| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does one subscription cover all cameras purchased? | 2023-02-18 | As far as I know there is no subscription but I only know about the app. I sent these cameras back as I had trouble connecting to my wifi. Good Luck! | PJ | 2023-02-18 |
| Does one subscription cover all cameras purchased? | 2023-02-18 | Best money I ever spent. Easy install. I did not subscribe to any "add on's" i.e., cloud or any of the others. I did install the recommended USB chip. I bought two units, two for both my son and grandson. Like the pice of mind.. | HeavyPuller | 2023-02-19 |
| Siren always on when sensing motion. How to turn off from doing this? | 2023-01-28 | Go to app settings and put off siren | Adam Gouveia | 2023-01-30 |
| Siren always on when sensing motion. How to turn off from doing this? | 2023-01-28 | Go to the settings on your App | Danilo / Mary | 2023-02-02 |
| Can this camera 24/7record after insert micro sd card | 2023-03-03 | Yes | Gene | 2023-03-03 |
| After resetting camera in order to connect to a different network, it no longer beeps and will not connect with QR. Anyone know how to fix? | 2023-02-13 | Yes , if you unplug it from the wall and turn it off . It's called a hard reset . Wait 1 hour plug in , turn on let the camera do what it does and then reset the camera and it should get up and working . But take your time I know it's fracturing but it will work . Have a great day | Danilo / Mary | 2023-02-13 |
| How long does a video clip stay on before its deleted if you dont have a subscription | 2023-03-02 | Till the sd card is full | Manuel C. | 2023-03-03 |
| Can u still use the camera if u dont pay for cloud storage? | 2023-03-16 | Yes, still works | Helios Zeno | 2023-03-16 |
| Can u still use the camera if u dont pay for cloud storage? | 2023-03-16 | Yes you can use just the sim card that it comes with | Manuel C. | 2023-03-16 |
| Can u still use the camera if u dont pay for cloud storage? | 2023-03-16 | Don't have cloud storage. Still works. | davidjohnson | 2023-03-17 |
| Why don't the cameras record anything at night? after 8pm, nothing.. i can walk in front of them and jump around but they don't record or alert me. | 2023-03-24 | Mine will pick up a small cat at night time over 50 ft away. Going to the app check your settings make sure everything is good. No problem there then maybe it's the camera. I've never had any problem at all | Gene | 2023-03-24 |
| Is there a reason why battery indicator never turns green to indicate a full charge? | 2023-02-05 | It's supposed to have a lightning symbol threw the battery indicating its charging when you see nothing it's not charging check it everyday and see its getting full sunlight | Danilo / Mary | 2023-02-07 |
| Can I split the two cameras between two different house holda? | 2023-02-06 | Yes! As long as you have Wi-Fi at 2 different locations | twsfab | 2023-02-06 |
| Does it work with alexa? | 2023-04-21 | Not that I know | Manuel C. | 2023-05-03 |
| Does this have a SIM card slot to run off my cell phone provider | 2023-06-07 | Yes it has a SD slot. | Ram Lich | 2023-06-07 |
| Does this have a SIM card slot to run off my cell phone provider | 2023-06-07 | Not that I can see. It connects thru 2.4 GHz WiFi. Since my router doesn’t send a strong signal to the outbuilding I want to protect, I may need to put a wireless booster in the outbuilding. | Get A Grip | 2023-06-07 |
| Does this have a SIM card slot to run off my cell phone provider | 2023-06-07 | No. It has a slot for a micro sd card to use with WiFi. | Felicia | 2023-06-07 |
| How many cameras max can you link on the app? | 2023-05-17 | Multiple people may be added to camera you have. But as far as how many I’m not sure. Sorry hope this helped | Ram Lich | 2023-06-07 |
| How many cameras can be connected together | 2023-04-05 | I think up to 5. | Janice S. Delp | 2023-04-09 |
| Will this camera still record if my wifi gets disconnected from power outages? I understand I won’t receive alerts but will it still record and save? | 2023-02-04 | It can record on the SD card in the camera. It doesn't come with the card it will have to purchased separately. It is a micro SD card slot. | clay | 2023-02-04 |
| Will this camera still record if my wifi gets disconnected from power outages? I understand I won’t receive alerts but will it still record and save? | 2023-02-04 | Yes it was a battery has long as it has a charge | Alan dale Smith | 2023-02-04 |
| The recording always starts late for about 5 -8 seconds, missing the beginning of action, why?!! | 2023-03-02 | Turn the sensitivity to high | Manuel C. | 2023-03-03 |
| The recording always starts late for about 5 -8 seconds, missing the beginning of action, why?!! | 2023-03-02 | Clean the lens and the that's were the sensor is , reprogram the SD card . The sensor it the one who starts to record . Check settings on your phone also | Danilo / Mary | 2023-03-03 |
| Can two be used at the same time? | 2023-01-19 | Video could not be loaded | clay | 2023-01-19 |
| Can two be used at the same time? | 2023-01-19 | Unfortunately this is one of the disadvantages of this camera. Only one camera can be viewed live at a time. I am curious if there are other solar cameras on the market which offers this added advantage of viewing 2 cameras at the same time. | Frequent Amazon Customer | 2023-01-27 |
| What information is collected when I connect my phone? | 2023-04-19 | Went to Florida for 2 months and saw what was going on in front of house and back deck and yard. Whenever I viewed live. And a motion activated recording of activities in my library. Love it!!!! | Terry | 2023-04-19 |
| What information is collected when I connect my phone? | 2023-04-19 | Just your email , It will notify you from the motion detection record depending on the settings you put | Danilo / Mary | 2023-04-19 |
| Does it have travel mode / camping mode? no hotspot no wi-fi, just records events to sd? | 2023-01-31 | Check your app for those things you want | Danilo / Mary | 2023-02-02 |
| How to transer files from camera to phone? | 2023-04-21 | in the app go to the library and in the upper right hand side there is a check mark, press it, and when you are there select the video you want to download to your cell phone. to download it is in the lower right side. | Mario | 2023-04-21 |
| Why does siren go off evvery time camera detects motion? Have the audio alarm feature turned off in audio settings. | 2023-01-28 | You can try reseting the camera..or deleting the camera ..deleting the app .and reinstaling everything again. | Adam Gouveia | 2023-01-30 |
| Is there any way to record video longer than 20 seconds? | 2023-04-17 | I don’t believe so. The options are multiplied or choice, pre-defined. | Adam B. | 2023-04-17 |
| Is there any way to record video longer than 20 seconds? | 2023-04-17 | Yes, but you have to subscribe to a membership for a few dollars per month. | Janice S. Delp | 2023-04-17 |
| Does this have false alerts from sunlight, pool water or trees? How is it detecting pets? | 2023-05-03 | I have not had any problems with the camera reacting to light changes, whether sunrise/sunset, cloudy/rainy days or car headlights. I've been very appreciative that ambient light does not trip my camera alarm (like it does with my older doorbell camera). This camera is great at identifying pets and wildlife (which is noted as "pet" on camera alarms). I'm very happy with this item and the phone app that supports this camera. I hope this post satisfactorily answers your questions. | M. | 2023-05-03 |
| Does this have false alerts from sunlight, pool water or trees? How is it detecting pets? | 2023-05-03 | only with the shadow of the trees and it all depends on how close the tree is, it's not every moment either. rain, insects, cats, dog. etc so far I have never had any false notification. I am very happy with the security cameras it is worth for the price. | Mario | 2023-05-03 |
| Does this have false alerts from sunlight, pool water or trees? How is it detecting pets? | 2023-05-03 | We don’t have a pool so I can’t answer that question. But the camera does catch our dog on her trips outside. When it was very windy, some flaying tree limbs alerted it too. We also have some birds that trigger the camera, we may need to reposition this one as they seem to nesting nearby. | Janice S. Delp | 2023-05-03 |
| Does this have false alerts from sunlight, pool water or trees? How is it detecting pets? | 2023-05-03 | It has sensitivity control its good with pets people and cars | Manuel C. | 2023-05-03 |
| Does this have false alerts from sunlight, pool water or trees? How is it detecting pets? | 2023-05-03 | I tested mine by setting it in the house while I wad at school teaching and over night. It caught my dog using doggy door day and night clearly | quintin Evans | 2023-05-03 |
| The minimum “Interval Time” is 1 minute. That means it cannot detect the 2nd motion right after the 1st motion, they will have at least 1 minute gap? | 2023-04-12 | Yes | Adam B. | 2023-04-17 |
| Will this work with Verizon 5G wifi ? | 2023-04-05 | No, it won’t work with 5G. | Janice S. Delp | 2023-04-09 |
| What happens if i dont program it to go to sleep? | 2023-03-16 | It drains the battery and the memory gets full | Manuel C. | 2023-03-16 |
| What happens if i dont program it to go to sleep? | 2023-03-16 | I have my two cameras charging with solar panels and don't have them set to sleep at all and they are fine and stay charged. | clay | 2023-03-16 |
| i received no installation instructions, how do you download to computer? | 2023-04-08 | You need to download the Vico app to your phone. Sign in the App, tap on the Green “+” symbol on the upper right corner then tap on “add a new camera” and follow the prompts displayed on screen (please bring camera and device close to the router when initially configuring). | Janice S. Delp | 2023-04-09 |
| i received no installation instructions, how do you download to computer? | 2023-04-08 | There is a bar code that you can scan. Or you can go to the company website and download the instructions. I have a small booklet in my box. You should download the App on your phone. Vicohome is the App name. | C. Chen | 2023-04-10 |
| What os does camera sd card use? want to read card but windows says card read error | 2023-01-22 | Just got camera and love the ease of use and features. Put in a microSD card, and it didn’t give details other than it needed formatting, which I acknowledged and it did its thing. So don’t know what OS it uses, I just watch videos from the app | Efraino | 2023-01-23 |
| What os does camera sd card use? want to read card but windows says card read error | 2023-01-22 | Make sure that you are using a good quality microSD card and that it does not exceed 128GB. It was clearly stated in their product description. I also recommend using a high endurance microSD card. Hope this helps. | Meme | 2023-01-25 |
| How many lumens provides the spotlight? | 2023-03-12 | Not that much its just enough the be able to see at night but its not super bright | Manuel C. | 2023-03-16 |
| How many camera can be linked on the app? | 2023-05-17 | I have linked 3. I do not k ow what the max is. | Traci | 2023-05-17 |
| How many camera can be linked on the app? | 2023-05-17 | On the 2.4ghz band, you can connect up to 11 devices depending on the bandwidth usage of the device. | Mario | 2023-05-17 |
| Types of recognition is done via sd card as well as subscription? | 2023-03-12 | Either or works good | Danilo / Mary | 2023-03-15 |
| December 22 2022 review says it works with his nvr. is this possible with this camera? | 2023-04-14 | This one is wireless not blue tooth connection | Danilo / Mary | 2023-04-19 |
| How can I run it continuosly? How much currrent does it draw? I can provide a larger battery or ac powered module. | 2023-04-18 | It's a solar power no battery, the larger the SD card to more it records and the setting you put records 24 hour by every motion detected | Danilo / Mary | 2023-04-19 |
| How to set activity zone? | 2023-01-30 | To set activity zone, in settings, they have option to tap a grid superimposed on view to enable that zone for notification of any activity. | Efraino | 2023-01-30 |
| Is it true that I cannot assign custom alert areas without a paid subscription, which is a feature that is free from $30 security cams? | 2023-01-14 | No true | Danilo / Mary | 2023-01-16 |
| Can you add additonal cameras? | 2023-02-11 | Video could not be loaded | clay | 2023-02-12 |
| Can you add additonal cameras? | 2023-02-11 | Yes you can | Frankie M. | 2023-02-14 |
| If I don't have Wi-Fi how does it work? | 2023-06-21 | The answer is yes, wireless cameras can work without the internet, but you won't be able to access all of their features. Of course, whether or not the camera will work without the internet depends on the type of camera, how it was set up, and how it stores video. | Mario | 2023-06-21 |
| If I don't have Wi-Fi how does it work? | 2023-06-21 | You have to have wifi to make it work. | Jerry K. | 2023-06-21 |
| How does work the subscription for 2 cameras ? | 2023-03-05 | These two cameras work fantastic. Love them. | Ernest Fortier | 2023-03-06 |
| Can I add a 3rd camera to have 3 | 2023-03-25 | Pretty sure… | Adam B. | 2023-04-17 |
| How to start SD card recording ? My camera doesn’t record on as card | 2023-01-30 | Check your setting make sure your SD card is reformatted by your camera on your phone app | Danilo / Mary | 2023-02-02 |
| The night vision is not good what am I doing wrong? | 2023-01-17 | Make sure your light is turned on. There's a light bulb icon on the screen that says "white light" try that. | twsfab | 2023-01-17 |
| The night vision is not good what am I doing wrong? | 2023-01-17 | the infra red night vision is better to use then the other white light for color at night. I just put it up using the infra red use. | Melissa B | 2023-01-17 |
| How to make continuous recordings? Why minimum 1 minute gap between recordings? That is making the camera unreliable and useless!! | 2023-04-13 | I am very sorry that I cannot answer your question but I have not installed the security cameras yet, I will until tomorrow. What I can tell you is that I bought an extra 120GB memory. but I will take into account the problem you encountered! | Mario | 2023-04-14 |
| How many mAh? | 2023-03-02 | Please be a bit more detailed can't tell you anything unless I know what battery your talking about | Danilo / Mary | 2023-03-03 |
| Will I still have the “3 rolling days” storage even if I don’t subscribe after my free trial? | 2023-02-09 | Yes | Jawaan B. | 2023-02-09 |