| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How responsive is the ptz over the poe? | 2023-01-11 | No different than plug power. | Amazon Customer | 2023-04-18 |
| Does auto tracking go back to a default ptz position after tracking a subject? | 2023-04-18 | The camera does not actually move when tracking. Tracking refers to highlighting a human form in the video with a box. So when the human moves, the highlighted box around the human also moves with the human. | CM Joe | 2023-04-18 |
| Does auto tracking go back to a default ptz position after tracking a subject? | 2023-04-18 | yes, it return in the ptz position that it was set. | Rosetta M. | 2023-04-18 |
| Does auto tracking go back to a default ptz position after tracking a subject? | 2023-04-18 | Yes. The default position is memory #1 | valerie | 2023-04-18 |
| Does auto tracking go back to a default ptz position after tracking a subject? | 2023-04-18 | Yes | Amazon Customer | 2023-04-18 |
| I will have the ability to change the name of this camera using the sv3c search tool, correct? | 2023-02-04 | You can change the display name that shows on the video and you can change the name of the camera as identified on the app. | CM Joe | 2023-02-07 |
| I will have the ability to change the name of this camera using the sv3c search tool, correct? | 2023-02-04 | Video could not be loaded | SV3C FSDT | 2023-02-08 |
| Will this camera support a 256gb sd card and what format is needed | 2022-12-31 | Hello, This ptz security camera max support 128gb SD card.Please use surveillance Micro SD Card, SD-micro Class-10, UHS-1 or higher high speed memory card for record. Formatting the SD card if the ptz wifi wireless video camera can not read it. If you have any issues while you are using, you can send mail to SV3C Department: info-us@sv3c.com Sincerely SV3C | SV3C FSDT | 2023-01-03 |
| Does this come in a black or grey color? | 2023-01-11 | Hello, This poe security outdoor camera is white housing, not have the black one or grey one. If you have any issues with SV3C ptz poe camera, you can send mail to info-us@sv3c.com We would help you use the camera well! Sincerely SV3C | SV3C FSDT | 2023-01-12 |
| Does this camera have a web interface for configurations - not phone app ? | 2023-06-08 | Yes. If I recall, you'll have to change the computer you use to connect it to to the cameras default ip class. They have local admin software that works better that the web interface once you configure it on your network. Make sure to get the latest firmware from the company as well. I had to get 3 different versions before it worked correctly with blue iris. | IB | 2023-06-08 |
| Does this camera have a web interface for configurations - not phone app ? | 2023-06-08 | yes it does but unless you know the default ip address you may need to download an app to your pc/tablet/phone. once you have the ip address to find the camera on your network all configuration can be done from it's web interface or 3rd party software such as Blue Iris or Synology Surveillance Station. | FV | 2023-06-08 |
| Does this camera have a web interface for configurations - not phone app ? | 2023-06-08 | Yes. You access through the web by simply typing in the IP address (e.g. 192.168.1.xxx) in your browser. I know it works in Chrome but should work in others. When you do this you will get a login screen - the factory defaults for both Username and Password are "admin" You then have the option of PC view or Setup software. Select PC view and you can access all settings. | R. Hunter | 2023-06-08 |
| Is this camera compatible with the dragon touch k4w10 security system? | 2023-05-04 | Probably not. This looks like a proprietary system and it does not support onvif. | IB | 2023-05-04 |
| can you mount this camera from under the eaves of my house. In other words hanging down? | 2023-02-21 | No but you could add a small wood extension. | Amazon Customer | 2023-02-21 |
| can you mount this camera from under the eaves of my house. In other words hanging down? | 2023-02-21 | I don't think the mount that comes with it is designed for eave mounting. It appears to mount only on walls. | CM Joe | 2023-02-21 |
| Is there a provision to create additional logins besides the single admin login and password? | 2023-01-08 | As far as I can tell, you can have only one login -- the one for admin. I don't see an option to add other users. | CM Joe | 2023-01-08 |
| My camera will track a person, but not a vehicle, no matter how close or far away. Is there a setting for this? | 2023-02-07 | you may be able to do that if you are using a NVR system like Blue Iris or iSpy , have not see any such setting in the CamHI app. | Rubix | 2023-02-08 |
| My camera will track a person, but not a vehicle, no matter how close or far away. Is there a setting for this? | 2023-02-07 | Hello, Good day! Please kindly know this ptz poe camera is auto human tracking security camera, detect human shape and automatically pan its head to follow people till the people walk out of the sight , cannot support vehical or animals, hope get your understandings, If you have any issues while you are using, you can contact us here by mail info-us@sv3c.com Sincerely SV3C | SV3C FSDT | 2023-02-08 |
| My camera will track a person, but not a vehicle, no matter how close or far away. Is there a setting for this? | 2023-02-07 | Not that I know of. It is made to either track humans or not track at all. Those are your only 2 options. | Bruce L. Tiss | 2023-02-09 |
| Is this POE camera where it will be powered up by just an ethernet cable? also what is the mobile app you can use for this? thanks. | 2023-01-04 | Hello, Good day! If you are using poe switch, then you can use one Ethernet cable to power on the security camera and support internet data for the camera. Andother way to power on the camera, if you don't have poe switch, don't worried, SV3C package comes with one power adapter for powering the camera.by this way, you need to use Ethernet cable to connect the ptz camera and router. About the app, this ptz poe camera can work with the app is named" Camhi" or "Camhipro", also can support browser/computer/ onvif conformant NVR and blue iris control the camera. If you have any other issues you can contact us by mail info-us@sv3c.com We would help you use the home security camera well! Sincerely SV3C | SV3C FSDT | 2023-01-05 |
| What is the max night visual range? I can set the led lights to stay always during the night? | 2023-01-01 | Hello, This ptz poe camera supports 10pcs powerful IR led lights supports max black& white night vision 200ft. Also, this poe security camera support 10pcs spotlights can support max 100ft color night vision. If you have any issues with SV3C security cameras, you can send mail to info-us@sv3c.com We would help you use the camera well! Sincerely SV3C | SV3C FSDT | 2023-01-03 |
| Does auto tracking go back to a default ptz position after tracking a subject? | 2023-01-10 | Hello, Yes, the auto tracking motion security camera will tracking human motion, and once the human walked out of the sight, the camera would turn back the default position automatically. If you have any issues while you are using with solar security wifi camera, you can contact us by amazon order or send mail to SV3C Tech support department: info-us@sv3c.com We will help you use the camera well, Sincerely SV3C | SV3C FSDT | 2023-01-11 |