| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this outdoor camera support nvif? will it allow 3rd party software to access any stream from it? | 2023-03-02 | camera is compatible Cloudedge and Mubview only! | MUBVIEW Store US | 2023-03-06 |
| My parents dont have wifi they only have metro pcs phones and phone service, would this work for them? | 2023-02-26 | This camera uses the 4G cellular to work, it packed with SIM card and plug and play. it works for your parents perfectly as it doesn't use the wifi connection. | MUBVIEW Store US | 2023-03-02 |
| How much data do this camaras use? | 2023-04-12 | It comes with its own sim card with its own internet, so it does not use any of your data. Hope this helps | Bradley | 2023-04-12 |
| Can I use more than one security camera using one cell phone? | 2023-02-17 | Yes, you can use more that one security camera from the same cell phone. | MUBVIEW Store US | 2023-02-17 |
| I am only able to see short motion clips in my history tab. i had a break in. how do i see all day recording. i have a sd card and no cloud storage. | 2023-02-18 | Hello! Thank you for your letter. The camera can record all day. Can't you see the video? You can remove the SD card and insert it on the PC to view the video. thank you. | MUBVIEW Store US | 2023-02-20 |
| Can I turn the motion detection off? | 2023-03-21 | Sure can! | Tim K. | 2023-03-21 |
| Can I turn the motion detection off? | 2023-03-21 | Yes, you can. | Yan Peng | 2023-03-21 |
| Can I turn the motion detection off? | 2023-03-21 | Yes it can be turned off | Easter | 2023-03-21 |
| Can I turn the motion detection off? | 2023-03-21 | Darn tootin you can. If I'm lying may my sister stop sleeping with me at night. And in the day. Also in between those hours. I really love my sister. Like waay more than I should according to mama but I think it's cuz mama wants me in bed with her. I don't know I just tell them both can share me. Suddy takes my top mama Gets my bottom | Cantwait2die | 2023-03-23 |
| Do i need to purchase a memory chip for this camera? | 2023-02-18 | Hello, already comes with a memory card. | KJ13 | 2023-02-18 |
| Do i need to purchase a memory chip for this camera? | 2023-02-18 | Hello there, Thank you for your question. Our camera supports SD card video recording And the camera come with an SD card. | MUBVIEW Store US | 2023-02-20 |
| Does this 4g cellular camera come with a sim card and sd card? | 2023-02-06 | hello, this 4G cellular outdoor camera comes with a 100MB SIM card and a 128GB SD card, and it's a great deal. If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-02-07 |
| Does this 4G outdoor security camera work with WiFi? | 2023-02-24 | Yes it will | Ming zou | 2023-02-24 |
| Does this 4G outdoor security camera work with WiFi? | 2023-02-24 | Works very well with WIFI. I had it it connected in a couple of minutes. Am able to monitor on my phone as well as both tablets, Android & IPad | Mark H | 2023-02-24 |
| Does this 4G outdoor security camera work with WiFi? | 2023-02-24 | hi, all 4G security cameras don't support WIFI, it only works over 4G networks. | MUBVIEW Store US | 2023-03-02 |
| How much does it cost$ each month to use this camera? | 2023-03-11 | It's low voltage sow it should be barely noticeable | Cantwait2die | 2023-03-14 |
| How much does it cost$ each month to use this camera? | 2023-03-11 | Ummm, nothing? I have a solar panel on it that came with it. | Shaun of the Dead | 2023-03-14 |
| How much data will this mubview wireless 4g security camera use monthly? | 2023-03-17 | 128 gb goes through in about 9 days | Tim K. | 2023-03-21 |
| Anyone had an issue with solar planel? | 2023-02-19 | No issues with the solar panel. It has to be in the right direction to get maximum sunlight throughout the day though. | MUBVIEW Store US | 2023-02-20 |
| Can you continuously record 24/7 or only motion events? | 2023-03-28 | You need a subscription for 24/7 record | Sricharan | 2023-04-19 |
| What is the monthly cost for the cellular data? | 2023-02-09 | Thank you for your question. Our product includes a SIM card with a free 100MB. After the trial period you can choose to get your own date plan from your carrier or use our SIM card to top up in the Mubview APP If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-02-10 |
| Work with alexa? | 2023-03-08 | yes | vincent berrini | 2023-03-08 |
| Work with alexa? | 2023-03-08 | No support for third-party software. | Amazon Customer | 2023-03-09 |
| How long does it take for the camera to start recording after it detects motion? | 2023-02-20 | If the camera is triggered, it would take almost 1 second to react and begin recordings. | MUBVIEW Store US | 2023-02-21 |
| Does this camera have solar panels like the one in the picture? | 2023-04-19 | Yes | Sricharan | 2023-04-19 |
| Does this camera have solar panels like the one in the picture? | 2023-04-19 | yes | Gorilla Auto Parts | 2023-04-27 |
| How many cameras can I use on one 40 per month cloud service? I want to get 2 cameras. | 2023-02-20 | Hello! Thank you for your question One camera corresponds to one cloud service. thank you. | MUBVIEW Store US | 2023-02-20 |
| What is included in the box? | 2023-02-09 | Video could not be loaded | MUBVIEW Store US | 2023-02-09 |
| does it need wi-fi? | 2023-04-27 | No it does not. SIM data card is all you need. | Gorilla Auto Parts | 2023-04-27 |
| How to connection the 4g cellular camera ? | 2023-02-22 | Video could not be loaded | MUBVIEW Store US | 2023-02-23 |
| How good is the motion detection. will it record the full action or just the last (when someone is walking away)? | 2023-02-16 | It all depends on how you set the sensitivity.4G outdoor cameras use advanced technology and sensitive PIR motion sensors that can provide accurate detection, thus significantly reducing false positives for small objects and saving data. In addition, the outdoor camera will send a notification to your phone as soon as it detects movement; a customized detection zone also enables you to focus on critical areas. | MUBVIEW Store US | 2023-02-17 |
| What is included in the shipment？ | 2023-02-09 | Hello, The 4G camera box included : Outdoor camera*1 Solar Panel*1 Product Manual *1 Charging Cable *1 SIM Card *1 Tweezers*1 SD Card *1 Screw Bag*1 If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-02-10 |
| Camera is great, but it goes offline suddenly, what can I do? | 2023-03-04 | 1. Check the your data balance. Top it up then restart it manually or wait for 1 hour to restart automatically. 2. Check whether your device is out of battery. 3. If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-03-06 |
| Can multiple users access the camera? | 2023-02-22 | Thanks for wasking. You can share this 4G LTE camera to other device by Mubview app. | MUBVIEW Store US | 2023-02-23 |
| Is it a built-in battery or replaceable batteries? If they're replaceable, what type of batteries can it use (ex., li-ion, nimh)? | 2023-02-15 | The battery is built in the camera, it could not be replaced. | MUBVIEW Store US | 2023-02-15 |
| Will this cam work w HomeKit? | 2023-02-11 | The device does not support third-party software. | MUBVIEW Store US | 2023-02-13 |
| can I connect four cameras indoor and two cameras outdoor and still be able to view them online? | 2023-02-19 | Yes, if they all talk to the app, you can use them all independently. I have 3 on mine right now. | Patrick A. Potter | 2023-02-19 |
| can I connect four cameras indoor and two cameras outdoor and still be able to view them online? | 2023-02-19 | Hello! Thank you for your question Yes, but the bad signal will lead to offline. thank you. | MUBVIEW Store US | 2023-02-20 |
| Can i use my own sim card with this 4g security camera? | 2023-03-14 | Your phone will pick it up but it's not a cellular based camera you will need a wifi to pick it up originally & convert it to viewing by your phone | Cantwait2die | 2023-03-14 |
| Wi-fi extender 2.4ghz. i bought two cameras and i can’t even set up one. i haven’t open the second one in case i have to return it. | 2023-02-18 | Hello! Thank you for your letter. The camera needs to be connected to a 2.4GHz network. You can connect the camera according to the connection steps in the manual. thank you. | MUBVIEW Store US | 2023-02-20 |
| Can this 4G camera detect animals? | 2023-02-12 | Hi, this 4G cellular security camera has only humanoid detection, with motion detection and detection function. When an object or human moves, the camera will record its movement, and the APP will send you real-time messages. | MUBVIEW Store US | 2023-02-13 |
| Does it come with the battery | 2023-03-31 | It is inside the camera it has a solar panel | Sricharan | 2023-04-19 |
| How to do the 4G connection? | 2023-02-09 | Use the SIM card pre-installed in the Camera by the seller. 1. Power on the camera, press and hold the reset button for 8 seconds, hearing a beep means the reset was successful. 2. Turn the camera off, insert the SIM card (pre-inserted), insert the SD card (if needed) and turn the camera on again. Wait for about 2 minutes, the blue light next to the lens indicator will come on (stay on). 3. Go to the MUBVIEW app and scan the QR code to connect. | MUBVIEW Store US | 2023-02-09 |
| When I'm not home can I remotely look through the camera and turn it if it's not recording anything?? | 2023-02-13 | Just make sure the device is online and you can watch the live footage remotely. | MUBVIEW Store US | 2023-02-13 |
| Does this camera record 24/7 or only when motion is detected? | 2023-02-10 | HI，Yes, it will only be recorded if object movement is detected | MUBVIEW Store US | 2023-02-10 |
| Does this require wifi to operate? | 2023-03-06 | No,it came with SIM card | MUBVIEW Store US | 2023-03-06 |
| Will this camera work without cloud storage | 2023-02-13 | Yep, the camera packed with SD card, you could use the SD card to save recordings, this will let the camera work for you as well. | MUBVIEW Store US | 2023-02-14 |
| Does the Cellular Security Camera camera require a subscription and how much does it date plan cost? | 2023-02-08 | Thank you for your question. Our product includes a SIM card with a free 100MB. After the trial period you can choose to get your own date plan from your carrier or use our SIM card to top up in the Mubview APP If you have any questions, please contact us at support@mubview.com | MUBVIEW Store US | 2023-02-09 |
| Only a 10ft power cable? Are there longer options? | 2023-03-13 | U can buy a USB extension cord at dollar tree for $1.25 | Cantwait2die | 2023-03-14 |
| What's in the box? | 2023-02-22 | Video could not be loaded | MUBVIEW Store US | 2023-02-23 |
| Can you have more than one of these tied to the app? | 2023-02-21 | Hi, Thanks for asking. Kindly note that there is no limitation of the number of devices. You can set up more devices by the App. | MUBVIEW Store US | 2023-02-21 |
| data cost. talked all around it. what is the cost of data plans? | 2023-03-04 | I can't say,my friend,as I haven't looked cuz I have unlimited data. I will say that Walmart's phones have unlimited data plans for $55-$65 a month | Cantwait2die | 2023-03-14 |
| If the SD card space is used up, does the the camera recording start from the beginning and loops? | 2023-02-27 | If the SD card space is used up, the previous video will be automatically overwritten and the latest video will be updated without manual operation | MUBVIEW Store US | 2023-03-02 |