| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you watch from Michigan to Arizonia? | 2023-01-13 | Yes, you can. As long as the network transmission between the camera and the base station is working properly, you can watch the cameras from anywhere. | Stackad | 2023-01-14 |
| Can you watch from Michigan to Arizonia? | 2023-01-13 | Hi, Yes, you can. Please make sure the base station is connected to your home router and is working properly. No matter where you are, you can view the camera's monitor screen in real time. | TIAOTIAOHU-US | 2023-01-17 |
| I don't want to buy cloud storage, I just want to record in memory card. Is that possible? | 2023-02-04 | Yes it can. I use a 128gb micro sd card. | Bayle | 2023-02-05 |
| I don't want to buy cloud storage, I just want to record in memory card. Is that possible? | 2023-02-04 | Yes it can. I use a 128gb micro sd card. | Uhfa rnqeb | 2023-02-05 |
| Does it work with 5g or 2.4g wifi? | 2023-01-15 | No, here's how this camera works: you need to connect the base station to your home router with an Ethernet cable, the camera is paired with the base station, and it doesn't need to be connected to any WiFi. | Milton Schmidt | 2023-01-15 |
| Can you see Battery life on the app? | 2023-01-14 | Yes, after entering the monitoring screen interface, the battery life and WiFi signal strength are displayed in the upper left corner of the video. | Harrison | 2023-01-14 |
| I can't find the reset port? Please tell me where is the reset port of the battery wifi camera? | 2023-01-15 | After the silicone cover on the top of the camera is opened, you will see a small button, which is the reset button. | Jodie Butler | 2023-01-15 |
| I can't find the reset port? Please tell me where is the reset port of the battery wifi camera? | 2023-01-15 | Hi, The reset port is right on top of the camera. Open the silicone cover on top of the camera, and you'll see the reset port. | TIAOTIAOHU-US | 2023-01-17 |
| Can I monitor pets indoors with this camera? | 2023-02-03 | Yes,you can mount it and control it to move to monitor pets. | RAul Lazo | 2023-02-03 |
| Can I monitor pets indoors with this camera? | 2023-02-03 | Yes,you can mount it and control it to move to monitor pets. | Epjbx sjvqtb | 2023-02-03 |
| Does this work with alexa? | 2023-04-23 | no. | Vsksca | 2023-04-24 |
| Can I see the image clearly if there isn't enough light? | 2023-02-02 | When the camera turns on the spotlights, the image you see is the same as in daytime. | Ctspb spykr | 2023-02-02 |
| What is the Maximum sd card size ? | 2023-04-22 | 128gb | Vialpando | 2023-04-22 |
| Does the camera have to be mounted on the wall? Can it be left to sit on a desk? | 2023-02-04 | Yes it can. | Atkyck e. | 2023-02-05 |
| What is the battery level of the camera? How long does it take to charge to fully charge? | 2023-04-22 | 8000mAh, it takes about 5 hours to charge once. | Scarborough | 2023-04-22 |
| If the camera loses wifi, will it still record on the sd card? | 2023-02-06 | I think the camera is fine as long as it is fully charged. The wi-fi is used for remote viewing and controlling camera movement. | Essrp enbf | 2023-02-06 |
| If the camera loses wifi, will it still record on the sd card? | 2023-02-06 | I think the camera is fine as long as it is fully charged. The wi-fi is used for remote viewing and controlling camera movement. | Lydie DORIC | 2023-02-06 |
| If the camera loses wifi, will it still record on the sd card? | 2023-02-06 | Hello, If the camera loses wifi, the video recorded by the battery camera will also be stored on the sd card; please note that in this state, the APP cannot view live video and playback video. If you have any other questions, please feel free to ask us. Kind regards, Camcamp Team | TIAOTIAOHU-US | 2023-02-08 |
| how far can the cameras be from the base station? | 2023-03-09 | In an open area, the distance between the camera and the base station can be up to 100m; if it is in a room with walls or in a warehouse, the distance between the camera and the base station should be kept within 20-30m. | taiyuanbohekejiyouxiangongsi | 2023-03-10 |
| How can I make the camera last longer? | 2023-04-22 | Use with solar panels! This works great. | Nisemou | 2023-04-22 |
| How can I make the camera last longer? | 2023-04-22 | Battery life is related to the number of triggers, please do not install the camera in places with heavy traffic. In addition, you can improve the battery life of the camera by adjusting the detection sensitivity, turning off the sound and light alarm, setting the detection time period and other personalized settings. | Tippou | 2023-04-22 |
| Can you monitor your house if you are 500 miles away? | 2023-01-14 | Just make sure the network of cameras and base stations is up and running, and you can monitor from anywhere. | Teckoaku | 2023-01-14 |
| What app? | 2023-02-03 | CloudEye (iOS), EseeCloud(Android). | Bridgeforth | 2023-02-03 |
| What app? | 2023-02-03 | CloudEye (iOS), EseeCloud(Android). | prshkc s. | 2023-02-03 |
| What app? | 2023-02-03 | Video could not be loaded | TIAOTIAOHU-US | 2023-02-06 |
| Can the batteries be replaced when the battery runs out? | 2023-04-23 | The battery is non-removable, you can charge the camera with the included USB charging cable. | Bayle | 2023-04-24 |
| How high can I mount the camera? | 2023-04-22 | I believe your only limited by the distance to your base. But you may want to keep in mind that you will need access to it for charging if you don't have a solar panel support. | ross braddock | 2023-04-22 |
| How high can I mount the camera? | 2023-04-22 | almost 7 feet is fine | Anh | 2023-04-22 |
| Does anyone know if multiple cameras can be viewed with live video at the same time in the app ? | 2023-04-23 | Yes, you can view all cameras by clicking on the device's playback window in the app. | Serenact | 2023-04-24 |
| Can you add more cameras to this base station? | 2023-02-28 | Hi, the base station supports up to 4 cameras. | taiyuanbohekejiyouxiangongsi | 2023-02-28 |
| how to recharge the camera after it is mounted outdoors? | 2023-02-18 | 2 options They have solar panels available or remove the cameras and take them inside | Wayne | 2023-02-18 |
| What is maximum sdcard storage can i use? | 2023-04-23 | Max support is 128G | Ecnoprimac | 2023-04-24 |
| When the camera detects motion, does it follow the object until it is out of sight? | 2023-02-08 | This camera doesn't support following the motion | Jodie Butler | 2023-02-08 |
| Can you set specific zones to trigger motion detection? Or must the detection be done in the entire field of view of the camera? | 2023-01-13 | Yes, you can define specific zones in the APP to trigger motion detection. | Tippou | 2023-01-14 |
| Can you set specific zones to trigger motion detection? Or must the detection be done in the entire field of view of the camera? | 2023-01-13 | Video could not be loaded | TIAOTIAOHU-US | 2023-01-17 |
| Do you need to buy cloud? | 2023-02-06 | Cloud is optional, and you can use micro sd card to store videos. | TIAOTIAOHU-US | 2023-02-08 |
| Will this wireless camera record constantly? | 2023-01-11 | No, it won't. It will only record when it detects motion. | Milton Schmidt | 2023-01-11 |
| Does flood lights automatically turn on when motion is detected? | 2023-04-22 | Yes if you activate them in settings | Wayne | 2023-04-22 |
| Does flood lights automatically turn on when motion is detected? | 2023-04-22 | yes | Fernanda | 2023-04-22 |
| Does this camera service require a subscription? | 2023-01-09 | You can also choose not to subscribe to cloud service if you have a Microsd card. | Baldwin | 2023-01-09 |
| Do I need to charge the camera? Or is it powered by batteries? | 2023-04-22 | It has a built in battery and I fully charged the battery before installing it in the backyard of my house. No problem at all! | Rosetty | 2023-04-22 |
| Do I need to charge the camera? Or is it powered by batteries? | 2023-04-22 | You have to charge them, they are compatible with type C and come with the cords but only one box for the base station. They do NOT last 6 months, maybe a week | Jessica A Garay | 2023-04-23 |
| Do I need to charge the camera? Or is it powered by batteries? | 2023-04-22 | You have to charge them, they are compatible with type C and come with the cords but only one box for the base station. They do NOT last 6 months, maybe a week | Amazon Customer | 2023-04-23 |
| Need to record manually? Or will it be recorded automatically? | 2023-03-01 | The ptz camera automatically records when a person is detected passing by. Of course, you can also press manual recording on the APP. | Tippou | 2023-03-01 |
| How to record video in live view? | 2023-02-02 | Video could not be loaded | TIAOTIAOHU-US | 2023-02-03 |
| Soporta WiFi 5G? | 2023-03-01 | No, the camera doesn't need to be connected to any WiFi. After connecting the base station and your home router with a network cable, the camera can be used normally. | Smayshco | 2023-03-01 |
| Does the camera works on my Huawei phone? | 2023-02-06 | Yes, download the free"EseeCloud" app through the app store.this is the app that can be downloaded for android. | RAul Lazo | 2023-02-06 |
| Does the camera works on my Huawei phone? | 2023-02-06 | Yes, download the free"EseeCloud" app through the app store.this is the app that can be downloaded for android. | Epjbx sjvqtb | 2023-02-06 |
| Can the rechargeable battery be replaced when it runs out? | 2023-03-01 | No, but you can add a solar panel to recharge it continuously. | Rosetty | 2023-03-01 |