| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i use a tablet as a dedicated monitor? | 2022-08-03 | Yes | James Gaines | 2022-10-08 |
| What's the reach distance of detection...does the kit include 2 solar panels, 1 for each camera? | 2023-01-13 | Mine didn't come with solar panels. I had to return it because I have 5G in the house and it will only connect to 2G | Cynthia | 2023-01-13 |
| What's the reach distance of detection...does the kit include 2 solar panels, 1 for each camera? | 2023-01-13 | The system I bought did not come with solar panels | Amazon Customer | 2023-01-16 |
| Does it come with solar panels or are those sold separately? | 2022-08-18 | They do not come with it. You have to send an email to the company to get them. | Marcus | 2022-08-19 |
| For outdoor install, how far can cameras be placed away from base station? Can cameras use mesh network to reach base station? | 2022-08-05 | 100 ft and yes mesh will work | James Gaines | 2022-10-08 |
| When use the product if any problem, how to contact with Hiseeu customer service? | 2022-09-27 | The system I bought did not come with solar panels | Amazon Customer | 2023-01-16 |
| I can not register the app, it won’t let me, called support, was promised call back , so far nothing , said I have wrong app for camera send ?! | 2023-02-03 | Hi,This is Cindy from hiseeu customer service,I'm sorry to miss your call. The camera application is Eseecloud. Do you use a phone number or e-mail address to register your account?Please send email to johnny@hiseeu.com, we will help you to solve issue.Hiseeu CCTV | AOMEISI SECURITY | 2023-02-03 |
| Can it work with nvr | 2023-06-04 | yes. it can add to NVR | AOMEISI SECURITY | 2023-06-15 |
| Your description states that the only thing in the box is the base station. That’s it. No cameras? No Ethernet cable? Only base station! | 2022-10-08 | In the box is the base two cameras with two camera mounts 1 charger cord with power cord for base a security sticker and instructions | James Gaines | 2022-10-08 |
| Your description states that the only thing in the box is the base station. That’s it. No cameras? No Ethernet cable? Only base station! | 2022-10-08 | The complete set was there. Just having issues setting it up. | Samantha B. | 2022-10-10 |
| Do you need to have a subscription to view videos? | 2022-10-18 | No, you don’t need a subscription to view the video. Just make sure that a SD card is installed in the base. | Amazon Customer | 2022-10-18 |
| Do you need to have a subscription to view videos? | 2022-10-18 | No | thomas callebaut | 2022-10-18 |
| The best placement for me is mounting the cameras completely upside down. Is there a way to rotate the image i see 180 degrees? | 2022-08-28 | Yes in the settings | James Gaines | 2022-10-08 |