| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| It wont connect, what is factory password? tried "admin" doesn't work on your 4k poe security camera, | 2022-08-01 | Hello, The camera didn't have a factory passwod. In the initial use, you need to activate the camera and create a password for the camera. Please email us at Love@Hiseeu.com for more details. How to activate the camera? https://www.amazon.com/vdp/067af2cb90644b08ae03e9cd69d07a03?ref=dp_vse_ibvc0 Best Regards Hiseeu 917 688 2228 | AOMEISI SECURITY | 2022-08-02 |
| It wont connect, what is factory password? tried "admin" doesn't work on your 4k poe security camera, | 2022-08-01 | The password of a Hikvision camera which is the manufacture is 123456. | Jess + Alex H. | 2023-02-04 |
| How do you add addtional cameras to the system? | 2020-06-20 | ok the camera comes with everything you need, just hook it on the recorder and it's easy | Vladimir Romero | 2020-06-20 |
| How do you add addtional cameras to the system? | 2020-06-20 | This camera can only be added to our ahd system. Just connect the camera and the system directly with BNC line. Note: 5MP camera can not be connected to 2MP DVR, which will result in the failure of image display. A system can be connected to up to 8 cameras | AOMEISI SECURITY | 2020-06-20 |
| How do you add addtional cameras to the system? | 2020-06-20 | Not really sure which dvr you have but you just buy another camera and add it to the dvr. I can add up to 4 additional cameras. If your dvr only has 4 outputs then you can’t add anymore. | Joshua D Stidham | 2020-06-20 |
| How do you add addtional cameras to the system? | 2020-06-20 | Just like the other cameras you plug the wires into the DVR | Stephanie Greer | 2020-06-20 |
| How to contact tech support? | 2022-07-08 | Video could not be loaded | AOMEISI SECURITY | 2022-07-08 |
| Are these compatible with Reolink systems? I know they'll plug up but will they transmit through Reolink dvr? | 2023-06-07 | Dear Customer, If his NVR support onvif that they are matched,this poe cameras support onvif,it can connect to the NVR which support the onvif. | AOMEISI SECURITY | 2023-06-07 |
| you didn't post a link to batch configuration! software was not included with 4k camera. still can't use the camera. it won't connect. shows address | 2022-08-05 | I experienced this issue so it's was not comparable with my Hiseeu 8MP NVR because it should have auto-connected to NVR. The product page should displays the comparable cameras. My only comparable with: *Extra Bullet Camera: B07N7BWR1V *Extra Dome Camera: B088YKQC7V | Francisco Medina | 2022-08-05 |
| you didn't post a link to batch configuration! software was not included with 4k camera. still can't use the camera. it won't connect. shows address | 2022-08-05 | Have you tried setup wizard . If yes reboot console with camera on . Also certain parameters must be met by hardware . Update system console . Then check for supported hardware . | Raymond Neakok Jr | 2022-08-06 |
| I bought cameras 3 months ago but 1 camera keeps going offline how do i go about warrenty replacement | 2022-06-22 | Hello, Please email us at Love@Hiseeu.com We will send you a replacement camera. Best Regards Hiseeu 917 688 2228 | AOMEISI SECURITY | 2022-06-23 |
| i bought a Hiseeu security 8ch came with 4 cameras so i was looking to by one more camera i found one it says wireless but it also comes with cable? | 2021-12-24 | I bought additional cameras of the same model number. They came with the cable and is working great | Con | 2021-12-24 |
| i bought a Hiseeu security 8ch came with 4 cameras so i was looking to by one more camera i found one it says wireless but it also comes with cable? | 2021-12-24 | Hello, This camera is hard wired camera. NOT wireless. | AOMEISI SECURITY | 2021-12-24 |
| i bought a Hiseeu security 8ch came with 4 cameras so i was looking to by one more camera i found one it says wireless but it also comes with cable? | 2021-12-24 | its a choice to have two options | jerry | 2021-12-25 |
| Does this Camera work with Esee Cloud? | 2022-01-29 | Yes , so long as connected | Raymond Neakok Jr | 2022-01-29 |
| hello one way audio. is. you re listening. or. talking. only | 2022-03-31 | It records audio but you can’t talk through it like the bullet cameras which have a speaker in them allowing you to speak back through the camera. Let’s say someone was at your door, you couldn’t use the app on your phone and talk to them with this camera, you could only hear what was recorded on the video | Nathan… | 2022-03-31 |
| How to contact tech support? | 2022-07-08 | Video could not be loaded | AOMEISI SECURITY | 2022-07-08 |
| Is this camera compatible with the nvr system k8208-w ? | 2022-12-21 | sorry it is not compatible, if you need cameras compatible with our wireless NVR, you can buy below cameras TZ-HB312 : https://www.amazon.com/dp/B07FVSK6BY 2 way audio camera TZ- HB612: https://www.amazon.com/dp/B07JQZQRVG one way audio camera WHD902A; https://www.amazon.com/dp/B081PRVDJ3 digital zoom WHD303: https://www.amazon.com/dp/B08JYMYPCM digital zoom FJ2C: https://www.amazon.com/dp/B086L7ZYQV auto tracking TZ-HC913:https://www.amazon.com/dp/B08HRPQMY3 not PTZ camera TZ-HB612B: https://www.amazon.com/dp/B07K1CZN1L WHD602Z:https://www.amazon.com/dp/B08RHM6VF2 optical zoom TZ-HBK13 :https://www.amazon.com/dp/B08PY58W2M?ref=myi_title_dp WTB503：https://www.amazon.com/dp/B08TWG2N5D solar camera WTD803: https://www.amazon.com/dp/B09MCR246C?ref=myi_title_dp WTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dp WHD203:http://www.amazon.com/dp/B097CW41XJ?ref=myi_title_dp WHD103Z: https://www.amazon.com/dp/B094JF5HHF?ref=myi_title_dp C30: http://www.amazon.com/dp/B08HN4QXBY?ref=myi_title_dp C40: http://www.amazon.com/dp/B08ZN3Q4DN?ref=myi_title_dp C70 : http://www.amazon.com/dp/B0B4K75F2P?ref=myi_title_dp C80: http://www.amazon.com/dp/B09TGPFNMN?ref=myi_title_dp | AOMEISI SECURITY | 2022-12-23 |
| Do these cameras come with wireless or is that an additional purchase? | 2022-06-09 | It's not a wireless camera. And doesn't come with the ethernet cable, you need to purchase an ethernet cable separately. | AOMEISI SECURITY | 2022-06-10 |
| Do these cameras come with wireless or is that an additional purchase? | 2022-06-09 | Mine were wired only. | Nancy | 2022-06-12 |
| Can you hook up a hiseeu 5mp camera to a 1080 hd hiseeu camera | 2020-07-04 | Unfortunately no. You can add older cameras, to the 5mp NVR/DVR, but you cannot add the 5mp cameras to the older NVR/DVR. | John A. Croom | 2020-07-05 |
| How far. does tje audio. works ?. | 2022-03-31 | Yes | Amazon Customer | 2022-05-22 |
| I would like to mount this on top of a concrete column. Can this be mounted dome side up and not have an issue with water intrusion? | 2023-02-07 | I see no major issues with mounting it this way, only a small pool will collect under the device where it's connected to the concrete. Also be sure to seal the cordsas squirrel and birds will undoubtedly climb all over the wires. | Woods Squared LLC | 2023-02-07 |
| What is the horizontal and vertical FOV? | 2022-05-22 | 105 degree fov | Amazon Customer | 2022-05-22 |
| Why won't the cameras detect cars? | 2022-10-03 | The camera software does detect movement, both vehicles as well as people, animals, branches blowing in the wind etc, however we had nothing but bad short lived / bad products from Hiseeu without any support from them. If you can get them to refund you, try another company. Sorry, to have to reply with this type of negative assistance. | John Turcott | 2022-10-05 |