| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can video be saved to microSD card and I just view video in it without paying for any subscription? | 2023-02-27 | You can save videos to your device or to the SD card without any subscriptions. It will currently save 10 second videos for a certain amount of days without a subscription. | Hopeful | 2023-02-27 |
| Can video be saved to microSD card and I just view video in it without paying for any subscription? | 2023-02-27 | No. | Pico21368 | 2023-02-28 |
| How to share the camera to my family's account in the Vicohome App. | 2023-01-10 | After you successfully add a camera, you can click the share button on the camera screen, and then click the share device button, and there will be a QR code. Then ask your friends or family members to scan the QR code using vicohone If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| Solar Power panel charged camera onced up 2% after yhat not charging anymore,why? | 2023-04-06 | Try placing the solar panel in a sunnier area with more direct sunlight. If that doesn't work then contact the seller to troubleshoot. Mine work great always at 99% to 100% on a sunny day 😎. | Jasurfari | 2023-04-07 |
| Do you have to keep on changing the sd card if the storage is full? or is it like the ring device that has a cloud that you can keep and subscribe? | 2023-03-19 | It has cloud storage and also you can save videos to your devices | Kayla M. | 2023-03-19 |
| Do you have to keep on changing the sd card if the storage is full? or is it like the ring device that has a cloud that you can keep and subscribe? | 2023-03-19 | The system will delete the old video to make room for the new video automatically | JOSEPH M. | 2023-03-19 |
| Do you have to keep on changing the sd card if the storage is full? or is it like the ring device that has a cloud that you can keep and subscribe? | 2023-03-19 | The system will delete the old video to make room for the new video automatically | Jomag | 2023-03-19 |
| Can you record video to your local network drive? | 2023-02-19 | No | Geoark | 2023-02-20 |
| Is the app free to use? | 2023-02-23 | Yes | John | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | Yes it is. | Amazon Customer | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | Yes works great. | Amazon Customer | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | I didn’t pay anything. You can purchase services | Tina Hall | 2023-02-23 |
| Is the app free to use? | 2023-02-23 | yes | Rare black pearl | 2023-02-24 |
| Will this battery powered security camera work if the internet connection is bad? will it still record to sd card? | 2023-05-06 | Absolutely， The device is a battery powered camera. After setting the recording function of the camera, even if your home has a power outage and the router is not working, the camera will still record. After the router resumes operation, you can still play back the recordings during this time period on your phone. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| Item page says it has a static field of view of 130 degree without panning?!!! Too good to be true. Can someone test and confirm? | 2023-03-02 | It's actually better | John | 2023-03-02 |
| Item page says it has a static field of view of 130 degree without panning?!!! Too good to be true. Can someone test and confirm? | 2023-03-02 | Not sure how-to measure the viewing angle, but it is wider than usual without any distortion in the image. I sure am happy with this camera. Two of them are covering entire front and both side views of the my front yard. | Alex S. | 2023-03-10 |
| How big is the internal battery in terms of mAh? is it 9000mAh or other? | 2023-02-27 | Not sure the size, but the camera stays fully charged even after a few cloudy days | JADAMS | 2023-02-27 |
| Is this Sovmiku camera 5g wifi? | 2023-01-10 | Sorry, this camera doesn't support 5G wifi temporarily If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| This solar panel work at night time no sunlight? | 2023-05-10 | It works throughout the night | Pam LaRocque | 2023-05-24 |
| what exactly is the static horizontal field of view without panning? is it 90 degree or other? | 2023-02-27 | I doubt a 90. More like a 45 | Hopeful | 2023-02-27 |
| Does this camera record videos on a micro sd card? Or do i really need a subscription? Thank you. | 2023-05-06 | Marten This camera supports two recording modes. One is SD card local video recording, the other is cloud storage video recording; This camera supports up to 128GB of SD card capacity. And 500MB cloud storage space will be presented. If you install an SD card, there will be no subscription fee required. Using the App is free If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| Can you turn the alarm siren off? | 2023-05-08 | Yes | JADAMS | 2023-05-08 |
| Can you turn the alarm siren off? | 2023-05-08 | Yes you can on the settings | Jomag | 2023-05-08 |
| Can you turn the alarm siren off? | 2023-05-08 | absolutely，You can set all the functions of the camera, including the Siren function, on the Vicohome App. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| Can you turn the alarm siren off? | 2023-05-08 | Yes. | Nicole J.R. | 2023-05-12 |
| Does it work with Google nest display? | 2023-01-09 | No,This camera can only work on your mobile app and is not compatible with the monitor. If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-13 |
| Can I just put this on a table? I see a picture that’s on a table but its not in the drscription. | 2023-05-06 | Certainly. This camera supports Ip65 waterproof rating, and you can install it outdoors or indoors. Additionally, there is a wall bracket that you can choose to place on the table. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| if you don't want to be disturbed at night can you set app notification settings to alert in day time only | 2023-04-15 | Yes | Kayla M. | 2023-04-22 |
| Can I purchase additional solar panels to install on the camera? How can I purchase additional solar panels? | 2023-05-06 | Absolutely !! We sell separate solar panels. You can click on the link below to purchase a dedicated solar panel for this camera. This is the solar panel link https://www.amazon.com/dp/B0BV5JTPD5 If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| Do these come with the wall mount? | 2023-05-06 | yes We have equipped the camera with Mount, and you can install it on the ceiling or wall. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| Can this camara save recordings to network storage ? | 2023-01-10 | If you purchase cloud storage, all video files can be stored in the cloud server If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| Does this camera have continuous recording? | 2023-05-01 | No This is a battery powered camera that does not support 7/24 recording due to battery savings and increased battery life considerations. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| What type of battery is encased within the unit? | 2023-02-13 | Never had to open or disassemble the camera. Battery is holding charge nicely. Solar panel is keeping it charged up during the daylight hours. | Alex S. | 2023-02-13 |
| What type of battery is encased within the unit? | 2023-02-13 | Have not taken it apart. No idea. But works pretty good. | Richard G. | 2023-02-13 |
| How wide is the viewing range? I need it to cover my front porch and driveway. | 2023-04-22 | That will cover it | Jomag | 2023-04-22 |
| How wide is the viewing range? I need it to cover my front porch and driveway. | 2023-04-22 | By the camera is not that wide I'd suggest getting the rotating camera I bought one for the front of my house and like it alot better same company. | Kayla M. | 2023-04-22 |
| How wide is the viewing range? I need it to cover my front porch and driveway. | 2023-04-22 | Very good | JADAMS | 2023-04-23 |
| Will it activate on a dog barking | 2023-03-02 | Camera is MOTION ACTIVATED... not sound activated. | Mark | 2023-03-02 |
| Will it activate on a dog barking | 2023-03-02 | Only if motion detected | Raymond L. | 2023-03-02 |
| Will it activate on a dog barking | 2023-03-02 | Never had it happen but it is sensitive to do a lot of things | K. L. | 2023-03-03 |
| I am in the process of removing the original arlo pro camera. with the Sovmiku camera, how long does the free rolling 7-day cloud storage last for? | 2023-05-06 | Vicohome gives each user 500MB of free cloud storage. In the early stage, advanced features will be given as a gift for 7 days. After the trial period, advanced features will no longer be available for use. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| How you you replace the batteries ? | 2023-01-10 | It has cloud access and you can save videos to your devices | Kayla M. | 2023-03-19 |
| Can I just put this on a table? I see a picture that’s on a table but its not in the drscription. | 2023-05-06 | I have mine outside on the porch | Pam LaRocque | 2023-05-24 |
| How does the cloud storage work? Is there a fee? | 2023-05-06 | Sir/Madam Vicohome provides each user with lifetime free 500MB cloud storage. If you feel it's not enough, you can subscribe separately. The working principle of cloud storage is that Vicohome has deployed many servers in the Internet to store videos. When the camera is connected to the Internet, it will save the mobile detection videos to the cloud server. The cloud server will encrypt and store these recordings. When users need to replay recordings, they will download them from the cloud server. In this way, even if the camera is stolen, the user's cloud storage video will not be lost. You can still see who stole the camera. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| How to setup this solar panel camera to my smart phone? | 2023-01-10 | You need to search for Vicohome in the App store or Google play. After downloading, you can register and log in. After that, you can refer to the contents on page 4 - 8 of the manual to add a camera If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| Does this camera support outdoor use? | 2023-01-10 | Yes，This camera supports IP65 waterproof, and the connection between the solar panel and the camera is also specially waterproof If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| Does it work with SmartThings? | 2023-02-19 | No | Geoark | 2023-02-20 |
| Whats the expected battery life on these? not charge...battery life until it wont charge. | 2023-05-24 | I haven’t had to charge it since it’s solar. | Pam LaRocque | 2023-05-24 |
| Will each additional camera be charged for its own basic, plus, or pro vicohome plan or does one purchased plan cover multiple cameras for one house? | 2023-05-06 | You can add all Vicohome products to your Vicohome account. Each Vicohome can add over 50 devices. If you need additional cloud storage, you can subscribe to the advanced features of vicohome. If there are any questions when using,Better Call us We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Elizabeth White +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-05-09 |
| Is this camera compatible with my Sovmiku wireless package? | 2023-01-10 | No， This camera is not compatible with the Sovmiku wireless camera system. They are two different schemes If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| Para instalarse debe ser con wifi obligatoriamente ?? | 2023-02-27 | Si deve estar conectada al WiFi | Juan Luis Carrera | 2023-02-27 |
| Para instalarse debe ser con wifi obligatoriamente ?? | 2023-02-27 | Saludo con relación a la coneccion al wifi tienes que que conectarlo . Una vez que lo logres lo puedes monitorear con tu celular en cualquier lugar. | Jimboy | 2023-03-02 |
| Can this camera be powered with POE if available? | 2023-01-10 | This camera has no Ethernet port and does not support POE function If there are any questions when using,Better Call Arthur We always endeavor to assist our customer with the best of our service. Sovmiku Security Camera System Corporation. Arthur +1 518-631-5872 Sovmiku@163.com Life is fantastic !! | security cameras | 2023-01-14 |
| How far away from the WiFi router can this be mounted and still have a stable connection? | 2023-05-29 | Depending on the quality of service and router my works fine at about 100 feet | Jomag | 2023-05-29 |
| It does not look like a PTZ camera is that a mistake in the description? | 2023-02-28 | It is a PTZ with smooth operation. Very responsive. | Alex S. | 2023-03-10 |
| puedo instalar la camara en lima peru? | 2023-03-07 | Si claro, en cualquier parte del mundo sin problemas | GEMERSON URDANETA | 2023-03-08 |
| Can you pan from left to right or tilt the camera up and down? | 2023-04-22 | No | Kayla M. | 2023-04-22 |
| Can you pan from left to right or tilt the camera up and down? | 2023-04-22 | No, you can manually move it if need be but it stays in one position. | devon | 2023-04-22 |