| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the maximum distance to locate the solar pane from the camera? | 2023-01-14 | My solar panels are relatively close to my cameras but I believe the length of the cable, which is approx. 6ft would be the max. | Tyreke Holder | 2023-01-14 |
| What is the maximum distance to locate the solar pane from the camera? | 2023-01-14 | The còrd from camera to solar panel is 9 feet | Amazon Customer | 2023-01-14 |
| What is the maximum distance to locate the solar pane from the camera? | 2023-01-14 | There is approx 6ft if wiring | Amazon Customer | 2023-01-14 |
| I currently have a v8p purchased over 6 months ago. will i be able to view this model with the doorbell? this model isn't listed in the app | 2023-02-15 | I'm not sure I completely understand your question. However, you can view any camera or doorbell that is compatible with the aosu app (software). | jfrowe1 | 2023-02-21 |
| Can I view my cameras if I'm out of the country and will I be able to access the camera storage also while im away | 2023-01-27 | I would say it would depend on your cell carrier reception. But probably yes, there is cloud storage you can buy too, I haven’t done that yet | Kathay | 2023-02-03 |
| With multiple users, can I control others use? | 2023-02-22 | If you are the network administrator you can control others but not just through the camera software except by not inviting them to start viewing. | jfrowe1 | 2023-03-14 |
| Can the siren be disabled? I'm using this for my dogs in the yard and don't want to piss off my neighbors | 2023-02-12 | Yes the siren can be disabled. Go into the camera settings menu (this daisy looking icon in the upper right) and select Auto Alarm. You can disarm it there. | jfrowe1 | 2023-02-12 |
| Can the siren be disabled? I'm using this for my dogs in the yard and don't want to piss off my neighbors | 2023-02-12 | Yes it can be disabled. | Ben Clinger | 2023-02-12 |
| Can the siren be disabled? I'm using this for my dogs in the yard and don't want to piss off my neighbors | 2023-02-12 | Yes you can. Go to the settings and disable auto alarm. You can even set it to only do lights, or only record. | JP | 2023-02-13 |
| Can the siren be disabled? I'm using this for my dogs in the yard and don't want to piss off my neighbors | 2023-02-12 | Yes the sirens can be disabled or turned on and off manually through the application. | Chaunce | 2023-02-13 |
| Can the siren be disabled? I'm using this for my dogs in the yard and don't want to piss off my neighbors | 2023-02-12 | Yes | Amazon Customer | 2023-02-13 |
| Can this be used with the solar cam pro system's home base as a third camera? | 2023-01-10 | I have 2 cameras but do not a have a home base, not needed base not needed but have to have Wi-Fi to operate cameras | Amazon Customer | 2023-01-14 |
| Hello. what is the function of the home base? do you need the home base if you are using alexa? thanks! | 2023-01-14 | I don't see anything referring to a home base. This camera operates as is. No additional items are needed for purchase. You do need to have WiFi on for it to record. | Y. T. | 2023-01-18 |
| the solar panel cable is short. where or what can i use for extention? | 2023-02-17 | USB C extension cable | Inez | 2023-02-17 |
| the solar panel cable is short. where or what can i use for extention? | 2023-02-17 | Hi. I purchased the Stouchi New Version Type C Male to Female (10FT) cable. You can add lengths to suit your purpose. Hope this helps with your particular issue. | Tyreke Holder | 2023-02-25 |
| can the camera be used plugged in the wall using a usb charger if i decided not to use the solar panel can i leave it pluged into the usb wall plug? | 2023-02-23 | Not sure if the constant flow of electricity will affect the camera in the long run. If you don't wish to attach the panel to the roof or wall, maybe you can still use it on the inside resting on a table or something. | Tyreke Holder | 2023-02-25 |
| can the camera be used plugged in the wall using a usb charger if i decided not to use the solar panel can i leave it pluged into the usb wall plug? | 2023-02-23 | I would say yes, the package comes with the cable/charger if you didn’t use the solar panel. I am using the solar panel, and it works really well. | Kathay | 2023-03-02 |
| Can multiple viewers have access to view the camera footage? | 2023-02-21 | Yes,you just go into settings and use the "Share Users" function to add users by their email. | jfrowe1 | 2023-02-21 |
| Can multiple viewers have access to view the camera footage? | 2023-02-21 | Yes absolutely | Amazon Customer | 2023-02-21 |
| Can multiple viewers have access to view the camera footage? | 2023-02-21 | Yes. Under the main menu in the app is a choice to share users. All they need to do is have the app installed and they'll have access once they accept the email invitation. | Richard J. Hayes | 2023-02-21 |
| Can multiple viewers have access to view the camera footage? | 2023-02-21 | Yes! You can send a link through the app to another individuals email. | Ramiro | 2023-02-21 |
| Viene con los paneles solares? | 2023-02-12 | Si viene con panel solar te lo recomiendo es muy buena | Cali | 2023-02-12 |
| Where can i purchase a replacement solar panel for the aosu 2k qhd. i appear to have misplaced one. | 2023-03-04 | Contact them direct.. they are very helpful!!! Aosu customer support | Amazon Customer | 2023-03-04 |
| Where can i purchase a replacement solar panel for the aosu 2k qhd. i appear to have misplaced one. | 2023-03-04 | I reached out to the company asking to purchase a replacement mount attachment. They said they didn’t sell parts separately, so using a pic of the item I searched online and found just the part I needed. In the end, I didn’t use it because I ended up mounting my camera using adjustable clips so I can move it if I want. | Kathay | 2023-03-12 |
| Will this camera record 24/7 or only motion detections? | 2023-01-27 | It only records when motion is detected. | Jane W | 2023-01-27 |
| Will this camera record 24/7 or only motion detections? | 2023-01-27 | Only motion detections | Dan Mitchell Jr | 2023-01-27 |
| Can this be linked to my homebase i have set for 2 cameras already? | 2023-02-01 | I have 5 - AOSU cameras (1 - Doorbell, 1- Solar Done Camera, 1 - 2k Indoor baby monitor and 2 - 2k Security Cameras) all working perfectly on my one AOSU home base. You should have no problem adding this camera to your AOSU home base. I have not tried to connect to any non-AOSU systems so I do not know if it will work there. | jfrowe1 | 2023-02-01 |
| Can this be linked to my homebase i have set for 2 cameras already? | 2023-02-01 | If your using at aosu app as your homebase, you are able to connect as many aosu cameras to your account. Each camera can be named and configured individually to your liking. They won't work with any other security system app or visversa. | Ramiro | 2023-02-01 |
| Can this be linked to my homebase i have set for 2 cameras already? | 2023-02-01 | Reach out to Aosu. They are very helpful!! | Amazon Customer | 2023-02-01 |
| Can this be linked to my homebase i have set for 2 cameras already? | 2023-02-01 | Yes you can. Just open the app, select add, scroll down and select it from the model and you are good to go. | Tyreke Holder | 2023-02-04 |
| Is this camera compatible with the solar cam pro system. will it link to the home base? | 2023-01-10 | This camera does not have a home base. It has an app that you download to manage it. You need WiFi on to record/manage/receive alerts. If the solar cam pro system is NOT the SAME BRAND, the answer is no. If it IS the same brand, then ask the manufacturer because this camera does NOT have a home base. | Y. T. | 2023-01-18 |
| How bad is the Lag? | 2023-01-21 | Depends on your internet speeds, other than that less than 2 seconds on fair internet | Chaunce | 2023-01-21 |
| How bad is the Lag? | 2023-01-21 | What lag? My network has no lag so I get real-time video. Your lag will depend upon how good your network is. | jfrowe1 | 2023-01-22 |
| How bad is the Lag? | 2023-01-21 | I have hardly any lag | Amazon Customer | 2023-01-22 |
| How bad is the Lag? | 2023-01-21 | The lag is extremely bad | Diana | 2023-01-23 |
| how to access internal storage? | 2023-06-07 | On the app, go to settings; you will see about device, click on it. | Olaniyan Bamidele | 2023-06-07 |
| how to access internal storage? | 2023-06-07 | Open the camera and click on the replay icon (triangle in the arrow circle). When that opens, at the top you will see two words, "Cloud" and "Local". Click on Local and you are in internal storage. | jfrowe1 | 2023-06-07 |
| how to access internal storage? | 2023-06-07 | The only way to access internal storage is through the app. When you log on you go to events so you can delete any event to clear space. You can also go into settings - About Device, if you need to format | Tyreke Holder | 2023-06-08 |
| how to access internal storage? | 2023-06-07 | Threw the app. Aosu has great customer service if you have specific queations. | Amazon Customer | 2023-06-08 |
| Does it have a wifi hotspot so I can connect to it using my phone when I’m close to it download and download the pics? I don’t have wifi in the area. | 2023-03-13 | I am not aware of this feature my advice is to go to them directly at Aosu and as them they are very good about getting back to you. | Amazon Customer | 2023-03-13 |
| Does it have a wifi hotspot so I can connect to it using my phone when I’m close to it download and download the pics? I don’t have wifi in the area. | 2023-03-13 | This camera will works only with a 2.4 gigahertz Wi-Fi. I’m not sure if will work with your hotspot. My camera stop to work after 3 Weeks. | Adear Bessa | 2023-03-14 |
| Does it have a wifi hotspot so I can connect to it using my phone when I’m close to it download and download the pics? I don’t have wifi in the area. | 2023-03-13 | No these are just cameras with their power supplied by the solar panels. You will need your home network (a router - to view the cameras at home) and a WiFi connection (to view the cameras remotely when away from your home). There is no hotspot with these devices. | jfrowe1 | 2023-03-14 |
| I have two cameras which not solar powered. Will solar powered camera work with my system wilthe solar | 2023-02-17 | If the camera is compatible with the software it will work. All the solar does is replace the plug in charger to charge the battery. | jfrowe1 | 2023-02-21 |
| Does this work with the Aosu doorbell app? | 2023-02-06 | Yes | Chaunce | 2023-02-13 |
| I need to move the camera, I can't get the mounting base separated from the mount to the wall. Anyone know if/how to get these apart? | 2023-02-06 | This is a problem with the camera mount. I ask that same question back when I received my camera. The response was the following; "In view of the problem that your device cannot be installed on the wall due to the snap-on mounting base, this is indeed a drawback of our product design, and our product personnel are optimizing this part. The current suggestion to you is to separate the camera and the base by force." I did not mount the camera with the included mount. I liked the quality of this camera so much that I used another mount that I found online that had a standard 1/4" mounting screw to solve the problem. | jfrowe1 | 2023-02-21 |
| Whats the purpose of the home base? Does this come with one? and if not can I purchase it? | 2023-01-18 | I'm not clear what home base you are referring to. This camera operates without purchasing any other item. You just need to have wifi on for it to record. | Y. T. | 2023-01-18 |
| Whats the purpose of the home base? Does this come with one? and if not can I purchase it? | 2023-01-18 | It comes with a base and the solar panel. It was very easy to install. | Fay Osborn | 2023-01-18 |
| Whats the purpose of the home base? Does this come with one? and if not can I purchase it? | 2023-01-18 | One is the camera itself and one is a solar panel for charging. They come together. | A.M.Jones | 2023-01-18 |
| Whats the purpose of the home base? Does this come with one? and if not can I purchase it? | 2023-01-18 | What home base are you talking about? It’s a security camera not baseball. | Ben Clinger | 2023-01-19 |
| Whats the purpose of the home base? Does this come with one? and if not can I purchase it? | 2023-01-18 | the home base is used to store recording in case or if the wifi goes out then the recording can be local. These will record only if the wifi is on apparently. | Johny | 2023-01-24 |