| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there an indoor speaker in order to hear the chime inside the house? | 2023-02-28 | Yes it comes with a little speaker deal lol | Marisa Salas | 2023-02-28 |
| Is there an indoor speaker in order to hear the chime inside the house? | 2023-02-28 | Yes it comes with the doorbell separately its very loud as it can be configured with different aounds very easy to configure Don | Don Lloyd | 2023-02-28 |
| Is there an indoor speaker in order to hear the chime inside the house? | 2023-02-28 | There is an indoor speaker. | Susan E. Walker | 2023-03-01 |
| Is there an indoor speaker in order to hear the chime inside the house? | 2023-02-28 | Yes it’s a chime that come with the doorbell so when someone is at the door and press the button it goes off . | Ladrian Wiggins | 2023-03-01 |
| Is there an indoor speaker in order to hear the chime inside the house? | 2023-02-28 | The doorbell chime can hear the chime inside the house,not need the extra indoor speaker. | XTU Camera | 2023-03-06 |
| Can you purchase extra cameras to set up around the home? | 2023-05-12 | Well, yes, you certainly can....But consider, however, that inside the home you have plenty of electrical outlets to plug in much cheaper indoor cameras. Why spend on this rugged, cord-free, heavy-duty rechargeable battery, waterproof doorbell camera to just sit it inside the home ? I would look at Zmodo or other indoor cameras that don't need a stand-alone rechargeable battery power and hopefully save some money in the process :) | Jorge A. Pita | 2023-05-12 |
| Can you purchase extra cameras to set up around the home? | 2023-05-12 | No and you have to charge it every 2 to 3 days. | Kindle Customer | 2023-05-12 |
| Can you purchase extra cameras to set up around the home? | 2023-05-12 | Yes, I believe it does have multi connection capability. | Sirknight24 | 2023-05-18 |
| How do I connect the indoor chime? | 2023-03-03 | The Indoor Chime connects per the instructions, its quick and simple , just press the setting button on the indoor chime and it pairs with the Ring Doorbell unit. | David Mendelsohn | 2023-03-03 |
| How do I connect the indoor chime? | 2023-03-03 | I can't pair mine, I did exactly what it says but it didn't work | Nancy Duke | 2023-03-05 |
| How do I connect the indoor chime? | 2023-03-03 | Pair the wireless chime with the J9 video doorbell. Notice: The J9 video doorbell only work with the include wireless chime, do not work with your existing wired chime. https://www.amazon.com/vdp/03a341a884ee44c68f516cd7b1e8e43b | XTU Camera | 2023-03-06 |
| The unit does come with a micro usb for charging. so if i plug the micro usb cable provide via the solar chager would it work??? | 2023-03-08 | Yes, it can. | XTU Camera | 2023-03-09 |
| How do i change to 2.4g for this to work im not sure how to do this? | 2023-02-06 | It only support 2.4Ghz WiFi, so if you use dual-band (2.4G and 5G) WiFi, you need to set a separate 2.4G channel. | XTU Camera | 2023-02-14 |
| Can you review (access) past videos without removing the memory card? | 2023-01-03 | No, you can't. | XTU Camera | 2023-01-05 |
| Clarification: if no subscription and using sd card can i still download a video that was saved to the sd card? and share it if i want? | 2023-01-04 | No, you can't. | XTU Camera | 2023-01-05 |
| Does this device support a anti theft mount? | 2023-03-05 | I would say yes but not 100% Positive. | Sirknight24 | 2023-03-08 |
| What mount are you supposed to use or buy? | 2023-03-20 | all mounts come with the product. | David Mendelsohn | 2023-03-21 |
| What mount are you supposed to use or buy? | 2023-03-20 | The item has included a mount, but if you want to adjust the doorbell view angle, it is better to buy a wedge corner, please search ASIN: B0BN3Q9DF4 to get it. | XTU Camera | 2023-03-22 |
| Does this work existing door bell chime? | 2022-12-15 | No, it doesn't, it only work with own wireless door bell chime. | XTU Camera | 2022-12-16 |
| Does this work with Android phones or only IPhones? | 2023-04-17 | My phone is am Android. Works great. | Sirknight24 | 2023-04-18 |
| Does this work with Android phones or only IPhones? | 2023-04-17 | It works with android phones. | Kindle Customer | 2023-04-18 |
| Does this work with Android phones or only IPhones? | 2023-04-17 | Yes, it can work with Android phones and IPhones. | XTU Camera | 2023-04-20 |
| Does this work with Android phones or only IPhones? | 2023-04-17 | Yes it does perfectly! | France | 2023-04-22 |
| Does the video doorbell easy to use? Is it must to be connected WiFi? | 2022-12-06 | Yes, the video doorbell easy to use and it must to be connected WiFi. | XTU Camera | 2022-12-06 |
| How do you cancel the cloud storage app subscription? It seems customer service is constantly offline. | 2023-02-03 | Inform your banking institution about your concerns and your repeated efforts to cancel your cloud account by reaching out to customers at XTU, to no avail to ensure that your debt card is not debted for Automatic Renewal... | Abdul-Karim Nasr | 2023-02-04 |
| How do you cancel the cloud storage app subscription? It seems customer service is constantly offline. | 2023-02-03 | It did that to me but had to ask to cancel monday to wed 8am to noon I use a fast 10 card and dont have to be charged money | Don Lloyd | 2023-02-04 |
| Can i use 2 doorbells on the one app | 2023-03-10 | Yes, you can. | XTU Camera | 2023-03-13 |
| Can i use 2 doorbells on the one app | 2023-03-10 | Yes, you can attach two cameras, and even more You designate the camera name in the CloudEdge app. | Mark | 2023-06-13 |
| How sd memory card works? | 2023-02-18 | 32-128GB. | XTU Camera | 2023-02-21 |
| Does this work in negative degree temperature? | 2023-02-01 | Yes it does..I have seen it working even in -10 | Srini V | 2023-02-01 |
| Does this work in negative degree temperature? | 2023-02-01 | Yes, it does. | XTU Camera | 2023-02-02 |
| Does this work in negative degree temperature? | 2023-02-01 | Yes. Works perfectly fine | Alwaysshopping | 2023-02-02 |
| Can i connect 2 camaras on 1 chime? | 2023-03-17 | It shold work as the ring is connected through your network , i have not tryed it but you can accommodate as many devices as all go through the same network Don | Don Lloyd | 2023-03-20 |
| Can i connect 2 camaras on 1 chime? | 2023-03-17 | Yes, you can. | XTU Camera | 2023-03-22 |
| Does anyone know what Anti Theft device I can use with this doorbell? | 2023-04-05 | I suggest searching the web, something will pop up, that's what I do. | Suga116 | 2023-05-13 |
| Does anyone know what Anti Theft device I can use with this doorbell? | 2023-04-05 | If I understand your question, the best anti-theft installation is using screws; using dual sided tape holds the camera in place but it can easily be pulled off the surface and stolen. | Mark | 2023-06-13 |
| Is there an screwless mounting bracket for the doorbell? | 2023-02-28 | Yes but its not very strong especially in tx wind | Marisa Salas | 2023-02-28 |
| Is there an screwless mounting bracket for the doorbell? | 2023-02-28 | Yes, it's inside. | XTU Camera | 2023-03-06 |
| If I have my own cloud storage can I use that instead? | 2022-12-28 | No, you can't. You only can use our cloud storage. | XTU Camera | 2023-01-03 |
| Can I use multiple doorbells and have them all on one acct one the app? | 2023-01-04 | The Camera Doorbell supports multiple device connections. You can share the monitor with others by scanning their CloudEdge QR code. It can support unlimited users. But, a doorbell only can use a APP. | XTU Camera | 2023-01-05 |
| If I lost the key how do i get the replacement? | 2023-02-20 | You can buy it via the link. https://www.amazon.com/dp/B0792H232H?ref_=cm_sw_r_cp_ud_dp_0VJ18GNSW2ZRZB9HNBHG | XTU Camera | 2023-02-21 |
| If I lost the key how do i get the replacement? | 2023-02-20 | You can buy this. https://www.amazon.com/dp/B0792H232H?ref_=cm_sw_r_cp_ud_dp_0VJ18GNSW2ZRZB9HNBHG | XTU Camera | 2023-02-22 |
| Where can i find the wedge and the corner mount for the door bell camera? | 2023-03-11 | Video could not be loaded | XTU Camera | 2023-03-13 |
| my xtu j9 doesn't work ,it won't even charge i sent two emails and no one has responded | 2023-04-08 | Maybe you should try a different brick. | Kindle Customer | 2023-04-18 |
| Is there a screwless mounting bracket that can be purchased that can be attached to an apartment door? | 2023-04-11 | Yes I believe it came with some adhesive strips. | Ladrian Wiggins | 2023-04-11 |
| Is there a screwless mounting bracket that can be purchased that can be attached to an apartment door? | 2023-04-11 | If you have a heavy duty double tape, you can go ahead and mounted on there. | Gennesis Rodriguez | 2023-04-11 |
| Is there a screwless mounting bracket that can be purchased that can be attached to an apartment door? | 2023-04-11 | Yes, it comes with a screw less and with screw options | Srini V | 2023-04-11 |
| Is there a screwless mounting bracket that can be purchased that can be attached to an apartment door? | 2023-04-11 | You can use the double-sided adhesive that comes with the doorbell to stick it to the wall. | XTU Camera | 2023-04-12 |
| Would like to know can this video doorbell beside shows up phone can you get to show up on television that uses a firestick tv | 2023-02-18 | It can only be controlled by mobile app, and firecheck TV is not supported. | XTU Camera | 2023-02-21 |
| do u have a tilt to fit on cam | 2023-03-26 | No I don't. I had to place mines on my Storm door right above the door handle to secure it. But it still works perfectly. | Sirknight24 | 2023-03-26 |
| do u have a tilt to fit on cam | 2023-03-26 | No camera takes a picture from head to toe as you get closer it shows the top half of a person body. | Pink | 2023-03-27 |
| do u have a tilt to fit on cam | 2023-03-26 | Yes, it have. | XTU Camera | 2023-03-28 |
| do u have a tilt to fit on cam | 2023-03-26 | The attachment is called a "wedge" mount, I bought one, has 3 levels of adjustment, works great | Mark | 2023-06-13 |
| What is the mah of the battery in the doorbell | 2023-02-02 | 4500mAh | XTU Camera | 2023-02-06 |
| Could this doorbell be charge with a solar panel using a micro usb ??? | 2023-03-08 | It doesn't have a usb port but the instructions says it can be solar powered. Doesn't come with it. The battery seems to hve a good lifespan as of right now. | Sirknight24 | 2023-03-08 |
| Could this doorbell be charge with a solar panel using a micro usb ??? | 2023-03-08 | Yes, it could. | XTU Camera | 2023-03-09 |
| Does the outside door bell stay lit before pushing | 2023-02-16 | As long as it senses motion yes | Holly Laird | 2023-02-17 |
| Does the outside door bell stay lit before pushing | 2023-02-16 | If the mobile detection function is enabled, the doorbell will light blue when triggered. | XTU Camera | 2023-02-21 |
| Does the outside door bell stay lit before pushing? | 2023-02-16 | If the mobile detection function is enabled, the doorbell will light blue when triggered. | XTU Camera | 2023-02-21 |
| If i have if i have my own cloud storage can i use that instead?my own cloud storage can i use that instead? | 2022-12-28 | Sorry friend, you can only use our cloud storage. | XTU Camera | 2023-01-03 |