| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| One picture shows light coming from the white area below the lens. Is this light for the full night vision color? Is it always on at night? | 2022-12-16 | yes it is a "flood light" for the night time color vision. The function of the light is programable. it can be turned on when the camera see motion, and other functions. | P.B. | 2022-12-30 |
| One picture shows light coming from the white area below the lens. Is this light for the full night vision color? Is it always on at night? | 2022-12-16 | Yes, when you turn on the spotlight you will receive color night vision. However, you can adjust the settings to smart illumination which enables it once motion is detected, or turn it off and switch to B&W night vision instead. For more information on how to do this, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2022-12-30 |
| Does this camera have Alarm & Audio inputs on the pigtail? | 2023-04-02 | Yea it does | Billy Carder | 2023-04-02 |
| Does this camera have Alarm & Audio inputs on the pigtail? | 2023-04-02 | This camera has two cables. One is a barrel connector for external power (if not using PoE). the second is the ethernet cable. | P.B. | 2023-04-03 |
| How can i make my camera record on the micro sd card and not my iphone, i tested it at night and try to record it but none of that files stayed on sd | 2023-04-03 | I would look into the webpage hosted by the camera. | P.B. | 2023-04-03 |
| Does this camera have ir leds for b&w night vision if you choose not to use the white spotlight feature? | 2022-12-15 | Yes, you can adjust the settings to smart illumination which enables the spotlight (color nightvision) once motion is detected, or turn it off and switch to B&W night vision instead. For more information on how to do this, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2022-12-30 |
| Does this camera have ir leds for b&w night vision if you choose not to use the white spotlight feature? | 2022-12-15 | yes, and the night vision is pretty good. | P.B. | 2022-12-30 |
| Can this be mounted upside down? | 2023-06-16 | Yes it can be mounted upside down. Go into the web login, click on setup/camera/configuration/flip. You can than flip it 180 degrees. You can also go into Amcrest Surveillance Pro Device CFG, select your camera than click on camera and camera one more time. You will see Viewing Angle and you can flip it there. | Brad | 2023-06-16 |
| Can this be mounted upside down? | 2023-06-16 | Yes. Picture a ball with a flat spot in a ring. That ball rotates in the housing as long as the flat spot (where the cable comes out) is in the back of the mount. It can rotate 360 degrees so when you have the proper orientation, it slides into the mount. | Carl in Ohio | 2023-06-16 |
| Can this be mounted upside down? | 2023-06-16 | Yes, it can be mounted at any angle or configuration, adjustable for any angle. | Billy Carder | 2023-06-16 |
| Can this be mounted upside down? | 2023-06-16 | Yes, you can rotate the camera in the enclosure by looening it with the allen key. | ammo82 | 2023-06-16 |
| Can this be mounted upside down? | 2023-06-16 | Yep definitely. The camera can turn upside-down and be tightened in the mount that way | Geeked Out Reviews | 2023-06-16 |
| This product description says wireles and connection via Wifi. Is this true? | 2023-01-02 | It is a PoE camera. PoE stands for Power over Ethernet. That means you need a Cat 5 wire to the camera from a NVR or switch. | Chris G. | 2023-01-03 |
| This product description says wireles and connection via Wifi. Is this true? | 2023-01-02 | No, this is a PoE camera. Thank you for bringing this to our attention. These fields are auto-generated by Amazon and can be entered incorrectly at times. We will work with Amazon to update it to the correct information. | Amcrest Support | 2023-01-19 |
| Can the spotlight be turned off, and how is the night vision image quality with it off? | 2022-12-15 | Yes, you can adjust the settings to smart illumination which enables the spotlight (color nightvision) once motion is detected, or turn it off and switch to B&W nightvision instead. For more information on how to do this, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2022-12-30 |
| Is the poe connector wired to the t568-a or t568-b standard? thank you! | 2023-04-30 | I used b, but I'm not sure it matters. | P.B. | 2023-04-30 |
| Is the poe connector wired to the t568-a or t568-b standard? thank you! | 2023-04-30 | 568B | JDG | 2023-04-30 |
| Is the poe connector wired to the t568-a or t568-b standard? thank you! | 2023-04-30 | That question doesn't make sense. The cable plugged in to the POE connector is the one with the wire standard. As far as plug in to camera, the wires are using standard pins. | AleX the PunK | 2023-05-01 |
| Is the poe connector wired to the t568-a or t568-b standard? thank you! | 2023-04-30 | As long as your patch cable is A, or B on both ends it will work. | Billy Carder | 2023-05-06 |
| Does this camera have 3 axis adjustment? (Can the lens rotate? (The black part) Not counting the turret) | 2023-05-30 | No it does not. And I'm not sure how it would make a difference as you're able to adjust this any way you want already | no1warr1or | 2023-05-30 |
| Does this camera have 3 axis adjustment? (Can the lens rotate? (The black part) Not counting the turret) | 2023-05-30 | yes it can be adjusted 3 ways | Garlock55 | 2023-05-30 |
| Does this camera have 3 axis adjustment? (Can the lens rotate? (The black part) Not counting the turret) | 2023-05-30 | The "black rectangular" is embedded into a white ball shaped housing and this part is adjustable. | Paul | 2023-05-31 |
| Does this camera have 3 axis adjustment? (Can the lens rotate? (The black part) Not counting the turret) | 2023-05-30 | No only the turret and the “ball” (camera) can move. The black part does not. You can also go into the settings and select flip or mirror. | Ryan B. | 2023-05-31 |
| Does this camera have 3 axis adjustment? (Can the lens rotate? (The black part) Not counting the turret) | 2023-05-30 | No, this is a “fixed” camera. They are no motorized PTZ in the camera. However, the turret does rotate and is easily adjustable during your setup process. | Kaleidoscope_Teddy | 2023-05-31 |
| Does this camera have 3 axis adjustment? (Can the lens rotate? (The black part) Not counting the turret) | 2023-05-30 | YES, The camera and all working parts are inside the "Ball" the turret and mount ring are cast metal (magnesium?) | P.B. | 2023-05-31 |
| how is it powered | 2022-12-15 | This is a PoE camera that is powered over ethernet by a PoE injector or switch that must be purchased separately. For more information, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2022-12-30 |
| how is it powered | 2022-12-15 | PoE or there is a barrel connection for a power supply (not included). | P.B. | 2022-12-30 |
| Is there a junction box available for this model ip8m-2779eb-ai? | 2023-06-06 | I used a Dhaua base. Just measure the diameter and get one that’s same size. I could only get one screw hole to match and used silicone caulk for a better seal | DevB | 2023-06-06 |
| Is there a junction box available for this model ip8m-2779eb-ai? | 2023-06-06 | I bought a junction box as a spacer. I haven't installed it yet but it should work for it. Just type in Amcrest junction box. All of their camera's like this are the same size and style. I own 3 different amcrest turrets and they are basically the same | Geeked Out Reviews | 2023-06-06 |
| The white light looking thing below the lens - is that an actual light? Does this light up at night & will bring attention to the camera? | 2022-12-15 | Yes, it's a spotlight and it would be noticeable. However, you can adjust the settings to smart illumination which enables it once motion is detected, or turn it off and switch to B&W night vision instead. For more information on how to do this, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2022-12-30 |
| The white light looking thing below the lens - is that an actual light? Does this light up at night & will bring attention to the camera? | 2022-12-15 | yes, two lights one IR so not visible to the naked eye. The other is a white light somewhere around 5000K maybe. it can be programmed to turn on in different situations, time, motion, etc. it will for sure bring attention. some settings are for that specifically. | P.B. | 2022-12-30 |
| How far away is motion detection during daytime? | 2023-03-26 | Mine will detect several hundred, but I use Blue Iris software for the detection, but I’m sure the camera will do the same using its interface setup for motions detection | Billy Carder | 2023-03-26 |
| Can i just use the app to see receive alerts or zoom the image? can i listen or speak through the application? in short, i do not want to use a nvr | 2023-03-04 | Yes if you add the camera in the app | Leo | 2023-04-08 |
| Can these be mounted on a wall instead of ceiling or overhang? | 2023-04-02 | Yes they can very adjustable | Billy Carder | 2023-04-02 |
| Whats the ir distance in b&w with spotlight off? | 2023-02-01 | 49.2ft | Amcrest Support | 2023-02-10 |
| What voltage and amperage of PoE would you recommend for this model? | 2023-03-02 | you need a PoE (802.3af) injector this camera. | Billy Carder | 2023-03-02 |
| What voltage and amperage of PoE would you recommend for this model? | 2023-03-02 | This is the one you need. It is 30w https://www.amazon.com/dp/B08M4GWXQC?psc=1&ref=ppx_yo2ov_dt_b_product_details | John | 2023-03-02 |
| What voltage and amperage of PoE would you recommend for this model? | 2023-03-02 | Here is the switch that I use. 30W https://www.amazon.com/dp/B075G2PM17?ref=ppx_yo2ov_dt_b_product_details&th=1 | R. Mayo | 2023-03-02 |
| What voltage and amperage of PoE would you recommend for this model? | 2023-03-02 | My husband says he prefers a camera that records footage to look back at. Its my understanding this one comes with one month free then live footage only following. Footage is very clear and good quality. Sorry I can't answer other questions. | Tranquility | 2023-03-02 |
| Can you configure this to use Onvif without authentication? | 2023-02-20 | No, that is not possible. | Amcrest Support | 2023-02-22 |
| Does this work with the Amcrest Smart Home app? | 2022-12-15 | No, non-Amcrest Smart Home products can not be added to the Amcrest Smart Home app. However, Amcrest Smart Home products can be added to the Amcrest View Pro app or web UI as live view only. | Amcrest Support | 2022-12-30 |
| Does this work with the Amcrest Smart Home app? | 2022-12-15 | Yes, but can also be setup from the built-in web page alone. | P.B. | 2022-12-30 |
| Will this work with amcrest nvr 8ch 8,5,4,3mp nv4108e-2tb | 2023-03-15 | Yes it will. They work well together | Whois1145 | 2023-03-15 |
| Does it work with Synology Surveilance Station? | 2022-12-16 | Yes, it is natively supported. | James Love | 2022-12-29 |
| Does it work with Synology Surveilance Station? | 2022-12-16 | Yes. For more information on how to do this, please reach out to us by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2022-12-30 |
| What amcrest nvr model numbers will work with this camaera? | 2023-05-19 | I am using this model: Amcrest NV4108E-A2 4K 8CH POE NVR | Paul | 2023-05-31 |
| Can you insert a micro SD that is higher more than 259 Gigabytes? | 2023-03-30 | Yes - you can. Although the design of the camera makes no sense to insert the micro SD card, because it would mean that every time you want to access the files from the card you would need to disassemble the camera. | Paul | 2023-03-30 |
| Does this camera have a Web Interface? | 2022-12-29 | Yes, it does. Viewing of your primary and secondary streams, along with camera configuration. | James Love | 2022-12-29 |
| Does this camera have a Web Interface? | 2022-12-29 | yes, default username and password is admin, admin | P.B. | 2022-12-30 |
| Does this camera have a Web Interface? | 2022-12-29 | Yes, You can access the camera through the Amcrest View Pro app from your smartphone or tablet or the Amcrest Surveillance Pro software from your PC. | Amcrest Support | 2022-12-30 |
| How do the ai features work? do i need online connection or a special nvr to use them. i want to repurpose and old pc into a nvr. | 2023-04-06 | Absolutely fantastic, easy to install and is working great | Adrian B. | 2023-04-06 |
| How do the ai features work? do i need online connection or a special nvr to use them. i want to repurpose and old pc into a nvr. | 2023-04-06 | It will likely not work with blue iris or similar. If you use the camera web portal it will work with a sd card in the camera. But if you want it to work with a nvr you need a amcrest or dahua compatible nvr | Leo | 2023-04-08 |
| I have a prewired network cable to an external cam outlet. the wired pairs have no adapter. any tips on wiring the rj45 adapter to connect to cam? | 2023-05-01 | No need for power. The camera can power over eithernet cable and that what POE Camara stand for. | ootee | 2023-05-01 |
| I have a prewired network cable to an external cam outlet. the wired pairs have no adapter. any tips on wiring the rj45 adapter to connect to cam? | 2023-05-01 | You need either an rj45 connector or a patch cable if you have a biscuit jack. Both ends just need to be wired to T568A or T568B standards and you’re good! | Whois1145 | 2023-05-01 |