| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it with all cellar service providers? Thank you | 2023-04-27 | It's an app available via both IOS and Andriod... I have googleFI service, so I would think it's safe to assume if I have it on there, its available on the larger carriers | Katelyn Reimer | 2023-04-27 |
| Does it with all cellar service providers? Thank you | 2023-04-27 | Yes. With att. I has a pre active Sim card you pay monthly though them | aaron funk | 2023-05-06 |
| If i am willing to hike back and retrieve this trail camera to download videos via usb, do i still need a subsription service? | 2023-04-03 | I don’t think you’ll get any notifications to know it was triggered. But, it would still take pictures and videos. | KaBrina Hudson | 2023-04-04 |
| Where is your company engineering located, and where is the app data hosted? Thanks | 2023-02-28 | Our engineers are in Nevada, and we use Amazon Web service hosted. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-01 |
| Can you length the videos to take more than 10s? | 2023-03-03 | So far our videos only support 10S, we will report this issue to engineers. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-06 |
| Will NMH batteries work? | 2023-05-30 | According to the manufacturer they will. We used Duracell batteries and the solar panel for back up to keep the batteries/camera and have not changed or lost service since March of this year 2023 | Darla | 2023-05-30 |
| What is the range of the camera and can the range of the camera be adusted? | 2023-06-11 | I just installed mine on a tree to look down the road and it seems that it gets clear view about 2 or 3 hundred feet. I believe if the resolution was cranked up a guy could zoom in and see pretty much every thing down the road but adjusting that appears to be out of the question. If you are thinking that there might be a lens with a bezel to turn for focus like on a camera, I have a good idea you would be wrong. | Munchi Mike | 2023-06-11 |
| does it come with a cord to attach to a pole? | 2023-02-15 | It comes with a strap so the camera can be attached to a tree or other object. | Rob Walters | 2023-02-15 |
| does it come with a cord to attach to a pole? | 2023-02-15 | yes it actually has a very nice attachment piece that has a strap and is separate from the camera. The camera slides onto the piece. This allows you to take the camera off and place it back on without having to remove the strap | Thomas J. Pratt | 2023-02-15 |
| does it come with a cord to attach to a pole? | 2023-02-15 | It comes with a strap that can be tightened like a mini ratchet | DJav | 2023-02-15 |
| Will this camera work with my US cellular provider | 2023-02-05 | Yes, it works with AT&T. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-02-06 |
| So far I have received yes and no answers I would like to know if it would work on a Verizon cell phone plan ? thank you | 2023-06-03 | No it will not work on Verizon. I ordered one and would only worked with AT&T | Angela O | 2023-06-04 |
| So far I have received yes and no answers I would like to know if it would work on a Verizon cell phone plan ? thank you | 2023-06-03 | Sorry but the description online CLEARLY states that it is an AT&T unit | Munchi Mike | 2023-06-11 |
| Will I be able to view the live view and camera via your app on my T Mobile phone? | 2023-03-29 | Your phone has to use att service doesn’t matter what phone you use just the carrier | Twyla mathis | 2023-03-29 |
| Will I be able to view the live view and camera via your app on my T Mobile phone? | 2023-03-29 | Yes, of course, our camera has a built-in AT&T SIM card, which has nothing to do with your mobile phone operator, no matter which operator you use, you can use the camera function normally through the App. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-30 |
| I already have tmobile data sim and plan; is this fully compatible with ztptmonile 4g/lte? | 2023-05-13 | The third-party SIM card is not supported (the camera has been inserted into the SIM card when it leaves the factory). The SIM card only supports AT&T. Please note that the network service of the camera has nothing to do with the carrier service of your mobile phone. For example, if your mobile phone uses Verison, this will not affect the service of using the camera AT&T. I hope this helps you. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-05-15 |
| Can I log in with multiple devices? | 2023-04-14 | Yes, I down loaded the App on my phone and my husband's. We had to use the same password and username. | Darla | 2023-04-14 |
| working timer how to set it?? instructions make no sense to me. Help | 2023-05-11 | You can set a period on the App: start time ~ end time. After the setting takes effect, the camera will only work during this period, and the rest of the time will not work. There are two Working timers, which allow users to set two working periods. The two periods can overlap. I hope this helps you. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-05-15 |
| Can you use it with data plan and how much is data plans | 2023-03-02 | Yes,You can choose from many data plans,$4.99 and up. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-03 |
| what is the plate on the top? | 2023-05-13 | It is an antenna that strengthens the signal. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-05-15 |
| I bought a trace but at&t has very spotty coverage in our area. will it have the ability to take a t-mobile or verizon sim in the future | 2023-03-18 | Definitely yes,we will implement it in the near future. Thank you for your feedback. | Camojojo | 2023-03-20 |
| Does the cam need wifi to live stream? | 2023-02-10 | Video could not be loaded | Mike Clayson | 2023-02-10 |
| Does the cam need wifi to live stream? | 2023-02-10 | No need to use wifi, the camera is a cellular trail camera and came with build-in SIM card.The camera can live stream by cellular data when there is an AT&T cellular network signal. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-02-10 |
| can you set a capture schedule and can it be set to only take pictures at night? | 2023-03-21 | Yes you can | Twyla mathis | 2023-03-21 |
| can you set a capture schedule and can it be set to only take pictures at night? | 2023-03-21 | Surely yes. You can set it up through Camojojo APP. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-23 |
| Can the record be delete from Phone? | 2023-03-09 | Yes | Twyla mathis | 2023-03-21 |
| Is this camera going to work in my property in mammoth creek Utah I don't get cell service will this camera still work up there with att | 2023-05-10 | Yes, AT&T service is available in your area. Please note that the network service of the camera has nothing to do with the carrier service of your mobile phone. For example, if your mobile phone uses Verison,this will not affect the service of using the camera AT&T. Our camera has a free and paid data plan, you can choose it according to your needs. I hope this helps you. Thank you for your interst in our Camojojo Trace camera. | Camojojo | 2023-05-11 |
| what kind of rechargeable batteies are recommended? | 2023-06-10 | Our camera supports 12 AA batteries. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-06-12 |
| how do you activate the sim card service? | 2023-03-24 | All's your y have to do is insert it into the camera, and wait for it to connect the cell service. Mine didn't work at first to had to to re inset it Abt 3 times to make sure it got a good connection. Once all the lights on the front are green, you go into the app and add your camera, and from the app you can select which plan you want. It's pretty simple. Whats cool Abt this camera, is that the free video they send you when it triggers is actually videos. It's not photos stitched together ever 3 secs to simulate a vid. This camera is well worth it. I have tried gardepro, tactacam, spypoint and others. This blows them all out of the water | Michael | 2023-03-24 |
| can this be used internationally? | 2023-04-25 | Yes, cameras purchased in the US will only work in the US and parts of North America. If you want to use it outside of the United States, we recommend that you go to the corresponding Amazon site to purchase our camera. Thank you for your interest in our Camojojo Trace trail camera. | Camojojo | 2023-04-26 |
| Is there a flashing light on the camera, or is it undetectable? | 2023-03-13 | There is a visible red glow when the camera takes a picture. it is NOT undetectable. | Jake H. | 2023-03-13 |
| Is there a flashing light on the camera, or is it undetectable? | 2023-03-13 | Yes,it is detachable, but not very bright, low glow for better night vision. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-14 |
| I am from Eastern Europe, will it connect to my local network provider? | 2023-05-22 | If you buy the camera on Amazon US, it won't work in Europe. We recommend you buy it on Amazon Italy or Germany, it will work in Europe. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-05-23 |
| What are the data plans? | 2023-06-01 | ATT is the cell phone provider service and this camera links into whatever your existing cell phone data plan is and adds to your normal data use. The camera does not seem to use much data-but it does use data so either you have an unlimited plan, or you may have to up the data portion of your plan. Tried everything to link to Verizon- will not do it. The best way is to set the camera up and ignore the ATT part and just retrieve the cameras' stored video from it. Hope this helps- this camera is better to be used as a permanently fixed camera within an ATT WIFI zone. Still- it is a great camera. | roustabout bill | 2023-06-01 |
| Can you use US cellular with this devise | 2023-02-06 | Yes, that’s what we use. Works great | Amazon Customer | 2023-02-06 |
| Can you use US cellular with this devise | 2023-02-06 | Surely yes. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-02-07 |
| If stolen is there a way to deactivate? Make it inoperable. | 2023-04-29 | The only way is to not reup the data plan | D | 2023-04-29 |
| If stolen is there a way to deactivate? Make it inoperable. | 2023-04-29 | When the camera is bound to your account through the APP, if the camera is stolen, the person who stole the camera cannot bind it to his mobile phone again so he cannot use the camera through the APP. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-05-04 |
| If the sd card is full will I still receive 10s videos through the app or do I have to manually reset the sd card first? | 2023-05-09 | I was told if u keep the cycle Is recording on it will over lapse.but don't let it get that far | ricky lloyd | 2023-05-09 |
| If the sd card is full will I still receive 10s videos through the app or do I have to manually reset the sd card first? | 2023-05-09 | When the SD card is full, it still can receive 10s videos and pictures but need you to turn on the Cycle Recording in App to make the files in the memory card can be auto-deleted (the oldest files). Or Upload the files saved on the memory card to your computer, and delete them from the memory card. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-05-10 |
| If I purchase multiple cameras will I have to purchase a plan for each camera? | 2023-02-07 | Yes, each camera has its own data plan(s), but the add-on packages(HD package and live streaming package are available for all cameras you added). Please note that the live streaming must be used on the basis that the camera has a data plan. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-02-07 |
| can you put the camera to sleep or turn it on and off from your phone? | 2023-03-24 | You can change the operating times to only be active when you want. there is no go to sleep now button. Just change your time. And you can do it from anywhere, the setting will upload at whatever time you select | Michael | 2023-03-24 |
| can you put the camera to sleep or turn it on and off from your phone? | 2023-03-24 | Now the camera does not support to sleep or turn it on and off from your phone. But you can set up the operating period of the camera in App-> Camera setting -> Timer, which supports your camera to work within a specified time period. Thank you for your interest in our Camojojo Trace camera. | Camojojo | 2023-03-27 |
| Can i connect the camera to the power ? now i am replacing 12 batteries every five days . why is it taking so much power ? | 2023-05-18 | You need to purchase the solar panel I think it was 50-60 $. It should have been offered when you bought the camera so you would get the correct one. I have not replace batteries since I bought my camera in March. | Darla | 2023-05-18 |