| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Funciona solo al. Telefono | 2023-01-21 | Estimado cliente: Hola, puedes usarlo en la computadora. | Noonkey Store | 2023-01-21 |
| Does this camera work on a 5GHZ network? | 2023-04-13 | NO. And not much good with Alexa either | Don Speck | 2023-04-13 |
| Quiero vincular la camara a otra cuenta y borrarla de la mia como lo hago? | 2023-04-29 | Lo siento no sabría como yo nomás la puse a la mía no sabría como cambiar a otra persona | Angelica Reyes | 2023-04-29 |
| Quiero vincular la camara a otra cuenta y borrarla de la mia como lo hago? | 2023-04-29 | In the same way that you programmed them the first time, you will do it in the second cell, if you want to delete the information from the first, just remove the application | The company did its best to ma… | 2023-04-29 |
| You can use any account to setup the app but, if you use Google initially, there is no way to setup Alexa doing it. Noonkey is not understanding this? | 2023-03-16 | I've downloaded the app from App Store? I use my email to create the log-in account. I am using Apple phone. So, I can't help you on Google. Sorry! | David C. Tsui | 2023-03-16 |
| how do you access sd card do you have to remove from unit | 2023-03-20 | Dear Customer You can access the SD card playback video content of the light bulb security camera and download it through the mobile APP and PC client. You can also unplug the SD card from the security camera and view it on the computer. Noonkey service | Noonkey Store | 2023-03-20 |
| la función de la luz de bombilla también puede manejarse remotamente？ | 2023-02-06 | cámaras de seguridad NOONKEY pueden acceder de forma remota a las cámaras de seguridad en diferentes regiones a través de la aplicación móvil y la computadora (el software de acceso remoto en la computadora necesita consultar el servicio al cliente). | Noonkey Store | 2023-02-06 |
| Is this product waterproof? | 2023-02-20 | Hello friend Our lightbulb security camera is installed under the lampshade through E27, if your lampshade can keep out the rain, then the camera is no problem, if you need all waterproof products, please choose the 4MP security camera in our store. https://www.amazon.com/dp/B09V9XJSHM?ref=myi_title_dp | Noonkey Store | 2023-02-20 |
| Is this product waterproof? | 2023-02-20 | Mine was placed outside and has been rained on and has preformed just fine. | kevin alderman | 2023-02-20 |
| Is the Eseecloud App free? | 2023-04-27 | It's free. | David C. Tsui | 2023-04-27 |
| Is the Eseecloud App free? | 2023-04-27 | Yes it’s free | Latrese Conaway | 2023-04-28 |
| Is the Eseecloud App free? | 2023-04-27 | It is free, however, after a few days, it starts showing really nasty full screen ads that won't go away for 20 seconds. But I found in the settings a way to turn off the Ads. | Amazon Customer | 2023-05-07 |
| Is there a light on it? | 2023-01-16 | Dear customer Yes, this security camera supports two lights, 4 infrared lights and 4 white lights, and the two light modes can be switched through the APP settings. If you have any questions, please contact our technical support, we will serve you all the way. | Noonkey Store | 2023-01-17 |
| How does it connect to alexa? | 2023-04-07 | Hi sorry, I can't answer it. I bought it for a friend. She said it's easy. | Morena la morena | 2023-04-07 |
| How does it connect to alexa? | 2023-04-07 | I could not get this connect at all. I don’t have 5 g so this could have been the problem | Vivienne | 2023-04-07 |
| will the camera automatically move and follow a person walking when detected | 2023-04-06 | Yes ! | jz | 2023-04-07 |
| will the camera automatically move and follow a person walking when detected | 2023-04-06 | Yes, when a human is detected, the camera will follow | Mr Ed | 2023-04-11 |
| will the camera automatically move and follow a person walking when detected | 2023-04-06 | yes, it has follow human form if you set it that way, first set it to detect human form which it will place a green box around the form, the green box will stay on the human form till it moves off the camera view, but you can select the camera to continue to follow the human form with the cameras full range of motion. | Amazon Customer | 2023-04-14 |
| Does the light go on to motion? | 2023-02-02 | Dear Customer: Your question is supported. Light Bulb security camera supports multiple light modes: 1. White light alarm mode, when the function is turned on, when a moving object is found, the white light of the security camera will light up, and an alarm message will be sent to the mobile phone at the same time. 2. Night vision mode: the infrared light is on when it is night. Full-color night vision mode: the white light will be on when it is night. Smart night vision mode: At night, when there is no moving object, the infrared light is supplementing the light. When there is a moving object, the infrared light is turned off and the white light is on. If you have any questions, please contact our after-sales service team, we will serve you 24/7. | Noonkey Store | 2023-02-02 |
| How many cameras can i connect | 2023-04-23 | I don't know, I have four cameras installed. Works fine so far | jz | 2023-04-23 |
| How many cameras can i connect | 2023-04-23 | I don't know the answer. I bought it for my friend 😁. | Morena la morena | 2023-04-23 |
| How many cameras can i connect | 2023-04-23 | As many as your router and network can handle. Not sure how many the app will hold. I have 4 cameras on it now. | Amazon Customer | 2023-04-24 |
| How many cameras can i connect | 2023-04-23 | Hello, you can add multiple cameras to the same app, there is no limit to the number of cameras. | Noonkey Store | 2023-04-24 |
| Does it have audio? | 2023-05-30 | Dear customer The light bulb security camera supports two-way audio, you can use the APP to make voice calls with the person in front of the camera. | Noonkey Store | 2023-05-31 |
| HOW about 3 night vision modes? | 2023-01-14 | Dear customer ,it depends on your need Color Mode: color night vision; the spotlight will be on all night, you can get color night vision in this mode. Infrared Mode: black and white image; when the cameras for home security detects motion, the spotlight will not light up. Auto Mode: When the outdoor cameras for home security detects motion, the spotlights will light up and the image will be in full color. If the outdoor security camera does not detect motions, the image is in black and white. | Noonkey Store | 2023-01-14 |
| Does the light switch have to stay in the on position? | 2023-06-02 | Yes……..I leave the switch in the on position…..but I turn my cameras on and off each day…..the settings automatically retains all the information. | Run Jones | 2023-06-03 |
| Does the light switch have to stay in the on position? | 2023-06-02 | Dear customer If you need to monitor the picture, the switch where you install the bulb camera needs to be turned on. You can also install light sockets with separate switches. | Noonkey Store | 2023-06-03 |
| Does the light switch have to stay in the on position? | 2023-06-02 | yes or you have no power. | Solomon Conley Jr. | 2023-06-03 |
| Does the light switch have to stay in the on position? | 2023-06-02 | Yes | DREI D | 2023-06-04 |
| I found that if you signed in with google and setup your cameras that way, i couldn't get it connected to my echo show. anyone else have that issue? | 2023-03-15 | Dear customers, the echo show and Alexa APP must be logged into the Amazon account, because this is Amazon's own product. Any type of account can be used to log in to the camera APP. | Noonkey Store | 2023-03-16 |
| Necesita compra datos en la nuve? | 2023-04-12 | Hi, My experience is you don't need cloud space, only with MicroSD Card is enough but if you get cloud space is much better, it's no expensive than other brands. I got other cameras brand and cloud space are expensive.. | Leonardo Boscan | 2023-04-12 |
| 5G or 2.4G ? | 2023-01-16 | The camera supports 2.4GHz WiFi routers. The 2.4GHz video transmission distance is longer and the signal strength is better, while the 5GHz signal transmission distance is very short, which greatly affects the customer experience. The security camera supports 2.4GHz wifi, not 5GHz wifi. The 5GHz router supports 2.4Ghz wifi signal transmission. If you have any questions, please contact our after-sales technical service, we will give you the most professional service. | Noonkey Store | 2023-01-17 |
| Support memory card maximum? | 2023-02-16 | Maximum support 256G | Noonkey Store | 2023-02-16 |
| Can it be used outside? | 2023-02-24 | Mine is outside my front door under the eaves and the Wi-Fi is to weak for it to stay connected. | jaxsmith | 2023-02-25 |
| Can it be used outside? | 2023-02-24 | Yes, but this bulb WiFi camera is not waterproof. If you want to use it outdoors, you can put it in a place where it won't get rained on, such as a porch with a rain shelter, a doorway, in a waterproof lampshade. In addition, it is important to note the location of the camera installation to ensure the WiFi coverage signal is strong, WiFi signal is weak or unstable will cause the device offline. | Noonkey Store | 2023-02-25 |
| Can it be used outside? | 2023-02-24 | Yes it can be used outside I love my new camera. Thinking about ordering some more | Amazon Customer | 2023-02-26 |
| why noonkey security camera will not connect to wi-fi | 2023-04-19 | I don't have this issue. Make sure you turn on your bluetooth. | David C. Tsui | 2023-04-19 |
| why noonkey security camera will not connect to wi-fi | 2023-04-19 | I had the same problem. I finally thought it might be a defective unit. I bought another one and it connected prefect the first try. It is working ok at this time. | Dell Shannon | 2023-04-20 |
| Is there any way to connect this to a larger monitor? | 2023-02-25 | Video could not be loaded | Noonkey Store | 2023-02-27 |
| What is the effective range of motion detection and infrared illumination? | 2023-03-31 | Dear customer The motion detection distance of the light bulb security camera is 33-50feet, and the infrared night vision distance is 33feet. If you have any questions, please contact our after-sales team, | Noonkey Store | 2023-03-31 |
| Is it possible that the camera moves constantly automatically, in order to make a complete panning of the space? Something else than auto-tracking | 2023-06-07 | No, It will only move when something is detected | Bill | 2023-06-07 |
| Is it possible that the camera moves constantly automatically, in order to make a complete panning of the space? Something else than auto-tracking | 2023-06-07 | No, it does not pan. | aries1283 | 2023-06-07 |
| Is it possible that the camera moves constantly automatically, in order to make a complete panning of the space? Something else than auto-tracking | 2023-06-07 | There is no way to set it to manual panning unfortunately. My camera automatically pans to the wall most of the time and I have to manually pan it back. | Amazon Customer | 2023-06-07 |
| Is it possible that the camera moves constantly automatically, in order to make a complete panning of the space? Something else than auto-tracking | 2023-06-07 | This camera does not have a "scan" mode for sweeping completely on certain schedule. There is only tracking once a motion (assuming a person) is detected. I have had this for one month and have not completely tested the tracking yet. But there is no auto or scheduled scanning. | Ali Baba40 | 2023-06-07 |
| can you put app on 2 phones to use on 1 unit | 2023-03-31 | Dear customer Noonkey security camera supports sharing to multiple mobile phone APP accounts to access the device together. You can add the security camera through one mobile phone, and then enter the camera’s setting interface to choose to share the device to other mobile phone APP accounts. | Noonkey Store | 2023-04-03 |
| Is it easy to install? | 2023-01-13 | 𝐄𝐚𝐬𝐲 𝐭𝐨 𝐈𝐧𝐬𝐭𝐚𝐥𝐥: You can directly use the common E27 bulb base (110V~240V) to install the home security camera, no need for a separate power supply, wireless security camera, more flexible and simpler, can be installed anywhere you want, APP and The device uses new connection technology, and the 30S quickly connects to the network. | Noonkey Store | 2023-01-17 |
| how do u connect with alexa | 2023-01-24 | Hi Customer, Thank you for purchasing Noonkey light bulb security camera. Here is a video to guide you on how to connect your Alexa device: https://youtu.be/utn54Xl_cHE For more help, please send your questions to the official after-sales technical email: Noonkeyservice@outlook.com | Noonkey Store | 2023-01-24 |
| Does this just screw in like a regular light bulb? Or do you need special hook ups? | 2023-03-24 | Yes it screws in like a regular light bulb. | Smitty2900 | 2023-03-24 |
| Does this just screw in like a regular light bulb? Or do you need special hook ups? | 2023-03-24 | Video could not be loaded | Noonkey Store | 2023-03-25 |
| How to connect the camera to Alexa？ | 2023-02-01 | Video could not be loaded | Noonkey Store | 2023-02-02 |
| Which app is needed, can I use Essecloud from play stor | 2023-05-02 | yes essecloud will work just fine | Matt | 2023-05-02 |
| Which app is needed, can I use Essecloud from play stor | 2023-05-02 | Yes, that is what I use and also what Alexa looks for if you want that feature | Amazon Customer | 2023-05-02 |
| Which app is needed, can I use Essecloud from play stor | 2023-05-02 | Yes | Wayne lee… | 2023-05-02 |
| Which app is needed, can I use Essecloud from play stor | 2023-05-02 | The EseeCloud app. | Don Speck | 2023-05-02 |
| Which app is needed, can I use Essecloud from play stor | 2023-05-02 | Yes and Noonkey recommends that APP as well. | Mr Ed | 2023-05-04 |
| Are you able to speak with someone from the camera? | 2023-05-27 | Yes you can hear and talk through the camera. Keep in mind it does not have premium sound. | Mr Ed | 2023-05-27 |
| Are you able to speak with someone from the camera? | 2023-05-27 | I am not able to install it so can not answer your question! | K. Vu | 2023-05-27 |
| Are you able to speak with someone from the camera? | 2023-05-27 | Yes, you can initiate an intercom mode by pressing the mic button on the app. Then you can talk to the person and the person can talk back to you. There is a speaker and mic in the camera. Just remember to press the mic button to talk and release it when you finish talking to hear what the other person is saying. | Raymond W. | 2023-05-28 |
| Are you able to speak with someone from the camera? | 2023-05-27 | yes but there is a site delay | Matt | 2023-05-28 |
| Are you able to speak with someone from the camera? | 2023-05-27 | Yes | Latrese Conaway | 2023-05-28 |
| Are you able to speak with someone from the camera? | 2023-05-27 | I don't think it can speak with someone from camera. | David C. Tsui | 2023-05-28 |
| Are you able to speak with someone from the camera? | 2023-05-27 | Dear customer The camera supports two-way audio, you can talk to the person from the camera. | Noonkey Store | 2023-05-29 |
| Are you able to speak with someone from the camera? | 2023-05-27 | Sorry! My mistake. You can talk to people in camera. Just long press the microphone icon. | David C. Tsui | 2023-05-29 |
| Does the light bulb security camera support color night vision and AI identification alarm? | 2023-02-13 | of course，support color night vision and AI identification alarm and alexa,Two-way talk,Smart alerts,Set privacy zone,and many other functions | Noonkey Store | 2023-02-13 |
| Is the picture clear at night? | 2023-01-15 | Dear customer: Don't worry, we are 3MP, which is 40% clearer than the 1080P picture, even at night, you can clearly see everything that happens | Noonkey Store | 2023-01-16 |
| how do you access sd card to view and delete recordings without removing it from unit | 2023-03-30 | Dear customer This light bulb security camera supports viewing and downloading video files in APP and computer client. In order to protect the video files, the delete video function needs to take out the SD card and delete the files. If you have any questions, please contact our after-sales service team. | Noonkey Store | 2023-03-31 |
| Do I need to buy a memory card | 2023-03-23 | Dear customer: Hello, the memory card is not included. You can buy a memory card brand you trust. Our storage methods include memory card and cloud storage. The memory card supports a maximum of 256G, which can be stored for more than 2 months. Video, more than 256G, automatic coverage, of course, you can also choose cloud storage service, we have different packages, monthly package, 3-month package, half-year package | Noonkey Store | 2023-03-24 |
| Do I need to buy a memory card | 2023-03-23 | For my setup….I did not buy a memory card…..I will have to research the memory cards | Run Jones | 2023-03-24 |
| Do I need to buy a memory card | 2023-03-23 | Yes, you need to buy micro as memory chip. | David C. Tsui | 2023-03-24 |
| Whats the best way to clean the unit? | 2023-06-02 | Dear customers You can use a wet towel to clean the camera, but it is recommended to use a dry towel for the lens position. | Noonkey Store | 2023-06-03 |
| What app do these cameras work with? | 2023-05-18 | Esee cloud | Latrese Conaway | 2023-05-18 |
| What app do these cameras work with? | 2023-05-18 | It has it's own app. EseeCloud. They say it works with Alexa but I can't get it to do anything with it. | Don Speck | 2023-05-19 |
| What app do these cameras work with? | 2023-05-18 | It has its own app. I don't know of any other apps that it is affiliated with just the one app that you download when setting up the cameras. | Amazon Customer | 2023-05-19 |
| What app do these cameras work with? | 2023-05-18 | Noonkey has their own APP, its on play store, its a really good APP. | Amazon Customer | 2023-05-20 |
| What app do these cameras work with? | 2023-05-18 | Dear customer Please download and use the Eseecloud APP to connect and use. The security camera also supports PC client. If you need it, please contact us. | Noonkey Store | 2023-05-20 |
| Can this still work looking out through a window? | 2023-05-27 | Dear customer Try not to have a block in front of your camera, because at night, the glass of the window will reflect light and make it impossible to see the surveillance area clearly. | Noonkey Store | 2023-05-28 |
| How to connect the camera? Will it take a long time to connect? | 2023-02-01 | Video could not be loaded | Noonkey Store | 2023-02-01 |