| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How does I get the video file when I need it? | 2022-12-18 | you can backup it from the NVR, on playback page you will see backup function here or download it on Eseecloud app or software. | AOMEISI SECURITY | 2022-12-19 |
| Can you replace the batteries if they will no longer hold the charge? | 2022-12-08 | sorry the batteries doesn't allow to change | AOMEISI SECURITY | 2022-12-08 |
| Is the only way to communicate 2 way through the essecloud app | 2023-05-02 | No you can use the base unit also | scotty | 2023-05-08 |
| sd card included? | 2022-12-01 | No ,SD card is not included. | Willis P. | 2023-01-11 |
| Does this camera require wifi to operate? | 2021-11-24 | Yes to be able to view you need wifi | John Starnes | 2021-11-24 |
| Does this camera require wifi to operate? | 2021-11-24 | Yes, the Hiseeu C-20 requires WIFI to operate. | John L. Welte | 2021-11-25 |
| How far can the camera be from the receiver? | 2023-04-27 | I have one camera that is about 100 ft from the receiver and the signal is a little weak sometimes. | JERRY S. | 2023-04-28 |
| How far can the camera be from the receiver? | 2023-04-27 | I do not have the solar panel, yet if you want to get the camera to function on the monitor hold it very close to the pairing device. | southside | 2023-04-30 |
| How long does the battery last when charged? | 2023-05-07 | I don't have solar powered cameras | Stanley Parnell | 2023-05-07 |
| How long does the battery last when charged? | 2023-05-07 | After a few months using them, mine stay fully charged, even after 3 cloudy days in row. | scotty | 2023-05-08 |
| Camera tells me the wifi password is incorrect. I am definitely entering the correct pass. How can m i get this done? | 2022-12-20 | Please make sure your password doesn't include any special characters such as ! | AOMEISI SECURITY | 2022-12-20 |
| Can you monitor the cameras from your phone and your monitor at the same time? | 2023-03-30 | sure, your system can connect with moitor by HDMI cable after your system connect with network successfully, you only need to scan NVR QR code to add the system to your cellphone then you can check it on monitor and cellphone at the same time | AOMEISI SECURITY | 2023-03-30 |
| Can you monitor the cameras from your phone and your monitor at the same time? | 2023-03-30 | Yes | Cece | 2023-03-30 |
| Will the hiseeu 3mp security camera e26/e27 light bulb camera 360view home security camera 2.4g work with this system ? | 2023-01-07 | sorry the light bulb camera can't work with any system, only supported work separately, thanks | AOMEISI SECURITY | 2023-01-08 |
| Do cameras need sd card | 2023-01-15 | No | dennis miller | 2023-01-15 |
| Do cameras need sd card | 2023-01-15 | You can save data through an SD card or you can use the cloud with a little fee. | Lionel | 2023-01-16 |
| Do cameras need sd card | 2023-01-15 | no need sd card, nvr with hdd, you can make record on hdd | AOMEISI SECURITY | 2023-01-16 |
| Does the camera have auto focus? How close can the object be? | 2022-05-17 | You can zoom in from your phone app. | JAY-EM =) | 2022-05-18 |
| How far away does the motion detection work? | 2023-02-27 | mine is about 50' away; it works | Aziz | 2023-02-27 |
| How far away does the motion detection work? | 2023-02-27 | 5 feet | Vanik | 2023-02-27 |
| How far away does the motion detection work? | 2023-02-27 | With 23FT | AOMEISI SECURITY | 2023-02-28 |
| How far away does the motion detection work? | 2023-02-27 | about 25FT | AOMEISI SECURITY | 2023-03-07 |
| do these cameras patrol area | 2023-04-18 | yes, those cameras supported auto cruise | AOMEISI SECURITY | 2023-04-18 |
| Is there a Hiseeu solar powered wireless camera that can be added on to this 4 camera (non-solar powered) wireless system? | 2023-04-22 | Yes, hiseeu has a solar powered camera that can be added to system. Also the nvr will connect to other brands of cameras so you will have plenty of options when you chose your solar camera. | Ryan | 2023-04-22 |
| Is there a Hiseeu solar powered wireless camera that can be added on to this 4 camera (non-solar powered) wireless system? | 2023-04-22 | sure, here is our solar camera link : WTB503：https://www.amazon.com/dp/B08TWG2N5D solar camera WTD803: http://www.amazon.com/dp/B0BL2ZD4JJ?ref=myi_title_dp WTDA03: http://www.amazon.com/dp/B096XPT915?ref=myi_title_dp WTD403： http://www.amazon.com/dp/B0BTXTL9VQ?ref=myi_title_dp C30: http://www.amazon.com/dp/B08HN4QXBY?ref=myi_title_dp C40: http://www.amazon.com/dp/B08ZN3Q4DN?ref=myi_title_dp C70 : http://www.amazon.com/dp/B0B4K75F2P?ref=myi_title_dp C80: http://www.amazon.com/dp/B09TGPFNMN?ref=myi_title_dp | AOMEISI SECURITY | 2023-04-24 |
| How do I use the nvr to record and backup, cannot access any video or at least I'm not sure how to access it. Please help! | 2023-04-17 | Either you have internal memory or you can buy cloud on line | Baba | 2023-04-26 |
| What is the max distance between NVR and camera | 2023-01-03 | It will depend on what's in-between. I have one that is about 150' and loses connection in bad weather, but there is a shed, trees, and a bedroom in the signal path. Clean path I would bet you could go 200' or so. The cameras that are under 100' never lose signal. | CoachDad | 2023-01-03 |
| What is the max distance between NVR and camera | 2023-01-03 | 70 feet I think , I'm not for sure. | Willis P. | 2023-01-11 |
| Which monitors are compatible with this? | 2022-11-19 | Anything that has an HDMI input. | CoachDad | 2022-11-19 |
| Can somebody please tell me if i absolutely need to have a smartphone or if i can use my PC and/or just a monitor maybe? Thanks much! | 2023-03-15 | Hi, you only need a monitor to check camera live video or playback cellphone or PC is for you to remotely check on other device, if you need check on cellphone or PC, you also need connect the system with router by wired or 2.4Ghz wifi network | AOMEISI SECURITY | 2023-03-15 |
| How can an additional camera (e.g. C70-2 solar powered) be added to this wi-fi system without using the mobile app? | 2023-04-26 | First of all camera suppose to compatible with your nvr system, if yes, than follow the pervious instructions that come how to add, make sure your nvr allow how many camera you can add. | Baba | 2023-04-26 |
| How can an additional camera (e.g. C70-2 solar powered) be added to this wi-fi system without using the mobile app? | 2023-04-26 | sure it supported to work with this system the system without app still can work, but it only supported to check local | AOMEISI SECURITY | 2023-04-27 |
| Distance from camera to base? | 2023-05-01 | Have mine about 30 feet away with a exterior wall in the way and I’m reading 3 out of 5 bars for signal | Matthew Jensen | 2023-05-01 |
| Distance from camera to base? | 2023-05-01 | Well i have base in my master B-room and all 4 cameras are aways from it my longest is like 50 feet on ground and 15 up and like 4 walls away hope this helps | Edgar | 2023-05-02 |
| Distance from camera to base? | 2023-05-01 | One of the cameras furthest from base, I would say maybe 35 ft and has great reception. | Mary Aguirre | 2023-05-02 |
| For how long does the camera recordes any human movement, 30 seconds, minutes? | 2023-03-22 | You can set it to record 30 seconds, 1 minutes, or continuously. There are many adjustments. | scotty | 2023-03-22 |
| For how long does the camera recordes any human movement, 30 seconds, minutes? | 2023-03-22 | There are three recording modes to choose 1)Best power saving: When detect an event, recording a small snippetvideo. Allow to change the recording duration and the sleep duration aftereach recordingRecording duration: allow select 5s,10s,20s and 30s. 2)Best recording: When detect an event, continuous recording until the endof the event. 3)Keep recording: Uninterrupted recording. When the battery level dropsbelow 50%, automatically switches to the Best recording mode. Whenbattery power increases to above 80%, it resumes Best recording. Thismode consumes faster power and is suitable for connecting to a powersource. | AOMEISI SECURITY | 2023-03-22 |
| What is the longest distance between base and camera? | 2023-04-10 | Mine is about 40 feet | Ben Balsano | 2023-04-10 |
| What is the longest distance between base and camera? | 2023-04-10 | mine is between 30 to 35 feet | joey cargill | 2023-04-12 |
| What is the longest distance between base and camera? | 2023-04-10 | in open area can reach 300ft, but most installation there is walls between camera and NVR, so most distance is about 20-30ft,. due to signal will reduce by the wall. | AOMEISI SECURITY | 2023-04-13 |
| Will I have full functionality of this security system without the access point being connected to the internet? I'm only interested in local viewing. | 2023-05-02 | Yes , internet is only needed if you want remote viewing. You should be able to control the unit with the app while in range of the base unit. Don't hold me to that though. Everything I have seen it should work. The base unit has a mouse that connects to it to allow you to operate the system via a monitor. FYI the system gives great day and night viewing and I would definitely buy it again. I do plan on adding additional cameras over time. I'd give it 5 out of 5 stars. | Lowell Y. | 2023-05-03 |
| Does this unit come with wifi for home or is wifi separate Ineed home wifi thanks | 2023-04-26 | Yes , | Baba | 2023-04-26 |
| Does this unit come with wifi for home or is wifi separate Ineed home wifi thanks | 2023-04-26 | No it does not come with wi-fi. Wi-fi is from your internet provider. This system use wi-fi to make it easier for installation. | Jamie Morgan | 2023-04-26 |
| Se puede conectar a un TV? | 2023-03-12 | Si pero no solo con canecxion no con wifi y no te las recomiendo 😏 marca Ring son mejor | Amazon Customer | 2023-03-12 |
| Se puede conectar a un TV? | 2023-03-12 | Si lo puedes conectar a un tv, yo la veo por la aplicación en mi smartphone y en el tv de mi habitación | alexander gimenez | 2023-03-12 |
| Se puede conectar a un TV? | 2023-03-12 | claro, pero solo permite conectarse con TV por cable HDMI. | AOMEISI SECURITY | 2023-03-13 |
| What if the batteries die how do I replace? | 2022-12-17 | They are rechargeable, and comes with a charging cord. | Willis P. | 2023-01-11 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | https://www.amazon.com/gp/product/B07FVSK6BY You can check this link | AOMEISI SECURITY | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | Don't buy them period. Very trash. Save yourself buy another system | Matthew Prose | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | TRY THE ZOSI. I BOUGHT 3 AND THEY WORKED ON THE NIGHT OWL SYSTEM | RDAWG | 2023-04-20 |
| What bullet cameras will work as an add on with this system? | 2023-04-20 | Video could not be loaded | Jarrod Willison | 2023-04-20 |
| Which kind of type of rotation camera can connected or added with this nvr? how about this one: hiseeu. model name whd103z ? | 2023-04-07 | sure, camera app is EseeCloud most can work with it, only this P03 bulb camera can't work with it, thanks | AOMEISI SECURITY | 2023-04-13 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | Yes it will but battery has to be 60% to 100%. After that I will only record when it see motion | Damone Jones | 2023-05-21 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | It can but it will run out of battery fast. Unless you hard wire it. I bought 6 cameras and as of right now none of them work. I’m looking for another brand. | Edward | 2023-05-21 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | You can set it up for continuous or on motion. | Kindle Customer | 2023-05-21 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | Hi, the battery solar cameras only record when motion happened, if you want continuous recording cameras, you can check plug-in cameras. | AOMEISI SECURITY | 2023-05-22 |
| Does the camera record without stop? Continously recording? | 2023-05-21 | The camera does not continuously record. It is made to detect motion and start record for a set period of time, in order to save battery and memory. | Edward A. Flores | 2023-05-24 |
| Have a 4 camera wireless (each powered) system with nvr. will this connect to the nvr using wifi (no internet available)? | 2022-01-11 | No | Vanik | 2023-02-27 |
| Are videos safe in Encryption security where only owners can have acces?. Or this like ring system which anyone can hack. | 2023-05-12 | Hi, only the owner can access it, if you share the system with your family they also can check it, thanks | AOMEISI SECURITY | 2023-05-13 |
| Does this new dvr support access from a browser? i have the older unit and i like not having to use an app or register a client on the internet | 2023-02-26 | I have an older unit as well, it does have browser support but no video from cameras | Robert K. | 2023-02-26 |
| Does this new dvr support access from a browser? i have the older unit and i like not having to use an app or register a client on the internet | 2023-02-26 | sorry the new system is the same, because they use the same app, maybe you can use this website to login :http://download.dvr163.com/webhd/cmsweb/index.html | AOMEISI SECURITY | 2023-02-27 |
| It's come with solar panels or I have to buy separate? | 2023-04-16 | My order came with the solar panels. There appears to be some versions that do not. | Paul | 2023-04-17 |
| It's come with solar panels or I have to buy separate? | 2023-04-16 | Yes, it comes with a solar panel for each of the three cameras. | Cece | 2023-04-17 |
| It's come with solar panels or I have to buy separate? | 2023-04-16 | camera system with solar panel, no need you buy it separately, thanks | AOMEISI SECURITY | 2023-04-17 |
| Buenos días ,distancia máxima entre la cámara y el dvr ? | 2023-05-11 | La distancia máxima es de aproximadamente 100 pies en área abierta, la mayoría de los entornos de trabajo en casa son de aproximadamente 20-30 pies | AOMEISI SECURITY | 2023-05-12 |
| Where do I get the video player to view the hard drive on my computer. The web adress in the manual doesn't work? | 2023-05-12 | do you use SD card or flash driver to backup the video, on your PC should be avi format, please download from this link : http://download.dvr163.com/tool/Video-player%20.zip or search VLC player on google, or email us :johnny@hiseeu.com | AOMEISI SECURITY | 2023-05-13 |
| Where do I get the video player to view the hard drive on my computer. The web adress in the manual doesn't work? | 2023-05-12 | I have not played on the computer Sorry | Sunny | 2023-05-13 |
| Hasta cuantas cámaras se pueden agregar por cada NVR? | 2023-01-09 | Hasta 8 camaras | alexander gimenez | 2023-01-09 |
| Hasta cuantas cámaras se pueden agregar por cada NVR? | 2023-01-09 | Max compatible para agregar 10 cámaras | AOMEISI SECURITY | 2023-01-10 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Those are the 4MP cameras and can be powered plugged in via micro USB or charged via solar panels. The cameras can be purchased separately through Amazon. I’ve purchased two of these kits and extra cameras and have been satisfied with them. If you do mount outside and use the solar charge method I would look into the slightly larger Hiseeu panels also available through Amazon. This kit functions without the panels, it answers your needs. | Kindle Customer | 2023-03-10 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | These are not plug in cameras, they are WiFi only. The manufacturer sells cameras that correspond with the nvr but we didn’t purchase them and can’t give feedback on them. Sorry | Lee Loo | 2023-03-10 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Hiseeu has a set of plug-in indoor cameras with this nvr. These are really good quality cameras and easy to use/watch. | Sunshine | 2023-03-11 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Hiseeu [2K, Smart Motion 3mp Wireless Security Camera] It is $33.99 right now. It pairs up very well with the nvr. Love it | Cece | 2023-03-11 |
| What indoor cameras will work with this nvr? i'd like the indoor cameras to be plug-in power but also connect to the nvr via wifi. | 2023-03-10 | Hi, we only have one indoor camera, here is the link : http://www.amazon.com/dp/B086L7ZYQV?ref=myi_title_dp | AOMEISI SECURITY | 2023-03-13 |
| how long is the cable from the solar panel to the camara? for under the shade areas like under the tree | 2022-12-21 | Hi, solar panel cable is 10FT, it should be no problem for you to use it | AOMEISI SECURITY | 2022-12-23 |
| Cuánto tiempo dura la grabación del clip de la cámara ? | 2023-02-17 | Si la colocas por movimiento graba todo lo que pueda mientras allá movimiento | Jehn gimenez | 2023-02-17 |
| Cuánto tiempo dura la grabación del clip de la cámara ? | 2023-02-17 | Depende del tamaño de memoria que le pongas a la camara o si la conectas a un sistema que tienen 1 Terabit de memoria algunos | Jose C. | 2023-02-17 |
| Which rechargable battery uses: 18650 or 21700? | 2021-11-12 | 21700 | Vanik | 2023-02-27 |
| Can I transfer videos to a computer? | 2023-04-28 | Yes it gives you option on playback to download video | scotty | 2023-04-29 |
| Can I transfer videos to a computer? | 2023-04-28 | I have not tried, but it does have a download feature. | M. Peart | 2023-04-29 |
| can i get just the nvr mine quit working? | 2023-05-11 | Hi, we provide one year warranty, you can email us johnny@hiseeu.com if you don't buy from amazon, you can buy new box from this link: http://www.amazon.com/dp/B0B9G7TZFS?ref=myi_title_dp | AOMEISI SECURITY | 2023-05-12 |
| What is the maximum number of cameras that this system can have? | 2023-04-01 | maxinum number of cameras is 10 cameras. | AOMEISI SECURITY | 2023-04-03 |
| What is the video resolution? 4k, 2k, 1080? | 2023-04-11 | NVR supported max 4K resolution camera, camera is 4MP, | AOMEISI SECURITY | 2023-04-13 |
| Hi do this record all day? or only motion moves? thanks | 2023-04-16 | system default set is motion recording you also can set it to record 24/7 days time recording, but it needs camera power is above 50%. after it is below 50% power, it will change to motion recording if you want them to do time recording we suggest you buy the plug-in camera system : https://www.amazon.com/gp/product/B0BKFS33NH | Saul | 2023-04-17 |
| Is the camera easily removed or is it anti theft? | 2022-12-17 | Hi, cameras need installed with screws, not easy to remove, and you can set the motion detection alarm for the cameras, when someone here, cameras will make light alarm or siren alarm. | AOMEISI SECURITY | 2022-12-19 |
| Can two cameras be attached to one power adapter if a (1 input - 2 output) splitter cable is purchased? | 2023-04-24 | sure, but camera power adapter better use 12V2A, then it can provide enough power for both 2 cameras. | AOMEISI SECURITY | 2023-04-25 |
| Does it come fully charged from the box | 2022-08-30 | No. | CoachDad | 2022-11-19 |