| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have the sd card inserted but when i try to watch stored video off of it, a message says i have to buy the cloud. how do you watch video from the sd | 2023-05-14 | No...I have the videos on the cloud..paying the lowest they have | Ivette | 2023-05-14 |
| I have the sd card inserted but when i try to watch stored video off of it, a message says i have to buy the cloud. how do you watch video from the sd | 2023-05-14 | Hi, if you need to use sd card to store the video, you need to set the default storage method of video in the app and change it to sd to save. | pstonline | 2023-05-15 |
| I have the sd card inserted but when i try to watch stored video off of it, a message says i have to buy the cloud. how do you watch video from the sd | 2023-05-14 | Love the camera...so convenient and clear | Patricia M. Roe | 2023-05-22 |
| will the camera work indoor at nght through a window? | 2023-01-28 | No can’t see anything | Lamont | 2023-01-28 |
| will the camera work indoor at nght through a window? | 2023-01-28 | Yes | Buck | 2023-01-29 |
| will the camera work indoor at nght through a window? | 2023-01-28 | The window stops the detection. Will record on demand only..... | Jason | 2023-02-03 |
| Why won't this connect to my Wi-Fi | 2023-01-22 | 2Ghz | T. Rochelle Johnson | 2023-01-25 |
| does the light switch has to be left "on", or can it be left "off" and still record? | 2023-01-25 | Light Switch has to be left on position all times. | T. Rochelle Johnson | 2023-01-25 |
| Can I have access to the cameras image if I’m connected to a different wifi other than the cameras ? | 2023-04-08 | Yes | T. I. | 2023-04-09 |
| Has anyone used it with 2.4 ghz wifi frequency only? and did it work and connect to the 2.4ghz internet connection? | 2023-03-16 | I had no problem connecting to our 2.4 ghz network. | T. I. | 2023-03-16 |
| Has anyone used it with 2.4 ghz wifi frequency only? and did it work and connect to the 2.4ghz internet connection? | 2023-03-16 | I only have the 5. Just hooked it up yesterday. Not sure I like it, because moths set it off. I am changing the settings so I may like it better. | ANDREA D. | 2023-03-16 |
| will this work with Ssmartlife or Efamilycloud? Why does every camera require their own app? | 2023-05-03 | No | john | 2023-05-11 |
| Are the cameras Google home compatible | 2023-05-29 | Yip look all around the room | Donald Watts | 2023-05-29 |
| Are the cameras Google home compatible | 2023-05-29 | Yes, they are | Debernard Ford | 2023-05-30 |
| Are the cameras Google home compatible | 2023-05-29 | They work with my Google assistant n home wifi | Sherry | 2023-06-03 |
| Is it waterproof? | 2023-04-01 | They're supposed to be waterproof. I have one inside and one outside and the rain we had lately hasn't bothered either of them. They seem to be impervious to rain. | jeffrey chasalow | 2023-04-01 |
| Is it waterproof? | 2023-04-01 | It’s water resistant, not waterproof. A light rain shower, but nothing too intense. | T. I. | 2023-04-01 |
| Will it work with app alone without the SD card? If so, what's the max storage for captured clips in the app ? | 2023-04-25 | Yes it just is in real time and doesn’t record constantly | macy may | 2023-04-26 |
| Does this work with 5g wifi? | 2023-01-14 | Yes | Slaughty | 2023-01-16 |
| Does this work with 5g wifi? | 2023-01-14 | The lights are not really working. I am still trying to install them. it keeps me sending me in circles | Richard Sampson | 2023-01-20 |
| How do you put on the scan disc? | 2023-06-07 | It is a micro Ed card that slides in the back of the camera in the slot provided | Chuck Southwell | 2023-06-07 |
| How do you put on the scan disc? | 2023-06-07 | You have to go to the device settings and turn everything on manually as far as motion detection and lights | Donald Watts | 2023-06-07 |
| How do you put on the scan disc? | 2023-06-07 | The SD go's in the camera slot very easy n will work without it | Sherry | 2023-06-18 |
| How to connect with Alexa? | 2023-03-13 | Open up profile, click on smart integrations, and follow instructions. | Chuck Southwell | 2023-03-13 |
| How to connect with Alexa? | 2023-03-13 | Hi, here is the tutorial for using Alexa, you can follow the video to learn how to use it. https://www.youtube.com/watch?v=2GjOQ_DmZ9c | pstonline | 2023-03-15 |
| How do you connect 2 phones to the cameras? | 2023-05-17 | U share it has a share button in the app u downloaded n u can share as many people u want to see them u can also add someone else's camera if the share with u | Sherry | 2023-06-03 |
| Es aprueba de agua | 2023-05-17 | No solo es para uso en interiores ya que sus materiales son muy basicos | mario | 2023-05-18 |
| Can't i watch clips stored on camera's internal sd card, unless i have cloud subscription? | 2023-01-29 | Hi, you can view clips stored on the camera's internal SD card even without a subscription to the cloud service. However, it should be noted that when the card runs out of memory the new clips will overwrite the previously stored clips. | pstonline | 2023-02-15 |
| What is the length of the camera? | 2023-05-08 | About 6 inches | Chuck Southwell | 2023-05-08 |
| What is the length of the camera? | 2023-05-08 | Its a good 4/5 inches Its way bigger than it looks | Ro Jo Rich | 2023-05-08 |
| What is the length of the camera? | 2023-05-08 | the size is 6L 3W | john | 2023-05-11 |
| Which side up? Does it work when installed upright? | 2023-04-07 | The picture can be rotated in settings for which ever way it's installed | larry | 2023-04-07 |
| Which side up? Does it work when installed upright? | 2023-04-07 | You can flip the gimbal in the app to get it right | Chuck Southwell | 2023-04-07 |
| Which side up? Does it work when installed upright? | 2023-04-07 | You adjust it the way you want it from the app that you have to download | Maurice Erp | 2023-04-08 |
| Which side up? Does it work when installed upright? | 2023-04-07 | it works both ways. In the app, under camera settings, there is a switch for image rotation. It will flip the picture 180°. | Patrick | 2023-04-08 |
| I have wifi 5g can i use these bulb cameras? | 2023-04-30 | The camera is not working good the pictures is unclear and sometimes not working at all | samah abdelrahman | 2023-04-30 |
| I have wifi 5g can i use these bulb cameras? | 2023-04-30 | I have 5g and they worked fine for me | Searchingfortruth | 2023-04-30 |
| I have wifi 5g can i use these bulb cameras? | 2023-04-30 | I have 5g and they worked fine for me | Thomas L Davis | 2023-04-30 |
| I have wifi 5g can i use these bulb cameras? | 2023-04-30 | I don’t have 5g but the product description and other users say that the camera works on 5g. | T. I. | 2023-05-01 |
| a monthly subscription is how much | 2023-03-07 | Don’t need monthly subscriptions with micro as cards | Chuck Southwell | 2023-03-13 |
| can this be put in a photocell fixture? | 2023-03-16 | No | Llg | 2023-03-16 |
| Did both the cameras and the phone need to be connected to the same wifi for you to have the image on phone? | 2023-04-08 | Bulb cameras connect to home wi-fi. You can view through the app that you download on the phone. The phone does not need to be connected to the same wi-fi. | Jennifer Burnett | 2023-04-08 |
| Did both the cameras and the phone need to be connected to the same wifi for you to have the image on phone? | 2023-04-08 | Yes! | T. I. | 2023-04-09 |
| Can it be put in a table lamp? Is there a top/bottom view? | 2023-01-16 | Yes you can flip the image. It’s a setting. | Slaughty | 2023-01-16 |
| When the SD card is full will it start recording again from the beginning? | 2023-01-21 | Youll have to reformat | T. Rochelle Johnson | 2023-01-25 |
| Has someone actually used this product with 220 or 240 voltage? And did it work fine or burned out after a while? | 2023-03-16 | I have not | Chuck Southwell | 2023-03-20 |
| Has someone actually used this product with 220 or 240 voltage? And did it work fine or burned out after a while? | 2023-03-16 | I'd be afraid to use at that voltage I never have but I'd think it wouldn't last long. | larry | 2023-04-07 |
| Funciona con wifi 5g | 2023-03-03 | Sii | mario | 2023-03-04 |
| Will the camera record if the wifi goes down? | 2023-03-20 | No it will not | Chuck Southwell | 2023-03-20 |
| Can the athome app be used | 2023-03-29 | The only app that I found that work was the YIIOT app | Thomas L Davis | 2023-03-30 |
| Can the athome app be used | 2023-03-29 | No | Ro Jo Rich | 2023-03-30 |
| Can the athome app be used | 2023-03-29 | No, it use the Yl IoT app | Debernard Ford | 2023-03-30 |
| Can the athome app be used | 2023-03-29 | Don't know. I just used the app it directed me to. Would be nice if I they all worked under one app but then if it crashes. There's the Delia. I have 3 apps for all my camera systems. | Tony | 2023-03-31 |
| Can the athome app be used | 2023-03-29 | We had some trouble at first keeping connection. We had out internet service move our router to a place that the service would reach the location of cameras. Since then it has worked great. Reccommend | Nick Manchisi | 2023-04-06 |
| What if it gets stolen ? | 2023-03-14 | It's just gone it can be reloaded to other users | larry | 2023-04-07 |
| Does this camera track motion? | 2023-03-10 | Don’t buy you have to pay money to have service for the lights. Save your money | No | 2023-03-10 |
| Does this camera track motion? | 2023-03-10 | yes | Thomas L Davis | 2023-03-10 |
| Does this camera track motion? | 2023-03-10 | Yes. This 360 safe camera allows for motion monitoring as well as motion tracking, both of which can be set up in the app. | pstonline | 2023-03-15 |
| Can this camera be installed upside down outdoors in weather? | 2023-03-10 | yes | Thomas L Davis | 2023-03-10 |
| Can this camera be installed upside down outdoors in weather? | 2023-03-10 | We do not recommend that you install this light bulb camera directly outdoors, as it is not waterproof. | pstonline | 2023-03-15 |
| I am out of the country. Can the camera be set up remotely? | 2023-03-05 | Don't see how.... You need to pair it with ur phone on the same wifi so can link together. If there's a way someone let me know cuz mine sometimes knocks off while I'm at work. And I have to wait to get home to reconfigure it | Betty | 2023-03-05 |
| Es aprueba de agua ? | 2023-05-17 | No ya que sus materiales son muy basicos | mario | 2023-05-18 |
| Is it compatible with apple products?? | 2023-03-11 | Not for smart intergrations | Chuck Southwell | 2023-03-13 |
| Is it compatible with apple products?? | 2023-03-11 | Yes. This light bulb security camera is controlled through an app, you can download the YI IOT app in the app store. | pstonline | 2023-03-15 |
| can this be installed in a wall outlet and how does it affect the viewing range? | 2023-02-16 | Yes, it can be installed in a wall outlet. Since the camera can be controlled by the app you can angle it in such a way as to view the area you want. When it is positioned lower in the room, the view is somewhat limited but still useful. | Kbenedix | 2023-02-16 |
| How many cameras can I connect? | 2023-03-17 | You have to pay for the service | No | 2023-03-17 |
| How many cameras can I connect? | 2023-03-17 | So far we’ve connected 2. | Sweet Mimi's Goodie Basket | 2023-03-18 |
| Worked great at first the. Wouldn't connect to Wi-Fi after having for 2 mo the | 2023-03-04 | Try reconnecting to WI-FI if that don’t work put in micro SD cards and then reconnect to WI-FI | Chuck Southwell | 2023-03-04 |
| Worked great at first the. Wouldn't connect to Wi-Fi after having for 2 mo the | 2023-03-04 | I don't know the answer. Because mine haven't worked since I got mine. It won't connect to my internet either. | Kathy Lowther | 2023-03-04 |
| Worked great at first the. Wouldn't connect to Wi-Fi after having for 2 mo the | 2023-03-04 | Not worth the purchasing | Lamont | 2023-03-04 |
| Does it record & fallow objects it's detected? | 2023-01-20 | Record but don’t follow detected objects | Lamont | 2023-01-20 |
| Funciona con energia | 2023-05-14 | Si | ZB22 | 2023-05-14 |
| Can you plug it in 220watts? | 2023-02-24 | No | Chuck Southwell | 2023-03-13 |
| Can you plug it in 220watts? | 2023-02-24 | It says 110v- 240v so why not?? | Cristina M Golden | 2023-03-14 |