| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| There is no sound on the right earbud, how can I fix this? | 2023-06-01 | Try taking both earbuds out and putting them back in the case. Close the lid for a minute or 2. Make sure they are connected and paired when you put them back in. Hope this helps. | Lisa | 2023-06-01 |
| There is no sound on the right earbud, how can I fix this? | 2023-06-01 | Please try to the below troubleshooting to see if they can help. 1. Remove both headphones from the charging case and cover the top of the case, then clean the charging contacts on the bottom of the headphones. 2. Disconnect the headphones from the phone, and then clear the phone's Bluetooth pairing. 3. If the problem persists after trying it, try using a new charging cable and adapter to charge the headset for 1h, then reset the headset to see if it can be fixed. After you try the above tips and the problem still exists, please contact us through the Amazon Message Center for Product After-sales Service. | TongTong Direct | 2023-06-02 |
| I still hear everything around me. Why isnt noise cancellation working | 2023-03-08 | I'm not sure it works for me | Sydney Moss… | 2023-03-08 |
| I still hear everything around me. Why isnt noise cancellation working | 2023-03-08 | Please make sure if you turn on ANC Model. When you are not in the communication status, long press the multi-function panel (left/right earbud) for 2 seconds to switch the Active Noise Cancellation. If the problem still exists, please contact us through the Amazon Message Center for product after sales. | Yanly US | 2023-03-15 |
| How do i play music bluetooth is connected but when i press play on my phone no sounds are in my ears only on the phone. | 2023-03-08 | Doesn’t sound like it’s connected to Bluetooth try forgetting device making sure earbuds are fully charged and reconnecting them | Don S. | 2023-03-08 |
| How do i play music bluetooth is connected but when i press play on my phone no sounds are in my ears only on the phone. | 2023-03-08 | We sincerely apologize for all the inconvenience caused to you. Please do not worry, we are here for help, and we will be responsible for this problem. And could you plz help us to confirm the followi8ng troubleshooting to see if they can help? 1. Please make sure you tear off the insulating film at the bottom of the two earbuds and recharge the earbuds for 2h. 2. Clear all Bluetooth device records connected to your phone. 3. Reset the earbuds, and then reconnect to see if this problem can be solved. If the problem still not be solved, please go back to contact us through the Amazon Message Center for product after sales. | Yanly US | 2023-03-15 |
| Can you listen with only one active earbud? | 2023-05-04 | Yes | Lisa | 2023-05-04 |
| can they be paired with my phone and laptop where I can switch between them? | 2023-02-25 | As long as you have bluetooth on your laptop. I can use them with my laptop and my phone and tablet but I can only listen to one of them at a time. | Mama Kat | 2023-02-25 |
| can they be paired with my phone and laptop where I can switch between them? | 2023-02-25 | From what I can tell, you can pair them with both, but only use them with one at a time. You can make the switch on your Bluetooth settings on the device. | Jason Kowing | 2023-02-25 |
| can they be paired with my phone and laptop where I can switch between them? | 2023-02-25 | To the best of my knowledge a Bluetooth device can only pair with one other device at a time however you should be able to switch back-and-forth just fine. | Sean Ingram | 2023-02-25 |
| can they be paired with my phone and laptop where I can switch between them? | 2023-02-25 | Thanks for your question. Yes, you need to make the switch on your Bluetooth settings on the devices. Because our headphones can only connect to one device at a time. | Yanly US | 2023-02-26 |
| Can I use this earbuds to switch music? | 2023-02-01 | Video could not be loaded | Yanly US | 2023-02-03 |
| Can I use this earbuds to switch music? | 2023-02-01 | Hello there, Thanks for your inquiry. 1. Take out the two earbuds from the charging case andremove the insulating film. 2. Put the two earbuds back into the charging case, closethe cover and the earbuds will enter the charging status. 3. Open the charging case cover, the earbuds will automatically turn on and interconnect, then enter intoawaiting pairing mode (The indicator flashes red and white lights alternately) Note: If the earbuds won't turn on or no sound, please put the earbuds back into the charging case again and close the case cover. Ensure in the charging status, then open the charging case cover and use them(The indicator flashes red and white lights alternately). 4. The earbuds will be paired automatically. After successful pairing, the indicator of the subsidiary earbud will be off, and the indicator of the primary earbud will flash red and white lights alternately. 5. Open the cover of the charging case and turn on theBluetooth function of the mobile phone and search. After finding the name of "NC1" . click it to connect. Note : 1 . If the earbuds pairing fails: after power on, click the left /right panel of the earbud 3 times to enter theTWS pairing status, and the indicator will flash white light rapidly. After successful pairing with the phone, the indicator will flash red and white lights alternately. 2. If you want to switch to another device, you should turn off the Bluetooth function of the original device ordelete the "NC1" pairing name. The new device will beable to search and connect. | Yanly US | 2023-02-03 |
| How to switch between ANC mode and transparency mode of this bluetooth earbuds? | 2023-01-30 | Hello there, Thanks for your inquiry. When you put the two earbuds on, hold down the multi-function panel (left/right earbuds) for 2 seconds and switch between active noise reduction (ANC) and transparent mode. | Yanly US | 2023-02-03 |
| Can these *each* be used independantly? (I am deaf in one ear, so I use earbuds half a day, and switch to the other- in the same ear) | 2023-05-08 | Yes, our headphones support using only one earbud at a time. | TongTong Direct | 2023-05-09 |
| Do they emit radiation? | 2023-04-17 | I would say absolutely not. I have been wearing them five days a week for almost a month. I have not had any problems. | R. Hicks… | 2023-04-17 |
| Can you change the bass? | 2023-02-13 | No, we are sorry to tell you that this earbuds does not support change the bass at present. | Yanly US | 2023-02-14 |
| Can you change the bass? | 2023-02-13 | No you cannot | Jill MacArthur | 2023-02-16 |
| Can you change the bass? | 2023-02-13 | No you cannot | JMacArthur… | 2023-02-16 |
| Can you change the bass? | 2023-02-13 | Yes you can if you use your phones equalizer. Where is my equalizer you might ask? Look in settings, find sound like where you set what ring tone you want, then scroll to bottom of page and look for sound quality and effects. Click that and hopefully you will see things like Dolby/Dolby atmos. Just below that you should see equalizer. Click and scroll through the different options while playing a familiar sound. Set and away you go. Also if you can't find what I've described you can go to play store and download a high feedback rated equalizer app, there are tons of free options. I find I like the built-in equalizer as it works seamlessly with the phone as it was made for it. Also one last thing you can do is go to you tube and enter the type of phone you have and ask YouTube how to setup equalizer on,your phone. Good luck that should work for 90,some percent of all cellphones out these days. | Muskie Man | 2023-02-21 |
| Does this work with Android phones or not? | 2023-01-31 | Hello there, Thanks for your inquiry. Yes, this Bluetooth Earbuds with 4 Mics Clear Calls is compatible with Android System. As long as your Android phone has Bluetooth capabilities. | Yanly US | 2023-02-03 |
| Work great out of the box. charged overnight. right bud failed within 15 minutes. do i need to return? | 2023-02-09 | I haven't had any problems with mine. Did you remember to take rhe plastic over the charging ports? | Amazon Customer | 2023-02-09 |
| Work great out of the box. charged overnight. right bud failed within 15 minutes. do i need to return? | 2023-02-09 | We are sorry to hear that, and please do not worry, we are here for you. Could you pls help us to confirm the below information first so that we can do a primary checking? 1. Make sure that the insulating film at the bottom of both earphones is torn off. 2. If yes, please put the right earbude back into the charging case for charging for 1h, and then take it out and turn it on manually to see if the problem can be solved. 3. After you try the above two solutions and the problem still exists, please try to reset the earbuds. If you tried reset earbuds, and the problem still can not solve, please go back to contact us by Amazon Message Center for after-sales warranty. | Yanly US | 2023-02-14 |
| The manual states that it is imoprtant to not let the batteries fully discharge. Is it safe to leave the buds in the case and plugged in for weeks? | 2023-06-15 | I leave mine plugged in all day all night, even over the weekend. I haven't had an issue. | Megan Ruegemer… | 2023-06-15 |
| The manual states that it is imoprtant to not let the batteries fully discharge. Is it safe to leave the buds in the case and plugged in for weeks? | 2023-06-15 | We're sorry for the misunderstanding. By this we mean that in the event that the charging case runs out of power and the headphones are placed in the charging case, the headphones don't turn off the power, they stay connected to the phone. Therefore, please charge the charging case in time. We recommend unplugging your headphones when they are fully charged. | TongTong Direct | 2023-06-16 |
| Whilst the ANC blocks the background noise for the wearer, does it block it for the caller too? | 2023-01-30 | Hello there, Thanks for your inquiry. Yes, the anc wireless earbuds has a call noise cancellation | Yanly US | 2023-02-03 |
| How can i tell the difference between being in anc vs transparency mode? | 2023-01-30 | Hello there, Thanks for your inquiry. When listening to music, or when you are only wearing earbuds in the environment noise, ANC mode will erase the ambient noise; Transparent mode means that even if you are listening to a song, you can feel the noise in your external environment while wearing earbuds. | Yanly US | 2023-02-03 |
| Single earbud use or mono mode possible? | 2023-05-17 | Yes, our headphones support one earbud at a time. | TongTong Direct | 2023-05-19 |
| Is there an app for the the buds? | 2023-02-15 | No. | Yanly US | 2023-02-15 |
| What's in the packaging? Is charging cable included? | 2023-02-01 | Video could not be loaded | Yanly US | 2023-02-03 |
| My manual was misplaced. Is there an online manual to reference? | 2023-04-15 | Yes, there is a manual in the product features on the Amazon site or in the app. | R. Hicks… | 2023-04-17 |
| My manual was misplaced. Is there an online manual to reference? | 2023-04-15 | Yes, you can find the online manual in the "Product guides and documents" section of the wireless earbuds. | Yanly US | 2023-04-19 |
| Will it work with apple "find my device"? | 2023-04-06 | No, the "find my device" feature currently seems to be limited to Apple products. Our headphones don't have a tracking feature yet. | Yanly US | 2023-04-07 |
| How do you raise the volume with these pods? | 2023-02-15 | You need to adjust the volume on the device after connecting it. We are sorry to tell you that our earbuds do not support volume adjustment at present. | Yanly US | 2023-02-15 |
| Can I end and start a call with these? | 2023-02-12 | I don't think you can call someone with a voice command or anything like that. You still have to use your phone to call. You can answer a call and end a call by double tapping the earpiece though. | Eric T. | 2023-02-13 |
| Can I end and start a call with these? | 2023-02-12 | Yes, sure. Press the left or right earbud twice to start a call, and then press the left or right earbud twice to end a call. | Yanly US | 2023-02-13 |
| Can I end and start a call with these? | 2023-02-12 | Great I use them more than my bose my beats. They are definitely good for the price. | brian | 2023-02-25 |
| Are thse true noise cancelling ? | 2023-02-25 | Yes. They have an extra mic for that purpose. The noise cancel feature works well. | Jason Kowing | 2023-02-25 |
| Are thse true noise cancelling ? | 2023-02-25 | Yes, our Earbuds have Active Noise Cancelling. | Yanly US | 2023-03-15 |
| Can I turn down the volume with the earbuds? | 2023-02-11 | Yes, but you need to adjust the volume on the device after connecting it. We are sorry to tell you that our earbuds do not support volume adjustment at present. | Yanly US | 2023-02-14 |
| Do these pair with Kindle? | 2023-02-06 | Yes should pair with any bluetooth device. | Amazon Customer | 2023-02-09 |
| What's the difference between these and the much more expensive sony/bose ones? | 2023-03-04 | Video could not be loaded | Chauncey Street | 2023-03-04 |
| Subsidiary earbud maintains solid white light and will not pair to primary. How do I fix this? I've run all the suggested diagnostics and nothing wor | 2023-05-07 | Hello there, Thanks for your question. As for the problem you encountered, we suggest that you rip off the insulation film at the bottom of both earbuds; if you have already done so, place both earbuds in the charging case and close the lid of the charging case, wait 3 minutes and then take it out to see if the problem has been solved. If the problem is still persists, please contact us through the Amazon Message Center for Product after-sales Warranty. | TongTong Direct | 2023-05-08 |
| How to connect for the first time? | 2023-02-01 | Hello there, Thanks for your inquiry. 1. Take out the two earbuds from the charging case andremove the insulating film. 2. Put the two earbuds back into the charging case, closethe cover and the earbuds will enter the charging status. 3. Open the charging case cover, the earbuds will automatically turn on and interconnect, then enter intoawaiting pairing mode (The indicator flashes red and white lights alternately) Note: If the earbuds won't turn on or no sound, please put the earbuds back into the charging case again and close the case cover. Ensure in the charging status, then open the charging case cover and use them(The indicator flashes red and white lights alternately). 4. The earbuds will be paired automatically. After successful pairing, the indicator of the subsidiary earbud will be off, and the indicator of the primary earbud will flash red and white lights alternately. 5. Open the cover of the charging case and turn on theBluetooth function of the mobile phone and search. After finding the name of "NC1" . click it to connect. Note : 1 . If the earbuds pairing fails: after power on, click the left /right panel of the earbud 3 times to enter theTWS pairing status, and the indicator will flash white light rapidly. After successful pairing with the phone, the indicator will flash red and white lights alternately. 2. If you want to switch to another device, you should turn off the Bluetooth function of the original device ordelete the "NC1" pairing name. The new device will beable to search and connect. | Yanly US | 2023-02-05 |
| Are these great using on ps4, any version of Nintendo Switch and pc? | 2023-01-30 | Yes I think they'd work great for that! | Jill MacArthur | 2023-01-31 |
| Can these earbuds charge on a pad charger or wireless charger? | 2023-02-14 | No, this Wireless Earbuds can not support wireless charging. | Yanly US | 2023-02-14 |
| How do i get both sides to pair? | 2023-02-16 | See page 5 of the instructions | Jeffery P Drummond | 2023-02-16 |
| How do i get both sides to pair? | 2023-02-16 | 1. If the earbuds pairing fails: after power on, click the left / right panel of the earbud 3 times to enter the TWS pairing status, and the indicator will flash white light rapidly. After successful pairing with the phone, the indicator will flash red and white lights alternately. 2. If you want to switch to another device, you should turn off the Bluetooth function of the original device or delete the "NCI" pairing name. The new device will be able to search and connect. After you try the above tips and the problem still exists, please go back to let us know for after-sales product warranty. | Yanly US | 2023-02-17 |
| How long does it take to charge the ear buds in the case? | 2023-01-31 | Hello there, Thanks for your inquiry. It takes about 1.5 hours. | Yanly US | 2023-02-03 |
| Buenas noches, alguien sabe si realmente cuenta con cancelación de ruido activa, o es solo para las llamadas? gracias por la respuesta | 2023-04-13 | Hola! Muchas gracias por preguntar. Nuestro auricular tiene una función ANC, y la reducción activa de ruido de ANC no se refleja en el proceso de llamada. Por lo general, la reducción de ruido utilizada durante la llamada es ENC. | Yanly US | 2023-04-14 |
| Does the noise cancellation portion of these earbuds work without being connected to a phone or have to work them from a device? | 2023-03-23 | Yes | Ahmad Klait | 2023-03-23 |
| Does the noise cancellation portion of these earbuds work without being connected to a phone or have to work them from a device? | 2023-03-23 | Yes, the noise cancellation of the headphones can work without connecting the phone, but it will shut down automatically after 5 minutes; please note that it only works when the headphones are turned on. Therefore, we recommend that you connect the device to use. | Yanly US | 2023-03-31 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | I have the same problem. I take both ear buds out, put them in the case for a few minutes, then put them back in. It usually solves the problem. | Lisa | 2023-03-29 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | Make sure they are charged up the buttons are also very sensitive to the touch when putting a buds on try not to touch | michael lee | 2023-03-29 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | Make sure that the docking device is charged. I had that issue but couldn’t figure out why it was doing that. Found out it was because the docking device was dead. | John-Paul | 2023-03-29 |
| When I put my right earbud in my ear either nothing happens at all or it says “power off”. What can I do to fix? | 2023-03-29 | Hello there, Thanks for your question and sorry for the inconvenience. Regarding the issue you have, could you pls check the below information to see if the problem still exists? 1. Please swab the two earbuds with a cotton swab first. 2. Put both earbuds back in the charging case and use the charging cable to charge the headphones for 2H. 3. After you try the above two tips, and the problem still exists, please reset the headphones to see if it can be solved. If the problem still exists, please contact us through the Amazon Message Center for Product Warranty. | Yanly US | 2023-03-31 |