 | approximately 9 feet. | Rare black pearl | 2022-12-23 |
| how long is the cable from the solar panel to the camera? | 2022-12-23 | its -25 degrees today and i have the cord bundled. not going to unravel in this weather, but I estimate between 10-12 feet | Robert B | 2022-12-23 |
| What cloud storage do you need to get? | 2023-04-29 | I only use SD storage. | Rare black pearl | 2023-04-30 |
| Which is sd card is recommended and how many do i need for one camera. ty ia | 2023-05-22 | It takes a micro SD card and uses only 1 card. | Craig Campbell | 2023-05-22 |
| Which is sd card is recommended and how many do i need for one camera. ty ia | 2023-05-22 | It takes micro, mini or standard size SD card. You only need one SD cars per camera. As far as carrier, it doesn’t matter. From there as long as you have enough data available ( unlimited would be best) to view or record. | Samantha Thomas | 2023-05-23 |
| If you buy two single units $63.99 it's $127.98 Plus you get 9% off coupon one. They list two $139.99 no coupon. Why the difference? | 2023-01-26 | Same cameras.just buy the cheiaper deal | JADAMS | 2023-01-26 |
| ¿Graba continuamente 24/7 y con movimiento? | 2023-03-23 | Tiene que ponerle una memoria para que grave graba los movimientos no 24 horas | Daniel | 2023-03-24 |
| ¿Graba continuamente 24/7 y con movimiento? | 2023-03-23 | Si graba 24/7 . Y es excelente .!!! Feliz de la compra | Angélica Saravia | 2023-03-24 |
| ¿Se puede conectar otra cámara que no sea de la misma app de esta? | 2023-03-23 | NO, CADA MARCA DE CAMARA TRABAJA Y SE CONECTA A SU PROPIA APP | GEMERSON URDANETA | 2023-03-23 |
| ¿Se puede conectar otra cámara que no sea de la misma app de esta? | 2023-03-23 | Claro que si , tenemos dos cámaras adicionales en otra residencia y nó afecta en nada. Todas las que puede instalar. | Jimboy | 2023-03-23 |
| ¿Cuánto m/s de velocidad de internet necesita? | 2023-04-21 | mientras mas velocidad tengas mejor funciona. | jorge vega | 2023-04-22 |
| An it be setup to be continually live viewed through my computer? | 2023-05-10 | It can be viewed on any tablet or cell phone but not likely on a desk top unless your computer will except the app | james lewis | 2023-05-10 |
| An it be setup to be continually live viewed through my computer? | 2023-05-10 | You can, but it would run down the battery. The solar panel charges the battery so you can view it at nite. If you want to view it continuously I would recommend the one that needs electric. | Vicki | 2023-05-10 |
| An it be setup to be continually live viewed through my computer? | 2023-05-10 | Video could not be loaded | Oluwaseyi Ayeni | 2023-05-10 |
| An it be setup to be continually live viewed through my computer? | 2023-05-10 | There is an app for my Mac so I would say yes | mehrman53 | 2023-05-10 |
| It does not look like a PTZ camera is that a mistake in the description? | 2023-02-28 | It is a PTZ with smooth operation. Very responsive. | Alex S. | 2023-03-10 |
| puedo instalar la camara en lima peru? | 2023-03-07 | Si claro, en cualquier parte del mundo sin problemas | GEMERSON URDANETA | 2023-03-08 |