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一、已回复的问题详细:

问题 提问时间 答复内容 回复人 回复时间
Can I run 2 systems in the same home? For instance, 2 homebase units and 8 cameras? (4 each homebase) 2023-04-17 I would call AOSU and ask. I have been considering installing another homebase also. Probably the strength of your WIFi and the number of ports on your router would come into play. Amazon Customer 2023-04-18
I have the doorbell camera and hub. Can I use the doorbell hub for these cameras? 2023-05-11 No, I don’t think they are the same device. Robert Ofcky Sr. 2023-05-11
I have the doorbell camera and hub. Can I use the doorbell hub for these cameras? 2023-05-11 No, that hub is specifically for doorbell. A separate hub comes with these wireless cameras and you can add multiple cameras with it Atif Yasin 2023-05-11
I have the doorbell camera and hub. Can I use the doorbell hub for these cameras? 2023-05-11 No, it uses a different hub Olaniyan Bamidele 2023-05-11
Can I view video real time on my PC? 2023-01-29 No, the app is not available on a pc. The app works with iPhone or Android. Sean E. Bowen 2023-01-30
Are the cameras supposed to make crackling nose 2023-02-01 No Alex 2023-02-02
I live in south west florida where there is very high humidy and rain that comes in sideways. are they ip65 or ip66? 2023-03-25 I have the 2KUHD camera without the solar attachment and mine are IP67 Rated.. Not sure the camera is identical. I recently had a severe thunderstorm here in TX and had no issues. Robert B. 2023-03-25
I have 1 exterior camera close to the eave that will not connect to the base. Will a wifi extender/booster help with connection to the home base? 2023-03-19 Need to reboot Amazon Customer 2023-03-20
Do lights come on from motion sensors ? 2023-03-06 You can set it to activate at night Preston Groesbeck 2023-03-07
Does the nightime view have color without the spot light on? 2023-03-01 No Robert Ofcky Sr. 2023-03-02
Why won't my home base connect to my wifi or ethernet? could someone give me possible troubleshooting ideas? technical support was less than helpful. 2023-02-05 I had the same problem and the only thing that helped was when I did a reset on my internet. After that it was able to connect. Liz Anna 2023-02-05
can you get magnetic mounts for metal building ? 2023-03-19 Not sure my brother installed one in concrete Brownie 2023-03-19
The Green light while charging blinks 5 times then goes out when I’m trying to charge them for the first time ? What does this mean if not blinking? 2023-05-03 I charged mine in the house with the charger a few days because I had to wait to put them up till the weekend. I haven't had any problems. Sheri P. 2023-05-04
Can I access the cameras through the app when not at home? 2023-01-30 Yes Amazon Customer 2023-01-30
Can I access the cameras through the app when not at home? 2023-01-30 Yes. You can access the cameras when not at home using iPhone or Android. There is not a desktop version of the app. Sean E. Bowen 2023-01-30
How long does it record for live view? 2023-02-15 Mine has recorded from 10 seconds on passing cars. Up to about 30 seconds or a little more with objects in frame. But I have had videos stop recording too soon many times. It really needs specific record time settings to be better. Robert B. 2023-02-16
Debe ser el mismo correo electrónico para que mis familiares vean las cámaras? 2023-03-31 Los usuarios compartidos tiene permiso para ver los vídeos y recibir las notificaciones. Si tienen sus propios celulares pueden ver las cámaras en sus teléfonos. tanisha 2023-04-01
Debe ser el mismo correo electrónico para que mis familiares vean las cámaras? 2023-03-31 En la app te permite compartir con otros correos eduardo 2023-04-01
Why doesn't the solar panel keep the batteries charged up?I see where people have to charge the battery when they get low 2023-06-17 Check if the solar panels are not installed where shadows is casting on them during the day time Olaniyan Bamidele 2023-06-17
Why doesn't the solar panel keep the batteries charged up?I see where people have to charge the battery when they get low 2023-06-17 I have had my cameras for serveral months, I fully charged them before they were installed. I have had no problems and love these cameras! Amazon Customer 2023-06-19
Night vision not recording or notifying movement why ? 2023-04-06 Have you tried updating the software? Amy Spain 2023-04-07
Night vision not recording or notifying movement why ? 2023-04-06 Can't say for sure but if the camera is near other objects, the night vision will not be able to see or notify. The IR shines too brightly on the nearby surfaces and it overloads the image sensor. I don't know the details of your installation, but that could be a cause. Wally 2023-04-07
Is there any type of notification to charge the battery? 2023-05-25 Yes there is a notification when the battery is very low. Also the app shows battery state from 0-100% if you select the cameras. Otherwise it's a green bar that shows charge state. Wally 2023-05-25
Is there any type of notification to charge the battery? 2023-05-25 You can track the used/remaining battery power on your phone. These cameras have very good battery life and are easily recharged . I have been extremely pleased with the quality of these cameras. Rhonda Salyer 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 You can see it in you cellphone the icon of the battery and indicate how much charge is on it Brownie 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 Yes. It will send you a notification well ahead of time. Amy Spain 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 I haven't seen any notification but the battery indicator/icon shows on the screen all the time so it's pretty easy to see when the battery needs to be charged, green part indicates how much battery left. Bravo 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 Yes - there is a notification setting that can be enabled when the battery is getting low. You can also check battery percentage anytime via the app. Mark43075 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 Yes. Unit will signal you. stephanie m osato 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 You see the battery level when looking at the video on your phone, so you have to check but the battery lasts a long time ld1006 2023-05-26
Is there any type of notification to charge the battery? 2023-05-25 The battery charge for each camera shows in the upper corner of the screen when looking at the camera on the app. Amazon Customer 2023-05-29
Will these cameras pick up animals in the bk yard ? 2023-02-22 Yes, they will. Also, if you only want to detect humans you can activate the AI tool. Steve Red Dog 2023-02-22
Will these cameras pick up animals in the bk yard ? 2023-02-22 Yes they do!!dogs small a cat, I’m not sure about rats Brownie 2023-02-22
Will these cameras pick up animals in the bk yard ? 2023-02-22 Yes I specifically have a camera in back yard and it does very well even rabbits running through pucks it up Cheryl 2023-02-22
Can the camera and solar panel be installed with a gutter mount? They make 2-in-1 gutter mounts. Any recommendations on a gutter mount? 2023-05-17 I don't know, mine are on post. Amazon Customer 2023-05-21
How long are the wires for the solar panel? 2023-04-14 6' or 7', I would measure for you , they are all installed. However we had a lot of extra length . Amazon Customer 2023-04-18
Does the doorbell and cameras work on the same app? 2023-03-31 We do not have the doorbell. Amazon Customer 2023-04-18
How far can this camera detect motion? 2023-04-22 I'm not exactly sure, but for me it was over 30ft with perfect video and audio. Amy Spain 2023-04-22
How far can this camera detect motion? 2023-04-22 I consistently get detection at about 40-50+ ft at the center area of view (maybe 20ft or so diameter) and closer to 20-35ft range on the edges of the full camera view but sometimes more depending on size of the object. Robert B. 2023-04-22
How far can this camera detect motion? 2023-04-22 That really depends on the specific installation of each camera. Most of mine detect motion reliably at about 15 feet. One works out to about 50 feet, though they are all set the same. Wally 2023-04-23
How far can this camera detect motion? 2023-04-22 I’m not sure of the exact distance, but they detect movement and video a good distance. We have been very pleased with our cameras. Video quality is very good Rhonda Salyer 2023-04-23
How far can this camera detect motion? 2023-04-22 30 ft. + - I have been very pleased with this product and have purchased additional cameras. Amazon Customer 2023-04-27
Do i need a cable service? I have no modem, a hot spot only 2023-05-26 You need a Wi-Fi for it to work Olaniyan Bamidele 2023-06-17
I do not want to drill into my siding, are there any alternative ways to mount it? 2023-04-17 I am trying to think of another way, think it will be too heavy to glue. We have a metal building we attached it to. The metal siding is attached with screws so we took out a screw and mounted it with that screw hole. It is secure even with just one screw but it is a long screw. If you have vinyl siding then that won’t work because the fasteners are hidden. How about mounting it under the eave of the building? Chicken Lady 2023-04-18
Can multiple users turn the camera on and off from different phones? 2023-05-07 Sure Kindle Customer 2023-05-07
Can the cameras withstand 120° temperatures and direct sunlight? 2023-02-08 Mine has got up to 116 direct sunlight and no problems Amazon Customer 2023-02-09
Does this system have spotlight? 2023-05-12 Yes it does Ksenia 2023-05-13
What is the "uncle" setting on the camera? Lol 2023-03-09 They are pretty simple to set up, and I am 60 years old. Jtuff 2023-03-09
What is the "uncle" setting on the camera? Lol 2023-03-09 This setting alters the voice to sound like an adult male. So it's basically a "safety" feature for a kid or female or anyone in the home that may feel vulnerable and allows them to talk to a stranger with the voice of a man. Robert B. 2023-03-09
What is the "uncle" setting on the camera? Lol 2023-03-09 When in "uncle", you can speak through your phone and the camera will play not exactly your voice... it gets pitch shifted a little deeper. Not sure if this will sound like _your_ uncle or just someone's uncle... Wally 2023-03-09
Can these cameras record continuously or do they only record when triggered? 2023-01-28 They only record when triggered by an event but you can change event sensitivity so that anything like a falling leave or rain can trigger it, if there is an animal or a person passing by it will definitely starts recording and sends you an alert. Bravo 2023-01-29
Cuantas cámaras soporta la estación base?? 2023-03-23 Cuatro camaras Abraham Sanchez 2023-03-23
Can u monitor these camaras while ur away from the home or out of town? 2023-05-23 Yes, it's an app on my phone and I have 2 security cameras and the doorbell camera as well. Can access them when and wherever I am. Heroy 2023-05-23
Can u monitor these camaras while ur away from the home or out of town? 2023-05-23 Yes from anywhere with an internet connection stephon froding 2023-05-24
Can u monitor these camaras while ur away from the home or out of town? 2023-05-23 absolutely George Blair 2023-05-24
Does this use the Vicohome app? I do not prefer that app. The video play too quick with no way to easily rewind and fastforward but still play. 2023-03-01 No, AOSU app. Robert Ofcky Sr. 2023-03-02
How do you get motion detection at night? 2023-03-21 Night motion detection is same as day time detection nothing different but great security cameras ludivina castillo 2023-03-21
Can you use the spotlight at night without the siren? Would not want the siren to go off. 2023-03-18 Yes, you can operate the light without the siren. The night vision is pretty good even with the light off, too. Wally 2023-03-18
Can you use the spotlight at night without the siren? Would not want the siren to go off. 2023-03-18 Yes, spotlight without siren works. Robert Ofcky Sr. 2023-03-18
Can you use the spotlight at night without the siren? Would not want the siren to go off. 2023-03-18 When enabling the Auto Alarm feature, you can select the "+ Add" under the "All Day" menu. There you can select exactly when and how you want the alert to function when detecting motion, which is with Alarm & White Light, Alarm only, or White Light only, as well as what specific clock time/hours/days these settings will apply. Robert B. 2023-03-18
Can you use the spotlight at night without the siren? Would not want the siren to go off. 2023-03-18 Yes you can ld1006 2023-03-19
Can you use the spotlight at night without the siren? Would not want the siren to go off. 2023-03-18 Yes you can activate the spotlight without the siren. DeniseC 2023-03-19
Can you use the spotlight at night without the siren? Would not want the siren to go off. 2023-03-18 When viewing the live feed at night, the light will be turned on automatically but the live feed will be black and white. During viewing, the light can be turned on changing the live feed to color without activating the alarm. j 2023-03-20
is a 240V power adapter available for the home base? 2023-04-20 It's a piece of crap and waste of money Jessica Williams 2023-04-25
Can i use 1 inside the apartment? 2023-03-19 I used one inside and one outside!! Brownie 2023-03-19
Can i use 1 inside the apartment? 2023-03-19 Yes Bravo 2023-03-19
Can i use 1 inside the apartment? 2023-03-19 Yes you can Amazon Customer 2023-03-20
Has anyone found a method to have their camera on some sort of stand that fits rather than have it mounted? 2023-06-13 I have one zip tied to a post. I have another on a 2x4 that I screwed the base onto so I can move it around. Lurchbird 2023-06-13
Has anyone found a method to have their camera on some sort of stand that fits rather than have it mounted? 2023-06-13 I haven’t tried. Mine are mounted. Rhonda Salyer 2023-06-14
Can you attach a monitor to the system? 2023-04-14 No. Just an app on your phone. This is a bit of a drawback - esp as the app is a bit slow to open when there is an alert. Wally 2023-04-14
Can you attach a monitor to the system? 2023-04-14 The main base will handle 4 solar cameras. We added two indoor monitors to the AOSU app.. The whole system has worked really well, very pleased! Amazon Customer 2023-04-18
Local storage not showing up. Does anyone know how to fix this? 2023-02-11 There is a chat option in the app. They should be able to help or replace. Robert B. 2023-02-16
What is the best method to cover up the name info on the side of the camera (outside)? 2023-05-06 Color tape L.W. 2023-05-06
I have the aosu pro 2k uhd can i add on a camera the max camera 5mp to the home base of 2k mp set i got 2023-03-01 They told me no! Robert Ofcky Sr. 2023-03-02
How do you set it up to record audio also when recording a video? 2023-05-26 It records audio by default Olaniyan Bamidele 2023-06-17
Did anyone else have the problem of the home base only flashing green and not turning blue? 2023-02-05 The home base must be a solid green to be active Mont 2023-02-05
Are the solar panels shatter proof? Or durable enough to withstand hail storms? 2023-06-11 I really don't know but I do think it would depend on the size of the hail. Amazon Customer 2023-06-19
Will home base work with a verizon mifi as the router? 2023-05-02 The base requires a wired ethernet connection, and it does not support connecting by wifi. If your router has a wired ethernet port, plug the base into the router and you are all set. If your router does not have a wired ethernet port, you'd need to connect the aosu base to an additional wifi router running in bridge mode, and have that wifi router connected you your verizon mifi via wifi. Wally 2023-05-02
Will home base work with a verizon mifi as the router? 2023-05-02 Assuming you mean Verizon Wifi. We have Verizon 5G and this works great! ! reba 2023-05-02
Are these cameras better than your 5mp cameras? 2023-04-19 They say they are, I think 2K is what they list. There are 2 configurations in the set up for you to choose. Robert Ofcky Sr. 2023-04-19
funcionan sin Estación base para el hogar, las camaras traen memoria interna 2023-02-24 Si solo la conectas con el internet i tiene muy buena imagen Iris B. 2023-02-24
Can the 32gb be replaced with 64gb or higher? 2023-03-03 No, 32g is fixed internal to the unit. When the memory is full, it will start overwriting the oldest events. Wally 2023-03-09
If these are mounted to a ceiling, will the camera flip the video to right side up? 2023-04-24 No Jessica Williams 2023-04-25
If these are mounted to a ceiling, will the camera flip the video to right side up? 2023-04-24 No.. Jorge roldan 2023-04-25
are there wires? I see wires on some pics here. 2023-02-15 There are no wires on the camerasat all. The only wires you will find are from the hub to your router and also power outlet. Robert B. 2023-02-16
Can you set alert area? 2023-04-14 Yes, you can set the area of the image to use for motion detection. Wally 2023-04-14
What kind of ranges from hub to cameras, i have walks and trees? 2023-05-10 I haven't had any problems with range for operation. I have 2 cameras on the other side of my house from the base. There is also a garage and a barn in between. They function great. My only complaint is that the motion detector range doesn't extend out as far as I would like. Amazon Customer 2023-05-10
What kind of ranges from hub to cameras, i have walks and trees? 2023-05-10 The wifi strength and the surroundings will determine the distance. My router is next to the router for my wifi and have coverage up to about 85' to the opposite end of my house. I installed my cameras to the hub, used my cell phone to test the signal and with the camera walked the perimeter of the area to determine the placement of the cameras. Since the hub only supports 4 cameras, I supplemented with the interior monitors. I have a narrow walk with tall shrubbery and used the monitors indoors to cover that area. I am extremely pleased with this product. Amazon Customer 2023-05-21
Graba 24/7 o solo por eventos ó detecciones 2023-04-07 Eventos Abraham Sanchez 2023-04-07
What setting do I use to make the night light go on automatically at night. I would like the light to come on when the camera comes on at nights. 2023-03-24 In the Video/Audio menu, select "White-Light-aided illuminaton" and the light will turn on automatically when motion is detected and when viewing remotely from device. Robert B. 2023-03-25
does the camera need to be charged before you pair it with the base 2023-02-02 Yes for best results, and it charged very quickly Mickeymin 2023-02-02
does the camera need to be charged before you pair it with the base 2023-02-02 Turn it on and see how much battery you have. Mine came partially charged Sandie 2023-02-02
does the camera need to be charged before you pair it with the base 2023-02-02 They come pre-charged already. I've had them up for about 2 months with no charge. Will bring down later this month to charge them all. Alex 2023-02-02
does the camera need to be charged before you pair it with the base 2023-02-02 No, charge after paring Linda 2023-02-03
does the camera need to be charged before you pair it with the base 2023-02-02 Yes. At least a partial charge is necessary. Aboyd 2023-02-03
should I silicone arouund usb inlet? 2023-05-04 I used a little duct tape over the sync button and the port. Easy to remove when needed. Robert Ofcky Sr. 2023-05-04
should I silicone arouund usb inlet? 2023-05-04 I didn't do anything extra we've had multi rain storms and they are working great still! I guess its up to you... Sheri P. 2023-05-04
should I silicone arouund usb inlet? 2023-05-04 I don’t think there is any need to add silicone. There is a silicone cover already on the inlet. I have two outside and one is very exposed, it’s been raining in my area a lot this year and the cameras are holding up! E. E. 2023-05-04
Can these cameras be set to record 24/7? We don't want to use motion detection. 2023-06-01 No they can’t Olaniyan Bamidele 2023-06-17
How high can you mount the camera but still get quality images? My husband thought about mounting camera to peak of our 2 story house. 2023-03-22 at first I do not have a solar power one, 2ndly I mount mine out side just above the front door about 8 feet from the ground, the other one about 9 feet from the ground above the garage door and it seem to work ok for me. RVH 2023-03-22
I can't hear any sound on phone app. Is there a setting I am missing? 2023-04-25 Check your notification settings Olaniyan Bamidele 2023-04-25
If power is lost will these automatically reconnect? 2023-05-10 Yes they will connect.. Jorge roldan 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes, they will reconnect after a power outage. Wally 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes Harry Sprague 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes Bravo 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes. My three cameras automatically reconnected. Rhonda Salyer 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Mine did reba 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes they do. Amy Spain 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes, They will automatically but you can reset from your Mobil Brownie 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Yes. As soon as power (& internet) is on, the hub and cameras will re-connect and go back to normal operation with no need to do anything. Robert B. 2023-05-10
If power is lost will these automatically reconnect? 2023-05-10 Being that these cameras need Wi-Fi to function if power is lost they will not be active but when power is restored they will automatically reconnect to your Internet have to do anything extra Ksenia 2023-05-13
If power is lost will these automatically reconnect? 2023-05-10 Yes they will. Our power actually went out two days ago and the system came back online and reconnected without me having to do anything. J Rosas 2023-05-16
Does this camera work for a two way conversation? 2023-04-20 It does. Amy Spain 2023-04-22
Why is there a different home base for the doorbell camera and these outdoor cameras? I would like to use the same home base if possible. 2023-05-12 Not sure, it's kind of nice have a separate one because there is a limit on how many outdoor cameras you can connect without getting the bigger base. J Rosas 2023-05-16
Can you record manually during live view? If so, where does the manual recording save? 2023-02-28 Yes you can. The recording is saved in the device photo gallery in folder "AOSU movies". Robert B. 2023-03-09
Have you experienced where one camera doesn't keep the motion detection sensitivity setting and each day it lowers it? 2023-05-20 Until now I have not experience that. Nubia Font 2023-05-20
Have you experienced where one camera doesn't keep the motion detection sensitivity setting and each day it lowers it? 2023-05-20 YES! I do have one cam that does that. It is in a very busy location and I think the sensitivity automatically decreases as the battery discharges, but I am not sure. I wish the setting would stay put! Wally 2023-05-25
I live in an apartment, if I install these on the inside of my windows, looking out, will they work? 2023-05-07 Well we have some inside and some outside and they work perfectly! Brownie 2023-05-10
Cómo puedo conseguir la instalación base 2023-05-15 No entiendo muy bien esta pregunta. Pero para la conexión de la base, es muy sencillo. Conectas la base con tu router o modem con un cable de internet que en la caja viene. Gerardo Soto 2023-05-15
Does it has 10 seconds pre record event feature? 2023-04-24 20 and 60 Jorge roldan 2023-04-25
The cameras makes a noise and i can't get it to stop 2023-02-28 Don’t know what your noise is, mine is wind. Robert Ofcky Sr. 2023-03-02
Se puede poner una tarjeta sd? 2023-03-21 Si se puede en la base y asi tienes tus videos por Mas tiempo Laura Perez 2023-03-21
Se puede poner una tarjeta sd? 2023-03-21 not in that model, only indoor cameras. German Escamilla 2023-03-21
How do you set it up to record audio also? 2023-05-26 By default it does Olaniyan Bamidele 2023-06-17
I have a Ring Doorbell set up will this connect to the system as well and work the same? 2023-05-22 It is just another app on your devise, and works great. Do not belive you can link another type of device other than aosu camera to the app/base station. GK 2023-05-22
Does it recored audio also during the video? 2023-05-26 Yes Mario Esparza 2023-05-26
Does it recored audio also during the video? 2023-05-26 Yes, and I am very pleased with my video feed Darlene Hilpipre 2023-05-26
Does it recored audio also during the video? 2023-05-26 Yes Robert Ofcky Sr. 2023-05-26
Does it recored audio also during the video? 2023-05-26 Yes Cheryl 2023-05-26
Are they 5g 2023-04-26 No its even better, it's 6G!! No seriously, do you mean it works on 5 gh wifi signal. No it is 2.4 gh wifi only. Sorry no cell 5G signal. Robert C. Allison 2023-04-27
Are they 5g 2023-04-26 I have 5g on my phone and the app works on the phone. I would call customer service at Aosu , they have been very helpful. Amazon Customer 2023-04-27
Is the usb-c port on the wireless camera pd compatible? what wattage charger would charge it the quickest? 2023-02-13 I use the same fast charger from my cell phone. My cameras have never been less than 30% before I recharge. It takes about 2 hours to 100% from there. Robert B. 2023-02-16